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• Posting Period: 22-NOV-2024 to 05-JAN-2025

Join us for a Traffic Agent Information Session!

Interested applicants are recommended to join us at our virtual and/or in person info sessions. You will have the opportunity to learn more about the role and working for the City of Toronto, ask questions related to the position, and find out more about the application process. We have two (2) dates for a virtual session and one (1) date for an in-person session. Please join which one is most convenient for you! Information will be the same at all three sessions.

 
Dates and Times:

Wednesday December 4, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=m8501d8a2744f2a5a59c98a9a1d1974fe
 

Thursday December 12, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=mc138092b34b16c99508290dcbfc83741

In Person Information Session:

Wednesday December 18, 2024 at 12:00 PM Eastern Time

Location: North York Civic Centre, 5100 Yonge St., COUNCIL CHAMBERS
 

Job Description:

The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act and City of Toronto Municipal Code and related provincial legislation.

Major Responsibilities:

• Implementing congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
• Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation.
• Provides in field active traffic management and educates the public on traffic operations at various projects not limited but including construction, signal activation and maintenance, events and critical intersections.
• Provides traffic coordination, parking enforcement and responds to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
• Prepares and confirms details of incident reports as required.
• Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
• Treats the public with respect and dignity and ensures compliance with AODA requirements.
• Provides feedback that assists with developing and implementing traffic mitigation measures and background research. Provides a summary-in-brief with the outcome and forwards recommendations.
• Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
• Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
• Assists in the safe and timely movement of emergency vehicles through intersections.
• Promotes compliance with the City of Toronto's by-laws and provincial statutes and educates members of the public of their responsibilities as they relate to the Right of Way.
• Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
• Creates and Conducts educational programs and trains new staff.
• Other administrative duties as assigned.

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a related field or the equivalent combination of education, and training in the same or related field.
2. Experience interacting and dealing directly in person with the public, service providers and/or staff, as well as via phone and email as required.
3. Experience and/or equivalent educational courses in interpreting, applying or enforcing laws and by-laws e.g. Highway Traffic Act.
4. Must possess and be able to maintain a current valid Ontario Class "G" Driver's License and the ability to obtain a City of Toronto driver's permit.

To be considered for a position as a Special Constable you must meet all the following criteria under the Community Safety & Policing Act (CSPA), 2019:

1. Be a Canadian Citizen or Permanent Resident;
2. Be at least 18 years of age;
3. Be physically and mentally able to perform the duties of the position in regard to your own safety and the safety of the public;
4. Be of good character.

Special hiring notes: 

• Successful candidates are required to complete and pass Special Constable Training and all other mandatory training to be considered for this position.
• Pass all testing mandated by the City of Toronto and the Community Safety and Policing Act.
• As a condition of employment, selected candidates will be required to obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent.
• Must be able to pass a background investigation for the purpose of obtaining Special Constable Status.
• OACP Certificate of Results is an asset. For further information on obtaining OACP Certificate of Results for the City of Toronto please visit: https://oacpcertificate.ca/becoming-a-special-constable/
• Full Traffic Agent hiring process is approximately 40 weeks.
• The following steps are included in the Traffic Agent hiring process. Candidates need to be successful at all these steps to be awarded a position:
  • Initial application screening
  • Written assessment
  • Screening Interview
  • Fitness assessment (Shuttle Run, Pass Level of 5.5)
  • Interview
  • Reference checking (1 Current Supervisor, 1 Employment, 2 Character References)
  • Pre-screening (Initial Background Investigation)
  • Background investigation (requires submission of a Preliminary Background Questionnaire)
  • Issuing Conditional Job Offer Letters
• Upon acceptance of Conditional Offer Letter, successful candidates must obtain their Special Constable status, process outlined below:
  • Special Constable Training
  • First Aid and all other Mandatory Training
  • Provincial & TPSB approval
  • Oath Taking
  • Final Approval
  • Achieved Special Constable Status
  • Assignment of Badge Number and Special Constable ID number
  • Maintain Special Constable status in accordance with Provincial Legislation and agreements
  • Completion of in-field training

You must also have:

• Ability to stand for long periods of time in live traffic in various weather conditions including, but not limited to, snow, rain, cold, and heat.
• Ability to work shifts (days, afternoons, nights, weekends and holidays).
• Access to a personal vehicle to be used for work purposes.
• Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE).
• Ability to make independent decisions in the field under stressful conditions in a fast paced environment.
• In-depth knowledge of, legislation, codes, and by-laws including: Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
• Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
• General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
• Excellent interpersonal, written and verbal communication skills to provide a high-level of public service in responding to a variety of diverse situations (i.e. the public, emergencies, and law enforcement officials).
• Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
• Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
• Ability to work independently and as part of a team.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Ability to work from various sites across the City of Toronto.

• Posting Period: 22-Nov-2024 to 06-Dec-2024
•  

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
• Monitors reconciliations and processes/checks financial payments. Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience working in a front-line, highly demanding customer service-oriented environment, performing various clerical and administrative tasks.
2. Experience utilizing case management systems (e.g. Licensing System, Salesforce, etc.) and a range of office equipment to support the division's core requirements.
3. Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook) to create and format documents, reports, charts, spreadsheets and POS/bank reconciliations.
4. Experience reviewing personal and corporate documents of a sensitive nature for the purpose applications and data entry both in-person and online, in hardcopy and digital format.

You must also have:

• Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manner.
• Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with minimal supervision.
• Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
• Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
• Ability to work in a high pressure, high volume, team environment and carry out instructions with minimal supervision.

• Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
• Ability to write in a clear, concise and legible manner.
• Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
• Ability to compile financial data and statistical summaries and to balance documents.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. 
• General knowledge of court proceedings, tribunal process and procedures. 
• Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 547) and other government legislations, regulations, policies, practices and procedures.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Heavy Equipment Operator (HEO) position within our Solid Waste Management Services.

 Major Responsibilities:

• Operates heavy motorized equipment in a safe and efficient manner
• Operates powered vehicles and equipment, including rubber-tired and track-type front end loaders, backhoes, gradalls, roll-off trucks and tractor-trailers
• Secures open top trailers using straps, ratchets and crank handle to secure tarps
• Maintains vehicles in a clean and tidy condition and makes daily inspection, reports defects and maintains a Driver's Log, as required by the HTA and City policies
• Directs activities and may provide work direction to other staff
• Assists workers in various Transfer Station functions, including, but not limited to, loading and unloading of trailers, hook-up, cranking landing gear, and opening and securing trailer doors, etc.
• Shunting of tractors and trailers at Transfer Stations
• Installs or assists in installing equipment attachments
• Performs other related work as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must possess and be able to maintain a valid Province of Ontario, Class "A" Driver's License (with "Z" endorsement), and must qualify for the City's Equipment operating permits and requirements.
2. Recent experience and demonstrated ability in the operation of tractor-trailers, rubber tire articulated loaders, track loaders and back hoe generally as outlined in the responsibilities.
3. Ability to operate tractor trailers equipped with manual transmissions or automatic transmissions.

You must also have:

• Ability in the operation of construction/utility equipment, front-end loaders, heavy trucks, generally as outlined in the responsibilities.
• Knowledge and ability to perform running repairs on equipment, calibrate onboard weighing system and to maintain equipment and/or vehicle in operation in a clean, tidy and safe condition.
• Familiar with the Occupational Health and Safety Act and regulations that apply to this work and Provincial and City Traffic Laws and regulations for the safe performance of his/her duties and responsibilities.
• Ability to orient new staff on assigned vehicles/equipment.
• Ability to use or learn to use technical devices related to the position.
• Ability to communicate in relation to the job duties and deal courteously with the public.
• Must be available to work shift/weekend/overtime/on call duty, rotating shifts and emergency situations.
• Must be able to follow instructions, work independently or in a group.
• Ability to maintain accurate records and to communicate effectively verbally and in writing.
• With the appropriate safety precautions, must be able to tolerate dusty, noisy, and odorous conditions.
• Must be physically capable of performing the required duties and be able to work in all weather conditions.
• Must be willing to take training and upgrading as required.

We thank all applicants and advise that only those selected for further consideration will be contacted

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions.  Responsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.   

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct.  Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill 
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including:  US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes  – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
  • Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. You are also responsible for working on the dock loading and unloading freight into trailers. 

Sunday 12am - 10pm - Monday / Tuesday - Thursday 10pm - 8am 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Load and unload freight via forklift and physical lifting
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of Secondary education  
• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Forklift Certification. 
• Ability to lift up to 75 lbs. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages considered an asset 
• Able to work with little supervision 

This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical, fast-paced, outdoor position involving continual lifting, lowering, and carrying packages.
Its a seasonal position with an projected end date of January 12,2025.
Responsibilities:

• Retrieves, loads packages into personal vehicle, and delivers packages to customers.

Shifts: Monday to Friday starting at 11 am (part-time, up to 5 hours a day)

Pay rate: $17.30/hr.

