All jobs within 50 km around Thorncliffe Park in Transportation & Logistics

The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

• Posting Period: 12-DEC-2024 to 19-DEC-2024

Job Summary:
Reporting to the Manager, Permits & Enforcement, the Project Manager will lead, manage and coordinate, projects and programs. In this role, the Project Manager will liaise and facilitate effective communication and coordination between City of Toronto divisions and Clients, which includes working with multi-disciplinary teams of internal and external stakeholders. 

Major Responsibilities: 

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests, monitors and evaluates staff performance, and recommends salary increments and disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations and administers all incoming revenues.
• Develops and manages key performance indicators for the specific programs.
• Provides project management in delivering and formulating policy and establishing procedures and priorities for a variety of administrative and technical functions related to program specific requirements, giving a high regard to customer service.
• Fosters internal team work and promotes inter-divisional coordination of efforts and efficiencies.
• Manages escalated complaints and liaises with various levels of staff in multiple divisions to address these issues.
• Builds targeted project communication plans and creates outputs to help promote various Permits & Enforcement initiatives.
• Liaises with elected officials, utility companies, public agencies, contractors, developers and the public with respect to permitting the use of the right of way and enforcement measures.
• Investigates and assesses complaints, including attending on-site meetings to resolve disputes.
• Represents the Transportation Services Division at various meetings with the public, elected officials, other divisions and other government officials, and other partnering municipalities.
• Coordinates program impacts with other divisions including ML&S, IT, Legal, Economic Development, Toronto Police Services, and Toronto Parking Authority.
• Ensures that work completed by contractors is measured and documented accurately and that payments are processed accordingly.
• Ensure compliance with the Occupational Health and Safety Act, Highway Traffic Act, Provincial Offences Act and all other applicable legislation, policies and practices.
• Prepares comprehensive correspondence, reports to City Council, standing committees and on policies procedures and complex issues.
• Co-ordinates approval of new installations, issuance of permits and directs enforcement of legislation for activities within the public right-of-way, including the maintenance of records and collection of fees.
• Develops Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing call documents including RFQ, RFP, REOI, and RFI, ongoing liaison between PMMD and program staff, undertaking briefings and site inspections during the proposal stage, evaluation of proposals recommendation of the selection of consultants for assigned projects, execution of legal agreements and contracts and ongoing contract management with selected vendors.
• Coordinates and manages projects, including program delivery, resource allocation, training and knowledge transfer, monitoring service standards and delivery levels. Ensures effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.

 Key Qualifications: 

1. Post-secondary education pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in a project management leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
3. Experience in the planning, supervising and directing the work of staff and contractors.
4. Possession of a valid Ontario Class "G" Driver’s License and the ability to pass a City of Toronto driver’s test.
5. Interpersonal and conflict management skills to work productively with staff, stakeholders, and contractors both internal and external to the organization.
6. Proficient with MS Office, database software packages and other corporate software applications.
7. Ability to organize, administer and develop schedules and budgets.
8. Ability to communicate effectively and professionally with front line staff, senior staff, other departments and staff at various levels in other municipalities/government and the public.
9. Knowledge of relevant government legislation (e.g. Occupational Health and Safety Act).
10. Ability to consistently deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity.

• Posting Period: 28-Oct-2024 to 12-Nov-2024

Job Description:
 

We are seeking qualified and experienced transportation planning professionals to fill several current vacancies in the Transportation Planning section of the City Planning Division. Transportation Planning is comprised of specialized planning professionals who combine transportation and land-use planning skills and expertise to provide a number of services, including the following:
 

• Planning sustainable and interconnected transportation networks to improve people's mobility choices, to create vibrant public spaces and to support economic prosperity, improving the overall quality of life in the City of Toronto.
• Leading and being champions of the transportation vision in the City's Official Plan, including development of leading-edge policies on major transportation initiatives.
• Providing evidence-based transportation planning technical analysis and best practices, supported by research and analysis of transportation and travel trends in the City and surrounding regions.
• Communicating and educating people in a clear and compelling way in undertaking inclusive and transparent engagement and collaboration with stakeholders and the public, and providing an important liaison to all related transportation agencies.

