All jobs within 50 km around Tsawwassen in Administrative Jobs

Job Summary:

Working collaboratively within their team and system-wide, the incumbent sorts and packs deliveries, assists the Driver in loading and unloading the delivery truck and helps the Shipping Clerk II with specified supervisory tasks. As required, the incumbent prepares print orders, and advises on production and formatting (set up and image enhancement).  The incumbent maintains stationery stock and general supplies, and receives and delivers requests for same.  Assignments are received from a superior or directly from other branches or divisions.    The incumbent represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.

Job Requirements:

Education/Qualifications:

• Completion of the twelfth school grade including or supplemented by training in duplicating and reproduction equipment operation, plus some experience in the operation of equipment and printing production formats, and shipping and receiving work, OR equivalent combination of training and experience.

Knowledge, Skills & Abilities:

• Considerable knowledge of shipping-receiving methods and procedures, regulations, laws, and dispatch times
• Considerable knowledge of the operation, adjustment, set up and maintenance of fully automated duplicating equipment.
• Working knowledge of the papers and supplies used in various types of duplicating and reproduction processes.
• Working knowledge of routine filing, sorting, name and number checking and other related clerical tasks.
• Working knowledge of commonly used printing production formats; principles and accepted practices of form layout and design.
• Ability to exercise some independence of judgment in planning work schedules, and solving work problems within the context of well defined procedures or according to precedents.
• Ability to provide information regarding such items as commonly used printing production formats, work schedules, methods, materials, or costs.
• Ability to understand and carry out oral instructions effectively.
• Considerable mechanical aptitude.

Affiliation: CUPE 391
Employment Type: Regular Full-Time
Salary: $27.04 to $31.66 per hour 
Work Schedule: 

Monday to Friday 7:30am – 4:00pm

Note: Work schedules may change with reasonable notice

Closing date: Monday, September 2nd, 2024 at 11:59pm

This position performs a variety of tasks and oversees office operations, as well as provides logistical and project support to the Training and Development Department at Vancouver Fire  Rescue Services. Responsibilities include drafting correspondence, reviewing and formatting complex documents and training materials, and assisting with running metrics and progress reports. This position oversees records and data management, assists with training budget, reviews and makes enhancement to office processes, enters and maintains operational records with the use of VFRS Training scheduling system, Learning Management System and Scheduling Software.

Key Contacts and Reporting Relationships

The position reports to the Assistant Chief of Training and Development. Works closely with other members of the Training and Development team, Training Officers, Instructors, external vendors and partners with other divisions in the departments.

Specific Duties/Responsibilities

• Acts as a resource, and provides assistance and support to other Training Officers
• Assists with the planning and onboarding of training new Recruits, including coordinating access and supporting logistics.
• Arranges for production, printing and collation of course materials.
• Edits, formats and proofreads training materials and internal correspondences.
• Assists with validating training materials, updating and adding new material to the Learning Management System.
• Maintains and audits records management system (RMS).
• Monitor and track training progress.
• Assists with identifying, documenting and implementing work process improvements, standardized forms, manuals and procedures to optimize efficiency and streamline processes.
• Tracks and enters training data and provides reports as required.
• Monitors and processes time entries in VFRS scheduling system and scheduling system used by the Training Department.
• Maintains and make updates to VFRS Intranet for the Training Division.
• Reviews and processes all corrections for time entry and activity allocation.
• Provides a primary point of contact for VFRS attendance team to troubleshoot time entry inconsistencies and inquires.
• Assists with Career Ops Staff Alts, distribute Safety Committee minutes, and post on bulletin board
• Oversee daily office operations, including managing facilities, supplies, and equipment and working effectively with staff from various departments.
• Manages office procurement, budgets and expenses.
• Provides reception duties including answering phones and managing visitor access.
• Sorts, distributes, and sends out mail and couriers.
• Updates Training contact list and information on VFRS intranet.
• Assists with any projects that may arise or functions that may require administrative support.
• Performs other clerical duties/responsibilities as assigned.

Minimum Qualification Requirements
Education and Experience:

• Completion of Grade 12, preferably supplemented by additional education and training in business, communications, project management support, adult education, or other related fields
• Considerable experience in office administration, learning/training environment;
• or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge of Microsoft Word, Excel, PowerPoint, Planner, Visio and Outlook is essential.
• Working knowledge of City and Departmental Policies and Collective Agreement
• Some knowledge of adult education theories and practices
• Ability to manage and process a variety of administrative duties, ability to multi-task, organize and prioritize work.
• Ability to prepare correspondence, presentations, memos and reports with strong written communication skills.
• Ability to exercise a high degree of accuracy, including the ability to learn new software programs and procedures.
• Self-starter with exceptional organizational skills and a passion for creating a positive team culture
• Ability to work independently, within a team, and with the public
• Ability to problem solve and meet deadlines with a high degree of accuracy under minimal supervision.
• Considerable related experience providing a range of customer service functions and clerical work
• Ability to manage a workload with short deadlines within an environment of frequent interruptions, distractions and changing priorities
• Ability to exercise substantial discretion.
• Strong interpersonal skills and be able to communicate effectively with other members of the department, vendors and the public as part of reception for the Department.

