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The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.

The Department of Professional Practice (DPP) is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product.

What you will do

• Provide administrative support to partners, senior managers, managers in Audit Center which is a national group within the Audit Practice.
• Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness.
• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software.
• Proactive and independent management of partners’ calendar and contact database in order to maximize best use of the partners’ time.
• Coordinate travel arrangements
• Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials.
• Assist in the preparation and submission of time and expense reports for the partner(s) supported.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat
• Proficiency to quickly learn proprietary software
• Excellent communication skills
• Strong project management skills
• Good judgment and analytical skills with a focus on attention to detail
• Capable of working independently and take ownership of tasks
• Ability to quickly and smoothly adapt to changing client demands
• Administrative experience is an asset
• College diploma or an equivalent combination of education and experience with an administrative assistant skill set

What is the opportunity?

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.

What will you do?

• Data entry of various transactions into the pensioner payroll system which is used to generate monthly payments.
• Information updated on G+, BP Flex, Trust & EPM while maintaining accuracy and timeliness.
• Understanding and knowledge of requirements around tax legislation and the impact on not following process and withholding appropriate taxes.
• Daily tracking of volumes as it relates to transactions processed in a given day.
• Daily organization and prioritization of work received in order to meet all client deliverables and to ensure that appropriate clients have been updated prior to their monthly payroll cycle.
• Provides administration to the benefit payment department which processes approximately 500,000 pension payments on a monthly basis.
• Deadlines and accuracy are key to mitigating risk and exposure to RBC Investor Services as an organization.
• Day to day processing of financial and non-financial changes received.
• Reviews and scrutinizes all instructions receive from client/pensioner to ensure that appropriate updates are made to the system as required.
• Thoroughly checks work to eliminate errors/overpayments.
• Effectively communicates with Client Service team on any discrepancies in the data received and, on any questions, relating to future stop dates.
• Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.
• Distribution on a monthly basis of client reports generated confirming details around payments issued.

What do you need to succeed?

Must-have

• 1-3 years of relevant work experience
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Experience in the financial industry
• Superior communication skills
• Knowledge of Pensions/ Benefit Payment System and Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Opportunity to obtain hands-on experience throughout your role.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• Excellent career development and progression opportunities.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-08-14

2024-08-26

The Administrative Assistant will provide administrative, managerial and organization assistance to the Vice President, Product Development and Innovation and Vice President, Global Sourcing. The successful candidate will be a high-energy, experienced executive assistant with an extremely professional demeanor, business maturity and discretion. This role will satisfy the self-starter who takes pride in contributing through support for the C-suite and has enthusiasm for coordinating key business events and corporate travel, recognizing that s/he is an extension of the office of the VP and will represent their presence accordingly.

• Proven track record in an administrative role

• High degree of professionalism, business maturity, common sense and good judgement

• Strong organization skills and attention to detail and accuracy

• Flexibility and able to thrive in a fast-paced environment

• Able to maintain confidentiality on highly sensitive matters

• Gather information/research assignments as required

• Takes pride in contributing through support with a positive attitude

• Thinks ahead to mitigate roadblocks or issues

• Can navigate different personalities and negotiate when necessary

• Screen all incoming mail, and handle/pass onto suitable personnel when required, prioritizing the remainder for the Vice Presidents

• Assist and coordinate staff moves

• Takes personal accountability

• Critical thinker and life learner

• Responsibilities include;

  • Coordinate all administrative aspects, including dynamic calendar management, meeting setup (A/V equipment and catering, etc), guest pickups, expense reports, travel arrangements, improvement of filing systems, and ordering of supplies to ensure the team operates efficiently and effectively

  • Schedule and organize the quarterly business review meetings and annual planning meetings

  • Compile information or ask from team for VP input or review

  • Schedule monthly and quarterly planning meetings, including agenda, order catering and presentation material preparation, etc.

  • Act as the key point of contact for several external vendors providing reliable and timely resolution to inquiries

  • Onboard new employees

  • Plan and co-ordinate team events and quarterly meetings

The individual will need to work collaboratively with other business and cross-functional teams and support team members in several time zones. The Product Development and Sourcing teams are predominantly located in Toronto and Calgary, and have a small team in Vancouver, while the Global Sourcing teams are in Toronto, and various cities across Southeast Asia (China, Bangladesh, Vietnam etc.)

What you bring

• 5+ years of experience supporting VP executives’ role within a fast paced and/or professional firm

• Advanced working knowledge of Adobe and Microsoft Office Suite. Knowledge of Concur and Coupa is an asset.

• Superior written and verbal communication skills

• High level of independence and can be relied upon to follow work through to completion

• Proven ability to manage multiple tasks simultaneously, take initiative, exercise sound judgement, and anticipate needs

• Proven ability to establish valuable relationships within an organization

• Demonstrate a positive attitude, with the ability to cope well under pressure with little or no supervision

• Provide professional administrative support in a helpful, respectful and friendly manner

• Extremely professional with executive presence, tact, and political savvy

• Willing to occasionally monitor email off-hours

• Willing to work onsite 3 days a week

• Willing to provide back up support to the other Consumer Brands Division Administrative Assistants

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

As the Executive Assistant, you will be responsible for acting as the key contact person for the SVP. This includes booking meeting rooms, scheduling meetings and at times, create/edit presentations. You will also be responsible for monitoring an inbox to help manage meeting proposals, action items and address and delegate inquiries. Additionally, you will be managing the SVP’s calendar and coordinating incoming and outgoing mail

What Will You Do?

• Effectively represents the SVP’s and business unit through professional and collaborative interactions with executive assistants across the enterprise. 

• Anticipate issues and initiates appropriate actions to ensure the most effective use of the MD’s time, and efficient function of the business unit, prioritizes incoming requests and inquiries, responds in a timely manner and redirects as appropriate. 

• Ensures all required information for meetings is assembled in advance, including agendas, pre-reads and other materials. 

• Proactively manages the SVP’s calendar to ensure the most effective use of time with minimal input and direction and coordinates with key partners as required.

• Manages travel arrangements for efficiency and cost effectiveness. 

• Acts as the first point of contact for key external stakeholders. 

• Assist with the logistical organization of both senior management, full department meetings, planned or ad hoc team events, including booking meeting rooms, arranging catering, distribution of materials and providing post-event support, as needed. 

• As required, prepares expense reports ensuring accuracy and adherence to finance policies, and assists with the overall budget and identifying opportunities for department cost savings.

• Ability to work in a fast-paced environment and deal with change and continuously shifting requirements Highly proficient in Microsoft Word, Power Point, Excel, Outlook

• Ability to create and edit documents, PowerPoint slide decks as per guidance provided

• Strong calendar management/scheduling skills

• Provide executive administrative assistance in support of the senior executive maintaining a high degree of confidentiality and accuracy within a fast-paced, deadline driven environment.
  Assist as the primary liaison for the senior executive, with senior internal and external stakeholders.

• Coordinate and maintain senior executive’s correspondence, calendar, and reporting, responding and prioritizing as appropriate and with discretion.
  Proactively manage complex travel arrangements/itinerary; ensuring seamless travel and efficient use of budgeting and resources.

• Provide support in the planning and development of internal and external meetings or events, activities and key initiatives such as roundtable sessions.
  Manage the senior executive’s and leadership team’s supplier relations, maintain records and business expenses, and ensure invoices and bills are promptly paid; prepare and approve expenses according to delegated authorities.

• Coordinate all aspects of logistical organization of conferences/meetings. Develop agendas, materials and routines, including action items and follow-ups. Provide post-event support as needed.

What do you need to succeed?

Must-have:

• 5+ years of Executive support experience supporting senior leadership. Superior organizational skills specifically around calendar management, scheduling, ability to organize, plan, and schedule activities.

• Strong interpersonal relationship skills in working effectively with various levels of staff, including senior management and executives; ability to work as a team member.

• Sound judgement in decision making; strong problem solving skills and resourceful in working with others and representing the office of the senior executive.
  Anticipate the needs of the senior executive and flag questions or opportunities before issues arise.

• Demonstrate initiative, positive and helpful attitude when dealing with others in a professional manner.

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to details.

• Highly resourceful team-player, with the ability to also be extremely effective independently.

• High proficiency in MS Office (Word, PowerPoint, Excel, Outlook); Intranet and Internet navigating and research skills.

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, fair compensation, commissions, and stock where applicable

• Leaders who help your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid
#LI-POST
 

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

TORONTO

Canada

37.5

Full time

PERSONAL & COMMERCIAL BANKING

Regular

Salaried

2024-08-12

2024-08-26

Medcan is recruiting for a Casual Front Desk Associate for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

The Accountabilities:

• Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments

• Processing payments for appointments and products

• Ensuring all appropriate patient forms are completed

• Open and close procedures including next day preparation

• Scheduling appointments and booking referrals for clients

• Inventory of Reception supplies

• Back up for the Concierge team and related tasks.

• Clinic Flow Desk coverage including managing patient and staff flow

• Responding to all client issues and enquiries

• Problem solve in a fast-paced environment

• Troubleshooting

• Maintain a good working relationship with other departments to ensure an outstanding client experience

• Liaison with all clinic departments

• Respond to staff and client inquiries via email

The Requirements:

• Prior experience in similar role

• Four Star Hotel experience or a hospitality education is an asset

• Education in health or a related discipline is an asset

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Intermediate level skills in MS Office

• Exceptional customer service skills

• Ability to multi-task

• Ability to work well in a team environment

• Ability to foster relationships outside of the Reception team

This is a casual position currently scheduled on Saturdays and occasional weekdays located at our Toronto office at 150 York St. Applicants must be available to work in-clinic between the hours of 6:30am-7:00pm.

What is the opportunity?
In this role, you will provide administrative assistance and organizational coordination to a Vice President, within Technology & Operations.

What will you do?

• Act as the key contact for the executive that you will be supporting.

• Manage and maintain calendars, and coordinates meetings, conferences, and travel arrangements for the Executive.

• Responsible for monitoring an inbox to help manage meeting proposals, and action items and address and delegate inquiries.

• Support to organize meetings, video and in-person meetings (book meeting location and equipment resources). Set up and coordinate business planning sessions, townhalls, staff meetings, management meetings, bi-weekly management team meetings and one-on-one’s with direct reports; agendas minutes and supporting materials.

• Prepare presentation materials, reports and meeting agendas, as required.  Ensure relevant information is accessible, assembled and prepared for meetings.  

• As required, follow up on any agenda items, minutes or deliverables including coordination with facilitator and presenters to deliver materials in a timely manner.

• Support the overall objectives of the senior management team with the coordination of meeting planning and materials, including providing administrative support, organizing of team meetings, helping with town hall meetings, etc.

• Coordinate travel and hotel arrangements for the team, as needed.

• Process monthly expense reports and maintain Vacation Schedule and up-to-date records for the executive and their direct reports within Workday.

• Validate expense reports before VP approval, as required. Proactively seek opportunities to provide additional value to ensure all established deadlines/commitments are met

• Work closely with other executive assistants in the organization to effectively plan meetings, and events and manage calendar series. Provide administrative back-up to other executive assistants during vacation and other absences

• Continue to adjust the way we work, supporting the overall goals of the senior management team (display agility, utilize new tools and skills (virtual capabilities) and encourage and proactively identify and execute on efficiencies).

• Facilitate and support operational aspects, such as; asset and inventory management, onboarding support for new hires and transfers

• Support the VP in activities to drive deeper employee engagement (i.e. team social events, coffee chat sessions, focus groups, and other connect-with-VP opportunities)

What do you need to succeed?

Must have:

• 5+ years’ experience in executive administration/chief of staff experience, providing support to senior-level management or relevant experience

• Strong interpersonal and diplomacy skills. Comfort in dealing with individuals across all levels of the organization

• Ability to thrive in a collaborative environment with a strong capability to prioritize activities.

• Ability to work in a fast-paced environment. Adapt to change and navigate continuously shifting requirements

• Ability to work efficiently and accurately with minimal supervision

• Highly proficient in Microsoft Word, PowerPoint, Excel, and Outlook. Ability to create and edit documents, and PowerPoint slide decks as per guidance provided

• Strong organizational skills including the ability to organize, plan, and schedule activities and strong calendar management/scheduling skills

Nice to have:
 

Solid knowledge of relevant policies and procedures (e.g. Workday, vacation and absence management; expense guidelines; travel policy)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• Ability to make a difference and lasting impact

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

#LI-Hybrid
#Ll-POST

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-30

It’s an exciting time to join the team at Hydro One!

This role supports the EVP, Chief Financial & Regulatory Officer directly and manages the desk of this critical role. As a highly visible Executive Assistant, you will be reporting directly to the EVP, Chief Financial & Regulatory Officer and serve as a key member of this dynamic team.

General Accountabilities

• Efficiently managing all day-to-day administrative matters of the EVP, Chief Financial & Regulatory Officer
• Managing the EVP, Chief Financial & Regulatory Officer's calendar, ensuring schedules are followed and respected, as well as upcoming commitments and responsibilities are met
• Liaising with the EVP, Chief Financial & Regulatory Officer and their direct reports through information sharing and follow-ups while maintaining a high level of confidentiality and discretion
• Successfully completing critical aspects of deliverables with a hands-on approach, including drafting letters, personal correspondence, reviewing communications and reports, as well as other tasks
• Evaluating, prioritizing, and following up on incoming issues and concerns addressed to the EVP, Chief Financial & Regulatory Officer, including those of a sensitive or confidential nature
• Organizing and coordinating off-site meetings, town halls, conferences and business functions on behalf of the EVP, Chief Financial & Regulatory Officer. Coordinating travel plans, itineraries, and agendas and compiling documents for travel-related meetings as necessary
• Assisting the EVP, Chief Financial & Regulatory Officer in preparing Board and Committee meeting materials, adhering to submission timelines and deadlines Attending leadership and management meetings and maintaining minutes
• Accurate and timely management of all expense submissions for the office of EVP, Chief Financial & Regulatory Officer, to include external board expenses, following protocols to obtain necessary approvals
• Providing a bridge for smooth communication between the EVP, Chief Financial & Regulatory Officer and internal departments; demonstrating leadership to maintain credibility, trust and support
• Perform other duties as required.

Selection Criteria

• Advanced proficiency in Microsoft Office applications and knowledge of SharePoint and Teams
• Exceptional written and verbal communication skills, a critical thinker with the ability to exercise sound judgment, confidentiality, discretion and integrity at all times
• Keen ability to build and maintain relationships with internal and external stakeholders, Board of Directors, prominent community leaders and all levels of municipal and local governments
• Excellent time management skills to assist with productive management of the EVP, Chief Financial & Regulatory Officer 's time
• Flexibility and ability to recognize and identify constantly shifting priorities and deadlines

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed college or CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year

Physical Requirements:

• The candidates should be comfortable working in a fast-paced environment and capable of handling repetitive tasks with a strong attention to detail

Other Requirements:

• The candidates should be organized

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to schedule and confirm appointments, answer the telephone, relay calls and messages, and respond to electronic inquiries
• The candidates should be able to order office supplies, maintain inventory, and open, distribute, and coordinate regular and electronic incoming mail and other materials
• The candidates should be able to provide customer service and plan, organize, direct, control, and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

As an Administrative Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Willingness to complete CIRO requirements (CSC, CPH, IR Training)
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.

KEY DUTIES & RESPONSIBILITIES 

For the assigned non-technical projects and project sub-components:

·       Supports the delivery of projects through effective coordination and delivery of assigned sub components within overall projects.

·       Assists in the preparation and execution of vendor proposal requests, bid calls, and contract preparation / award.

·       Delivers non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.).

·       Researches and liaises with vendors to obtain quotes. Provides recommendation on preferred vendor.

·       Develops cost estimates for assigned non-technical projects.

·       Determines and prepares resource requirements.

·       Develops schedules and monitors progress against timelines. 

·       Develops and maintains effective relationships with vendors.  Monitors work progress to ensure completion.

·       Ensures assigned project sub-components and non-technical projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.

Client Relationship Management

·       Develops and maintains effective relationships with clients. 

·       Accountable for resolving issues, managing client expectations, and ensuring client satisfaction.

·       Escalates issues as needed.

Project Administration

·       May perform project administration duties.

KNOWLEDGE & SKILLS

·       3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.

·       Administrative, coordination and organizational skills – administrative and organizational skills along with related administrative and coordination work experience.

·       Project coordination – project coordination abilities along with proven experience in coordinating the end-to-end delivery of project sub-components.

·       Non-technical project delivery – proven ability to deliver non-technical projects.

·       Proposal and Contracts – Familiar with industry vendor acquisition practices and contract forms and preparation.

·       Cost estimation – proven ability and experience in preparing cost estimates.

·       Project scheduling – proven ability and experience in creating project schedules and determining resource requirements.

·       Vendor coordination – proven ability and experience in coordinating vendor work and ensuring work completion.

·       Communication –effective communication and influencing skills.

·       Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications. 

Licenses and/or Professional Accreditation

§  Demonstrates an interest in pursuing Project Management Institute Accreditation.