Major Responsibilities:
 

Reporting to the Program Manager, Transportation Planning, the Transportation Planner will be responsible for investigating and analyzing a variety of city-wide and/or area specific transportation planning issues and initiatives and contributing to review and implementation of large, complex development projects, including transit initiatives, to help achieve the City's multi-modal transportation and planning policy objectives.

In addressing these responsibilities the individual will be required to:

• Conduct transportation planning studies and review development applications, develop recommendations, and draft reports for Committees and Council.
• Prepare planning, research and policy studies, secondary plans, precinct and master plans, transit planning studies, and undertake environmental assessments for multi-modal transportation initiatives.
• Prepare requests for qualifications/proposals, terms of reference and study designs to support planning, research and policy studies, environmental assessments, and transit initiatives.
• Compile and analyze socio-economic and geospatial data associated with transportation planning studies.
• Prepare reports on multi-modal transportation issues affecting the City of Toronto.
• Design, conduct and/or coordinate research and analysis activities and surveys.
• Design, develop and maintain transportation planning information systems, data banks, and computer models to monitor transportation planning issues, trends and policies.
• Assist in developing Official Plan and Zoning By-Law amendments and prepare reports.
• Evaluate the implications of transportation planning initiatives of other municipalities, jurisdictions and agencies.
• Consult with other City Divisions, municipalities, and agencies to coordinate, plan, develop and implement transportation policies, programs and projects.
• Monitor projects and the progress of consultant studies, including day-to-day coordination and liaison with consultants, to assist in ensuring that studies are completed on time and within budget.
• Provide work direction on research, analysis, surveys, and report writing assignments to Assistant Planners.

• Maintains an awareness of developments and advancements in the transportation planning field. Provide information and advice in response to enquiries from elected officials, representatives of Provincial/Federal ministries and other municipalities, other government agencies, consultants, stakeholders and the public.

• Assist the Senior Transportation Planner or Program Manager in representing the Division on inter-departmental and intergovernmental working groups and technical advisory committees
• Maintain positive working relationships with other City Divisions (including Agencies, Boards and Commissions) as well as other levels of government and key stakeholders to foster effective partnerships.
• Carry out specific Transportation Planning tasks as assigned.
• Prepare for, and act as an expert witness before, the Local Planning Appeal Tribunal.

Key Qualifications:
 

Your application must describe your qualifications as they relate to:
 

1. Post-secondary education in transportation planning/engineering, or in a professional discipline pertinent to the job function, or the equivalent combination of relevant education and experience.
2. Considerable experience working on complex transit/transportation planning projects, such as transportation policy development, Transportation Master Plans, Transit Project Assessment Processes, Environmental Assessments, Official Plan Amendments, Secondary Plans and Corridor Studies.
3. Experience in quantitative and survey research methodologies, data management, and analysis of demographic, social, economic and environmental trends, including graphical representation of statistics.
4. Experience in performing technical analysis to support policy development.
5. Experience in assisting with the implementation of public engagement programs for multi-modal transportation studies.

You must also have:
 

• Knowledge of the Planning Act, the City's Official Plan, Municipal Class Environmental Assessment Process, Transit Project Assessment Process, Development Review Processes, Provincial Policies and Legislation related to land use planning, transportation planning, as well as current regulations and evolving policy trends in the City.  
• Effective interpersonal and customer service skills to interact with all levels of the organization, and with elected officials, the media and the public.
• Excellent communications skills to present and showcase information to a variety of audiences.
• Ability to use a variety of computer software (e.g. Word, Excel, Access, GIS, Graphic Presentation, transportation modelling, etc.) and software packages relevant to supporting the division’s core requirements.
• Effective consulting, conflict resolution and negotiating skills when dealing with the community, developers, consultants, other City Divisions, and public and private agencies.
• Demonstrated ability to prioritize and complete project assignments working both independently and as a part of a team.
• Demonstrated accountability, innovation and adaptability skills.
• Proficiency in a variety of computer software (e.g. Word, Excel, PowerPoint, web-based applications).
• Knowledge of other software packages (e.g. Synchro, Sim Traffic, Aimsun Next, Emme, GIS applications, etc.) relevant to supporting the Division's core requirements would be an asset.
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act (OSHA) and other regulations/legislation that apply to the job duties.

Overview

This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
Learns and properly executes UPS safe driving methods.
Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week

Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS