All jobs within 50 km around Burnaby in Administrative Jobs

Smythe is looking for an Administrative Assistant who can provide support on a range of activities for our Vancouver Accounting practice groups.

Responsibilities

• Provide support Partners and Managers with various administrative needs such as calendar management, arranging and coordinate meetings, travel, and other arrangements 

• Support Partners to ensure tasks and deadlines are met 

• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software. 

• Answer and manage incoming calls from clients or potential clients 

• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed. 

• Liaise with internal staff at all levels to resolve administrative inquiries 

• Draft minutes of meetings for review 

• Prepare client materials and documents 

• Maintain electronic filing system 

• Prepare written responses to routine inquiries (CRA follow-up correspondence, forward mail to clients, etc.) 

• Assist in the preparation and submission of time and expense reports for the partner(s) supported. 

• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents 

• Update and ensure the accuracy of the organization's databases 

• General clerical duties include scanning, photocopying, faxing, mailing, filing and retrieving documents, referencing materials, maintaining spreadsheets, and ad-hoc tasks as required 

What we are looking for 

• 1+ years of experience in an office environment would be an asset as would experience in a professional services firm 

• Advanced skills with Office365 and Adobe products. In particular, Outlook, Excel, PowerPoint, and Acrobat 

• Proficiency to quickly learn software and adopt new technology 

• Good judgment and analytical skills with a strong focus on attention to detail 

• Proven ability to deal with sensitive materials with a high degree of tact and discretion 

• Excellent client service and interpersonal skills 

• Excellent command of verbal and written English, with proven ability to communicate clearly and professionally 

• Strong project management skills with a proven track record with time management, meeting deadlines, organization, and ownership of assigned tasks 

• Excellent judgment and strong problem-solving skills 

You will need to 

• Occasional extra hours and attendance at events outside the regular workweek 

• Must be able to lift up to 25lbs 

The opportunity

Professional Administration. Individual & Integrated Team Support.

To provide professional administrative support to the BC Banking Region while maintaining a high level of confidentiality and professionalism. This position plays an integral role in ensuring efficiency and effectiveness in key support and administrative processes for the regions ensuring a positive and supportive team environment while providing excellent service to team members and clients. This includes general administrative support for the regional leadership teams, including expense, invoice and travel management, support for team activities, on premise admin support, assistance with budget tracking, meeting and communication support, and other coordination duties as required.

Specific accountabilities

• Receive incoming invoices, validate to budget detail and prepare payment coding instruction details for Accounts Payable, ensuring the proper signatory authorizations are obtained.

• Setting up contracts and blanket purchase orders for contract services.

• General budget tracking, as required.

• Support leaders with timely and accurate expense management (personal expenses and corporate expenses).

• Coordinate facility services, including seating/office plans, repair or maintenance, key/lock management, procurement of new furnishings

• Booking of rooms and organizing meetings for department level as required

• Other administrative duties, as assigned inclusive of: minute-taking, filing, invoicing, ordering office supplies at the discretion of business leaders

• Coordinates all travel/meeting arrangements and booking for the leadership team

• Manage incoming and outgoing correspondence per leader direction, as required.

• Manage travel requirements as assigned including airfare, and accommodations in line with CWB group travel policy. Support expense claim management process, as required.

• Receive incoming/forwarded phone calls in a professional manner, taking and distributing messages.

• Ordering and maintaining stationary supplies and supply room

• Capture and input information, both for presentation and storage, into the appropriate software

• Coordinating tasks within the department as assigned (e.g., ordering lunches, consolidating data, etc.)

• Other administrative duties, as assigned inclusive of: meeting arrangements, minute-taking, filing, invoicing, meeting bookings, ordering office and kitchen supplies, mail runs and distribution of the daily mail

• Maintain strict confidentiality of employee information and leader interactions.

• Prepare and regularly review annual goals and career development plan with manager/supervisor

• Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions

Knowledge, Skills and Abilities

Education

Some post-secondary education and/or learning courses preferred

Professional Experience

Minimum 3-year administrative experience

Personal Competencies

• Portray a team player and a “can do” and proactive attitude at all times

• Excellent administrative and organizational skills with the ability to prioritize job responsibilities and manage high volumes of information effectively, particularly as this role supports multiple leaders at once

• Proficiency with Microsoft Office suite of products, including but not limited to Outlook, Word, Excel

• Able to deal with people sensitively, tactfully, diplomatically and professionally at all times

• Demonstrated ability to build and maintain relationships with management, staff, and clients to enhance professionalism and productivity

• Ability to execute role tasks with a high degree of confidentiality and professional discretion.

