All jobs within 50 km around Ancaster in Administrative Jobs

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Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Express Scripts Canada is actively looking for a motivated Service Desk Analyst. The successful candidate shall possess a strong client-centric focus with a keen eye for problem solving and time management skills. This candidate must have a willingness to work a flexible schedule to accommodate deadlines, with on-call duties, as required.

ESSENTIAL FUCTIONS:

• Maintain a Product Care Centre processes that meets ITIL standards

• Monitor, investigate, answer and log internal application issues and service requests

• Impart business knowledge to assist and support Express Scripts Canada’s internal customers on day-to-day system issues

• Maintain incident management ticket queues and adhere to SLA’s by setting priorities and resolving technical issues

• Work with internal service providers to identify and resolve system-related issues

• Triage end user support issues and actively work with other teams within the Information Systems to resolve in a timely manner

• Develop and maintain documentation relating to the support process and procedures within the Business Resiliency Product Care Centre team

• Record, update and track all User ID setup requests for internal software application: modifications, terminations, password resets, including QA and external customer requests

• Review and update process documents and User templates on a regular basis to reflect current information and processes

• Answer support calls and participate in an afterhours on-call rotation schedule

• Provide remote assistance to all Express Scripts Canada locations

• Develop and maintain good working relationships with user community with a focus on providing best-in-class support services

• Assist with internal communications regarding system-related issues

• Liaise with other internal departments as required

• Meet all SLAs for both internal and external clients

• Other projects as assigned by Management

QUALIFICATIONS:

• Post-secondary degree with related job experience in insurance, customer service or computer science.

• Experience in a technology/service desk role with a focus on providing superior customer service based on ITIL standards

• ITIL 4 certification would be an asset

• Knowledge of FTP, TCP/IP and its relationship to feed transmission and receipt is an asset.

• Bilingualism in French & English both written and verbal

• Excellent problem solving skills to assist users in resolving issues and setting customer expectations

• Excellent time management skills to be able to handle multiple job functions and tickets each day

• Good working knowledge of Express Scripts Canada operations and systems

• Ideal candidate has excellent analytical and documentation skills, is proactive, energetic and a team-player

• A strategic thinker that can think outside the box and take the Product Care Centre to the next level

• Ability to work effectively with internal customers and other team members

• Flexible and adaptable to working additional hours and/or overtime

• Job requires precise finger/hand movements while working with a keyboard

NOTE: Internal candidates should apply before March 18, 2024.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

• The candidates should be able to handle repetitive tasks efficiently

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to greet people, direct them to contacts or service areas, and answer the telephone to relay calls and messages
• The candidates should be able to obtain, process information, and perform data entry required for services
• The candidates should be able to order office supplies and perform basic bookkeeping tasks
• The candidates should be able to schedule appointments, send invoices, and confirm appointments efficiently
• The candidates should be able to receive and issue payments while performing clerical duties such as filing, sorting, and distributing mail

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need Secondary (high) school graduation certificate
Experience: Candidates needs an experience of 1-2 years

Responsibilities

Tasks

• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email

[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates needs an experience of 1-2 years
Computer and Technology Knowledge: MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, MS Word
Security and Safety: Basic security clearance

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work with tight deadlines
• The candidate should be able to pay attention to detail and handle large workloads

Other Requirements:

• The candidate should have an efficient interpersonal skills

• The candidate should be able to work with an excellent oral and written communication skills
• The candidate should be able to work in a flexible environment and work in an organized way

Responsibilities:

• • The candidate should be able to establish work priorities and ensure procedures are followed and deadlines are met also carry out administrative activities of establishment

• The candidate should be able to administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation also coordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
• The candidate should be able to assist in the preparation of operating budget and maintain inventory and budgetary controls also assemble data and prepare periodic and special reports, manuals and correspondence
• The candidate should be able to oversee and coordinate office administrative procedures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]