All jobs within 0 km around Woodstock in Administrative Jobs

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts
• Other related duties as may be required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, Truckmate, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.