All jobs within 50 km around Etobicoke West Mall in Customer Service

About this Role and About You

The Customer Support Coordinator is the primary contact for customers, carriers, and suppliers for all Customer Service activity. CSC is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between customers and other cross functional teams within the organization to meet customer requirements, and address any customer non-conformances.

Qualifications

• Fully French/English bilingual in both spoken and written communications 
• Bachelor degree in business OR equivalent of education and/or experience would be considered 
• 2 years experience in  customer service. Supply chain related function preferred.
• Order entry experience 
• CSCs will be required to be on call on a rotating basis in order to support the business in other regions and time zones 
• Must be comfortable in a hybrid setting 
• Computer proficiency; MS Office Suite 
• Experience with SAP or other ERP system an asset 
• TDG certificate an asset.

Responsibilities

Key responsibilities of this position include:

Customer Support – 70% 

• Provide excellent customer service to internal and external customers 
• Probe to identify customer needs and requirements 
• Receive orders, arrange carriers and complete paperwork (from order creation through invoicing). 
• Enter and schedule orders, monitor and expedite deliveries to customers 
• Work with the designated carrier dispatchers from order to delivery 
• Ensure customer purchase orders match Chemtrade pricing terms and conditions 
• Send PO acknowledgement to customer upon receipt of PO 
• Adjust order schedules and carriers to meet the customer delivery requirement as needed 
• Communicate order changes to the customer to ensure acceptability and alignment with requirements  
• Maintain customer requirements database and ensure that requirements are met 
• Ensure a PDI is available before first delivery and revised every 3 years 
• Ensure FDI/PDI is completed within the parameters set for each form. Obtain appropriate approvals by Technical Services (for PDI) CS Management (for FDI) 
• Adhere to risk and compliance processes and policies 
• Communicate any incidents to Operations & Transportation Managers for investigation;  
• Report Non-Conformances to log as per ISO policies & procedures 
• Initiate and manage non conformances through incident and quality reporting for all assigned customers; participate in any investigation as appropriate 
• Facilitate customer inquiries and/or reporting requirements.  Assist customer on all service issues (including tech service, quality, sales management, etc.). 
• Communicate issues/incidents affecting customer deliveries, safety, production delays or carrier performance to appropriate stakeholders  
• Update SAP/S4 contracts as necessary 
• Research invoices discrepancies for Accounting, Customers and Sales  
• Facilitate customer inquiries and/or reporting requirements 
• Assist customer on all service issues. 
• Take ownership of customer inquiries until resolved. Follow up with customer to ensure satisfaction with Chemtrade's response 
• Liaise with 3rd party suppliers to fill customer orders 
• Research invoices discrepancies for accounting, customers and sales 
• Assist the Customer Support Supervisor and the Commercial Team by maintaining customer information systems and relaying customer and competitive activity 
• Maintain high customer satisfaction ratings and meet service level agreements  
• Apply a continuous improvement mindset to streamline current processes with the goal of optimizing the customer experience 

Carrier Coordination – 10%

• Arrange transportation (truck & rail) equipment to maintain customer inventories 
• Liaise with carrier to ensure that service expectations are met; monitor carrier performance against established performance standards and criteria; work closely with Chemtrade operations to capture all non-conformances 
• Maintain database of carrier performance and delivery occurrences; communicate any incidents to Operations & Transportation Managers for investigation; log any Non-Conformances per ISO policies & procedures 
• Communicate carrier performance feedback to the Transportation Team. 
• Ensure accuracy for paperwork for all shipments following standards for hazardous goods and TDG regulations 

Product Planning - 10%

• Monitor on the telemetry customer’s tank status and manage designated customer inventories accordingly with consideration and communication of scheduled shutdowns 
• Work with supply chain for annual/seasonal production outages at Chemtrade supply points to ensure product continuity for internal and external customer requirements 
• Work with Commercial team to ensure third party product availability if necessary to maintain customer demand during any outages  

