145 Jobs Found
Customer Service Representative Temporary Job
Customer Service MississaugaJob Details
Under the supervision of Supervisor, Permit Administration Services, the Customer Service Representative receives and processes permit applications and payments following relevant City policies. The position also provides information to staff and customers, provides back up and support to other team members, attends meetings and contributes to the efficiencies of the Technical Services section.
Duties and Responsibilities
Reporting to the Supervisor, Permit Administration Services, the successful candidate will bring value to the (PAS) team through efficiently completing permit administration processes, payments, and delivery of services.
• Responds to e-mail, telephone; provides guidance and answers questions regarding PAS related processes, counter services, and refers inquiries to the appropriate City sections or staff for assistance
• Receives permits applications and ensures that all required application information and associated documentation is submitted and correct
• Enters and processes permit applications in an enterprise system accurately and in a timely manner
• Tracks permit application progress, enters updated information and processes the permits
• Advises applicants of the status of their permit application and the required fees and/or security deposits payments
• Receives and processes payments and deposits, including Letters of Credit ensuring compliance with Cash Handling Policies
• Assigns correct GL accounts to payments and issues receipts
• Ensures the safe keeping of funds and sensitive information and maintains records
• Assists with the reconciliation of daily revenues and bank deposits
• Interacts and collaborates with other divisions and sections regarding permit process, fee payments, security deposits and other counter services
• Attends and participates in team meetings and other meetings and keeps up to date with changes procedures
• Performs other duties as assigned
Skills and Qualifications
• Post-secondary education in Business Administration or a related field
• Minimum 3 years of counter/customer service experience dealing with permits and/or payments
• Excellent interpersonal and customer service skills along with demonstrated commitment to service excellence, quality and client communication
• Experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions and preparation of bank deposits
• Strong attention to detail and math skills are required to ensure correct payments are processed and allocated to the appropriate account numbers
• Excellent verbal and written communications skills with the ability to explain complex procedures to customers and others
• Strong computer skills with proficiency with Excel, SQL, Word, powerpoint, and an understanding of database systems
• Proficient with Infor Public Sector Enterprise System
• Able to deal with irate/difficult customers as well as stressful and unpredictable situations
• Ability to work well under pressure and prioritize what needs to be done
• Able to adapt to changing priorities and be able to multitask on a regular basis
• Strong organizational and interpersonal skills combined with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors and external agencies
• Ability to work independently with minimal supervision as well as work collaboratively in a team environment
• Must exercise tact and diplomacy, and maintain a high standard of confidentiality with sensitive information
Customer Service Representative
City Of Mississauga
Mississauga - 14.37kmCustomer Service Temporary
28.46 - 37.95
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Customer service representative supervisor Full-time Job
KT International Tax Advisors Inc.
Customer Service MississaugaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years’
Computer and technology knowledge: MS Office
Location: 55, Village Centre Dr,Mississauga, ON L4Z 1V9
Shifts: Day
Work setting: Relocation costs covered by employer
Supervision: Working groups
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment
- The candidates should be able to work with attention to detail
- The candidates should be able to work in tight deadlines
- The candidates should be willing to for overtime
- The candidates should be able to handle large workload
Other Requirements:
- The candidate should be accurate, client focus, dependable, organized, initiative, reliable, and judgmental
- The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorized (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to co-ordinate, assign and review work
- The candidates should be able to ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- The candidates should be able to establish work schedules and procedures and co-ordinate activities with other work units or departments
- The candidates should be able to examine and verify accuracy of work and authorize routine deposits and withdrawals
- The candidates should be able to identify training needs and train workers in job duties and company policies
- The candidates should be able to resolve work-related problems and prepare and submit progress and other reports
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
Customer service representative supervisor
KT International Tax Advisors Inc.
Mississauga - 14.37kmCustomer Service Full-time
29
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Customer Service Representative Full-time Job
Customer Service MississaugaJob Details
Closing Date: 04/17/2024
Job Summary
Under the supervision of Supervisor Fibre Technical Services, the Customer Service Representative receives and processes permit applications and payments following the SOP and Cash handling Policies. The position will provide information to the Fibre to the Home (FTTH) project team and customers as it relates to the FTTH project, provide back up and support to others within the FTTH team, attends meetings and contributes to the efficiencies of the permit administration for the FTTH project.
Duties and Responsibilities
Reporting to the Supervisor fibre Technical Services, the successful candidate will bring value to the team through efficiently completing the permit administration process for the Fibre to the Home project.
- Responds to e-mail, telephone or fax inquiries; provides guidance and answers questions regarding FTTH processes, counter services, and refers inquiries to the appropriate City sections or staff for assistance.
- Receives permits applications and ensures that all required application information and associated documentation is submitted and correct.
