37 Jobs Found
Warehouse Clerk/Admin Part-time Job
Administrative Jobs OttawaJob Details
At UPS, we also discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.
UPS is currently looking for Part-time Warehouse Clerk responsible for performing checks on packages (check labels, packaging, and invoices). You must have top-notch customer service skills for this role and must be able to lift 70lbs unassisted.
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Job Type: PT Permanent/Hourly- Must be able to work a minimum of 25 hours per week.
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Starting Pay: $17.30
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Job Location: 2281 Stevenage Drive, Ottawa ON
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Workdays: Monday – Fridays (5 Days/ Week)
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Scheduled Shift: Daily minimum 3 hours / maximum 5-6 hours
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Flexibility is required as you may need to start earlier or stay later at times
Required Skills:
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Attention to detail
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Typing skills: at least 40 words per minute
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Must be able to lift to 70lbs unassisted *this is a warehouse position
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Customer service skills
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The environment is fast paced with temperatures changing daily inside of the warehouse
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Must be flexible with start and finish times as they may vary
Benefits:
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Full training provided
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On site parking
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Weekly pay (every Friday)
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Extended health and dental benefits
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Group insurance and pension benefits
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Opportunities for advancement
UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interviews.
Warehouse Clerk/Admin
UPS
OttawaAdministrative Jobs Part-time
17.30
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Councillor's Assistant Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 31/10/2024
Candidates applying for this posting will be considered for temporary full-time and temporary part-time Councillor's Assistant positions until October 31, 2024.
JOB SUMMARY
The Councillor's Assistant is accountable for managing and delivering a wide range of strategic, political, constituency, and operational services and processes in support of the Councillor which may include: strategic management of issues, policy analysis and development, internal and external political relations, project management, media relations, organizing community events/public meetings, collaborating with community agencies on policy issues and events, managing the resources of the Councillor’s Office and serving as a spokesperson/representative for the Councillor in dealings with taxpayers and constituents.
DESCRIPTION OF RESPONSIBILITIES (Vary dependent on Councillor/Ward)
- May receive and respond to telephone calls, emails, and letters from constituents, City staff, City Council members, and other elected officials from all levels of government. Constituents and other individuals may also visit the Councillor’s office in person to place an inquiry.
- May process correspondence addressed to the City Councillor by regularly reviewing emails, letters, and other correspondence from constituents and other sources. Providing prompt, relevant, and informed responses about the City’s policies and programs, or City Council and Committee agendas.
- May provide general administrative support services to the Councillor.
- May oversee and coordinate the constituency work of assistants and volunteers to the Councillor.
- May prepare Council and Committee agendas for the Councillor in his or her role as Council member or Committee member or chair.
- May provide general administrative support services to the Councillor, while ensuring compliance with all protocols and procedures required of an elected official, maintaining, and preparing financial records, managing budgets as well as reviewing financial transactions against the Council Expense Policy.
- May partner with community stakeholders to address issues in the community, organize community events, and assist with various community initiatives.
- May be responsible for coordinating and attending events throughout the community to engage with constituents and promote City services and programs.
- May be responsible for developing the Councillor’s strategic and promotional communications, through newsletters, emails, letters, press releases, and social media accounts.
EDUCATION AND EXPERIENCE
Post-Secondary School Diploma.
2-year college diploma in Business or Office Administration, Public Administration, Journalism, Communications, English or related program
University degree is considered an asset.
A minimum of 3 years’ experience in providing administrative services is required, preferably to the senior executive level, and including the provision of communication services. Experience providing support to an elected official is desirable.
CERTIFICATIONS AND LICENCES
A valid Ontario unrestricted “G” class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated (as required by the Elected Official).