• Strong and highly flexible, solid interpersonal and communication skills, both written and verbal, that allow one to work effectively in a diverse environment

• Good analytical skills with strong attention to detail

• Clearly conveys information using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive first impression with confidence and respect

• Ability to work effectively with minimal supervision

• Follows policies and procedures when completing tasks

• Takes personal responsibility

Why work with us?  

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-NB1   

IND-BC

End Date: October 7, 2024 (11 days left to apply)

Job Summary:

Working collaboratively within their team and system-wide, the incumbent sorts and packs deliveries, assists the Driver in loading and unloading the delivery truck and helps the Shipping Clerk II with specified supervisory tasks. As required, the incumbent prepares print orders, and advises on production and formatting (set up and image enhancement).  The incumbent maintains stationery stock and general supplies, and receives and delivers requests for same.  Assignments are received from a superior or directly from other branches or divisions.    The incumbent represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.

Job Requirements:

Education/Qualifications:

• Completion of the twelfth school grade including or supplemented by training in duplicating and reproduction equipment operation, plus some experience in the operation of equipment and printing production formats, and shipping and receiving work, OR equivalent combination of training and experience.

Knowledge, Skills & Abilities:

• Considerable knowledge of shipping-receiving methods and procedures, regulations, laws, and dispatch times
• Considerable knowledge of the operation, adjustment, set up and maintenance of fully automated duplicating equipment.
• Working knowledge of the papers and supplies used in various types of duplicating and reproduction processes.
• Working knowledge of routine filing, sorting, name and number checking and other related clerical tasks.
• Working knowledge of commonly used printing production formats; principles and accepted practices of form layout and design.
• Ability to exercise some independence of judgment in planning work schedules, and solving work problems within the context of well defined procedures or according to precedents.
• Ability to provide information regarding such items as commonly used printing production formats, work schedules, methods, materials, or costs.
• Ability to understand and carry out oral instructions effectively.
• Considerable mechanical aptitude.

Affiliation: CUPE 391
Employment Type: Regular Full-Time
Salary: $27.04 to $31.66 per hour 
Work Schedule: 

Monday to Friday 7:30am – 4:00pm

Note: Work schedules may change with reasonable notice

Closing date: Monday, September 2nd, 2024 at 11:59pm

This position performs a variety of tasks and oversees office operations, as well as provides logistical and project support to the Training and Development Department at Vancouver Fire  Rescue Services. Responsibilities include drafting correspondence, reviewing and formatting complex documents and training materials, and assisting with running metrics and progress reports. This position oversees records and data management, assists with training budget, reviews and makes enhancement to office processes, enters and maintains operational records with the use of VFRS Training scheduling system, Learning Management System and Scheduling Software.

Key Contacts and Reporting Relationships

The position reports to the Assistant Chief of Training and Development. Works closely with other members of the Training and Development team, Training Officers, Instructors, external vendors and partners with other divisions in the departments.

Specific Duties/Responsibilities

• Acts as a resource, and provides assistance and support to other Training Officers
• Assists with the planning and onboarding of training new Recruits, including coordinating access and supporting logistics.
• Arranges for production, printing and collation of course materials.
• Edits, formats and proofreads training materials and internal correspondences.
• Assists with validating training materials, updating and adding new material to the Learning Management System.
• Maintains and audits records management system (RMS).
• Monitor and track training progress.
• Assists with identifying, documenting and implementing work process improvements, standardized forms, manuals and procedures to optimize efficiency and streamline processes.
• Tracks and enters training data and provides reports as required.
• Monitors and processes time entries in VFRS scheduling system and scheduling system used by the Training Department.
• Maintains and make updates to VFRS Intranet for the Training Division.
• Reviews and processes all corrections for time entry and activity allocation.
• Provides a primary point of contact for VFRS attendance team to troubleshoot time entry inconsistencies and inquires.
• Assists with Career Ops Staff Alts, distribute Safety Committee minutes, and post on bulletin board
• Oversee daily office operations, including managing facilities, supplies, and equipment and working effectively with staff from various departments.
• Manages office procurement, budgets and expenses.
• Provides reception duties including answering phones and managing visitor access.
• Sorts, distributes, and sends out mail and couriers.
• Updates Training contact list and information on VFRS intranet.
• Assists with any projects that may arise or functions that may require administrative support.
• Performs other clerical duties/responsibilities as assigned.

Minimum Qualification Requirements
Education and Experience:

• Completion of Grade 12, preferably supplemented by additional education and training in business, communications, project management support, adult education, or other related fields
• Considerable experience in office administration, learning/training environment;
• or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge of Microsoft Word, Excel, PowerPoint, Planner, Visio and Outlook is essential.
• Working knowledge of City and Departmental Policies and Collective Agreement
• Some knowledge of adult education theories and practices
• Ability to manage and process a variety of administrative duties, ability to multi-task, organize and prioritize work.
• Ability to prepare correspondence, presentations, memos and reports with strong written communication skills.
• Ability to exercise a high degree of accuracy, including the ability to learn new software programs and procedures.
• Self-starter with exceptional organizational skills and a passion for creating a positive team culture
• Ability to work independently, within a team, and with the public
• Ability to problem solve and meet deadlines with a high degree of accuracy under minimal supervision.
• Considerable related experience providing a range of customer service functions and clerical work
• Ability to manage a workload with short deadlines within an environment of frequent interruptions, distractions and changing priorities
• Ability to exercise substantial discretion.
• Strong interpersonal skills and be able to communicate effectively with other members of the department, vendors and the public as part of reception for the Department.

Business Unit/Department: Training & Special Operations/Fire Rescue Services 

Affiliation:  CUPE 15  

Employment Type: Regular Full Time (RFT) 

Position Start Date: September 4, 2024 

Position End Date: N/A 

Salary Information: Pay Grade 17: $31.66 to $37.20 per hour

Application Close:  August 19th 2024

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Canadian Blood Services is looking for a temporary full-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

About the role

Canadian Blood Services is looking for a regular part-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Vacation
• 5.2% in lieu of holidays
• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

About the role

Canadian Blood Services is looking for a regular part-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Vacation
• 5.2% in lieu of holidays
• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

The holder of this role will work with the local staff to help manage and coordinate our projects.. The focus of this position will be on assisting in the execution of projects through all phases, but particularly in the construction administration stage.  A strong ability to support a team is required, as is the ability to interact and communicate with clients and contractors.  Good writing skills, organization and fluency with software such as Excel, Newforma and Bluebeam are needed in this role; as is the initiative to continually improve and refine processes.

Location: Vancouver, BC

Key Responsibilities

Duties include, but are not limited to:

• Supporting Project Engineers and technical staff in delivering and managing projects including: setting up job plans and proposals; preparing contracts; reviewing client contracts, assisting in contract administration; scheduling meetings; preparing, tracking and distributing deliverables and submittals including RFP’s. Could include attending project sites.
• Coordinating internal and external deliverables with Contractors, Clients & Engineers
• Participating in building and developing Client and Contractor relationships.
• Functioning as prime contact for smaller scope projects. Independent coordination of smaller scale projects with internal & external individuals.
• Working with Accounts Payable/Receivable to ensure project approvals and additional charges are appropriately captured in fees. Assist in following up regarding overdue invoices.
• Assisting in preparing building permit packages and coordinating deliverables with the prime consultant;
• Supporting Project Engineers with general project related duties which could include resource planning (could include using resource planning software – Unanet), submitting expenses, scheduling and preparing for meetings, setting up travel plans.
• Managing internal information flow between work groups, teams and management.
• As a Project Coordinator, you would be expected from time to time to complete the tasks of a Project Administrator. In this regard you may also be expected to train and mentor PA’s.

Professional Qualifications

Education:

• Completion of a Degree/Diploma from a Post Secondary institution. Certificate/diploma from a project administration program is considered an asset

Experience:

• 4-6 years previous office experience, preferably in a busy professional environment such as engineering, construction, architectural or another project oriented environment
• Familiarity with the construction industry an asset

Skills:

• Commitment to client service with exceptional phone and email etiquette. Excellent written and verbal communication skills.
• Comfort with numbers and reconciling large budgets & invoice draws.
• Ability to take initiative with problem solving and “thinking outside the box”.
• Prioritization of competing deadlines/requests (internal and external), ability to multi-task and stay focused.
• Solid knowledge of database management & strong organizational skills.
• Intermediate to advanced skill levels with Microsoft Word, Excel, Adobe Acrobat, BlueBeam and Newforma.
• Focused attention on detail and accuracy.
• Fast learner with a desire to grow professionally and personally.
• Collaborative and communicative team player, but with ability to work independently under direction.
• Positive and respectful attitude.

Pay Transparency:

Pay transparency is an important aspect of RJC culture which supports a diverse, equitable and inclusive workplace. The base salary range for this role is 55,000 – 75,000 per year (dependent on skills and experience), plus a discretionary performance bonus and holiday bonus.  

