All jobs within 50 km around Brantford in Administrative Jobs

Overview

Overview

Overview

Overview

Our employee-partners enjoy:

• Competitive Pay
• Weekly Pay Cheques
• RRSP and DPSP Contribution
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays

• Career Advancement Opportunities

What is the opportunity?

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency.

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

• Assist Officers in all administrative functions

• Ensure all account information on internal systems is up-to-date, complete, and accurate

• Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients

• Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer

• Understand and follow all RBC processes and policies as required

• Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must-have

• Minimum of one year of experience in the financial services industry

• Post-secondary education

• Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment

• Intermediate to advanced Microsoft Excel and Word skills

• Exceptional written and verbal communication skills

• Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner

• Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities

• Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others

Nice-to-have

• CSI and/or STEP Canada estate and trust related courses

• Successful completion of the Canadian Securities Course (CSC)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

100 KING ST W:HAMILTON

HAMILTON

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-04-25

2024-05-11

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Account Manager – SWO Enterprise  

This position is responsible for retaining and growing Roger’s revenue within an assigned Enterprise Strategic Account territory.  By effectively partnering with clients, Account Manager will provide effective business solutions to customers through innovative and strategic planning, superior customer service, executive engagement, and prospecting.

What you will be doing:

• Responsible for the new business development with professional “Hunter” mindset within an assigned base of prospects, low share, & incumbent accounts and/or territories/industries within the Rogers For Business Strategic team.

• Primary client relationship manager; marshals Rogers resources across sales efforts.

• Capable of having business development conversations about client needs; leverages specialists for more complex sales opportunities.

• Selling & servicing an integrated suite of Rogers For Business solutions (Wireless, Network Access, Managed Services, Data Centre , Cloud, Disaster Recovery solutions, Voice Collaboration & Hosted PBX Business Productivity solutions, and Managed Services).

• Use innovative selling techniques and product knowledge, to grow business primarily within existing base of accounts using the full suite of Rogers products and services.

• Analyse and pursue opportunities for prospecting additional business within assigned construction and mixed vertical territory.

• Represent the company with a positive attitude and strong work ethic that will maintain a maximum retention rate and manage growth.

• Develop account and relationship management strategies, to gain insider status and to protect the account from any competitive activity.

• Act as the single point of contact for accounts on the full suite of products and services provided by Rogers Communications Inc.

• Share your ideas by actively participating at regular sales meetings and fulfil required administrative duties to support your role.

• Own and troubleshoot customer problems and provide solutions by working with key internal contacts to maintain integrity of business.

• Responsible for pro-actively maintaining a high level of Sales hygiene, forecasting, and account planning.

• Actively participate in regular sales meetings and fulfil administrative duties as required.

What you will bring:

• University degree or equivalent expertise.

• 5 to 10 years sales experience in Enterprise/Strategic sales (companies with 1500+ Employees).

• Experience working in complex sales environment selling to CIO, IT leaders with appreciation for long sales cycles & need to manage multiple customer stakeholders.

• Must be trustworthy, have Strong Business Acumen, likeable & customer focused on help customers solve problems & achieving their desired goals & outcomes.

• Ability to work in a “virtual” team environment with ability to work cross functionally with key internal stakeholders & executives.

• Must be proficient in selling telecom services (wireless, IOT, wireline, Data Centre + Cloud, Managed & Professional Services, Cloud based Phone systems).

• Experience in Office 365, Teams, PowerPoint, Excel, Word & Salesforce CRM.

• Seasoned Communicator both verbally & written.

• Technology Driven (understand market trends).

• Proven interpersonal skills.

• Proven aptitude for implementing sales strategies.

• Be self-motivated, results orientated & accountable for the development of new business.

• Positive Team Member and Contributor.

• Proven funnel management experience.

• Experienced presenting to Executives (Internal/External).

• Experience in data solutions selling and strategy.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. 

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: Up to 50%
Posting Category/Function: Sales & Account Management
Requisition ID: 318511

Responsible for overseeing a team of Administrative Coordinators, and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Oversees a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Mentor and train office staff in procedures and in use of current software
• Arranges coverage for vacations and other absences to ensure deadlines for are met
• Works on administrative projects as required 
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry
• 1-3 years of leadership/supervisory experience
  • Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving envrionment
  • Strong communication skills, most verbal; some written
  • Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.