The Team
The Community Corrections team is an established group of professionals focused on making a positive impact in the community. Comprised of Probation Officers, Administrative staff, Local Managers, and justice partners such as the RCMP and community agencies, the team supports safer and healthier communities. The team values diversity, equity, and inclusion and strive to create a welcoming environment where all team members can thrive and contribute to meaningful change.

The Role
This role is a unique opportunity to make a meaningful impact by promoting safety and rehabilitation in our communities. The Probation Officer will supervise and support adults under judicial or quasi-judicial orders, helping them meet their legal obligations and reduce criminal behavior. Using trauma-informed and culturally responsive approaches, they will assess risks and needs, develop case management plans, and connect clients with community resources.  Probation Officers will also deliver core programs to clients.  This work directly contributes to fostering meaningful change in the lives of individuals and the communities they belong to. For more details, visit Probation Officer Careers. 

Qualifications:
Education and Experience Requirements

• A bachelor’s degree from a Canadian designated educational institution; OR,
• Completion of a two-year diploma and 3 years of full-time related experience (or equivalent) working with people with complex social, health, or legal needs; OR,
• Sixty (60) credits of post-secondary education towards a diploma and 3 years of full-time related experience (or equivalent) working with people with complex social, health, or legal needs.

Note: If post-secondary education was obtained outside of Canada, you need to confirm it has been assessed for equivalency through the International Credential Evaluation Services. You must provide a Comprehensive Report from ICES by the closing date of this posting to be considered.
If post-secondary education was instructed in a language other than English, applicants are required to provide proof of English language proficiency. More details on this can be found in the attached Job Profile. 

• Successful completion of the Adult Probation Officer pre-requisite course (CORR1000). Exemptions can be found in the Job Profile.
• A valid Class 5 B.C. driver’s license without restrictions or an equivalent Canadian driver’s license is required. A valid BC Class 7 may be considered.

Preference may be given to applicants with the following:

• A minimum of 6 months experience as a Probation Officer/Probation Officer 15 in a Community Corrections office.
• A minimum of 12 months experience working with people with complex social, health, or legal needs.

Proviso / Willingness Statement:

• Willing to work with adult clients who may have multiple legal, health, social, and/or mental health challenges and/or clients who have committed or alleged to have committed criminal acts including intimate partner violence or sexually motivated offences.
• Successful applicants will be required to submit to a driver’s abstract review for the last five-year period.
• Successful applicants will be required to participate in and successfully complete the position’s training requirements.
• Part-time employees may require adjustments to hours of work while on basic training.
• Overnight travel to remote locations and working outside typical work hours may be required.

Please refer to the attached Job Profile located in the additional information section at the bottom of the posting for:

• A full list of related work experience
• Definition of job specific experience.

For questions regarding this position, please contact [email protected].

About this Position:
This posting is to fill one permanent, full-time Probation Officer position in either Fort St. John or Dawson Creek.
An eligibility list may be established to fill future permanent and temporary full-time and part-time positions in both locations.
Flexible work options are available; this position may be able to work up to one (1) day at home per week subject to an approved telework agreement.
Please refer to MyHR for more information on Temporary Market Adjustments.
A Criminal Record Review Act Check (CRRA) and Enhanced Security Screening will be required.
Additionally, successful candidates must submit to and successfully pass fingerprint screening by RCMP or municipal police and JUSTIN and CORNET provincial database checks.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

British Columbia’s oldest interior community, Fort St. John is perfect for scenic drives, hiking, fishing, and camping, as it sits alongside the Peace River. Hiking is particularly nice in the surrounding provincial parks of Beatton Provincial Park and Charlie Lake Provincial park, where camping is also available. Its gentle rolling hills are perfect for cross-country skiing and snowmobiling in the winter months.

Dawson Creek is a historical and beautiful town, with outdoor activities like bird watching and hiking past waterfalls in alpine meadows and mountains ridges. Camping and fishing spots can be found in the provincial parks of Swan Lake and Kiskatinaw. Downhill and cross-country skiing at the nearby Bear Mountain is popular with locals and those in nearby towns.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Your resume must clearly demonstrate that you meet the education and experience requirements. Please include your educational accomplishments and complete employment history, with job titles, start and end dates (month and year), and a brief description of your roles and duties, along with any other relevant information related to the position.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

IMPORTANT Additional Requirement:  
In addition to applying online, you must email verification that you posses the position requirements listed below to [email protected] by the closing date. Failure to do so may result in you not moving forward in the selection process.  Candidates currently employed as a probation officer with Community Corrections are not required to submit this documentation.  

1. A copy of post secondary degree or diploma. 
   • An official transcript may also be required.
   • A Comprehensive Report from the International Credential Evaluation Services if required.
   • Verification of English language proficiency test if required.
2. A scanned copy of your valid B.C./Canadian driver’s license indicating class.
3. Confirmation of completion of the JIBC pre-requisite course CORR 1000 unless an exemption applies.
4. Scanned screenshot from a typing test confirming your ability to type 30 WPM.

The Team
Court Services Branch is responsible for delivery of all court administration and sheriff services in the province of British Columbia. This includes case documentation and adjudication support, court and courthouse security and court order enforcement. The branch continually develops innovative reforms to increase access and improve processes to ensure services are effective and efficient. In developing reforms, the branch works closely with the judiciary, Crown prosecutors, the bar, police, and corrections authorities.

The Role
The Court Clerk provides administrative support to all levels of the Court in the province by performing pre-court, in-court, and post court duties and providing front counter court services.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (GED).
• Minimum of two years’ administrative support or customer service experience OR an equivalent combination of education and experience may be considered. 
• Minimum of one-year previous work experience in keyboarding, data entry, word processing, and working with standard computer applications and software programs (e.g., Windows, MS Word, Excel, Outlook). 
• Keyboard speed of 40 words per minute.
• Valid B.C. drivers’ licence.

Preference may be given to applicants with the following:

• Experience in court programs and applications (e.g., JUSTIN, CEIS, ARC, CTAS, CCD).
• Experience as a Court Clerk and/or Registry Clerk.
• One year of previous work experience in a legal environment.

Please refer to the Job Profile for the full list of knowledge, skills and abilities and provisos.

For questions regarding this position, please contact [email protected].

About this Position:
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.     
Please refer to MyHR for more information on Market Adjustments.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES -  You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

The Team
The Litigation Group is an established team of around 180 professionals who conduct litigation and provide legal advice to all ministries of the government, Cabinet, and certain public agencies. We appear on behalf of the province at all levels of court and before certain administrative tribunals and are responsible for all aspects of the preparation and conduct of mediations, trials, and other hearings. Our diverse team operates out of Vancouver and Victoria, working closely together to navigate the fast-paced world of legal challenges. We value strong teamwork, open communication, and the chance to learn from a wide range of experiences, creating a supportive environment where you can thrive and grow in your career. Together, we tackle complex issues and drive meaningful impact through our collaborative efforts.

The Role
The Junior Legal Assistant provides a variety of office administrative and secretarial support services to coordinate the day-to-day priorities of the legal group, its clients and other stakeholders. You will be responsible for  receiving, logging, and distributing incoming mail, preparing outgoing correspondence, monitoring the inventory of supplies, and assisting legal teams with preparation of documents. This fast-paced, high-volume role offers the opportunity to develop valuable skills and experience a strong sense of accomplishment as you see the direct results of your work. Working closely with lawyers, paralegals, and legal assistants, you will be part of a collaborative team that values learning and professional growth.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.

Preference may be given to applicants with:

• Minimum of six (6) months of experience working in an office environment.
• Completed post-secondary coursework related to legal practices and procedures.
• Experience working in a government setting.
• Additional years of experience working in a legal office environment or in a non-legal office environment.

About this Position:
This position is based out of the location listed above in the location field.
This position has full time on-site requirements.
This position is excluded from union membership.
An eligibility list may be established for future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Reporting to the Senior Manager, People Analytics and Workforce Planning, and as a strategic member of the broader HR team, the Senior Advisor, People Insights and Workforce Intelligence serves as a trusted consultant and insights partner to business leaders and HR stakeholders across BCI. 

This role transforms complex workforce data into compelling strategic narratives that drive organizational decision-making. The Senior Advisor serves as an internal consultant, leveraging advanced analytics, predictive modelling, and workforce intelligence to anticipate talent challenges, identify opportunities, and provide actionable recommendations aligned with BCI's business strategy and investment objectives.

PEOPLE ANALYTICS AND WORKFORCE PLANNING   

The People Analytics and Workforce Planning team provides strategic oversight and tactical administration of all people data, including HR Technology such as the Human Resources Information System (HRIS - Workday), as well as people analytics and workforce planning programs. The team works closely with all other HR Centers of Excellence (COE) to provide the tools, analytics, and data-driven insights that support current and future business needs. 

DEPARTMENT DESCRIPTION

The Human Resources department provides HR leadership across BCI, in direct support of investment return objectives and delivering on BCI’s strategic ambitions of Driving Sustainable Growth, Accelerating Innovation and Operating on a Global Scale.

What you Bring

Must have:

• 10+ years of progressive experience in people analytics, workforce intelligence, or organizational insights roles 

• 8+ years of experience in a consultative or advisory capacity, partnering with senior leaders and business stakeholders 

• Relevant post-secondary degree or equivalent in related field (data analytics/science, economics, industrial-organizational psychology, statistics, organizational behaviour, human resources, business administration) 

• Advanced degree (Master's) in related field strongly preferred 

Technical Expertise: 

• Expert knowledge of predictive analytics, statistical modelling, and workforce forecasting methodologies 

• Advanced proficiency with Business Intelligence and analytics platforms (Power BI, Tableau, Prism, or equivalent) 

• Strong familiarity with machine learning applications in workforce prediction and talent analytics 

• Demonstrated experience with Human Resources Information Systems (HRIS), particularly Workday  

Core Competencies: 

• Exceptional storytelling and data visualization skills with the ability to translate complex analytics into compelling business narratives 

• Proven track record of delivering strategic insights and recommendations that influenced organizational strategy 

• Deep understanding of workforce planning principles, organizational design, and talent market dynamics 

Interpersonal & Communication Skills: 

• Outstanding presentation and facilitation skills with experience presenting to C-suite, board-level, and senior executive leadership audiences 

• Consultative mindset with proven ability to build credibility and trust with senior stakeholders 

Industry Knowledge: 

• General understanding of the investment industry and asset management preferred 

• Knowledge of workforce trends in financial services and competitive talent markets 

• Familiarity with regulatory requirements related to workforce data privacy and protection

 What you get to do

Strategic Consultancy & Advisory (30%) 

• Serves as a strategic advisor and thought partner to business leaders, HR Centers of Excellence, and the executive and senior management team on workforce challenges and opportunities 

• Conducts deep-dive analytical studies on critical talent questions, organizational effectiveness, and workforce trends 

• Partners with business units to diagnose workforce issues, identify root causes, and recommend evidence-based solutions 

• Provides consultative guidance on organizational design, restructuring, and workforce optimization initiatives 

• Acts as subject matter expert on people insights, advising on implications of business decisions on the workforce 

Workforce Intelligence & Predictive Modelling (25%) 

• Develops and maintains sophisticated predictive models for workforce forecasting, including attrition risk, succession gaps, and talent pipeline health 

• Creates forward-looking workforce scenarios and simulations to support strategic planning and business case development 

• Conducts advanced statistical analyses to identify leading indicators of organizational performance and talent risks 

• Partners with the Financial Planning and Analytics team to integrate workforce intelligence into business forecasting and planning cycles 

Insight Generation & Storytelling (25%) 

• Transforms complex data and analytics into compelling stories that drive understanding and action 

• Creates executive-level dashboards, visualizations, and strategic briefs that communicate key workforce insights 

• Develops Management Information (MI) reports with strategic commentary and actionable recommendations for senior leadership 

• Produces thought leadership content on workforce trends, best practices, and emerging analytics methodologies 

• Presents insights and recommendations to executive audiences, including the CEO/CIO, the senior leadership team, and the board committees 

Data & Reporting Support (20%) 

• Oversees data quality and integrity for key workforce metrics and analytics platforms 

• Defines and maintains a strategic HR metrics framework and reporting standards 

• Partners with HR Technology and Data and Analytics teams to optimize data structures and reporting capabilities.

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Burnaby SOLO location. 

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.  

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.  

Who you are 

• A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. 

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.   

• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

During a typical day, you will:  

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.  

• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers 

• Identify cost-saving opportunities to support our customers’ life events and future needs. 

• Work together with team members to provide exceptional customer service and meet sales goals 

• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.  

What you bring 

• At least two years’ experience in asales andservice environment 

• Level 1Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.  

• Completion ofAutoplanEssentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.   

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC. 

• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English. 

The salary range for this position is $42,516.72to $53,145.96and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

Internal Applicants: The last day to apply for this role is end of day January 19, 2026. Please note this is a Grade 5 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Burnaby SOLO location. 

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.  

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.  

Who you are 

• A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. 

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.   

• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

During a typical day, you will:  

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.  

• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers 

• Identify cost-saving opportunities to support our customers’ life events and future needs. 

• Work together with team members to provide exceptional customer service and meet sales goals 

• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.  

What you bring 

• At least two years’ experience in asales andservice environment 

• Level 1Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.  

• Completion ofAutoplanEssentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.   

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC. 

• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English. 

The salary range for this position is $42,516.72to $53,145.96and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

Internal Applicants: The last day to apply for this role is end of day January 19, 2026. Please note this is a Grade 5 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

Shape your future with us. We’ve got you covered.

• Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.

• At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.

• Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

• You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.

• You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.

• You’ll become a BCAA member, with access to the great deals and discounts that go along with it.

• We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.

• And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

We are currently hiring a Service Advisor based in our Cambie Village location. 

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.  

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.  

Who you are 

• A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. 

• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.   

• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

During a typical day, you will:  

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.  

• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers 

• Identify cost-saving opportunities to support our customers’ life events and future needs. 

• Work together with team members to provide exceptional customer service and meet sales goals 

• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.  

What you bring 

• At least two years’ experience in asales andservice environment 

• Level 1Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.  

• Completion ofAutoplanEssentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.   

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC. 

• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English. 

The salary range for this position is $42,516.72to $53,145.96and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

Internal Applicants: The last day to apply for this role is end of day December 30, 2025. Please note this is a Grade 5 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.