What can we offer you?

• An inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Being part of a supportive and inclusive network of people that help each other reach their goals
• A comprehensive financial rewards program that recognizes your success, including our performance based bonus system and eligibility for RJC’s share ownership program.
• An extensive and generous benefits package including a $1000 Health Care Spending Account
• An employee owned organization providing greater opportunity.

The Administrative Assistant III reports to the Associate Director of Park Operations, and supports the Park Operations Leadership team and Director of the Vancouver Board of Parks and Recreation. The position is responsible for providing an extensive range of confidential and sensitive administrative support, ranging from complex to routine, in a fast-paced environment. 

Specific Duties and Responsibilities

• Plans, organizes and manages the Associate Directors’ calendars, priorities, appointments, internal and external meetings workshops, etc.
• Manages the flow/storage of documents and inquires; screens, reviews and edits/proofreads correspondence, emails, telephone calls, voicemails, etc., in accordance with the City’s record management system.
• Handles sensitive and confidential documents: budget reports, departmental re-organizational structures, grievances, disciplinary letters, performance or attendance management files, contract negotiations, and council reports.
• Proactively creates and maintains effective workflow and communications.
• Coordinates meetings and logistics (e.g. scheduling attendees, room procurement, equipment, food/refreshments and minute taking/compiling/distribution).
• Drafts correspondence, agendas, minutes, e-mails.  Tracks and follows up on correspondence and other types of inquiries ensuring that responses to requests for information from the public, Board Commissioners, Mayor and Council, and other City departments etc., are completed in a timely manner.
• Organizes efficient and economical travel arrangements, calculating the estimated expenses to be incurred, and preparing necessary documentation.
• Maintains confidential databases; inputs, updates, reviews, extracts, researches and generates reports.
• Handles reports from external stakeholders and Departments for Senior Leadership Team review and signature.
• Prepares, distributes, photocopies, etc., reports, presentations, correspondence, spreadsheets, etc.
• Acts as an administrative resource for the Park Board with software like Excel, Outlook and VanDocs.
• Advises on key issues and concerns regarding: meetings, urgencies, and other priorities.  Evaluates priority and urgency of issue/request for time and attention of Senior Leadership team, and decides what issues/requests can be delegated for appropriate action.
• Liaises with employees, Unions, government officials and legal counsel for information sharing, exchange purposes and complaint management. 
• Manages media calls by determining the subject, deadlines, and appropriate follow through.
• Prepares Staff Action Forms and Compensation Action Forms, as required.  
• Responsible for SAP time entry and reporting and updating personnel files.
• Provides backup/support for other administrative staff.
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of Grade 12, including or supplemented by related administrative courses
• Minimum 3 years of experience working in a fast paced and challenging service-based environment with a preference given to public service and professional office experience

Knowledge, Skills and Abilities:

• Extensive knowledge of office practices and procedures.
• Excellent interpersonal and communication skills, including a thorough knowledge of business English, spelling, punctuation and business math.
• Ability to exercise substantial discretion and deal with highly sensitive and confidential information in support of senior management, internal audit, and other sensitive areas of City business.
• Good judgement and constant initiative and diplomacy.
• Heightened ability to anticipate and proactively deal with issues/problems before and as they arise.
• Ability to multi-task, organize and prioritize work, all while under pressure with constant interruptions.
• Ability to build and maintain effective working relationships at all levels of the organization and with the public in order to provide exceptional customer service.
• Ability to work independently and collaboratively with the Park Board’s leadership team, Park Board departments and other City departments.
• Ability to research and analyze a variety of data and issues.
• Superior ability to use computer software such as MS Office, VanDocs, SharePoint and SAP.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: September, 2024

Salary Information: Pay Grade RNG-030: $56567 to $70714 per annum

Application Close: August 9, 2024

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in downtown Vancouver is looking for an Administrative Assistant to provide administrative support to a successful Portfolio Management/advisory Team. The successful candidate should have administrative experience, exceptional communication skills, and have a focus on providing outstanding client service.

*This is a 12 month contract maternity leave coverage with the possibility of extension*
 

What will you do?

• Prepare account opening documentation
• Follow up on documentation with clients or back office as required
• Follow up on client trades to ensure proper settlement and delivery
• Maintain current knowledge of client accounts by reviewing daily activity online and on an applicable reports
• Maintain all pending plan transfers to ensure proper settlement and delivery
• Schedule portfolio reviews
• Prepare client review materials, correspondence and reports
• Utilize contact management system for daily task management and client record-keeping
• Assist in filing and preparing mailings such as seminars, newsletters and information packages.
• Conduct various administrative functions as required including the review of incoming mail and answering telephone calls.