KNOWLEDGE
- Mandate, structure, and protocol of Council and its committees
- Event planning and organization
- Media and communication techniques and practices
- Effective communication vehicles such as newsletters, newspapers, and social media
- Budget planning and control
- The demographics of the Councillor’s ward and current initiatives and issues within the ward
- Policy initiatives and issues in committees chaired by the Councillor or on which the Councillor is a member
- The City corporation sufficient to obtain information in response to inquiries from constituents, and to obtain policy information and documentation in drafting committee agendas
- Knowledge of City administrative structure
- Knowledge of City services and policies
- Knowledge of Microsoft Office
- Office protocols, systems and procedures
COMPETENCIES, SKILLS AND ABILITIES
- Respond effectively and accurately to media questions and information requests
- Convey policy positions on complex and controversial issues
- Excellent interpersonal and communication skills
- Communicate effectively with a wide range of people via verbal presentations, written information, promotional material and reports, orally and in writing, often under circumstances where the other party may be in a highly emotional state
- Demonstrated initiative, requiring general direction only
- Ability to handle difficult situations
- Attention to detail
- Ability to effectively work independently and within a team
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements: English oral, reading, and writing required. French oral, reading, and writing (as required by the Elected Official).
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated (as required by the Elected Official).
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Councillor's Assistant
City Of Ottawa
OttawaAdministrative Jobs Full-time
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Full-time Administrative Assistant to the Dean Full-time Job
Administrative Jobs OttawaJob Details
Scheduled Weekly Hours:
36.25
Anticipated Start Date:
October 28, 2024
Posting Information
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.
Posting Closing Date:
September 27, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
As a member of the team, the Administrative Assistant is responsible for providing a wide variety of confidential administrative support services for the Dean’s Office, supporting the academic and operational needs of the School of Business and Hospitality. This will require the incumbent to perform administrative liaison, analytical, and representational functions on behalf of, and in support of, the Dean and other administrators.
The incumbent will initiate, advise, anticipate, and monitor activity, and provide accurate information related to the functions of the Dean's Office including human resources and financial planning, student issues and related administrative processes. In addition, the incumbent will establish and maintain information tracking systems plus manual and electronic schedules and filing systems, and manage the coordination and logistical support for meetings, travel, staff professional development and conferences.
As the initial point of contact for the School of Business and Hospitality, the incumbent must have comprehensive knowledge of School programs, services, policies, and procedures. The incumbent must possess above-average conflict resolution and problem-solving skills. The incumbent is a member of the Dean's Management Committee, managing logistics, preparing agendas, taking notes and following up on action items from previous meetings and planning sessions. The incumbent maintains confidential human resources files for the School of Business and Hospitality and deals with confidential faculty and staff grievance issues, as well as student conduct issues.
Required Qualifications:
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Minimum of a two (2) year diploma or equivalent in Office Administration - Executive (or related);
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Minimum of five (5) years of relevant administrative assistant experience; three years of which should be at an executive level;
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Minimum of two (2) years of practical experience planning, organizing and implementing large events such as conferences and awards presentations;
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Demonstrated advanced level skills in the Microsoft Office Suite – Word, Excel PowerPoint, Access, outlook and Visio;
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A working knowledge of typical legacy information systems used in large educational organizations (Human Resources, Communications, Student Information/Records, Client Relationship Mangement, etc.
* This position is paid at Payband F
* Vacancy is for P02023
Full-time Administrative Assistant to the Dean
Algonquin College
OttawaAdministrative Jobs Full-time
31.05 - 35.99
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OPERATIONS ADMIN ASSISTANT Part-time Job
Administrative Jobs OttawaJob Details
At UPS, we also discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.
Job Details:
UPS is currently looking for Part-time Warehouse Clerk at our Ottawa location, starting at $17.30/hr.
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Job Classifications: Part-time Warehouse Clerk
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Job Type: PT Permanent/Hourly
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Job Location:2281 Stevenage Drive, Ottawa ON
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Category: Warehouse Operations.
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* On-site parking is available
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Workdays: Monday – Fridays (5 Days/ Week)
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Scheduled Shift: 5 PM Start - 3-5 Hours/Shift ending around 10PM*
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Flexibility is required as you may need to start earlier or stay later at times
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Must be able to work a minimum of 25 hours per week.
Warehouse Clerks are responsible for performing checks on packages (check labels, packaging, and invoices). You must have top-notch customer service skills for this role, and must be able to lift 70lbs unassisted
Required Skills:
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Attention to detail
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Typing skills: at least 40 words per minute
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Must be able to lift up to 70lbs unassisted *this is a warehouse position
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Customer service skills
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Tracking, tracing, and scanning
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Problem resolution
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The environment is fast paced with temperatures changing daily inside of the warehouse
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Must wear good work shoes with non-slip rubber soles
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Must be flexible with start and finish times as they may vary
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Must be able to pass a 5-year extended background check
The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
Benefits:
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Full training provided
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Weekly pay (every Friday)
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Extended health and dental benefits
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Group insurance and pension benefits
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Opportunities for advancement
UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interviews.
All candidates must successfully complete a 5-year criminal history and background check in order to qualify.
OPERATIONS ADMIN ASSISTANT
UPS
OttawaAdministrative Jobs Part-time
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Lead Coordinator, Academic Administration Full-time Job
Administrative Jobs OttawaJob Details
Closing Date:
September 09, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Position Purpose:
Reporting to the Supervisor of Academic Administration, the incumbent coordinates frontline service and business processes by directly supervising academic office staff and serving as their main point of contact. Finds solutions to special requests and capitalizes on opportunities to review, develop, and implement processes based on industry best practices. Displays a positive, professional attitude to foster harmony and team spirit.
In this role, your responsibilities will include:
- Supervision: Supervises work performed by officers, sets priorities, provides advice with a view to meeting individual goals, develops individual and group training plans, motivates staff, and provides guidance and feedback. Shares knowledge about management tools to bolster employee engagement within the section in order to maximize productivity and minimize staff turnover.
- Needs evaluation and recommendations: Anticipates, analyzes and interprets student needs, determines policies and procedures to put in place, diagnoses and formulates recommendations to solve student problems and ensures that these recommendations are implemented. Solves complex problems and follows up as required.
- Project management: Plans and manages assigned projects. To this end, determines project scope and phases, monitors progress when relevant, makes adjustments throughout the process and ensures effective communication between stakeholders. Manages and monitors delivery of projects assigned to own team.
- Recruitment activities: Promotes the University of Ottawa and its programs and services at trade shows and recruitment events. Helps assign necessary recruitment resources in partnership with the supervisor, academic services.
What you will bring:
- In-depth knowledge of high school, college, undergraduate and graduate academic programs, with at least five years’ experience in an academic setting
- Knowledge of administration usually acquired through postsecondary studies and several years’ experience in a similar role
- Experience in leading a team in a constantly changing environment
- Experience in providing customer service
- Experience in interpreting, communicating and implementing processes, policies, and procedures
- Experience in using Microsoft Office, Windows, the internet, student information systems, Talisma, and email
- Ability to deal with conflicting priorities and to meet strict deadlines in a fast-paced work environment
- Ability to concentrate in an open, dynamic environment in which several interruptions can occur at any time
- Ability to manage multiple files with attention to detail
- Ability and willingness to take decisions that could affect students, employees or department members
- Demonstrated ability to show tact, diplomacy, discretion and good judgment
- Knowledge of the University’s administrative structures and processes (an asset)
- Experience in gathering and analyzing data and in writing administrative and statistical reports
- Experience in implementing strategies and activity plans for students
- Excellent communication skills to understand the needs of students and employees
- Strong organizational skills
- Strong analytical skills, excellent judgment and close attention to detail
- Bilingualism – French and English (spoken and written)
Lead Coordinator, Academic Administration
University Of Ottawa
OttawaAdministrative Jobs Full-time
69,478 - 87,764
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Lead Coordinator, Academic Administration Full-time Job
Administrative Jobs OttawaJob Details
Closing Date:
septembre 02, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Coordinate front-line service processes and operational processes related to the planning and implementation of adaptive testing and services. Directly supervise test proctors, internal and external service providers (sign language interpreters, note takers, transcribers, etc.) and act as their primary point of contact. Find solutions to special requests, seize opportunities to review, develop and implement processes according to best practices. Communicate promptly, effectively and accurately and find solutions to the many problems presented in order to develop a rewarding academic experience. The incumbent will be required to work on shifts (days, evenings, weekends) and the schedule may be adjusted or modified to meet operational demands of the Centre.
In this role, your responsibilities will include:
- Provide front-line service to students: Act as a resource person for the community by providing information in person, in writing or by telephone on the various services offered, eligibility requirements, university life, student services, university regulations and other options for post-secondary studies, while ensuring the quality of the information provided, in both official languages.
- Assess needs and make recommendations: Anticipate, analyze and interpret student needs, determine policies and processes to be implemented, diagnose and make recommendations to address student issues, and ensure implementation of recommendations. Resolve complex problems and ensure the necessary follow-up.
- Human Resources: Responsible for the hiring process of administrative staff under direct supervision: sorting resumes, organizing and managing selection committees and making recommendations on candidate selection, to ensure that vacancies are filled on time to meet operational needs. Approve leave and conduct performance appraisals for employees under his/her supervision. Interpret collective agreements and apply University procedures and regulations.
- Supervision: Supervise work performed by employees and suppliers under his/her responsibility. Determine priorities, advise on the achievement of individual objectives, develop training plans (group and individual), motivate staff, provide coaching and feedback. Promote management tools to enhance employee engagement within the sector in order to maximize productivity and minimize turnover.
- Staff training: Develop and deliver the content required for the training of employees under his/her responsibility. Ensure that they have the training and tools they need to carry out their responsibilities effectively and efficiently.
- Course and exam management: For students with disabilities under his/her responsibility, coordinate course and exam schedules with identified service providers. Validate information and coordinate the human resources allocation process in line with student needs. Coordinate operational logistics and ensure that the necessary staffing levels are in place. Ensure that services rendered meet the needs identified by Learning Specialists.
- Electronic file management: Organize and maintain electronic files and records in accordance with internal processes and policies, and exercise ethical judgment when handling confidential information.
- Review work methods: Design and implement new or modify existing processes, procedures and work methods, and ensure team compliance in order to continuously improve activities to maximize productivity and efficiency. Review and fine-tune existing processes to increase team productivity and efficiency.
- Process planning: Anticipate, analyze and interpret needs, determine policies and procedures to be implemented. Develop an operations schedule and determine the resources needed to meet deadlines. Plan, develop and apply work methods and tools to improve performance and service quality.
- Reporting and data management: Conduct analysis and research, compile data, statistics and other information to produce reports to support discussions, decision-making and special projects.
- Project Management: Plan and manage assigned projects. To this end, specify project scope, define project milestones, track all relevant progress, make adjustments during the course of projects, and ensure effective communication among stakeholders. Manage and monitor the execution of projects assigned to his/her team.
- Representation and information transfer: Participate in various committees and meetings related to business processes or student services and transfer information to the team. Work closely with departments, services and associations to ensure quality and relevance of services. Act as a consultant to faculties and university services.
- Documentation: In collaboration with various stakeholders, prepare and revise relevant information reflected on the web and in various publications. Prepare documentation related to academic accommodations to contribute to an enriching university experience. Write and update internal manuals on procedures, processes and systems related to the incumbent's responsibilities.
What you will bring:
- Bachelor's degree in health sciences, psychology, education or related field (or equivalent experience).
- At least 2 years supervisory experience.
- Extensive knowledge of high school, college, undergraduate and graduate school programs and a minimum of 5 years experience in a school environment.
- Knowledge of administration normally acquired through post-secondary training and several years' experience in a similar role.
- Experience in providing customer service.
- Experience in interpreting, communicating and implementing procedures, policies and methods.
- Hands-on experience with computer applications such as Microsoft Office Suite, the University of Ottawa's Student Information System (SIS) and Talisma, as well as standard computer tools (Windows, Internet, e-mail).
- Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment.
- Ability to concentrate in an open, stimulating environment where multiple interruptions are a constant reality.
- Ability to manage multiple files with attention to detail.
- Ability to make decisions that may have an impact on students, employees or department members.
- Tact, diplomacy, discretion and good judgment.
- Bilingualism - French and English (oral and written).
- Experience in collecting and analyzing data and writing administrative and statistical reports.
- Experience in implementing strategies and activity plans for students.
- Excellent communication skills to understand the needs of students and employees.
- Excellent organizational skills
- Organizational and analytical skills, excellent judgment and attention to detail.
- Knowledge of the University's administrative structures and processes is an asset.
Lead Coordinator, Academic Administration
University Of Ottawa
OttawaAdministrative Jobs Full-time
69,478 - 87,764
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Lead Officer, Administrative Support Full-time Job
Administrative Jobs OttawaJob Details
Closing Date:
August 26, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:
35
Salary Grade:
SSUO Grade 09
Salary Range:
$69,478.00 - $87,764.00
About the Faculty of Medicine
Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.
Position Purpose:
Oversee the day-to-day operations related to the administration of financial, human, physical and material resources of the sector with the objective of ensuring sound management and providing advice to upper management to support long-term strategic planning. Lead a team of employees whose role is to provide administrative support within these areas in order to ensure a productive and positive environment, and to provide leadership and guidance for more complex issues. May represent senior management on central committees whose mandates are related to the incumbent’s area of responsibility.
Typical Accountabilities:
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Budget: Oversee the administration of internally and/or externally-funded budgets to ensure compliance with established policies. Analyze financial statements against budgets for various types of funds to identify and address any inconsistencies. Define budget priorities for the sector and provide expert advice to managers on the effective preparation of budgets, budget projections and shortfalls to maximize revenue and contain expenditure. Develop key financial performance indicators and monitor performance.
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Financial: Oversee the ongoing financial transactions for the sector, to ensure best practices and compliance with established policies. Develop and evaluate business practices and management tools for effective financial control. Act as approval agent for major financial transactions to ensure proper application of policies and to reconcile inconsistencies with budget forecast and actual expenditures.
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Human resources: Oversee the ongoing activities and processes related to human resources for all employee groups of the sector to ensure best practices and compliance with established collective agreements and policies. In close collaboration with subject matter experts in central Human Resources, provide sound advice to managers and influence making-decision process on HR related issues. Share management tools to strengthen employee engagement within the sector with the objective of maximizing productivity and minimizing turnover. Liaise with Labor Relations department, to lead efforts of conflict resolution for the sector. Act as 2nd level approver for leave requests to ensure compliance with current policies.
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Payroll: Oversee the ongoing activities and processes related to payroll for all employee groups within the sector to ensure salary accuracy and to reconcile inconsistencies with budget forecast and actual expenditures.
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Physical and material resources: Oversee the ongoing activities and processes related to physical and material resources management to ensure the best use of space and the availability of equipment required for smooth operations management. Authorize procurement requests for goods and services, obtain estimates and negotiate pricing for products and services, and coordinate with Procurement Services to ensure compliance with supplier contracts.
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Processes and procedures: Design and implement new or modify existing work methods, procedures and processes and monitor compliance by his/her team for the purpose of continuously improving operations to maximize productivity and effectiveness.
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Project management: Plan and manage assigned projects. To this end, develop project specifications, identify project steps and track all relevant progress, perform inspections upon project milestones and ensure effective communication among stakeholders, monitor expenses related to the project to ensure that they meet the limits of the budget, highlight and resolve any variance from budget. Manage and monitor the delivery of projects allocated to his/her team.
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Records management: Implement an effective filing and records management system to preserve confidentiality of the records and ensure that complete and accurate documentation is available for future reference or audit purposes. 9. Reporting: Prepare and analyze various moderately- to highly-complex reports on financial transactions, accounts, payroll, budget projections, and human resources-related data for the sector to provide advice and recommendations to managers and to support long term resources planning. 10. Supervision of others: Supervise work performed by administrative support roles to organize priorities and provide guidance in the attainment of individual objectives.
Knowledge, Experience and Skills
Essential Qualifications:
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Advanced knowledge of administration, accounting, financial and human resources principles normally acquired through postsecondary studies in a related discipline or an equivalent combination education and work experience
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Minimum 5 years of demonstrated experience in a similar role
Other Qualifications:
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Knowledge of computer systems and software including financial systems, spreadsheets, databases, Internet and e-mail
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Experience in supervision
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Experience participating in strategic planning
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Experience in planning, analyzing and controlling budgets
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Experience in analyzing reports
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Experience in interpreting, explaining and applying policies and regulations
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Experience working in a unionized environment and in interpreting collective agreements
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Ability to produce high quality work under pressure while meeting strict deadlines
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Strong interpersonal and communication skills
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Strong organizational skills
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Bilingualism – French and English (spoken and written)
#LI-Hybrid
Lead Officer, Administrative Support
University Of Ottawa
OttawaAdministrative Jobs Full-time
69,478 - 87,764
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Administrator Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 20/08/2024
JOB SUMMARY
Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.
You are responsible for all functions relating to the delivery of therapeutic recreation day programs, including the Acquired Brain Injury (ABI) Program, the Variety West Program, and/or the Supported Community Enhanced Learning (SCEL) Program. You are responsible for all aspects of the day-to-day delivery of the intake/assessment process, therapeutic recreation, social and recreational aspects of the program.
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in psychology, sociology, therapeutic recreation, social work, education or related field
Minimum of 3 years of related experience working with special populations in social service agency, rehabilitation, clinical, or therapeutic recreation environment
Experience in supervision of staff and volunteer management
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Applicable federal, provincial, municipal legislation, policy/procedures
- Needs/abilities of special need populations
- Ethics, professional conduct/standards
- Risk management principles and practices pertaining to special populations
- Crisis prevention/intervention management
- Human resource/labour relations principles, including knowledge of collective agreements
- Knowledge of safe practices in prevention of transmission of communicable diseases
- Program/event planning, design, development and evaluation
- Facility management
- Documentation standards and practices
- Alternate communication methods/adaptive devices
- Network of social service agencies and community partners
- Must possess the training, experience and knowledge to organize the work and its performance
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures
- Knowledge of Therapeutic Recreation tools: OHIO, Community Integration Scales, Factor R and AED
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Drivers License: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Administrator
City Of Sasakatoon
OttawaAdministrative Jobs Full-time
71,715.28 - 83,909.28
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Administrative Assistant Full-time Job
Administrative Jobs OttawaJob Details
You will be part of a multifaceted workplace and provide full clerical and administrative support to departmental staff. You will also be accountable for a wide range of office management and operational support services for the department.
Some of your responsibilities may include:
- prioritize and manage inboxes and calendars for senior management, schedule and control their schedules, draft meeting agendas, take minutes, and help to prepare background meeting information, including printing documents and/or assembling electronic documentation
- assist leaders you support by tracking deliverables and due dates, adding reminders or blocking off time in their calendar to complete tasks and providing updates during your regular touch bases
- coordinate travel arrangements and support managers with the process for expense claims
- participate in departmental projects and initiatives and suggest process improvements while maintaining and updating the department's filing and data systems
- support meetings by assisting meeting participants with MS Teams or other conference call technologies, plan with caterers to provide refreshments to the attendees and assist with onboarding new team members in the department
- You are encouraged to propose improvements to the efficiency and effectiveness of the office including writing procedures, and reformatting and converting documents, and ordering stationery supplies.
What you need to succeed
You are an engaged teammate, who actively participates in achieving team goals and you plan and prioritize work, anticipate and adapt to different clients’ needs, ask for clarification when required and react quickly to change. You maintain an attention to detail and to the quality of your work. You have intermediate digital literacy with the Microsoft suite, including Outlook, Excel, Word, PowerPoint and SharePoint Online and have a proven understanding of office procedures and related policies. You are also able to follow the processes and procedures surrounding protected and confidential documents and information. As well, you possess strong written and verbal communication skills, can write clear and grammatically accurate short documents, and can convey straightforward messages with tact. You are open-minded, adaptable, and take initiative to proactively overcome any work obstacles that may arise, such as prioritising competing demands and re-negotiating deadlines while ensuring quality.
Your education and experience
This position requires an administration certificate/diploma or high school diploma and a minimum of two full years of recent work experience providing administrative support services. An equivalent combination of education and experience may be considered.
What you need to know
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability or Secret
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Hybrid Work Model
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $56,170 to $66,083 (job grade 12)
- The Bank offers an incentive for successfully meeting expectations at 3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Administrative Assistant
The Bank Of Canada
OttawaAdministrative Jobs Full-time
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Client Service Agent Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 04/10/2024
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.
In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Services is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
- Customer Service practices and strategies to resolving customer related complaints
- Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
- General office equipment
- Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
- Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Client Service Agent
City Of Ottawa
OttawaAdministrative Jobs Full-time
32.50 - 38.03
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Program Administrative Clerk Full-time Job
Administrative Jobs OttawaJob Details
JOB SUMMARY
You are responsible for providing clerical and administrative support to the assigned program staff by performing word processing/typing, data entry, and filing activities; researching information pertaining to program documents; liaising with internal staff, external stakeholders, scheduling meetings; responding to inquiries and complaints; and assisting in the gathering, compiling and presentation of material to various stakeholders.
The position requires constant monitoring and applying best practices for waitlist management.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 3 years of experience
KNOWLEDGE
- The general organization and activities of the specific program/unit/branch/department
- Corporate, departmental and branch policies and procedures
- Office practices and procedures
- Corporate Records Management system
- Departmental/branch specific programs and initiatives
- Corporate computer and software applications such as Windows, Word, Excel, Access, SharePoint etc.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of health care, common medical diagnoses & medications
COMPETENCIES, SKILLS AND ABILITIES
- Effectively communicate information to staff/public, both verbally and in written form
- Maintains strong interpersonal relations with staff, residents and visitors
- Display good judgement and discretion
- Organize work efficiently and able to handle several assignments simultaneously
- Work under pressure
- Work independently and with a minimum of supervision
- Type 50 words a minute
- Complete work assignments within deadlines
- Tact and discretion
- Awareness of and sensitivity to program specific targets/population needs
- Initiative and reliability
- Excellent interpersonal skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Program Administrative Clerk
City Of Ottawa
OttawaAdministrative Jobs Full-time
56,634.76 - 66,266.20
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Casual Enrolment Services Representative Full-time Job
Administrative Jobs OttawaJob Details
Posting Closing Date:
July 23, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
*Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***
As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.
Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.
Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as information possible; a one-stop service to attract, enrol and retain students. The ESR is responsible for providing training support to all new full and part-time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.
Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act. Using the AC Way, the ESR’s are responsible for identifying process improvements and helping to streamline processes to maximize efficiency.
