All jobs within 50 km around Downsview-Roding-CFB in Administrative Jobs

What is the opportunity?

The RBC Dominion Securities branch located in Toronto, ON is looking for an Administrative Assistant to provide administrative support to a successful Advisory Team.   

You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.

What will you do?

• Coordinate and prepare meetings for Advisors with their clients/prospects.
• Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.
• Respond to client inquiries (account transactions, requests account documentation, account reporting, etc.).
• Assist the Advisor team with client onboarding.
• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts
• Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.
• Help update team’s communication channels: websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

• Strong Microsoft Office Suite skills
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

2175 QUEEN ST E:TORONTO

TORONTO

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-10-21

2024-11-30

Coordinates administrative and support functions for one or more executives or management personnel in Capital Markets. Has expert organizational knowledge and deep understanding of the operational environment.

What is the opportunity?

You will provide organizational and administrative support to our Managing Director & Head, Global Transaction Banking. The role also includes the co-ordination of high impact employee events and executive level meetings. Skills required include a solutions-oriented attitude, a track record of building strong relationships with peers, and an ability to juggle multiple demands in a very fast paced and dynamic environment.

***Please note: This role requires to be working from office 3+ days in a week***

What will you do?

• Provide support to MD and Head, Global Transaction Banking.

• Be the first point of contact, determine and prioritize requests. Provide executives with detailed messages.

• Prepare reports, memos, letters, and other documents to be distributed internally and externally.

• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings.

• Draft, review and send communications on behalf of executive.

• Maintain filing system, prepare client documents for storage on a yearly basis.

• Maintain contacts database.

• Coordinate travel arrangements; accommodations, flights, car rental and car service globally. Provide detailed itinerary.

• Organize team communications and plan events, both internal and off-site.

• Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives.

• Maintain professionalism and strict confidentiality with all materials.

• Leverage tools and technology to drive efficiency and consistency.

• Establishes personal routines to keep apprised of developments and remain current.

• Other responsibilities such as, but not limited to, managing invoices, expense reports, maintaining filing systems, etc.

• Participate in performing tasks on “special projects” as requested.

What you need to succeed?

• Minimum 5+ years’ experience in an executive assistant capacity or supporting senior executives.

• Secondary education required.

• Strong verbal and written communication skills both internally/externally

• Proactive, solutions-oriented mindset and anticipate needs without being asked.

• Ability to partner effectively with key stakeholders, build strong collaborative relationships.

• Demonstrate ownership and execution of primary responsibilities.

• Outstanding time management skills, diplomacy, tact, and positive can-do attitude

• Ability to maintain consistent and high levels of performance.

• Enjoys working in a time-sensitive, fast-paced environment.

• Capable of multi-tasking across projects and flex when needed.

• Experience working on highly confidential projects with appropriate discretion and sensitivity.

• Strong working knowledge of Word, Excel, PowerPoint, and Outlook

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Calendar Management, Confidentiality, Data Gathering Analysis, Interpersonal Relationships, Office Administration, Presentation Software, Time Management, Word Proccessing

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

CAPITAL MARKETS

Regular

Salaried

2024-10-21

2024-11-02

Overview

This role supports the RBI Summer Edition program, which like all programs at Jays Care, break-down barriers for marginalized communities, addressing issues like poverty, food insecurity, and discrimination. RBI Summer Edition is a free day camp linked to the TDSB’s summer school initiative, that offers children from priority neighborhoods enriching programs that encourage school attendance and personal growth.

In Talent Management, the Coordinator handles staffing for the RBI SE program, including retaining seasonal staff, recruiting new team members, and managing staff administration during their contracts. This role requires strong organizational skills to ensure smooth operations and successful program delivery and is responsible for:

1.    Organizing collection and retention of summer staff job applications
2.    Communicating administrative and program updates to staff
3.    Assisting with the distribution and collection of staff hiring & onboarding documents
4.    Collecting and tracking staff certifications and training attendance
5.    Co-designing and editing informational and recruitment materials for principals and teachers
6.    Distributing and collecting feedback from staff
7.    Co-ordinating payroll submissions with Jays Care Finance & Operations team
8.    Other administrative tasks as directed.
 
