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Wolseley Canada is looking to hire and train an e-commerce inside sales representative to join our Laval team.

TEMP - 6 Month Contract (Extensions possible)

This dynamic business development position is responsible for growing UPS Small Package business within the small customer segment. We offer flexible work location arrangements, a competitive salary plus commission pay structure to recognize and reward strong growth performance.

Primary responsibilities include prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business.  This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As a trusted advisor, our Business Development Representatives assist customers in navigating the ever-changing world of logistics. The selected applicant researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format.

As available positions become available, the intended career path for an Inside Sales Representative would be to transition into an Account Executive role.

Responsibilities:

• Prospecting for new clients to expand market share in the small customer segment.

• Respond to and resolve customer inquiries timely and effectively.

• Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.

• Creates and positions compelling value proposals to potential and existing customers.

• Participate in weekly team meetings and training sessions.

Qualifications:

• English reading, writing and speaking are required

• Prior business development experience, specifically in the B2B segment

• Confident with strong communication and presentation skills

• Experience using Salesforce and MS Office, preferred.

Details:

• Monday to Friday : 8:30 am – 5:00pm

• Salary: $19.40/hourly + commission upon performance

• Work Location: 4156, Mainway, Burlington

Other:

• Comprehensive training is provided.

• Team support environment with assigned coach and mentor

• A strong culture of promotion from within will support future personal and professional development.

Overview

Overview

The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone, fax or email.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do

• To inform customers and promote our products according to their needs by providing them with the necessary technical information on plumbing products
• Respond to customers, take telephone orders and enter orders into the computer system;
• Prepare bids and calls for tender;
• Align with the pricing structure and/or promotions in effect and work in collaboration with the external sales team;
• Build and maintain good business relationships with customers;
• Achieve the targets and objectives determined by Management;
• Maintain and expand your customer network;
• Work in concert with other branch members and external representatives to maintain a high level of customer satisfaction;
• Other related tasks as required;
   

What you will bring

• 2 to 5 years of relevant experience in a related field;
• Comfortable with computer software including the Office suite (Outlook, Excel, etc.);
• DEP in plumbing/heating or DEC in building mechanics (an asset);
• Good knowledge of plumbing products;
• Demonstrate initiative, autonomy, dynamism and interpersonal skills;
• Ability to negotiate with customers and deal with bid closing deadlines;
• Strong customer service skills;
• Bilingualism (an asset) to communicate with internal partners across Canada

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is looking to hire and train an Inside Sales Representative to join our Joliette team.