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Medcan is recruiting for a Casual Front Desk Associate for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

The Accountabilities:

• Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments

• Processing payments for appointments and products

• Ensuring all appropriate patient forms are completed

• Open and close procedures including next day preparation

• Scheduling appointments and booking referrals for clients

• Inventory of Reception supplies

• Back up for the Concierge team and related tasks.

• Clinic Flow Desk coverage including managing patient and staff flow

• Responding to all client issues and enquiries

• Problem solve in a fast-paced environment

• Troubleshooting

• Maintain a good working relationship with other departments to ensure an outstanding client experience

• Liaison with all clinic departments

• Respond to staff and client inquiries via email

The Requirements:

• Prior experience in similar role

• Four Star Hotel experience or a hospitality education is an asset

• Education in health or a related discipline is an asset

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Intermediate level skills in MS Office

• Exceptional customer service skills

• Ability to multi-task

• Ability to work well in a team environment

• Ability to foster relationships outside of the Reception team

This is a casual position currently scheduled on Saturdays and occasional weekdays located at our Toronto office at 150 York St. Applicants must be available to work in-clinic between the hours of 6:30am-7:00pm.

What is the opportunity?
In this role, you will provide administrative assistance and organizational coordination to a Vice President, within Technology & Operations.

What will you do?

• Act as the key contact for the executive that you will be supporting.

• Manage and maintain calendars, and coordinates meetings, conferences, and travel arrangements for the Executive.

• Responsible for monitoring an inbox to help manage meeting proposals, and action items and address and delegate inquiries.

• Support to organize meetings, video and in-person meetings (book meeting location and equipment resources). Set up and coordinate business planning sessions, townhalls, staff meetings, management meetings, bi-weekly management team meetings and one-on-one’s with direct reports; agendas minutes and supporting materials.

• Prepare presentation materials, reports and meeting agendas, as required.  Ensure relevant information is accessible, assembled and prepared for meetings.  

• As required, follow up on any agenda items, minutes or deliverables including coordination with facilitator and presenters to deliver materials in a timely manner.

• Support the overall objectives of the senior management team with the coordination of meeting planning and materials, including providing administrative support, organizing of team meetings, helping with town hall meetings, etc.

• Coordinate travel and hotel arrangements for the team, as needed.

• Process monthly expense reports and maintain Vacation Schedule and up-to-date records for the executive and their direct reports within Workday.

• Validate expense reports before VP approval, as required. Proactively seek opportunities to provide additional value to ensure all established deadlines/commitments are met

• Work closely with other executive assistants in the organization to effectively plan meetings, and events and manage calendar series. Provide administrative back-up to other executive assistants during vacation and other absences

• Continue to adjust the way we work, supporting the overall goals of the senior management team (display agility, utilize new tools and skills (virtual capabilities) and encourage and proactively identify and execute on efficiencies).

• Facilitate and support operational aspects, such as; asset and inventory management, onboarding support for new hires and transfers

• Support the VP in activities to drive deeper employee engagement (i.e. team social events, coffee chat sessions, focus groups, and other connect-with-VP opportunities)

What do you need to succeed?

Must have:

• 5+ years’ experience in executive administration/chief of staff experience, providing support to senior-level management or relevant experience

• Strong interpersonal and diplomacy skills. Comfort in dealing with individuals across all levels of the organization

• Ability to thrive in a collaborative environment with a strong capability to prioritize activities.

• Ability to work in a fast-paced environment. Adapt to change and navigate continuously shifting requirements

• Ability to work efficiently and accurately with minimal supervision

• Highly proficient in Microsoft Word, PowerPoint, Excel, and Outlook. Ability to create and edit documents, and PowerPoint slide decks as per guidance provided

• Strong organizational skills including the ability to organize, plan, and schedule activities and strong calendar management/scheduling skills

Nice to have:
 

Solid knowledge of relevant policies and procedures (e.g. Workday, vacation and absence management; expense guidelines; travel policy)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• Ability to make a difference and lasting impact

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

#LI-Hybrid
#Ll-POST

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-30

It’s an exciting time to join the team at Hydro One!

This role supports the EVP, Chief Financial & Regulatory Officer directly and manages the desk of this critical role. As a highly visible Executive Assistant, you will be reporting directly to the EVP, Chief Financial & Regulatory Officer and serve as a key member of this dynamic team.

General Accountabilities

• Efficiently managing all day-to-day administrative matters of the EVP, Chief Financial & Regulatory Officer
• Managing the EVP, Chief Financial & Regulatory Officer's calendar, ensuring schedules are followed and respected, as well as upcoming commitments and responsibilities are met
• Liaising with the EVP, Chief Financial & Regulatory Officer and their direct reports through information sharing and follow-ups while maintaining a high level of confidentiality and discretion
• Successfully completing critical aspects of deliverables with a hands-on approach, including drafting letters, personal correspondence, reviewing communications and reports, as well as other tasks
• Evaluating, prioritizing, and following up on incoming issues and concerns addressed to the EVP, Chief Financial & Regulatory Officer, including those of a sensitive or confidential nature
• Organizing and coordinating off-site meetings, town halls, conferences and business functions on behalf of the EVP, Chief Financial & Regulatory Officer. Coordinating travel plans, itineraries, and agendas and compiling documents for travel-related meetings as necessary
• Assisting the EVP, Chief Financial & Regulatory Officer in preparing Board and Committee meeting materials, adhering to submission timelines and deadlines Attending leadership and management meetings and maintaining minutes
• Accurate and timely management of all expense submissions for the office of EVP, Chief Financial & Regulatory Officer, to include external board expenses, following protocols to obtain necessary approvals
• Providing a bridge for smooth communication between the EVP, Chief Financial & Regulatory Officer and internal departments; demonstrating leadership to maintain credibility, trust and support
• Perform other duties as required.

Selection Criteria

• Advanced proficiency in Microsoft Office applications and knowledge of SharePoint and Teams
• Exceptional written and verbal communication skills, a critical thinker with the ability to exercise sound judgment, confidentiality, discretion and integrity at all times
• Keen ability to build and maintain relationships with internal and external stakeholders, Board of Directors, prominent community leaders and all levels of municipal and local governments
• Excellent time management skills to assist with productive management of the EVP, Chief Financial & Regulatory Officer 's time
• Flexibility and ability to recognize and identify constantly shifting priorities and deadlines

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed college or CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year

Physical Requirements:

• The candidates should be comfortable working in a fast-paced environment and capable of handling repetitive tasks with a strong attention to detail

Other Requirements:

• The candidates should be organized

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to schedule and confirm appointments, answer the telephone, relay calls and messages, and respond to electronic inquiries
• The candidates should be able to order office supplies, maintain inventory, and open, distribute, and coordinate regular and electronic incoming mail and other materials
• The candidates should be able to provide customer service and plan, organize, direct, control, and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

As an Administrative Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Willingness to complete CIRO requirements (CSC, CPH, IR Training)
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.

KEY DUTIES & RESPONSIBILITIES 

For the assigned non-technical projects and project sub-components:

·       Supports the delivery of projects through effective coordination and delivery of assigned sub components within overall projects.

·       Assists in the preparation and execution of vendor proposal requests, bid calls, and contract preparation / award.

·       Delivers non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.).

·       Researches and liaises with vendors to obtain quotes. Provides recommendation on preferred vendor.

·       Develops cost estimates for assigned non-technical projects.

·       Determines and prepares resource requirements.

·       Develops schedules and monitors progress against timelines. 

·       Develops and maintains effective relationships with vendors.  Monitors work progress to ensure completion.

·       Ensures assigned project sub-components and non-technical projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.

Client Relationship Management

·       Develops and maintains effective relationships with clients. 

·       Accountable for resolving issues, managing client expectations, and ensuring client satisfaction.

·       Escalates issues as needed.

Project Administration

·       May perform project administration duties.

KNOWLEDGE & SKILLS

·       3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.

·       Administrative, coordination and organizational skills – administrative and organizational skills along with related administrative and coordination work experience.

·       Project coordination – project coordination abilities along with proven experience in coordinating the end-to-end delivery of project sub-components.

·       Non-technical project delivery – proven ability to deliver non-technical projects.

·       Proposal and Contracts – Familiar with industry vendor acquisition practices and contract forms and preparation.

·       Cost estimation – proven ability and experience in preparing cost estimates.

·       Project scheduling – proven ability and experience in creating project schedules and determining resource requirements.

·       Vendor coordination – proven ability and experience in coordinating vendor work and ensuring work completion.

·       Communication –effective communication and influencing skills.

·       Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications. 

Licenses and/or Professional Accreditation

§  Demonstrates an interest in pursuing Project Management Institute Accreditation.

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Location(s):  Canada : Ontario : Toronto 

Under the general direction of the Senior Manager, Executive Services and Protocol, the Office Coordinator provides a full range of administrative and executive meeting support services on-site to employees in the Toronto office.  Functioning autonomously, you are charged with ensuring the administrative activities run efficiently and effectively. You ensure the smooth coordination of the day-to-day technical, security and administrative delivery of services critical in delivering the objectives of that office.  As a member of the Executive Services Team, you contribute to the identification and implementation of changes to administrative practices for continuous improvement. 

More specifically, you will provide:

1. Administrative and office support

• act as the contact person for general public enquiries and/or visitors to the office 
• act as key contact with building management to ensure building issues are addressed, including electrical, kitchen, repairs, etc., in a timely fashion; liaise with the Bank’s head office Facilities team as required
• provide administrative support to the Regional Director (CEA), including scheduling external appointments, travel arrangements, registrations, and expense claims
• act as the back-up of the Executive Assistant in the Toronto Office as needed
• provide on-site administrative support to visiting Bank executives
• liaise with external parties to organize meetings and ensure external liaison activities are appropriately recorded in the Bank’s client relationship management (CRM) tool
• research information on the Internet or from other sources, as required
• support the onboarding and offboarding of Toronto regional office employees
• order and organize office supplies to meet the needs of the Toronto office employees within budget constraints
• contribute to the effectiveness of business in the Toronto office, which encompasses five different departments
• ensure invoices associated with the functioning of the office are paid on time
• maintain and update processes, procedures and other information according to the Bank's Records Management standards and the needs of the office; conduct searches in accordance with Access to Information requests
• provide guidance and training to Toronto office colleagues, such as with the use of the Bank’s self-serve and other tools 
• collaborate and exchange information with colleagues to identify, improve or create best-in-class executive meeting and administration practices
• participate in various team and/or departmental initiatives/projects as required

2. Event and executive meeting support

• maintain a continuous awareness of meetings and events happening in the office so that everything runs smoothly and everything is in order and tidy at all times
• take the lead on preparing Executive space for all external meetings, ensure catering is ordered or coffee is prepared, prepare and clean-up rooms as needed
• ensure all technical support for the meeting is in place working with Information Technology Services (ITS) and troubleshoot when needed
• greet very high-level guests, checking identification and escorting them during their visit
• liaise with the Bank’s Communications teams for events as required
• coordinate the sending of event invitation and event registration, as required
• ensure building passes are available to visiting Bank of Canada staff

3. Security support

• work closely with Security Services to ensure security measures are followed and enforced
• Security Services of any risks to the staff in Toronto
• responsible for undergoing training and acting as fire warden for the office

What you need to succeed
As an administrative professional, you need excellent oral and written skills as well as strong interpersonal skills to include everyone, namely individuals at all levels, including senior external contacts. You also need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. Within this role, being able to think ahead, prioritize and organize work effectively, research and process information and logically assess its implications is also key. 

You will be required to maintain a high level of accuracy, provide special attention to quality and details even as priorities changes and urgencies arise. As part of our great team, you’ll work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you’ll be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.

Please note that this position will require on-site presence 3-4 times per week.  

Nice-to-have

• working knowledge of SharePoint
• working knowledge of Microsoft Dynamics 365 CRM

Your education and experience
Post-secondary education in a field related to the position and a minimum of five years of progressively more responsible experience working in an administrative capacity within an executive environment or an equivalent combination of education and experience may be considered

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret 
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $56,170 to $66,083 (job grade 12)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Administrative Assistant III reports to a Manager and provides coordination and support in the areas of the regional reports, regional information tracking, ESAT, regional newsletters and in some cases supervises other Administrative Assistants.

KEY DUTIES & RESPONSIBILITIES

• Carry out the day-to-day execution of clerical duties to ensure BGIS operations are provided with administrative support
• Coordinate regional reports and perform preliminary analysis
• Coordinate corporate initiatives throughout the region
• Track regional priorities and ensure that information is tracked and compiled as requested
• Coordinate ESAT information and dissemination
• Coordinate regional conferences/meetings; prepare logistics and develop preliminary agenda
• Prepare initial content of newsletter/communications for the region (i.e. Vision Articles, Tenant Newsletters, etc.)
• Prepare/review information prior to Portfolio Manager’s approval of documents regarding the accuracy of content
• In some cases, enter and update Team Members’ information in HRMS. 
• Other related general administrative duties as required
• Other duties as assigned

KNOWLEDGE & SKILLS

• Requires three (3) to five (5) years of administrative experience
• Excellent computer skills, proficient with MS Office
• Self-motivated
• Ability to work independently with little or no supervision
• Excellent interpersonal skills
• Problem solving skills
• Effective leadership skills – may have personnel to manage
• Strong time management skills and organizational skills
• Strong written and verbal communication skills
• Strong customer focus

Licenses and/or Professional Accreditation

• None required

• Posting Period: 15-JUL-2024 to 29-JUL-2024

Reporting to the Supervisor, Customer Support Services, the successful incumbent will be responsible for the overall operational and functional support of the comprehensive event and facility support services provided to City divisions, members of council and external organizations at civic public spaces across the City. The Program Operations Support Officer will also be responsible for the ongoing review, development and implementation of business processes and industry best practices ensuring the highest level of customer service and excellence in the organization.

Major Responsibilities:

• Collaborates with other city divisions, City Council and the Mayor’s Office, Agencies, Event Organizations, Vendors, and members of the public in the execution of seamless events and related programs and by demonstrating a high level of political acuity.
• Consults with both internal and external clients to identify and deliver event and logistical services that respond to unique customer and program requirements.
• Consults with clients to determine the most cost-effective solution for their functional requirements and use of space through innovative procurement strategies, knowledge of industry standards and best practices and subject matter expertise. Supports the development of operating budgets and client contracts for event and logistical services, estimates and cost recovery for services.
• Leads assigned projects related to operational support activities within the unit , ensuring effective teamwork and communication, high standards of work quality and organizational performance, as well as continuous learning.
• Works with the Supervisor, Customer Support Services to recommend, develop and implement policies and procedures regarding event operations and other related program and service specific requirements ensuring proper quality and supports to meet targeted productivity, standards and client satisfaction.
• Identifies, analyzes, rationalizes and optimizes business processes, policies, procedures, systems applications, inputs and outputs, program operations and functions at a detailed level.
• Conducts research into assigned areas, including working with confidential information related to policy, job roles and budgetary changes and producing related reports to enable ongoing and improved productivity and customer service, ensuring that such research takes into account industry best practices, corporate policies and practices, legislation and initiatives by other levels of government.
• Makes recommendations to senior divisional management regarding service optimization and business process simplifications that could result in alternate service delivery, resource allocation.
• Prepares strategies, work plans, project documents, proposals, council reports and presentations.
• Prepares, organizes and presents business cases, proposals, solutions, statistical reports and project documents and statements to various audiences.
• Assists in the development and maintenance of standards and specifications for program and operational systems for the Unit.
• Ensures timely and effective production of all required program reports, statements and maintenance of appropriate records.
• Supports the development and implementation of a centralized Customer Support Services delivery model across City facilities to ensure efficiency and coordination in the use of public spaces and resources.
• Provides input into the development, administration and monitoring of assigned budget, including processing, tracking, and submission of purchases, contracts, revenues and expenditures and ensures expenditures are controlled and maintained within approved budget limitations.
• Assists with the development of a comprehensive business plan for the division including revenue projection and new venture opportunities, forecasting and allocation of resources.
• Coordinates the preparation of Proposals, (RFP, RFQ, RFI), the evaluation process, and vendor performance reviews. Liaises with Purchasing & Materials Management and Legal during procurement for selected divisional contracts. 
• Coordinates technical and educational training and professional development requirements for staff.
• Coordinates and provides support on activities related to training, change management and implementation of policies/programs.
• Works with the Supervisor, Customer Support Services on recruitment, selection, performance and attendance management, deployment, and professional development plans for unit staff.
• Provides information and maintains a monitoring system for issue tracking such as labour relations, employee engagement initiatives, staff development and outcomes, and confidential data collection for People with Disabilities.
• Assists with overseeing the day-to-day operation of unit staff including the scheduling, assigning and reviewing of work and resource management
• Monitors and responds promptly to service complaints to address event and logistical service issues and resolutions.
• Works with the Supervisor, Customer Support Services on providing 24/7 coverage and response for staffing and event related issues at designated facilities.
• Assists with the design and overseeing of a new central venue and equipment booking system by providing operations support for the unit such as leading user acceptance testing of  technology and providing assistance with processes and/or navigating systems, monitoring data, while ensuring enhancement to the day-to-day operation and service delivery at assigned buildings and spaces throughout the organization.
• Oversees and maintains inventory, storage and safe operation of equipment and supplies related to event production to ensure sufficient resources are maintained, and the consistent delivery of event and logistical services.
• Ensures the timely completion of all preventive maintenance programs and audits.
• Develops and maintains templates for data collection and divisional forms.
• Reviews system of internal control and performs internal audits to record, identify and address any assigned venue, event and office equipment deficiencies.
• Recommends, implements and practices security, privacy and quality assurance requirements consistent with MFIPPA and corporate standards regarding storage and processing of confidential corporate and application data and information inputs and outputs.
• Ensures that City by-laws and legislative regulations including the Workplace Hazardous Materials Information System (WHMIS), the Occupational Health & Safety Act, and all applicable building codes are met for event and logistical services at assigned facilities.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in a discipline pertinent to the job function (i.e. Event Management, Project Management, Public Policy), and/or equivalent combination of education and experience.
2. Considerable experience in event production and logistics, including planning, organizing, problem-solving, and decision-making.
3. Considerable experience in project management and large scale, multi-faceted process coordination with the ability to apply principles, techniques, tools and methodologies to accomplish results-oriented outcomes.
4. Considerable experience with business process reviews; researching, formatting, analyzing and developing complex reports, establishing objectives and measures to continuously improve performance and the standard of excellence in the organization.
5. Experience using various computer applications including Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint), as well as implementing, operating and maintaining Venue Booking software and Web applications. 
6. Ability to  work in a multi-level stakeholder environment and establish and sustain effective partnerships with stakeholders including City Divisions, City Council Members, Agencies, Event Organizations and businesses in relation to the Customer Support Services portfolio.
7. Strong oral and written communication and presentation skills, with the ability to effectively communicate with all stakeholders, including elected officials, all levels of the organization, event clients and the public, utilizing discretion when required. 
8. Ability to lead, motivate, supervise unionized team, including managing performance.
9. Highly developed customer service, conflict resolution and problem-solving skills with the ability to develop and recommend solutions.
10. Proficiency in budget monitoring and co-ordination.
11. Ability to multitask and thrive in a high-stress, creative and political environment with frequent and competing deadlines.
12. Ability to take initiative and work independently, taking ownership of a project as well as collaborate with multi-disciplinary teams in fulfilling the unit's and division's goals.
13. Considerable knowledge in relevant legislation in the area of Occupational Health and Safety, Employment Standards Act, AODA (Accessibility for Ontarians with Disabilities Act),and various applicable collective agreements as related to event production.
14. Ability to work occasional extended hours, evenings and weekends to meet deadlines and support events at various locations across the city, as required.
15. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.