In addition, the Administrative Coordinator can expect to be assigned to support a wide range of Jays Care Foundation projects beyond RBI Summer Edition including, but not limited to:
•    In-stadium events
•    Community events
•    Fundraising events
 
To find out more about any of these programs, please check out our website: www.jayscare.com
 
Reports To: Adam Shulman, Program Manager
Contract Duration: 10-month contract 
Work Location: Hybrid; required to work in office at Rogers Centre twice a week
Compensation: $22/hour
Application Deadline: Friday, November 1st, 2024

Coordinators on the Jays Care team are expected to be highly driven, have a phenomenal work ethic and be excited to work both independently as well as in a team. Coordinators will be expected to apply the following skills to their work on a regular basis:

Jays Care Administrative Coordinators are highly skilled at:
Receiving/Delivering Feedback

•    Utilizing feedback and building it into their development and goals
•    Using a standardized format for providing constructive feedback to others
•    Actively scheduling opportunities for debriefing, discussion and feedback
•    Seeing conflict as an opportunity for transformation and growth
Exception Customer Service  

•    Oral and written communication
•    Solving problems with optimism and creativity
•    Responding to challenges and issues with a sense of calm and accountability
•    Helping stakeholders feel seen, heard and cared for
•    Consistently demonstrating drive, dedication, capacity, reliability and care
Possibility Thinking    

•    Thinking critically about their work and impact
•    Developing big and bold thoughts and setting lofty goals
•    Working to constantly work smarter and more efficiently 
•    Innovating to enhance outcomes 
Team Players      

•    Taking the initiative to build team culture
•    Practicing inclusive language and behaviour
•    Respecting team norms and values and work to uphold them
•    Building and maintaining relationships with TBJ, Rogers and community partners
Uisng Baseball For Development 

•    Demonstrating high confidence with the rules, terminology and fundamentals of baseball/softball
•    Coaching baseball fundamentals
•    Adapting baseball drills and skills for a wide range of variations
•    Adapting activities to focus on a range of outcomes    

 Desired Education/Experience:
•    Bachelor’s Degree or College Diploma in Recreation, Social Work, Business, Communication, Equity Studies, or related field (e.g. human services, health or education)
•    Strong written and oral communication skills
•    1+ years working with families living in historically marginalized communities
•    Good demonstration of problem-solving skills and ability to work in a group
•    Significant competence in PowerPoint, Excel and different online communication platforms (Zoom, Microsoft Teams)
•    Fluency in a language other than English is an asset
 
Competencies/Personal Attributes:
•    Strong inter-personal skills
•    Ability to work in a fast-paced environment
•    Ability to work under pressure
•    Exceptional ability to support multiple projects at once
•    Organized and detail oriented
•    A creative and innovative forward-thinker
•    Strong attention to details when planning
•    Willingness to work outside of regular 9-5 schedule
•    Highly motivated and committed to program success, willing to be flexible

Schedule: Full time
Shift: Day
Length of Contract: 10 Months
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Administration & Reception / Coordination
Requisition ID: 311149

Posting Period: 16-OCT-2024 to 30-OCT-2024 

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's HousingTO 2020-2030 Action Plan? If this sounds like you, we encourage you to come join our growing team of housing professionals in the Housing Secretariat Division.

Working to enhance the health of Toronto's residents, neighbourhoods, economy, and environment, the Housing Stability Services section delivers funding and incentives, and develops innovative housing solutions to create and maintain safe affordable rental housing for lower-income residents in the following areas:

Community Housing Administration: Develops relationships with housing providers and their partners to ensure appropriate access, contractual compliance and operational sustainability. Provides advice and support regarding the independent operation of housing providers to their Boards and staff.

Housing Benefits and Supports: Responsible for the City’s implementation and oversightof a range of housing benefit and rent supplement programs in coordination with other levels of government, providing specialized administrative support services for the management of a portfolio of households, service agencies, community partners and private landlords.

