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This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

As an Executive Assistant to Senior Vice-President, you are responsible for managing the day-to-day administrative activities in support of the Senior Vice-President, ensuring the department operates in an efficient manner. The role applies strong administration and organization skills to provide support activities such as calendar management, invoice processing, travel booking, preparing correspondence, and screening and evaluating email and correspondence. The Executive Assistant to SVP exercises independent initiative and judgement in managing special projects on behalf of teams, planning, and following up on details regarding conferences and assisting in implementing operational plans the role makes decisions on daily priorities, developing and maintaining administration procedures and processes, coordinating meetings, and processing expense accounts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

• Calendar management - Maintain and monitor the executive’s calendars of scheduled appointments, upcoming events and matters requiring immediate attention. Coordinate agendas, and send meeting invitations and agendas to attendees, book meeting rooms and arrange for IT resources and refreshments in support of a smooth and efficient meeting facilitation.

• Travel arrangement & expense reporting - Arrange travel arrangements and maintain travel expense account including expense submissions on behalf of the Executives. Arranges group travel, as necessary. Monitor and track all department invoices and expenses including contracts; process expense reports/invoices and update financial reports when required.

• Professional support - Prepare standard correspondence, minutes, reports, and presentations frequently of a confidential, strategic and/or specialized nature ensuring completed material is produced in a timely manner. Assist with the preparation of presentations and management reporting. Coordinates leadership team meetings including sending out invites and agenda, keeping and sharing minutes and compiling presentation materials.

• Administrative duties - Provide ongoing administrative support such as; assisting with onboarding/off boarding activities for new and departing employees which include processing requests for technology requirements, business cards, corporate cards, expense, and travel profiles etc. As required, put together decks for any team or annual events, under guidance of SVP/VP and their directs. Act as delegate for executives and their direct reports, as required, for workday transactions.

Who you are

• You’re an experienced administrative professional. You have at least 3-5 years of experience as an Executive Assistant in a highly professional, confidential, and fast-paced environment.

• You’re a strong communicator. You have excellent verbal and written communications and interpersonal skills to interact with a wide range of individuals in a wide range of situations, which usually requires tact, diplomacy, and discretion.

• You’re digitally proficient. You have a strong command of MS Office suite including Word, Excel, PowerPoint, and Outlook.

• You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative, Report Analysis, Travel Coordination

• Posting Period: 27-Sep-2024 to 04-Oct-2024

As leaders in excellence and ground-breaking services for healthy aging, we are seeking a long­ term care home Administrator to ensure the effective operation and administration of our long-term care homes while creating a culture of learning and commitment to continuous improvement among the home's staff conducive to achieving positive outcomes in the delivery of resident care.

Major Responsibilities:

• Responsible for the effective operation and administration of a long-term care home in accordance with provincial legislation and provincial, City and divisional policy directions
• Administers, directs and manages all activities in the home through effective strategic and operational planning, ethical decision-making and innovation.
• Leads effective change management while maintaining a positive and healthy work environment.
• Develops operational plans to achieve the goals and objectives of the home and to guide day­ to-day activities that are aligned with the Division's mission, vision, values and strategic directions.
• Provides leadership in the development of meaningful linkages and partnerships with other organizations and the community, developing communication networks with providers, advocacy groups and the community at large.
• Leads the home's integrated quality management system, effectively managing quality, risk, ethics, safety and resource utilization, acting on any issues of non-compliance in a timely and comprehensive manner and creating a culture of learning and commitment to continuous improvement among the home's staff.
• Participates as a leader in the Division's continuous quality improvement processes, prioritizing and recommending improvements in areas related to resident care, environment, information management, human resources, management and community development.
• Provides leadership in the creation of a safety culture within the home and contribute to Division-wide safety initiatives.
• Establishes processes to ensure accountability at all levels of the home's operations.
• Ensures effective communication processes with both internal and external stakeholders, that include resident home area rounds, family meetings and regular staff meetings.
• Provides strong leadership skills which encourage the participation, commitment and contributions of staff that result in the provision of high-quality resident care and the creation of an innovative environment of excellence.
• Responsible for the protection, control, management and effective utilization of the physical and financial resources of the home, including budget and internal controls.
• Prepares regular reports, as required by divisional policy, and provides useful, timely, accurate information to the Director Long-Term Care Homes in order to effectively manage quality, risk and budget, anticipates community issues and new opportunities, and makes informed decisions.
• Encourages, facilitates, and participates in appropriate community outreach and professional activities related to long-term care and the operation of long-term care homes.
• Manages the home in a manner that complies with, or exceeds, the requirements of the Ministry of Health and Long-Term Care and Ministry of Labour legislative and regulatory requirements and acts on any issues of non-compliance that arise in a timely, effective and comprehensive manner.
• Prepares reports for, supports and attends designated meetings of the Advisory Committee on Long- Term Care Homes and Services, Home Advisory Committee, Family Council, Residents' Council, Volunteer Committee and other agencies involved with the home's operation as well as divisional committees, as assigned.
• Provides support for the volunteers and student placements from secondary schools, community colleges, and/or universities.

Key Qualifications:

Your application should describe your qualifications as they relate to:

1. Master's degree in Nursing, Health Administration or Social Services, or accredited internship and/or recognized courses in long-term care management.
2. Experience working in fast paced complex healthcare environment.
3. Experience as a senior manager in a long-term care home, providing strategic leadership in operational planning, management of risk, ethical decision-making and innovation.
4. Experience in creating, monitoring and maintaining systems to ensure safety and achieving positive outcomes, of a high standard, in clinical care and services in a long-term care home setting.
5. Experience in assessing, planning, managing, directing and evaluating operational, financial and management systems and physical resources, including human resource management and labour relations.
6. Successful completion of the long-term care home administration or management program, or willingness to enroll in the program as required by Ontario Regulation 79/10.
7. Motivational leader who can supervise and manage staff in a fast-paced politically sensitive, unionized environment.
8. Ability to demonstrate strong leadership and political acumen.
9. Ability to promote and foster effective teamwork and establish an environment of excellence through focus on culture of safety.
10. Ability to effectively manage and lead change within a complex organization from inception to implementation.
11. Ability to develop a healthy, safe and positive home environment to live, visit, volunteer and work. Ability to effectively communicate both verbally and in writing at a senior management level.
12. Advanced knowledge of continuous quality improvement to be able to achieve positive outcomes for improved quality of resident care and life.
13. Considerable knowledge of the community's changing needs and health status, and an ability and insight to identify and develop innovative and appropriate responses to those needs.
14. Knowledge of relevant legislation, regulations, codes and policies, including the Fixing Long­ Term Care Act and Regulation 79/10, Employment Standards Act, Human Rights Act, Occupational Health and Safety Act, WHMIS, fire safety and building codes, French Language Services Act, and Accreditation programs, with an ability to integrate these processes into an overall quality management program.
15. Excellent analytical capability with statistical and other information resources. Proficiency in the use of various computer applications, including Office Suite.
16. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note:

If the new Administrator does not successfully complete the program referred to in Key Qualification #6 as outlined above, the City will be required to cease to employ the individual as an Administrator in the timeframe set out in the Fixing Long-Term Care Act and Regulation 79/10.

As a condition of employment with the Senior Services and Long -Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

If you applied to the temporary, full time (12 months) vacancy - 49704, your application will still be considered for this permanent full-time vacancy.

Reporting to the Manager, Finance & Business Services, the Supervisor Administrative Services PS will supervise and coordinate all administrative, clerical, payroll and time & attendance reporting activities.  They will build strong relationships with our partners in the Pension Payroll and Employee Benefits (PPEB) and People and Equity (P&E) divisions to ensure alignment with corporate policies and to resolve specific inquiries.  And this individual will use their strategic lens to develop ways to assist Senior Leadership in decision making, and address the long-term continuity of the unit, in order to support Paramedic Services staff who work as part of a 24/7 operation.