What do you need to succeed?

Must-have

• Administrative experience
• Exceptional communication skills
• High attention to detail
• Ability to work under pressure meeting strict deadlines
• Experience using Microsoft Office
• Exceptional organizational skills

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Financial industry knowledge
• Minimum 1-2 years Investment Industry experience
• Proficiency in Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

The expected base salary range for this particular position is $37,500 - $45,000 depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn considerably more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

745 THURLOW ST:VANCOUVER

VANCOUVER

Canada

37.5

Full time

Wealth Management

Contract (Fixed Term)

Salaried

2024-07-19

2024-08-10

Salary/Rate of pay: Grid 24 $30.54

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a temporary full-time Staffing Clerk to join our dynamic Donor Centre Team.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Main Purpose & Function 
Revenue Services is the consolidated service counter for routine, high volume transactions for the City Hall campus. This moderately complex clerical position is responsible for assisting the public in a professional manner by conducting such tasks as processing payments, clarifying/resolving billing issues, initiating adjustments to accounts, processing requests for specific forms or services, providing financial and account information and answering questions pertaining to legislation, bylaws or Division policies and/or procedures.  The Customer Service Representative (CSR) is expected to develop expertise in a wide range of subjects including but not limited to: property taxes, Empty Homes Tax (EHT), utilities, bylaw fines, business license renewals, dog licenses, residential parking permits, security alarm permits, commercial decals and miscellaneous accounts receivables.  Incumbents may oversee the work of a small group of employees performing routine tasks. 

Specific Duties & Responsibilities

The CSR is expected to develop expertise on a number of subjects, not limited to: property taxes, EHT, utilities, bylaw fines, residential parking permits, business license renewals, dog licenses, commercial decals, security alarm permits, miscellaneous account receivables and others as new business is taken on by the department. Overall range of responsibilities may include, but is not limited to, the following:

• Provides prompt and accurate responses to inquiries, issues and complaints (in person, by phone or in writing) from the general public by obtaining the pertinent information from various sources, including other City departments. Facilitates the resolution of billing and collection issues and clarifies and conveys the same to the enquirer.
• Accepts and processes payments in accordance with established Division policies and procedures, makes change and issues receipts. For mailed payments, use complex remittance processing hardware and software to scan, image and apply payments in bulk to accounts. Prepare cheque payments for deposit to bank.
• Compiles, checks, matches, researches and verifies source documents with payments in order to record, process, balance and reconcile transactions or reports in accordance with established divisional guidelines, policies and procedures
• Distributes additional reference materials or forms to customers as required with the use of multiple computer applications (Tempest, Amanda, Posse, Quickweb) or online services. Adheres to strict confidentiality standards when preparing or distributing sensitive documents or information. 
• Understands detailed financial information, legislation, bylaws, policies and procedures and interprets the same to customers
• Reviews, accepts and processes complex applications
• Investigates payment and correspondence issues and escalates unresolved issues to the appropriate staff or departments
• Prepares supporting documentation for account adjustments based on advises and communications with customers and provides the general public guidance on online payment and application procedures
• Maintains performance standards and statistics
• Occasionally assists in contacting customers to make arrangements for payment
• Performs a variety of clerical tasks for senior Division staff
• May assist in the training of staff and provide direction to Office Support Clerk II’s engaged in a variety of routine office duties
• Completes special projects assigned by the supervisor
• Other duties/responsibilities as assigned 

Qualifications

Education and Experience:

• Completion of Grade 12, supplemented by some accounting/business courses or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• At least two years of customer service and cash handling experience required.
• Good working knowledge of office procedures, practices and equipment.
• Strong communication skills, excellent interpersonal skills to deal effectively with external and internal customers; able to retain composure in encounters with upset or hostile customers and be able to escalate as required;
• Able to understand financial information and interpret the same to customers; able to listen effectively and empathize with customers and be able to provide them with accurate and thorough information that satisfies their queries;
• Able to understand legislation, regulations and bylaws and convey the same to customers; demonstrated willingness to learn complex subject matter and quickly recall essential information;
• Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm;
• Basic business arithmetic; accurate and attentive to detail; investigative aptitude; problem solving abilities.
• Able to work within established guidelines with little direct supervision;
• Must be willing to work at a computer terminal for extended periods of time.

Business Unit/Department: Finance, Risk & Supply Chain Management (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: July 2024 

Position End Date: August, 2024 

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Number of Vacancies: 2