- Enters and processes permit applications in an enterprise system accurately and in a timely manner.
- Tracks permit application progress, enters updated information and processes the permits
- Advises applicants of the status of their permit application and the required fees and/or security deposits payments
- Receives and processes payments and deposits, including Letters of Credit ensuring compliance with Cash Handling Policies
- Assigns correct GL accounts to payments and issues receipts
- Ensures the safe keeping of funds and sensitive information and maintains records
- Assists with the reconciliation of daily revenues and bank deposits, including armoured courier pick up as required
- Interacts and collaborates with other divisions and sections regarding permit process, fee payments, security deposits and other counter services
- Attends and participates in team meetings and other meetings and keeps up to date with changes procedures
- Provides back-up support to the Permit Administration Staff, FTTH project staff, and Public Utilities Coordination
- Performs other duties as assigned
Skills and Qualifications
- Post-secondary education in Business Administration or a related field
- Minimum 3 years of counter/customer service experience dealing with permits and/or payments
- Excellent interpersonal and customer service skills along with demonstrated commitment to service excellence, quality and client communication
- Experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions and preparation of bank deposits
- Strong attention to detail and math skills are required to ensure correct payments are processed and allocated to the appropriate account numbers
- Excellent verbal and written communications skills with the ability to explain complex procedures to customers and others
- Strong computer skills with proficiency with Excel, SQL, Word, powerpoint, and an understanding of database systems
- Proficient with Infor Public Sector Enterprise System
- Able to deal with irate/difficult customers as well as stressful and unpredictable situations
- Ability to work well under pressure and prioritize what needs to be done
- Able to handle heavy workloads and able to multitask on a regular basis
- Strong organizational and interpersonal skills combined with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors and external agencies
- Ability to work independently with minimal supervision as well as work collaboratively in a team environment
- Must maintain a high standard of confidentiality with sensitive information
Hourly Rate/Salary: $ 28.46 - $ 37.95
Hours of Work: 35
Work Location: Mavis Yard: Common Building
A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Customer Service Representative
City Of Mississauga
Mississauga - 14.37kmCustomer Service Full-time
28.46 - 37.95
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Customer Experience Associate Full-time Job
Customer Service MississaugaJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Mississauga - 14.37kmCustomer Service Full-time
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Customer service representatives supervisor Full-time Job
Customer Service MississaugaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree or equivalent experience
Experience: Candidates should have experience of 3 to less than 3 years
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Benefits:
- The candidates will get dental plan, vision care benefits, and bonus
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
moneydeskposition@remitbee.com
Customer service representatives supervisor
Remitbee Incorporated
Mississauga - 14.37kmCustomer Service Full-time
31.50
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Customer Experience Associate Full-time Job
Customer Service MississaugaJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Mississauga - 14.37kmCustomer Service Full-time
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Customer Service Representaive Full-time Job
Customer Service VaughanJob Details
Application Deadline:
02/19/2025
Address:
3737 Major Mackenzie Drive
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representaive
BMO Canada
Vaughan - 21.14kmCustomer Service Full-time
33,850 - 44,000
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Customer Service Representative Full-time Job
Customer Service VaughanJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Vaughan - 21.14kmCustomer Service Full-time
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Senior Customer Experience Associate Full-time Job
Customer Service VaughanJob Details
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Senior Customer Experience Associate
Scotiabank
Vaughan - 21.14kmCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service VaughanJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Vaughan - 21.14kmCustomer Service Full-time
Learn More
Customer Service Representative Full-time Job
Customer Service VaughanJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Vaughan - 21.14kmCustomer Service Full-time
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Customer Care Agent Full-time Job
Customer Service VaughanJob Details
Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.
This will be a hybrid position based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
- Receiving and placing customer service telephone calls, completing web forms and responding to emails
- Entering and processing orders for new and existing customers
- Investigating issues and resolving customer complaints
- Updating and managing customer databases
- Actively promoting Terminix products and services
- Monitoring the route and status of field technicians to coordinate and prioritize their schedule
- Relaying work orders, messages, and information to and from technicians and field management
- Constantly improving results by adhering to a philosophy of service excellence, and following business processes
- Providing an outstanding customer experience to all customers
- Available to work as required based on customer needs
- Performing other duties as required
Requirements
- Persuasive communication skills and lots of personality!
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- At least one year’s experience in a Call Centre role answering phone calls and emails
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- Bilingual English/French an asset
- High school diploma – College preferred
- Will have to undergo a criminal background check
- Will be required to wear a headset, input data and sit for long periods of time
Benefits
- You are paid during your training!
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance
- Ability to make commission bonus’s (after 3-month probation)!
- Competitive compensation
- ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Customer Care Agent
Rentokil Initial
Vaughan - 21.14kmCustomer Service Full-time
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