Mileage: $0.70/km

* APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**
Qualifications:

• Meets local age and operations requirements to operate a vehicle.
• Ability to lift up to 70 lbs./32 kgs.
• Excellent customer contact and service skills
• Must be willing to use personal vehicle to transport and deliver packages.
• Able to lift up to 70lbs
• Comfortable working in a fast-paced customer facing and outside environment
• Must have a valid Ontario G driver’s license
• Vehicle registered in candidate's name
• Valid vehicle insurance

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

The Data Entry Administrator is responsible for providing inbound telephone customer support, identifying the nature of calls and inquiries. This role involves daily communication with both internal and external customers via telephone, fax, and email. Additionally, the position includes inputting and processing domestic and international shipments, ensuring compliance with UPS policies and local government regulations.

Job Type: Part-Time - Permanent

Work Location: 2900 Steeles Ave W, Concord, ON L4K 3S2, Canada

Workdays: Monday through Friday

Shift Start: 11:30 pm

Shift Duration: 3 -5 hours per day *Flexibility required*

Hourly Wage: $17.30/hr.

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

KEY RESPONSIBILITIES:

• Screen all incoming calls Manage and screen all incoming calls efficiently
• Accurately input data into UPS systems, adhering to specified deadlines
• Review and forward legal documents to the appropriate recipients
• Provide administrative support to the management team to ensure smooth operations

REQUIREMENTS:

• Exceptional verbal and written communication skills
• Typing speed of 40+ words per minute with high accuracy
• Proficiency in MS Office applications
• Ability to work independently with minimal supervision
• Ability to lift up to 70 lbs. without assistance
• Strong multitasking capabilities
• Ability to thrive in a fast-paced environment
• Willingness to work flexible shift hours and a 5-day workweek

COMPENSATION AND BENEFITS:

• Hourly pay rate of $17.30/hr.
• Paid training provided
• Weekly pay via direct deposit, every Friday
• Personal paid days off after completing a 60-day probation period
• Two weeks of paid vacation after one year of service (increasing to three weeks after 5 years, four weeks after 10 years, five weeks after 20 years, and six weeks after 25 years)
• Extended health care benefits, including vision, health, life insurance, and dental coverage, available after one year of service
• Immediate access to UPS employee discounts
• Complimentary onsite parking
• Employee referral bonus program (conditions apply)
• Opportunities for advancement within a Fortune 50 company

WORKING CONDITIONS:

• Exposed to changing temperatures when working in a warehouse environment

The morning Warehouse Worker position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Job Type: Part-Time - Permanent

Work Location: 456 Gray Road, Stoney Creek ON L8E 2Z4

Workdays: Monday to Friday

Shift Duration:3-5 hours per day *(Flexibility is required with both the start and finish times)

• Shift Schedule Start Time: 03:00am - 04:00am (approx.)
• Shift Schedule End Time: 09:00am -10:30am (approx.)

Pay rate: $17.30/hr.

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Responsibilities and Duties:

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal codes

Qualifications / Requirements:

• Ability to lift up to 70 lbs. (32kg) without assistance
• Full availability to work Monday to Friday (all five days of the week)
• Must be able to work 25 hours per week legally
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles
• No prior experience required

Compensation and Benefits:

• Pay rate of $17.30/hr.
• Automatic pay rate progression as per the existing Union Collective Agreement to $28.71/hr. after 48 months of service
• Tuition reimbursement of up to $3,000 per semester
• Extended health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’
• Paid training
• Opportunity for advancement within a Fortune 50 Company
• Free onsite parking
• Pension Plan
• Personal Paid Days off
• Employee Referral Bonus Program (conditions applied)

Expenses/Working Conditions:

• Monthly union dues (approximately $52/month)
• A union initiation fee of $50 (will be deducted after completing 90 working days with UPS)
• Exposed to changing temperatures while working in a warehouse environment

Of Note:

• In our industry, this position is also known as Warehouse Worker Warehouse Associate Sorter Loader/Unloader and Shipper/Receiver

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties including word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings, and other duties as assigned. This position may deal with confidential material on a regular basis.

Responsibilities:

• Prepares reports/presentations.
• Performs analysis using various software packages and databases (e.g. MS Access).
• Provides advanced office support knowledge and skills.
• Prepares and/or coordinates information for internal and external contacts.

Qualifications:

• High School Diploma, GED, or International equivalent
• 2+ years' office warehouse support experience - Preferred
• Strong analytical and oral/written communication skills
• Proficient in Microsoft Office Word, PowerPoint, and Excel