City Housing Corporations Relationship Unit: Maintains the City's relationship with housing corporations such as Toronto Community Housing Corporation, and Toronto Seniors Housing Corporation by providing service manager oversight, relationship management, and strategic support.

Operations Support: Delivers value-added services and supports by focusing on data management, program and policy development, communications, and training.

Major Responsibilities:

The primary functions associated with this position include but are not limited to:

• Contribute to the development of, and implements policies, programs and service plans to operationalize housing initiatives delivered by Housing Stability Services.
• Monitor and evaluate the quality of service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.
• Monitor processes and programs to ensure effective and coordinated program service delivery, by gathering and coordinating information from various sources, within and outside the Division, to support the reporting and assessment of housing programs.
• Act as the point of contact for community partners providing information, education and support on processes, policies and ongoing impact of service delivery.
• Monitor and oversee the administration of housing providers and service agencies and lead the required reporting
• Collaborates and leads with other management staff to develop and monitor program goals and objectives, including ensuring the program design and requirements of service agreements with housing providers and service agencies are met.
• Lead /support community engagement, communication and, relationship management to build capacity among service providers to ensure the user experience is integrated into program development.
• Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.
• Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.
• Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.
• Undertake projects as assigned including pilots, demonstrations and applied and evaluative research projects.

Key Qualifications:

1. Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.
2. Experience in the planning, development and implementation of housing-related programs and policies.
3. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
4. Experience in engaging and developing partnerships with key stakeholders, including but not limited to other levels of government, community agencies, housing providers, staff, and clients.
5. Ability to effectively direct and motivate project staff teams.
6. Highly developed conflict resolution, problem solving, facilitation, and communication skills.
7. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
8. Knowledge of effective methodologies for data collection and analysis.
9. Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
10. Ability to effectively communicate, both orally and in writing, at a supervisory level.
11. Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends and policies.
12. Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.

The Administrative Assistant 1 for Toronto Emergency Management will report to the Executive Director and will play a critical role on the team providing senior level administrative support, advice and guidance on key initiatives, policies and organization within the division.

Major Responsibilities:

• Provides senior level administrative support, advice and guidance on key initiatives and policies.
• Reviews and directs incoming correspondence, phone calls, and initiates responses; prepares correspondences and presentation materials.
• Co-ordinates daily administrative operation by organizing workload priorities, including managing and scheduling daily appointments and activities; arranging meetings and business travel and organizing the daily schedule around urgent requests from the Mayor's office, city councillors, and the City Manager as well as department staff.
• Provides effective work direction, training and guidance and acts as a resource to support staff; may direct and train, on a daily basis, clerical support services on divisional processes and procedures.
• Co-ordinates the development and implementation of administrative standards and procedures for the division.
• Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
• Addresses and resolves concerns from distressed clients seeking solutions to their issues.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, contingency planning, restructuring and downsizing initiatives, position termination; may attend and take minutes at grievance hearings.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation.
• Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures; applies and checks layout and formatting guidelines.
• Proof-reads own and other's material.
• Monitors all key reports required for committees and council and ensures deadlines are met.
• Reviews council and standing committee agendas and reports, flagging items that will impact on operations and identifies issues and initiates responses.
• Organizes and maintains up-to-date manuals, such as Council and corporate administrative policies and guidelines.
• Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
• Co-ordinates and maintains the records management system.
• Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor's office and councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
• Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices.
• Prepares complex calculations and analysis of data, monitors expenses and participates in compiling data for forecasting and budgeting.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems.
• Attends various meetings, events, hearings in support of the Division Head.
• Co-ordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, food services, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
• Maintains petty cash.
• Monitors, tracks and reports attendance management.
• Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.

