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We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Manager, Digital Services, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies;
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy;
• Working with development team on UAT testing and delivery and execution of improvements;
• Demonstrating prototypes to internal and external stakeholders and perform customer testing;
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required;
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage;
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services;
• Participating in ideation and vision mapping sessions with key stakeholders;
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows;
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points;
• Participating in multi device and multi OS testing of web and app enhancements;
• Training, coaching and supporting the development of junior designers;
• Supporting larger design capital projects and other data driven customer experience initiatives;
• Developing and maintaining a thorough understanding of company policies and procedures;
• Working closely with various departments and cross-functional working groups in support of business initiatives;

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies.

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.  

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Content Creation & Strategy

• Develop and execute content strategies aligned with business goals.
• Create and maintain a content calendar for social media (incl. reels, stories, images), blog posts, and other digital channels.
• Manage and grow social media platforms (Instagram, Facebook, YouTube, LinkedIn), tailoring content for each audience.
• Engage with audience through direct messages, comments, polls and community management.
• Produce high-quality short and long form content, including photography, videography, and graphic design.
• Provide monthly and quarterly performance reports

Health Benefits

We encourage a healthy work environment and support programs that promote a healthy lifestyle for us all.

Career Development

We provide the freedom and support for you to take your career to the next level so that you can put your best work forward.

Beedie Cares

Through our Beedie Cares initiative, employees give back by volunteering in local communities.

Website Management & Analytics

• Oversee website updates, ensuring an optimized user experience.
• Track and analyze website traffic, impressions, and engagement metrics.
• Implement SEO best practices to improve search rankings.
• Conduct keyword research and develop an SEO best practices handbook.
• Generate monthly performance reports for social media and website analytics.

Marketing Support

• Support and coordinate events including project launches, Realtor functions, and client appreciation gatherings, managing logistics, catering, venue setup, and communications across digital and traditional media (ie. Eblasts, social media, signage etc..)
• Coordination of Presentation Centre operations and launches including set-up, supplies coordination, auctions, deficiencies and shut downs.
• Graphic design skills with the ability to create and resize print and digital ads, signage (aboards, mesh panels and misc. signs), corporate branding and eblast/promotional emails.
• Complete marketing administrative work such as invoicing, vendor payment forms, budget reports and liaising with accounting.

Desired Skills and Experience

• Understanding of Vancouver’s residential real estate development industry is required
• A valid driver’s license and a vehicle are required
• Minimum 3 years of experience in a related role
• Experience with Meta Business Suite, SEO, website management, and analytics tools (Google Analytics, SEMrush, etc.)
• Proficiency in photography, videography, and drone operation
• AI experience is a plus
• Ability to perform multiple tasks simultaneously and adapt to changing priorities
• Effective working independently and as part of a team
• Highly collaborative and flexible approach to teamwork
• Excellent organizational, time-management, and communication skills
• Strong understanding of social media platforms and content creation tools (ie. Canva, Adobe Suite etc..)

Industrial Marketing & Communications

• Work closely with Marketing Director, Industrial to determine, activate, and achieve the annual Industrial Marketing Strategy & Communication plan in accordance with stated corporate and divisional objectives via the activation of an OGST framework (Objectives, Goals, Strategies, Tactics)
• Develop annual and quarterly project-specific and industrial marketing budgets aligned with strategic goals, campaign objectives, and business forecasts. Prioritize spending based on expected ROI, while balancing short-term campaign execution with long-term brand-building initiatives.
• Manage the implementation of key industrial-specific marketing and communication initiatives including regional and national advertising campaigns, press releases, and other media opportunities
• Manage Beedie’s social media channels: Facebook, Instagram, Twitter, LinkedIn, while working with a third-party social media consultant
• Manage the execution of all Beedie Industrial events
• Create and manage the design and implementation of effective marketing toolkits, brochures, swag, etc. for the Industrial team to utilize
• Manage the creation and distribution of email marketing campaigns through Beedie’s internal CRM and Email Marketing software
• Manage the evolution and maintenance of the Industrial segment of Beedie’s Corporate website
• Track and advocate for new market trends specific to platforms, technologies, and marketing tools

Health Benefits

We encourage a healthy work environment and support programs that promote a healthy lifestyle for us all.

Career Development

We provide the freedom and support for you to take your career to the next level so that you can put your best work forward.

Beedie Cares

Through our Beedie Cares initiative, employees give back by volunteering in local communities.

Implementation of Project Marketing & Sales Strategies

• Oversee all project marketing execution through the sales cycle including the development of project marketing/sale strategies and budgeting, right through to project naming and brand design, collateral suite creation, and sales campaign activation
• Manage Beedie’s project listing teams to ensure all external-facing marketing campaigns and collateral are executed at an industry-leading standard

Brand Guardianship

• Advocate the importance of the Beedie brand, consistency of messaging, and quality marketing solutions
• Ensure Beedie’s visual guidelines and standards are adhered to, and all marketing collateral and activities are aligned to our brand position and standards
• Continuously identify and act on new opportunities for audience growth and brand awareness, through the further development of external communications to enhance brand presence

Leadership

• Act as a Marketing team leader and inspire all members, through leading by example, to contribute fully to the achievement of objectives laid out in annual departmental and individual goals
• Provide mentorship to team members through team building and maintaining a culture of growth, development, loyalty, and engagement
• Work with the Marketing Director, Industrial to conduct an annual audit of existing communications strategies, messages, and tactics to ensure consistency with the Industrial division’s business objectives
• Advocate for and facilitate the sharing of best marketing practices across all offices

Desired Skills and Experience

• • Highly creative with a strong passion for design
  • Deep commitment to marketing and brand development
  • Strong understanding of product positioning and market strategy
  • Strong work ethic, self-motivated, and proactive mindset
  • Excellent attention to detail and organizational skills
  • Proven ability to thrive in a fast-paced, highly collaborative environment
  • Excellent communication skills including verbal, written, and graphic with strong grammar/proofreading ability
  • Post-secondary education in marketing, communications, public relations, or a related field
  • Minimum of 5 years of experience in marketing
  • Advanced computer skills, including proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Microsoft Office