Business Unit/Department: Training & Special Operations/Fire Rescue Services 

Affiliation:  CUPE 15  

Employment Type: Regular Full Time (RFT) 

Position Start Date: September 4, 2024 

Position End Date: N/A 

Salary Information: Pay Grade 17: $31.66 to $37.20 per hour

Application Close:  August 19th 2024

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Canadian Blood Services is looking for a temporary full-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

About the role

Canadian Blood Services is looking for a regular part-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Vacation
• 5.2% in lieu of holidays
• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

About the role

Canadian Blood Services is looking for a regular part-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Vacation
• 5.2% in lieu of holidays
• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

The holder of this role will work with the local staff to help manage and coordinate our projects.. The focus of this position will be on assisting in the execution of projects through all phases, but particularly in the construction administration stage.  A strong ability to support a team is required, as is the ability to interact and communicate with clients and contractors.  Good writing skills, organization and fluency with software such as Excel, Newforma and Bluebeam are needed in this role; as is the initiative to continually improve and refine processes.

Location: Vancouver, BC

Key Responsibilities

Duties include, but are not limited to:

• Supporting Project Engineers and technical staff in delivering and managing projects including: setting up job plans and proposals; preparing contracts; reviewing client contracts, assisting in contract administration; scheduling meetings; preparing, tracking and distributing deliverables and submittals including RFP’s. Could include attending project sites.
• Coordinating internal and external deliverables with Contractors, Clients & Engineers
• Participating in building and developing Client and Contractor relationships.
• Functioning as prime contact for smaller scope projects. Independent coordination of smaller scale projects with internal & external individuals.
• Working with Accounts Payable/Receivable to ensure project approvals and additional charges are appropriately captured in fees. Assist in following up regarding overdue invoices.
• Assisting in preparing building permit packages and coordinating deliverables with the prime consultant;
• Supporting Project Engineers with general project related duties which could include resource planning (could include using resource planning software – Unanet), submitting expenses, scheduling and preparing for meetings, setting up travel plans.
• Managing internal information flow between work groups, teams and management.
• As a Project Coordinator, you would be expected from time to time to complete the tasks of a Project Administrator. In this regard you may also be expected to train and mentor PA’s.

Professional Qualifications

Education:

• Completion of a Degree/Diploma from a Post Secondary institution. Certificate/diploma from a project administration program is considered an asset

Experience:

• 4-6 years previous office experience, preferably in a busy professional environment such as engineering, construction, architectural or another project oriented environment
• Familiarity with the construction industry an asset

Skills:

• Commitment to client service with exceptional phone and email etiquette. Excellent written and verbal communication skills.
• Comfort with numbers and reconciling large budgets & invoice draws.
• Ability to take initiative with problem solving and “thinking outside the box”.
• Prioritization of competing deadlines/requests (internal and external), ability to multi-task and stay focused.
• Solid knowledge of database management & strong organizational skills.
• Intermediate to advanced skill levels with Microsoft Word, Excel, Adobe Acrobat, BlueBeam and Newforma.
• Focused attention on detail and accuracy.
• Fast learner with a desire to grow professionally and personally.
• Collaborative and communicative team player, but with ability to work independently under direction.
• Positive and respectful attitude.

Pay Transparency:

Pay transparency is an important aspect of RJC culture which supports a diverse, equitable and inclusive workplace. The base salary range for this role is 55,000 – 75,000 per year (dependent on skills and experience), plus a discretionary performance bonus and holiday bonus.  

What can we offer you?

• An inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Being part of a supportive and inclusive network of people that help each other reach their goals
• A comprehensive financial rewards program that recognizes your success, including our performance based bonus system and eligibility for RJC’s share ownership program.
• An extensive and generous benefits package including a $1000 Health Care Spending Account
• An employee owned organization providing greater opportunity.

The Administrative Assistant III reports to the Associate Director of Park Operations, and supports the Park Operations Leadership team and Director of the Vancouver Board of Parks and Recreation. The position is responsible for providing an extensive range of confidential and sensitive administrative support, ranging from complex to routine, in a fast-paced environment. 

Specific Duties and Responsibilities

• Plans, organizes and manages the Associate Directors’ calendars, priorities, appointments, internal and external meetings workshops, etc.
• Manages the flow/storage of documents and inquires; screens, reviews and edits/proofreads correspondence, emails, telephone calls, voicemails, etc., in accordance with the City’s record management system.
• Handles sensitive and confidential documents: budget reports, departmental re-organizational structures, grievances, disciplinary letters, performance or attendance management files, contract negotiations, and council reports.
• Proactively creates and maintains effective workflow and communications.
• Coordinates meetings and logistics (e.g. scheduling attendees, room procurement, equipment, food/refreshments and minute taking/compiling/distribution).
• Drafts correspondence, agendas, minutes, e-mails.  Tracks and follows up on correspondence and other types of inquiries ensuring that responses to requests for information from the public, Board Commissioners, Mayor and Council, and other City departments etc., are completed in a timely manner.
• Organizes efficient and economical travel arrangements, calculating the estimated expenses to be incurred, and preparing necessary documentation.
• Maintains confidential databases; inputs, updates, reviews, extracts, researches and generates reports.
• Handles reports from external stakeholders and Departments for Senior Leadership Team review and signature.
• Prepares, distributes, photocopies, etc., reports, presentations, correspondence, spreadsheets, etc.
• Acts as an administrative resource for the Park Board with software like Excel, Outlook and VanDocs.
• Advises on key issues and concerns regarding: meetings, urgencies, and other priorities.  Evaluates priority and urgency of issue/request for time and attention of Senior Leadership team, and decides what issues/requests can be delegated for appropriate action.
• Liaises with employees, Unions, government officials and legal counsel for information sharing, exchange purposes and complaint management. 
• Manages media calls by determining the subject, deadlines, and appropriate follow through.
• Prepares Staff Action Forms and Compensation Action Forms, as required.  
• Responsible for SAP time entry and reporting and updating personnel files.
• Provides backup/support for other administrative staff.
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of Grade 12, including or supplemented by related administrative courses
• Minimum 3 years of experience working in a fast paced and challenging service-based environment with a preference given to public service and professional office experience

Knowledge, Skills and Abilities:

• Extensive knowledge of office practices and procedures.
• Excellent interpersonal and communication skills, including a thorough knowledge of business English, spelling, punctuation and business math.
• Ability to exercise substantial discretion and deal with highly sensitive and confidential information in support of senior management, internal audit, and other sensitive areas of City business.
• Good judgement and constant initiative and diplomacy.
• Heightened ability to anticipate and proactively deal with issues/problems before and as they arise.
• Ability to multi-task, organize and prioritize work, all while under pressure with constant interruptions.
• Ability to build and maintain effective working relationships at all levels of the organization and with the public in order to provide exceptional customer service.
• Ability to work independently and collaboratively with the Park Board’s leadership team, Park Board departments and other City departments.
• Ability to research and analyze a variety of data and issues.
• Superior ability to use computer software such as MS Office, VanDocs, SharePoint and SAP.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: September, 2024

Salary Information: Pay Grade RNG-030: $56567 to $70714 per annum

Application Close: August 9, 2024

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in downtown Vancouver is looking for an Administrative Assistant to provide administrative support to a successful Portfolio Management/advisory Team. The successful candidate should have administrative experience, exceptional communication skills, and have a focus on providing outstanding client service.

*This is a 12 month contract maternity leave coverage with the possibility of extension*
 

What will you do?

• Prepare account opening documentation
• Follow up on documentation with clients or back office as required
• Follow up on client trades to ensure proper settlement and delivery
• Maintain current knowledge of client accounts by reviewing daily activity online and on an applicable reports
• Maintain all pending plan transfers to ensure proper settlement and delivery
• Schedule portfolio reviews
• Prepare client review materials, correspondence and reports
• Utilize contact management system for daily task management and client record-keeping
• Assist in filing and preparing mailings such as seminars, newsletters and information packages.
• Conduct various administrative functions as required including the review of incoming mail and answering telephone calls.

What do you need to succeed?

Must-have

• Administrative experience
• Exceptional communication skills
• High attention to detail
• Ability to work under pressure meeting strict deadlines
• Experience using Microsoft Office
• Exceptional organizational skills

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Financial industry knowledge
• Minimum 1-2 years Investment Industry experience
• Proficiency in Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

The expected base salary range for this particular position is $37,500 - $45,000 depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn considerably more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

745 THURLOW ST:VANCOUVER

VANCOUVER

Canada

37.5

Full time

Wealth Management

Contract (Fixed Term)

Salaried

2024-07-19

2024-08-10

Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a temporary full-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Main Purpose & Function 
Revenue Services is the consolidated service counter for routine, high volume transactions for the City Hall campus. This moderately complex clerical position is responsible for assisting the public in a professional manner by conducting such tasks as processing payments, clarifying/resolving billing issues, initiating adjustments to accounts, processing requests for specific forms or services, providing financial and account information and answering questions pertaining to legislation, bylaws or Division policies and/or procedures.  The Customer Service Representative (CSR) is expected to develop expertise in a wide range of subjects including but not limited to: property taxes, Empty Homes Tax (EHT), utilities, bylaw fines, business license renewals, dog licenses, residential parking permits, security alarm permits, commercial decals and miscellaneous accounts receivables.  Incumbents may oversee the work of a small group of employees performing routine tasks. 

Specific Duties & Responsibilities

The CSR is expected to develop expertise on a number of subjects, not limited to: property taxes, EHT, utilities, bylaw fines, residential parking permits, business license renewals, dog licenses, commercial decals, security alarm permits, miscellaneous account receivables and others as new business is taken on by the department. Overall range of responsibilities may include, but is not limited to, the following:

• Provides prompt and accurate responses to inquiries, issues and complaints (in person, by phone or in writing) from the general public by obtaining the pertinent information from various sources, including other City departments. Facilitates the resolution of billing and collection issues and clarifies and conveys the same to the enquirer.
• Accepts and processes payments in accordance with established Division policies and procedures, makes change and issues receipts. For mailed payments, use complex remittance processing hardware and software to scan, image and apply payments in bulk to accounts. Prepare cheque payments for deposit to bank.
• Compiles, checks, matches, researches and verifies source documents with payments in order to record, process, balance and reconcile transactions or reports in accordance with established divisional guidelines, policies and procedures
• Distributes additional reference materials or forms to customers as required with the use of multiple computer applications (Tempest, Amanda, Posse, Quickweb) or online services. Adheres to strict confidentiality standards when preparing or distributing sensitive documents or information. 
• Understands detailed financial information, legislation, bylaws, policies and procedures and interprets the same to customers
• Reviews, accepts and processes complex applications
• Investigates payment and correspondence issues and escalates unresolved issues to the appropriate staff or departments
• Prepares supporting documentation for account adjustments based on advises and communications with customers and provides the general public guidance on online payment and application procedures
• Maintains performance standards and statistics
• Occasionally assists in contacting customers to make arrangements for payment
• Performs a variety of clerical tasks for senior Division staff
• May assist in the training of staff and provide direction to Office Support Clerk II’s engaged in a variety of routine office duties
• Completes special projects assigned by the supervisor
• Other duties/responsibilities as assigned 

Qualifications

Education and Experience:

• Completion of Grade 12, supplemented by some accounting/business courses or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• At least two years of customer service and cash handling experience required.
• Good working knowledge of office procedures, practices and equipment.
• Strong communication skills, excellent interpersonal skills to deal effectively with external and internal customers; able to retain composure in encounters with upset or hostile customers and be able to escalate as required;
• Able to understand financial information and interpret the same to customers; able to listen effectively and empathize with customers and be able to provide them with accurate and thorough information that satisfies their queries;
• Able to understand legislation, regulations and bylaws and convey the same to customers; demonstrated willingness to learn complex subject matter and quickly recall essential information;
• Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm;
• Basic business arithmetic; accurate and attentive to detail; investigative aptitude; problem solving abilities.
• Able to work within established guidelines with little direct supervision;
• Must be willing to work at a computer terminal for extended periods of time.

Business Unit/Department: Finance, Risk & Supply Chain Management (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: July 2024 

Position End Date: August, 2024 

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Number of Vacancies: 2

Basic function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks / responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses 
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills/ knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc.
• Some positions may require shift work and/or work staggered starting and stopping times 
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and memorable travel experience.

07/11/2024

Address:

885 West Georgia Street

Wealth Sales & Service

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. This is a full time, in-person position and a 6-month contract ending on December 31, 2024.

• Manages client documentation for correspondence and set-up.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Supervises the day-to-day operational activities by coordinating the work flow of less-experienced staff.
• Organizes and files records of office activities and business transactions. Administers a filing system to ensure the availability of reports, forms, and other documentation.
• Creates, maintains, and enters information into databases.
• Assists with the coordination and processing of work orders for equipment warranties, maintenance, and repairs (e.g. documents, tracks, and communicates maintenance requests to appropriate areas for execution).
• Maintains office supplies inventory and orders.
• Schedules meetings and coordinates meeting facilities and set-up.
• Liaises with internal and external partners to coordinate changes to premises (e.g. relocations, office planning) with minimal interruptions to business operations.
• Identifies and escalates all irregularities and discrepancies to management.
• Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.
• Provides administrative/operational support including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities; ensures proper documentation and administration of decisions.
• Meets high quality service standards to maximize relationship retention and growth.
• Identifies and escalates all irregularities and discrepancies to management and compliance as per guidelines.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

$32,700.00 - $48,600.00