Intermediate Officer, Academic Administration Full-time Job

Position purpose:

 

Provides administrative support for services under the office of the JD program assistant dean, including the Common Law Students Centre, the Common Law Admissions Office and the Common Law Professors’ Support Office. Helps ensure they operate smoothly and assists with implementation of activities and projects, while complying with University and Common Law Section policies and procedures.

 

In this role, your responsibilities will include:

 

• Customer service: Receives, informs and redirects clients. Responds by phone, in person and by email to requests for information directed to the Student Centre, the Admissions Office and the Professors Support Office. Ensures that information and requirements are communicated effectively and fully understood, according to established priorities. Helps with determining external and internal clients’ needs, assessing them and solving problems, to offer high-quality service in keeping with Faculty standards and the University’s vision.

• Case management: Develops and maintains an efficient filing and records management system to safeguard file confidentiality and ensure that complete, accurate documents are available for future reference or auditing. Co-ordinates record archiving. Maintains a reminder system for files requiring follow up. Co-ordinates, prepares and implements the teaching evaluation undertaking for full- and part-time professors.

• Administrative writing: Writes and edits documents based on templates and co-ordinates translation of administrative correspondence. Offers administrative support as needed for admission- and academic-related activities, such as managing exams, compiling and entering grades, and deciding on applications to Common Law Section programs.

• Report production: Conducts analysis and research. Compiles data, statistics and other information, to produce reports that enable discussion, decision-making, special projects and activities.

 

What you will bring:

 

• Postsecondary education in administration or an equivalent combination of education and work experience, preferably in a postsecondary setting  

• Three years’ demonstrated experience in an administrative position

• Knowledge of undergraduate law programs

• Knowledge and experience regarding interpreting, communicating and applying policies, procedures and processes

• Experience in managing administrative tasks

• Experience in gathering and analyzing data and in writing administrative and statistical reports

• Experience in solving problems independently

• In-depth experience providing client service

• Experience using Microsoft 365 applications, Windows and the internet

• Knowledge of student information and communication systems (including Talisma) (an asset)

• Ability to deal with conflicting priorities and meet strict deadlines in a fast-paced work environment

• Organizational and analytical skills, excellent judgment and attention to detail

• Good listening skills, sense of professional ethics and awareness of the need to maintain confidentiality

• Commitment to reconciliation, decolonization, equity, diversity and inclusion

• Bilingualism — English and French (spoken and written)

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.