Duties and Responsibilities:
Enrolment Services
Performs Duties Associate with Admissions and Registration
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Provides information to inquiries regarding OSAP, financial aid, admissions, student accounts, registration and records, timetables, program progression, and graduation;
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Assists students with navigating online self-service tools (ACSIS, OCAS, CRM/Web forms);
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Provides program availability, eligibility and program-specific admissions and prerequisite requirements;
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Communicates tuition and ancillary fee structure, policies and payment deadlines; produces customized documents related to all of the above;
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Assists with College events such as convocation, orientation activities, student service fairs, etc.;
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This role is the first point of contact for most escalated inquiries including but not limited to students, parents, staff, stakeholders, and community members and must respond to these escalations, solve the issue, or redirect accordingly;
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Completes registrations, withdrawals, and document processing for specialty registrations including but not limited to sponsored students, Military students, part-time and bridging course students, contract students;
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Receives and processes all part-time course registrations, tuition payments; actions course and section transfers;
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Supports the Domestic and International Admissions teams by communicating and monitoring program waitlists and triaging all communications sent to admissions@ email account;
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Responsible for processing changes to student’s status in Canada on profiles as it relates to full-time applications. Clarifies information for international applicants. Requires knowledge of Canadian status documents;
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Using in-depth sub ledger analysis, requests and actions course and program refunds;
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Assists with failed online registrations and payments caused by system integration failures.
Performs Duties related to Financial Aid and Student Awards
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Confirms receipt of OSAP funding through Ministry of Colleges and Universities (MCU) portal;
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Assists with OSAP and other financial aid applications and documents; screens and amends documents as required; supports/assists student navigation of Ministry portal (Onekey);
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Reviews OSAP information, documentation and applications; verifies data accuracy and completeness. Advises student on any necessary changes required;
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Informs students of all available financial assistance programs;
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Processes and confirms enrolments related to continuation of interest free status forms;
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Processes Part-Time OSAP course registrations;
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Resolves problems related to financial aid program; triages and refers to Financial Aid Officer when required;
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Performs necessary data entry on the Student Information System (SIS) and MCU systems, for example updating application information; advises and provides information related to income data in the application document;
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Resets OAN passwords.
Other Financial/ Fees Related Duties
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Analyses student sub ledger and determines account balances, outstanding tuition fees and encumbrances;
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Processes fee deferrals;
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Applies bursaries and awards to the student sub ledger;
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Balances and reconciles individual daily transactions; prepares daily deposit.
Other Administrative Duties Related to Enrolment
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Creates, maintains and updates student records and student profiles;
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Maintains knowledge of and explains information to students and stakeholders regarding College policies, practices and procedures;
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Answers student inquiries related to admissions requirements, transfer of credits, pathways, bridging and contact course registrations;
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Enters grades into student information system;
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Resets systems passwords;
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Drafts letters for students and other third-party requestors;
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Assists students with various applications or form completion;
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Processes documents and uploads to Laserfiche;
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Identifies and communicates opportunities for process improvement.
Production of Official Transcripts/ and Letters of Support for Student Records for Students and Third Parties
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Logs, verifies and processes transcript requests to be transmitted to third parties;
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Investigates, researches and provides student record information (transcripts, other relevant records, program of study, date of graduation, etc.) to third parties.
Tuition and Non-student Fee Payments
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Processes all payments received in Registrar’s Office, including but not limited to Ontario Student Assistance Program (loan/grant) payments, wire transfers (bill payments), credit card payments, fly wire (international payment portal), cheques, money orders, certified cheques and sponsorship payments;
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Review tuition deposit exception requests through email and over phone and approves or deny in compliance with policy;
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Works closely with Finance to problem solve issues related to payment error, refunds and financial encumbrances.
New Employee Training
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Demonstrates correct methodologies, processes and procedures for new full-time and part-time staff including but not limited to training on payment processing;
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Supports onboarding of new colleagues, reinforcing Training Specialist training and answers questions on process and policy.
Other related duties as assigned.
Required Qualifications:
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Minimum of two (2) year (preferably in the Diploma in Office Administration, Business Administration, Public Administration or equivalent);
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Minimum of three (3) years' experience in a high demand customer service setting; student service setting preferred.
Anticipated Schedule:
Up to 24 hours per week Monday to Friday as required
*This position is paid at Payband F - Comparator
* Vacancies are for P17852, P20178, P20179, and P20180
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
Casual Enrolment Services Representative
Algonquin College
OttawaAdministrative Jobs Full-time
30.05 - 34.85
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