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This position provides customer service to internal and external customers. He/She enters data for order processing, document scanning, shipment routing, etc. This position problem-solves and maintains ongoing professional relationships with customers.

Responsibilities:

• Processes workforce management software exceptions.
• Completes and provides various reports and provides analysis as needed.
• Administers discretionary, vacation, and compensation day requests.
• Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.
• Ability to lift up to 70lbs without assistance.

Schedule:

• Monday to Friday (from 17:00 to 22:00, with flexibility in start and end time)
• Part-time (25 hours per week, with flexibility for more hours)

Qualifications:

• High school diploma, GED, or International equivalent
• Strong written and verbal communication skills
• Multi-tasking abilities
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to work flexible hours and overtime on occasion

UPS Capital (UPSC) is the financial services branch of the company, established to meet the financial needs of businesses while accelerating money and goods through their supply chains. By combining financial services with all other UPS capabilities, UPS Capital creates a key link in the UPS global commerce synchronization strategy.

The UPS Capital Business Development Representative researches opportunities through lead database and data mining of UPS and other accounts to identify leads. He/She expands advanced BD opportunities by identifying customer needs, developing financial solutions for customers, obtaining customer commitment, and successfully implementing financial solutions. This position monitors and maintains account relationships to ensure seamless integration of new business and continued customer satisfaction. 

Hybrid Field Sales Role (1x per week in office required - Burlington, ON)

Shift: Mon to Fri 8:30am to 5pm

Responsibilities and Duties

• The UPS Capital Business Development Representative interacts with various sales resources (e.g., UPS, Supply Chain Solutions (SCS), external contact, etc.) to uncover new sales prospects and further connect with prospects to initiate supply chain risk conversation to position appropriate insurance solution.

• He/She conducts prospecting meetings to qualify potential customers (e.g., identifies key decision-makers, assesses current supplier situation, analyzes financial status, etc.)

• This position conducts sales calls (e.g., face to face and phone) to C-level contacts to obtain customer commitment to use UPSC services.

• Conducts sales presentations to communicate the benefits of doing business with UPSC

• Develops customer implementation timeline and action steps to ensure smooth implementation of UPSC products into the customer supply chain, including risk mitigation strategies with the customer and/or working with internal operational and security personnel

• Assesses customer’s needs, customer care requirements, and overall position in the buying cycle to determine sales opportunities

Knowledge and Skills

• Applies Service, Product, and Customer Technology Knowledge: Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages

• Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

• Conducts Competitive Analysis: Demonstrates a basic understanding of competitor’s tactics, product/service offerings, and strategies; translates competitor performance and actions into implications for UPS

• Conducts Customer Analysis: Demonstrates some advanced knowledge of how to conduct customer analysis using common sources of information to identify customer facts and trends; collects standard research data about current and prospective customers with some guidance; identifies and develops lists of prospective customers; assists with identifying instances where customer needs or expectations are not being met; drafts promotions of products, services, and features based upon research with oversight from others

• Creates Account Strategies: Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trends

• Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information

• Solves Customer Problems: Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions

BASIC QUALIFICATIONS:

• Must be authorized to work in Canada

• Some travel required within Canada and the U.S.

• Experience in the insurance or logistics industry is preferred

• Bachelor’s degree in business, Marketing, Risk or Finance preferred

• 3-7 years previous sales experience

• Candidates must either have or are expected to obtain their level 1 RIBO (Ontario Insurance) license within 90 days from their start date (both Internal/ External Candidates)

• Existing RIBO or OTL or LLQP license would be an asset

• Computer Skills, Microsoft Excel

• French, Mandarin, Hindi & Urdu is an asset but not mandatory

OTHER CRITERIA

Employer will not sponsor visas for position.

Contribute to the overall success of the regional Client Administrative Services team by ensuring that individual objectives, initiatives and plans are executed and achieved in line with business strategies and team objectives. Ensure that all activities are carried out in compliance with governance regulations, internal policies and procedures.

Your contribution

• Under the supervision of the Regional Administration Director, provide administrative and operational support, in person and virtually, to help Financial Advisors and Portfolio Managers deliver excellent service to all MD clients.
• Promote a customer-centric culture, to deepen customer relationships and leverage relationships with the Bank and its systems and knowledge.
• Prepare and process client documents. Enter transactions requested by advisors and portfolio managers. 
• Collaborate with a team of advisors, as well as the rest of the regional administrative team. 
• Maintain customer contact database and ensure all notes and information are recorded correctly. 
• Assist in scheduling appointments and preparing documents for client meetings. Respond to urgent requests from advisors during client meetings, prepare messages to clients and ensure that all inquiries from current and potential clients regarding MD products and services are answered quickly and efficiently. 
• Manage a tracking system for requests and issues to ensure everything is resolved promptly according to MD service standards. 
• Provide support and participate in researching and resolving customer issues. Contribute to special projects, when required. 
• Ensure the efficient execution of monthly compliance tasks, such as compliance logs and follow-up of non-compliant documents. 
• Liaise with accountants and third parties to provide tax slips and statements when required. 
• Perform general administrative tasks and provide relief at reception when necessary. 
• Understand Scotiabank's risk culture and risk appetite and reflect this in day-to-day operations and decisions.
• Actively, effectively and efficiently work in his/her field, in accordance with Scotiabank's values, Code of Ethics and Sales Guiding Principles, while ensuring the adequacy, compliance and effectiveness of day-to-day business controls to ensure the company meets its operational, compliance, anti-money laundering and counter-terrorist financing and ethics risk obligations.
• Promoting a productive and inclusive work environment

MD's expectations

• You are committed to delivering an exceptional customer experience. You use your ability to quickly understand the customer's perspective to provide relevant and accurate responses to a wide variety of requests. 
• You handle requests promptly because what's important to your customers is important to you. You get the job done quickly and well. 
• You are able to work independently, but also collaborate within a team. 
• You are open-minded and thrive in a diverse environment where priorities are constantly changing and sometimes conflict.  
• You are familiar with the principles of organizational effectiveness. You pay close attention to details and follow up as necessary by adopting a results-oriented vision . 

Training and experience

• College diploma in business administration, commerce or equivalent.
• Knowledge of the financial services industry and the rules governing estates, trusts, RESPs, RDSPs, TFSAs, RRSPs/RRIFs, TFSAs and non-registered investments and applicable related tax issues. 
• Proficiency in Microsoft Office software. 
• Functional knowledge of MRCC 2. 

Why MD?

• We strongly encourage work-life balance and give you the flexibility and tools to achieve it.
• We believe that a diverse and inclusive work environment promotes employee happiness and productivity.
• We know how important benefits programs are in supporting the mental and physical health of employees and their families.
• We know that financial security is important to you and we want to contribute to this by offering you competitive salaries, performance bonuses, a defined contribution pension plan and a stock purchase program for our employees.
• We know it’s important to take a break, so we offer a generous paid vacation program that increases as you progress through your career at MD. Our collaborative work environment allows you to take a vacation with peace of mind, without having to worry about your clients.
• Through our partnership with Scotiabank, we can offer you great banking solutions to keep more money in your pocket. You'll have access to a wide range of banking services, credit cards, mortgage solutions, auto and home insurance and discounts.
• We love discounts. Through the WorkPerks program, MD staff have access to thousands of discounts across Canada.

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.  

IS THIS ROLE RIGHT FOR YOU 

In the role you will: 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation 
• Consistently demonstrate high levels of client service by: 
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs 
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner 
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue 
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts   
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience 

DO YOU HAVE THE SKILLS 

We would love to work with you if you have: 

• Experience in the securities industry 
• Already duly registered as an Investment Representative (IR) with CIRO 
• Excellent verbal and written communication 
• Strong organizational skills  
• Ability to take initiative, work independently and meet deadlines 
• Meticulous attention to detail and excellent time management skills 
• Exceptional client service skills 

WHAT’S IN IT FOR YOU 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here. 
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills 

#LI-ONSITE #LI-VK1

As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to Financial Consultants and Portfolio Managers.

Is this role right for you? In this role you will:

• Process documentation requests and input transaction requests as directed by Financial Consultants
• Partner with Financial Consultants and Portfolio Managers in booking client meetings
• Respond effectively to all inquiries from current and prospective clients concerning MD products and services
• Respond to last minute requests from Financial Consultants during client meetings
• Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring that established MD service standards are being met in a timely manner
• Provide support and participate in the research and resolution of client issues
• Complete file preparation for Financial Consultants and Portfolio Managers in advance of client meetings
• Prepare and process new account documentation as required 
• Update the database for all client contact, ensuring that all client information & notes are recorded correctly
• Maintain monthly compliance related tasks as required
• Liaise with accountants and third parties as required
• Prepare business correspondence to clients and third parties
• Participate in projects as required
• Provide reception coverage and general office duties

The Must Haves:

• Community college diploma in Business Administration or equivalent
• 2 years’ experience in an administrative or clerical position, preferably within the financial services industry
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint, and MS Outlook
• Working knowledge of CRM2 
• Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets

 
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• A dedication to client service
• Strong organizational skills
• Strong attention to detail and follow-through skills
• Excellent verbal and written communication skills
• Initiative and are resourceful
• An ability to work independently or effectively within a team
• An ability to manage multiple priorities in a fast- paced environment
• An ability to effectively manage change
• A focus on achieving results  

Location(s):  Canada : Alberta : Edmonton || Canada : Alberta : Calgary || Canada : British Columbia : North Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg

Molson Coors is currently seeking a Administrative Clerk to join our team, based in our Toronto Brewery.  Reporting to the Senior Administrative Assistant, the Administrative Clerk will support and ensure administrative tasks and information flow are completed accurately and in an effective and efficient manner for our Packaging, Maintenance, Warehouse, Brewing and Engineering Departments.

MAIN DUTIES & RESPONSIBILITIES:

• Responsible for various administrative tasks for departments
• Responsible for documenting and ensuring departmental invoicing and purchase orders are maintained
• Ensure Maintenance and Warehouse Overtime Equalization reports are completed in accordance to Department Guidelines
• Canvass maintenance employees for overtime to complete scheduling commitments while ensuring overtime guidelines are adhered to
• Maintain vacation schedules, lieu day requests, and LOA’s for Local 325 and Local 772
• Administer daily timesheet adjusting entries for department’s hourly employees in accordance to the Collective Agreement rules
• Prepare weekend overtime schedules for departments
• Provide payroll reports and audits when requested by Finance/Human Resources
• Collect and distribute departments’ mail on a weekly basis
• Maintain department supplies including paper stock, forms and general office supplies
• Works closely with Leadership team and Union membership to achieve daily/weekly objectives
• Participate in various projects, initiatives or other duties as assigned
• Support team during vacation coverage

Experience:

• Community College Diploma or Equivalent
• knowledge of payroll and scheduling applications
• 3-5 years of administrative experience
• advanced knowledge of software applications including SAP, Microsoft Office and Excel
•  Dayforce experience would be considered an asset

Competencies & Knowledge:

• Achievement/Results Oriented
• Commitment to Continuous Learning
• Consumer / Customer Responsiveness
• Impact and Influence à Planning and Monitoring
• Problem Solving
• Good Interpersonal Skills
• Strategic Business Sense
• Prioritization

Work Perks that You Need to Know About: 

• We care about our People and Planetand have challenged ourselves with stretch goals aroundourkey priorities 
• Wecare about our communities, andplay our part to make a difference – from charitable donations to hitting the streets together to build parks,giving back to the community is part of our culture and who we are 
• Ability to grow and develop your career centered around our First Choice Learning opportunities 
• Free beer and beverages! 
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences 

Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when processing import and export documents to facilitate the movement of cross-border packages. Communicate with consignees, shippers and brokers to clear shipments, close entries, resolve paperwork issues and customs holds.

Essential Functions

• Complies with the Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements and shipment clearance.
• Researches issues on CBSA bonded shipments that are on hold at Gateway (can include communication with consignee, shipper and/or broker).
• Researches CBSA tracers and responds with clearance information.
• Reviews and verifies shipment information for the United States Customs and Border Protection (USCBP).
• Manages inbound and outbound calls to resolve paperwork issues (including duties and taxes), clear shipments and close entries.
• Performs routine data entry and directs commercial invoices through Genesis System to brokers as part of the clearance process.
• Performs other duties as assigned.

Minimum Education

• High school diploma. Post secondary education in International Studies or recipient of Certified Customs Specialist designation preferred

Minimum Experience

• No experience required, administrative experience in cross-border transportation and/or customs preferred

Knowledge Skills and Abilities

• Proficiency in Microsoft Word & Excel and Internet Explorer
• Good understanding of technical and administrative terms relating to US and Canadian government import and export regulations
• Excellent organizational skills and strong attention to detail
• Good customer service skills Job Conditions

Additional Details:Schedule: Monday - Friday 8:30AM - 1:30PM; 6 months Fixed Term Contract

• Location: 45 Di Poce Way, WOODBRIDGE, ON L4H 4J4, Canada

Reporting to the Supervisor, Business and Customer Service, The Part-Time Facilities Booking Clerk is responsible for timely, courteous and effective handling of all front-end customer inquiries, requests and transactions in the Facility Booking Office by providing information in response to facility rental inquiries and prepare, process and issue one-off booking requests and last minute over-the-counter bookings. The position also provides administrative, clerical duties within the Facility Booking Office including checking and responding to telephone calls, voice mail, email and redirecting client inquiries.