General Responsibilities – 10%

• Work with other team members to ensure timely and accurate completion of month-end requirements to specified deadlines 
• Train designated backup and cross-train on all product line responsibilities in Customer Service 
• Daily post good issue of customer shipments 
• Perform office housekeeping once a month if assigned 
• Upload documents to DMS/ Sharepoint 
• Support Customer Experience and Customer excellence initiatives 
• Support cross functional initiatives as representatives of the Customer Service group 
• Additional duties as required within scope of the Customer Service organization 

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

04/09/2024

Address:

1900 Eglinton Ave E, Bldg C

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

We are looking for a Customer Service Representative to work within our inbound Provider Call Centre. If afternoon and evening work shifts fit better with your lifestyle than this job is for you! The ideal candidate must be able to work up to 35 hours per week in a hybrid environment and be flexible working afternoons and evenings, as well as occasional weekends and holidays. 

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers.  This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:

• Respond to inbound calls from a variety of Health Care Providers

• Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries

• Identify and assess the caller’s needs

• Provide accurate, and complete information in a prompt and professional manner

• Provide technical support where required to assist providers with electronic claims submissions

• Collaborate with other internal teams & departments

• Communicate effectively and efficiently

• Provide a world-class customer service experience with every interaction

• Other duties as assigned

Please note, this is a 12-month contract position with possible extension. This

role requires flexible availability and may include weekend shifts.  The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

Qualifications:

• Excellent verbal and written communication skills

• Strong interpersonal skills and passionate about customer service

• Ability to work independently and within a team environment

• Problem-solving skills

• Flexibility in working days, evenings and holidays

• Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

• Bilingual (English and French) is considered an as

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Shifts: Various including days, evenings, and holidays

Number of Positions: Multiple seasonal positions available where you are required to work up to 32 hours per week

Location: Remote Work (On-site for training period only)

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster, and easier. Metrolinx is an agency of the Government of Ontario. 

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Customer Care Office is seeking applications for part-time seasonal Customer Care Representatives who will be responsible for providing first-contact resolution for customers of Metrolinx’ s public transit systems and services who contact the Customer Care Office with questions and concerns.

What will I be doing?

• Responds verbally and in writing to customer inquiries through various communication channels including social media networks such as Twitter and Facebook. 
• Provides information and refers customers, when necessary, to appropriate outside offices, such as other public transit companies.
• Exercises effective listening skills and empathy to determine the nature of each call, anticipates customer needs, and provides resolution at first point of contact to meet customer’s travel requirements including trip planning, schedule, fare, station and policy information.
• Establishes and maintains rapport with customers by using probing techniques to guide call and identify issues/concerns.
• De-escalates any potentially volatile situations while providing customer service excellence. 
• Compiles information for group-travel and special needs requests, and coordinates with peer representatives in Station Operations, Bus Operations, and Rail Operations to ensure the delivery of the best possible customer service experience.
• Provides corporate switchboard service ensuring transfer of incoming calls to the appropriate office/extension.
• Uses all available systems and resources quickly and accurately to respond to, and action, customer inquiries in an efficient manner. 
• Maintains current knowledge of new policies, procedures, and services. 
• Understands and delivers on KPIs and performance expectations as outlined by Team Leader.
• Performs other duties as assigned by a Team Leader in Customer Care or designate.

What skills & qualifications do I need?

• Completion of high school diploma or equivalency.
• Fluency in French that meets Ontario Public Service (OPS) standards is an asset. 
• Minimum 6 months of experience delivering customer service in a Contact Centre environment.
• Ability to communicate verbally and in writing to customer inquiries in a quick and efficient manner.
• Ability to use a computer with relevant software and customer service programs.
• Excellent organizational, analytical, and interpersonal skills.

Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply.  You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants with disabilities. If you require assistance or an accommodation due to disability, at any point during the recruitment process, please contact us at: 416-202-5601 or email [email protected].

Locations: 20 Bay Street

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted. 

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Location(s):  Canada : Ontario : val Caron

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package