If this sounds like you, we’d be delighted to hear from you!

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises and coordinates a wide range of services, within Paramedic Services including, but not limited to, payroll time and attendance, records management, courier and mail services, office administration.
• Supervises, motivates, trains, recognizes and celebrates the successes of, assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and the encouragement of innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Coordinates recruitment and initiates disciplinary action as necessary, participating in the grievance process, ensuring equitable outcomes are met.
• Supports the recruitment and promotional process for the Division, ensuring processes are fair and adhere to corporate policies, procedures and Human Rights Legislation and Collective Agreement provisions.
• Develops innovative and appropriate training programs for the unit's staff in areas of administration and payroll related practices, programs and procedures, especially with a focus in onboarding new staff.
• Works closely with the Pension Payroll and Employee Benefits (PPEB) division to identify and resolve payroll specific issues, and to mitigate for these in the future whenever possible.
• Provides and interprets standard reports to management staff and, based on the assessment of program needs and initiatives, suggests enhancements to these reports or the creation of new reports and dashboards to assist with decision making.
• Ensures legislative requirements and corporate policy changes are incorporated and compliant with staff training, staffing plans and programs.
• Develops payroll and administrative policies and procedures for the division and implements interim procedures of divisional administrative policies.
• Ensures accurate payroll administration and time entry into the payroll system and the consistent management of payroll source documents, forms, files, records management, rosters, reports, and audit activities, to meet the required Corporate and internal deadlines. Provides input, recommends and monitors payroll codes and applications to ensure they are controlled and maintained.
• Monitors and reports on the analysis of Paramedic pay variances arising from their six week cycle. Liaises with employees, Management, PPEB and the Union to resolve overpayment/underpayment issues.
• Monitors and provides oversight of organizational and position changes.
• Evaluates, adjusts and introduces innovative strategies to new and emerging issues, administrative processes, staffing requirements and priorities to meet corporate initiatives and the client's operational goals, objectives and business needs.
• Liaises with Finance, People & Equity, other divisions and various levels of staff to resolve administrative and payroll related issues, clarify roles and build partnerships, achieving mutual support and service improvements. Ensures that staff follow corporate guidelines, collective agreements and payroll procedures.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Works collaboratively and in conjunction with, the Corporate Employee Relations team when providing advice on collective agreements and in administering Collective Agreement matters. Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
• Participates in various corporate and divisional committees to identify, develop and implement various reports, management information systems, policies, processes and procedures for the improvement and coordination of corporate and divisional standards regarding SAP, the Workforce Central and TeleStaff systems.
• Maintains a continuous awareness of staffing levels. Analyzes and projects staffing requirements, and monitors resources to meet the Division's needs.
• Reports, coordinates, presents and negotiates the recovery of overpayments as per the terms and conditions set out in the Local 79 and Local 416 Collective Agreements and corporate policies.
• Coordinates the preparation and processing of the Division's payroll notification forms, employee separation forms, alternate rate forms, and employee payouts relating to internal promotions, transfers, terminations and retirements, etc.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the role (e.g., Business administration, etc.) OR a combination of education and relevant experience.
2. Considerable experience managing staff, providing team leadership and work direction in a corporate and/or unionized environment.
3. Considerable experience and understanding using automated payroll/time and attendance systems (e.g., SAP/KRONOS)
4. Experience successfully leading multiple project and change initiatives, from inception to implementation, in a detailed and time-sensitive environment.
5. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's Licence.
6. Excellent interpersonal skills with the ability to establish and maintain effective working relationships with public and staff.
7. Excellent organizational skills with the ability to effectively establish timelines and handle a varied workload.
8. Ability to exercise independent judgement and discretion in dealing with confidential matters.
9. Familiarity with and the ability to appropriately apply applicable government legislation and statutes such as, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, and labour and human rights.
10. Ability to support the Toronto Public Service values and to ensure a culture that champions equity, diversity, inclusion and respectful work places.

Hybrid Work Program

The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports amore modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and team-work.

A Qualified List of candidates will be established for the Supervisor Administrative Services PS (Payroll) position in the Toronto Paramedic Services/PS Operational Support/PS Operational Support Finance & Business Services and will be in effect for 24 months from the date the list is created. Qualified candidates on the list may be considered when filling future  permanent and/or temporary vacancies in this position.

Notes:

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
• If selected for a temporary position, employee's placement is conditional on the approval of his/her executive director/general manager or designate
• Temporary and fixed-term part-time non-union employees will be reassigned to this position
• In accordance with the City's Acting Assignment policy, if the posted non-union temporary position becomes permanent, it may not be reposted

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Administrative Assistant.

Reporting to the Director, Security Operations, the Administrative Assistant will be responsible for day-to-day administrative support for mid to senior leaders and their departments utilizing new technologies to deliver efficient processes in such areas as in such areas as correspondence, meeting arrangements/scheduling, time management, information maintenance and general office support.
This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. 

KEY ACCOUNTABILITIES 
 

• Provide comprehensive administrative support to Senior Managers and their departments, including managing schedules and calendars, scheduling meetings and booking travel arrangements.
• Maintain leader's calendar regarding meetings, appointments and screen calls and visitors, being mindful of established priorities.
• Schedule and make all necessary arrangements for meetings and conferences such as the preparation and distribution of agenda and handouts, acquiring of meeting room, accommodation, notification of participants, arranging for audiovisual or other equipment, preparing and issuing meeting notices, typing of minutes of the meeting covering numerous items such as corporate business plans, organization changes, executive appointments, labour relations and bargaining strategy, etc
• Participate with Senior Manager in the setting of priorities and the scheduling of Senior Manager's work projects and activities, advising relative to the status of current work, target dates, scheduled actions/meetings etc., and other related demands on Senior Manager's time.
• Maintain referral and follow up control logs to keep Senior Manager informed of impending actions, progress etc. 
• Coordinate all access to Senior Manager. Set up priority for requests and, where possible and prudent, refer same to other knowledgeable staff for action or, within prescribed limitations, respond personally to request providing required information or service.  
• Prepare and edit correspondence, reports, presentations, and other documents.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
• Manage expense reports, budgets, and other financial documents.
• Perform other administrative duties as required to support the leadership team

EDUCATION
 

• Post secondary diploma/degree in Business Administration, Communications, or a related field preferred.

 
QUALIFICATIONS
 

• Minimum of 2 years of experience in an administrative support role.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
• High level of discretion and confidentiality.
• Strong problem-solving skills and the ability to work independently.
• Excellent interpersonal skills and the ability to work effectively with all levels of the organization.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

What Makes a Career at OPG Different?

As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. 
At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  
Safety – it’s our business
Integrity – always lead with integrity
Excellence – never satisfied with good enough 
Inclusion – working together for powerful outcomes
Innovation - creativity accelerates possibility

Here's why OPG might just be the ideal workplace for you:

• Exceptional range of opportunities province-wide
• Long-term career growth and development opportunities
• Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.

Our promise to you:

• We care about the safety and the well-being of our employees. It is our utmost priority.
• A supportive work environment where you can be your best every day.
• Opportunities to stretch and develop.
• Offer different ways for you to give back to communities where we operate.
• Partner with Indigenous communities and support local businesses.
• We support employment equity, diversity and inclusion.

Are you ready to start a career that has the power to electrify life on and off the job? Apply now.

APPLICATION PROCESS
Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., October 7, 2024 .  OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

• Posting Period: 18-Sept-2024 to 02-Oct-2024 
• Work Location: 176 Elm St, Toronto, M5T 3M4

• Reporting to the Manager, Access to Housing, the Support Assistant C is responsible for the management, coordination, and delivery of administrative operations within the Access to Housing section.

   

  Major Responsibilities:

  • Greets visitors and responds to client and partner enquiries sharing broad knowledge of the operational area/function.
  • Contacts clients and partners to ensure information in the waitlist database is accurate and makes updates, as needed.
  • Maintains manual and computerized filing and retrieval systems for records/documents, including filing correspondence, records, reports, inventory, and manuals.
  • Ensures calls and service requests are logged and shares/forwards enquiries with appropriate personnel.
  • Collects, sorts, tracks, date stamps, distributes, prepares, and processes forms and documents, including mail, fax, statements, invoices, reports, vouchers, cheque requisitions, cash, receipts, tokens, and purchase orders.
  • Monitors, orders, picks up and maintains supplies/resource materials for unit.
  • Prepares, collects, prints and distributes materials, photocopies documents, and sends facsimiles.
  • Prepares, researches, maintains, and processes documents. Selects and presents data from manual or computerized fields (e.g. MS Excel spreadsheet and MS Access database) for various summaries and reports.
  • Drafts correspondence, prepares presentation materials, and completes forms.
  • Receives documents/applications, invoices/monies from the public or other levels of government and ensures they are recorded and secured in the appropriate manner.
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
  • Utilizes layout, formatting, and keyboarding skills. Performs database searches to input, retrieve, process and report information as requested.
  • Provides assistance with reconciliation and analysis of financial and statistical data.
  • Provides administrative support to the Management team, as well as front line staff.
  • Coordinates meeting rooms, bookings, and special requirements for meetings. Attends meetings, takes and transcribes minutes.

   

  Key Qualifications:

  1. Considerable experience working in a customer service environment dealing directly with service providers, the public and staff in person, over the phone, or by mail inquiries.
  2. Considerable experience and proficiency in computerized software programs, specifically Microsoft Word, Excel and PowerPoint and experience with data entry, layout and formatting procedures for text, tables, and spreadsheets and mail merging.

  
  You must also have:

  • Ability to set up and maintain manual and computerized filing systems.
  • Ability to work independently and complete tasks with minimal supervision.
  • Ability to handle detailed work with accuracy.
  • Mathematical ability to compile statistical summaries and to balance accounting documents.
  • Knowledge of standard office practices and procedures, including the City’s procurement processes.
  • Good interpersonal skills with the ability to communicate effectively, both orally and in writing and develop solid internal and external work relationships.
  • Ability to plan, organize and manage a high volume of work with minimal supervision and complete a number of diverse tasks simultaneously.
  • Excellent interpersonal skills and ability to work co-operatively within a team setting with shared work tasks.
  • Ability to handle confidential and sensitive information with discretion and tact.
  • Problem solving and decision-making skills, with ability to handle and resolve situations, utilizing knowledge of policies, practices, and procedures.
  • Ability to work in a human services environment.

• Posting Period: 20-SEPT-2024 to 04-OCT-2024 

Major Responsibilities:

• Schedules, assigns, and reviews work. Approves time and attendance. Monitors and evaluates staff performance, trains, and coaches, as required, hears grievances, and recommends disciplinary action, when necessary.
• Provides program and project management support, coordination, and leadership within the unit.  Coordinates day-to-day office operations, with a focus on problem solving and issue management.  Manages risk and sensitive issues.
• Prepares strategies, work plans, briefing notes, requests for proposals, budgets, council reports, data analysis and presentations.
• Assists in the development, implementation and maintenance of standards and specifications for program and operational systems.
• Liaises with other divisions, departments, residents, elected officials, internal stakeholders, and external partners and other orders of government. Coordinates divisional and corporate initiatives.
• Attends and evaluates facilities at both service counters, and other sites, as required.
• Coordinates the wedding chamber booking/refund process, claims submission, and annual cemetery reporting requirements.
• Coordinates polling process and provides work direction to staff regarding all polls.
• Coordinates records retention policy for Registry Service's core service lines and the Assessment Roll.
• Daily review of Purchasing Card Industry (PCI) rules, supply ordering, and financial compliance.
• Acts as a Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment and safe work procedures are in place. Prepares incident and accident reports, as necessary.
• Performs other related duties, as assigned.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function, combined with relevant experience or equivalent combination of education and experience.
2. Experience in project co-ordination and experience addressing a range of operational issues in a customer service environment.
3. Experience managing a high volume of information and customer service interactions.
4. Experience in researching, developing/writing reports, and preparing correspondence for the consideration of senior management and external stakeholders.
5. Experience in financial analysis, reporting and budget preparation in a large complex organization.
6. Demonstrated ability to organize and manage document systems and spreadsheets, including reviewing, compiling, analyzing, and reporting information.
7. Proficiency in the use of current office and workplace technology and other computer applications relevant to the position, such as Microsoft Excel, Word, PowerPoint, Outlook, SAP, Adobe, Point of Sale (POS), and web-based collaboration tools, including WebEx and appointment booking applications.
8. Excellent verbal and written communication skills with the ability to communicate clearly and effectively to a variety of audiences.
9. Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
10. Strong problem solving, multi-tasking & organizational skills with an ability to manage multiple priorities within tight time constraints.
11. Demonstrated ability to work independently and cooperatively and use discretion when handling sensitive information.
12. Awareness of Registry Services’ core service areas: marriage licence issuance, civil wedding services, burial permit issuance, death registration, liquor licensing, polling services and commissioning would be considered an asset.
13. Knowledge of Human Resources policies, guidelines, procedures, Collective Agreement obligations, and employment legislation such as Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act.
14. Ability to work in person at the base location (City Hall) 5 days a week and travel to the North York Civic Centre Office, as required.

• Work Location: City Hall, 100 Queen Street West, Toronto

The Administrative Assistant will provide administrative, managerial and organization assistance to the Vice President, Legacy Modernization. The successful candidate will be a high-energy, experienced executive assistant with an extremely professional demeanour, business maturity and discretion. This role will satisfy the self-starter who takes pride in contributing through support for the C-suite and has enthusiasm for coordinating key financial events, recognizing that s/he is an extension of the office of the VP and will represent their presence accordingly.

• Proven track record in an administrative role

• High degree of professionalism, business maturity, common sense and good judgement

• Strong organization skills and attention to detail and accuracy

• Flexibility and able to thrive in a fast-paced environment

• Able to maintain confidentiality on highly sensitive matters

• Takes pride in contributing through support with a positive attitude

• Takes personal accountability

• Critical thinker

• Responsibilities

• Coordinate all administrative aspects, including dynamic calendar management, meeting setup (A/V equipment and catering, etc), guest pickups, expense reports, travel arrangements, improvement of filing systems, and ordering of supplies to ensure the team operates efficiently and effectively

• Schedule and organize the quarterly business review meetings and annual planning meetings

• Act as the key point of contact for several vendors providing reliable and timely resolution to inquiries

• Onboard new employees

• Plan and co-ordinate team events, PI Planning and Quarterly meetings including catering and PowerPoint Presentations

What you bring

• 5+ years of experience supporting VP executives’ role within a fast paced and/or professional firm

• Advanced working knowledge of Adobe and Microsoft Office Suite. Knowledge of Concur is an asset.

• Superior written and verbal communication skills

• High level of independence and can be relied upon to follow work through to completion

• Proven ability to manage multiple tasks simultaneously, take initiative, exercise sound judgement, and anticipate needs

• Proven ability to establish valuable relationships within an organization

• Demonstrate a positive attitude, with the ability to cope well under pressure with little or no supervision

• Provide professional administrative support in a helpful, respectful and friendly manner

• Extremely professional with executive presence, tact, and political savvy

• Willing to occasionally monitor email off-hours

• Work onsite 3 days a week

• Provide back up support to the other IT Administrative Assistants

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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The Maintenance Inventory Controller is responsible to ensure the smooth and efficient operation of the Maintenance Stores Department, providing parts and materials for the maintenance, repair & overhaul of building and operational equipment while optimizing Stores levels to improve efficiency and reduce costs.

locationsBolton, ONAJ Billes Distribution Centre [AJBDC]

• Conform to all safe operating practices. Maintain a clean and safe workplace.
• Manage the MRO inventory through the CMMS inventory and purchasing modules.
• Procurement of needed inventory and replacement parts to meet min/max guidelines, project and planned work requirements in a cost and quality manner.
• Manage inventory supplier contracts to agreed vendor performance levels, (could include EDI, preferred vendor, blanket order).
• Conduct ongoing ABC analysis of MRO inventory and make recommendations for necessary change.
• Maintain CMMS inventory and purchasing data base for accuracy, ie: pricing, vendor files and location. Ensure integrity or CMMS data within your given level of security.
• Receive incoming shipments and process documentation for receivables, payables and maintain files for all such transactions.
• Restock shelves on a daily basis
• Assist in quotations for W.O., projects, retrofits.
• Create new part record and maintain parts identification system. Monitor and ensure an accurate parts transaction history on a daily basis.
• Ensure bar code labeling system is accurate and updated.
• Perform inventory audit (cycle counts) as required, to maintain accurate inventory levels.
• Maintain appropriate confidentiality for all business plans and activities
• Monitor remote parts cribs, ie: Mobile.
• Work constructively and effectively with all internal and external contacts, maintaining dignity and respect at all times.
• Creating Purchase Order in Maximo and COUPA

What you bring:

• Strong organizational skills and computer skills with working knowledge of Computerized Maintenance Management System (CMMS), Microsoft Word, Excel and Microsoft project
• Self motivated individual who works well with minimal supervision.
• Demonstrated knowledge of maintenance techniques on work order flow and work order backlog.
• Excellent communication skills and strong analytical and problem-solving skills.
• Post-secondary education or equivalent experience in production inventory management
• Minimum 3-5 years’ experience within production/ inventory. Experience in high paced distribution center preferred
• Able to rely on judgment and experience to plan and accomplish goals.
• Excellent time management skills. Detail orientated
• Ability to work Monday-Friday 7:00am-3:00pm

     Key Qualifications:

1. Considerable Experience providing administrative support to senior management, handling a broad range of administrative matters, standard office practices and procedures, some of which must relate specifically to the actual duties of the position.
2. Considerable Experience in the use of a variety of software packages including advanced knowledge of Microsoft Office Suite (such as Word, PowerPoint, Excel and Outlook), to prepare correspondence, presentations, create statistical reports and charts related to organizing, analyzing and reporting data.
3. Experience conducting research, gathering information, drafting, editing and the formatting of complex reports, correspondence, charts, tables and statements for senior management, Council and Committees, or equivalent.
4. Experience taking minutes at meetings and handling required follow up activities.
5. Experience working with sensitive materials/information for senior management and ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
6. Experience in developing and implementing administrative work procedures and systems.
7. Experience in planning and organizing appointments, meetings, interviews, conferences and special events.
8. Strong analytical and problem solving skills with the ability to manage interruptions, demonstrate initiative and assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
9. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including the political level, members of the public and external partners and agencies.
10. Excellent organizational and time management skills, including attention to details, ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
11. Demonstrated knowledge of, and the ability to handle municipal operations, Council proceedings, and current political issues.
12. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
13. Must be flexible to work long hours in peak periods and be able to work flexible hours.