Responsibilities:

• Include providing customer service including, receiving, documenting, and accurately responding to requests, inquiries and complaints from the public and internal clients, delivering front-line service in person, by telephone, fax, voicemail, email, and processing applications
• Receiving and processing payments, ensuring various cash control and reconciliation functions are accurate
• Receiving, processing and verifying permit applications and client contracts for clients
• Liaising with staff, RCS Operations staff and community groups regarding user group conduct or facility issues
• Assisting Facility Booking Clerk (Clerk F) with overflow permit processing and issuance of completed contracts
• Performing other duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one year of relevant customer service experience; or have the equivalent combination of education and relevant experience
• A diploma in Office/Business Administration or Recreation and Leisure Studies is a strong asset
• Established PC skills and experience in using relevant software (i.e. MS Office Suite, Class, Intelli)
• Strong organizational and negotiation skills; ability to work independently, quickly and competently in a multi-task environment with frequent interruptions and ability to work under pressure to meet deadlines
• Excellent customer service and interpersonal skills, and ability to communicate courteously and effectively, both orally and in writing
• Ability to exercise discretion and tact and maintain a high degree of confidentiality
• Ability to work shifts, including days, evenings and weekends

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Closing Date: January 19, 2025

Reporting to the Manager, Ashbridges Bay TP Projects, the Support Assistant B will perform in a fast-paced collaborative environment providing administrative support to various teams in two units.

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash. Prepares and   processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains an electronic record/retrieval system.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Coordinates onboarding for new staff, and ongoing issues management for staff including IT coordination.
• Prepares and tracks expense reports, training requirements, conference/seminar attendance and submissions, maintains and tracks equipment and H&S supplies inventories.
• Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Prepares agendas. Takes/transcribes minutes.

Key Qualifications:

1. Considerable administrative experience in a team-oriented customer service environment.
2. Considerable experience in administrative processing and reviewing documents to
3. Ensure accuracy and conformity with legislation, regulations, policy and procedures and correcting incorrect items.
4. Considerable experience in Microsoft Office Suite, specifically using Word and Excel.
5. Experience using computer based records management systems, and online data management or request systems.
6. Experience drafting, preparing and formatting agendas, minutes, letters, reports, memos, and other business documents.

You must also have:

• Ability to set priorities, meet deadlines, be resourceful, adaptable and able to work independently with minimal supervision in a fast paced environment.
• Ability to work effectively with staff and deal with the public tactfully and courteously. Aptitude with figures, attention to detail and ability to do arithmetic calculations accurately.
• Excellent interpersonal skills with ability to communicate effectively, both orally and in writing and able to compose detailed correspondence and to proof read materials.
• Ability to exercise independent judgement and discretion in dealing with confidential matters and correspondence.
• Familiarity in archiving and retrieving files manually and/or electronically in an organized manner. Working knowledge of workplace relevant legislation including Human Rights and Occupational Health and Safety Act.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

 
A Qualified List of candidates will be established for the Support Assistant B position in the Engineering & Construction Division and will be in effect for 2 months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

Notes:
Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.

Package Operations Clerks are part-time positions and are responsible for updating package information, validating international address information using UPS systems, scanning premium service packages, assisting brokerage operations and updating the package inventory systems.

Operations Clerks may utilize heavy machinery to complete tasks. These positions will perform other tasks as assigned - including, but not limited to, working with the belts, the customer counter and with Canada Customs officers.

Location: 5960 Ferguson Road, Richmond BC

Shift: Monday to Friday; 6:00AM - 12:00PM

Note: UPS is a Federally Regulated Workplace

Hourly Wage: $17.40

Responsibilities:

Takes ownership of international shipping address corrections and data entry.

Assists in validating customs and brokerage documentation and calculations.

Operates all office equipment, software, and devices and trains others.

Maintains a clean, organized, and safe working environment.

Qualifications:

• Strong customer service skills
• Strong computer skills, including Microsoft Office Applications
• Strong verbal and written communication skills
• Must be comfortable working in a warehouse and belt-operations environment
• Ability to lift, up to 70-lbs unassisted, on an occasional basis

EDUCATION/WORK EXPERIENCE

• Able to work Monday to Friday
• Have good communication skills both verbal and written
• Able to work in a targeted environment.
• Work well in a team
• Working knowledge of word and excel.
• Some experience in a similar work environment would be an advantage

_

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

*Shift hours will vary according to operational requirements.