Key Qualifications:

1. Post-secondary degree or diploma in a relevant discipline or the approved equivalent combination of education and/or related experience.
2. Considerable experience providing administrative support to senior management, including handling a broad range of administrative matters, standard office practices and procedures.
3. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, presentations, correspondence, charts, tables and statements to senior and executive management.
4. Extensive experience preparing agendas, taking minutes at meetings and identifying items for follow up.
5. Considerable experience annotating and/or summarizing complex data, reports, briefing notes and/or committee/council reports.
6. Ability to utilize a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
7. Exposure to municipal operations that may also include but not limited to knowledge of legislation, bylaws, policies related to municipal operations.
8. Strong analytical and problem-solving skills in combination with the ability to perform duties under minimal supervision in a politically sensitive environment, using sound judgement and discretion including handling of confidential materials and information.
9. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
10. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, assess situations to determine importance, urgency and risks and make clear decisions or deal with conflicting priorities and work demands.
11. Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
12. Excellent oral and written communication skills.
13. Must be resourceful, adaptable and possess a high degree of initiative.
14. Ability to research and prepare information in a timely manner.
15. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
16. Ability to provide work direction to other support staff.
17. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

As the Administrative Assistant to the Director, Finance and Administration in Toronto Public Health, you will use your administrative skills to deliver top-quality services supporting the Finance and Administration portfolio. You will contribute to a positive team environment by upholding all TPH values including equity and inclusion. You will perform a variety of administrative functions and actively contribute to achieving the F&A goals and objectives. 

Major Responsibilities:

Reporting to a Public Health Director your primary responsibilities as Administrative Assistant 2 will be varied, but will include:

Office Administration

• Monitors and controls the workflow of the Directorate, ensuring adherence to relevant policies.
• Handles scheduling of appointments and ensures that the appropriate information is provided.
• Conducts background research and investigations, and retrieves information on various issues.
• Coordinates meetings, events and schedules.
• Takes/transcribes minutes at meetings, events, etc., as required.
• Maintains continuous awareness of municipal matters, departmental administrative systems and procedures, organization structures in the Division, and major activities in order to provide effective administrative assistance.
• Operates a variety of office equipment and computers, utilizing a variety of desktop applications and corporate systems.
• Checks work for accuracy and conformity with regulations, policies and procedures, and corrects/resolves outstanding/incorrect items prior to signature.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• May provide work direction and training to assigned staff.

Communications and Issues Management

• Screens, reviews and prioritizes incoming mail, processes correspondence, and initiates response.
• Liaises and exchanges information with all levels of staff, elected officials and the public.
• Ensures that the tracking and following up of requests are maintained and deadlines are met.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government, utilizing in-depth knowledge of procedures, regulations, criteria, etc., and records detailed messages.
• Drafts correspondence, composes and types letters and memoranda, and routes or answers correspondence.
• Prepares presentation material utilizing appropriate layout and formatting.

Human Resources and Financial Management

• Exercises caution and discretion with confidential information (e.g labour relations)
• Prepares correspondence, including that of a confidential nature.
• Assists with budget administration for the Unit.

Reporting and Record Keeping

• Coordinates and maintains a complex record/retrieval system.
• Manages the procurement of supplies and maintains inventories.

Council and Committee Agenda Management

• Prepares and organizes Council materials (including confidential and employment/labour relations matters), background, and briefing notes.
• Formats Committee reports.

Key Qualifications:

Your application for the role of Administrative Assistant must describe your qualifications as they relate to:

1. Considerable experience providing administrative support to senior leaders, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience organizing and scheduling meetings, conferences and special events.
3. Considerable experience in the preparation, drafting and editing of correspondence and reports, charts, tables and statements.
4. Considerable experience utilizing a variety of software packages (e.g. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
5. Experience supporting administration in a Finance or Corporate Services function.
6. Ability to work independently and in a team, in a politically sensitive environment, using sound judgement.
7. Ability to prioritize multiple tasks and manage interruptions, assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
8. Ability to deliver excellent customer service at all levels, including internal and external partners and stakeholders.
9. Ability to research and prepare information in a timely manner.
10. Strong analytical and problem-solving skills.
11. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines, deal with conflicting priorities and work effectively with minimal supervision.
12. Excellent communication skills, both orally and in writing, including a strong command of grammar and writing skills for the purpose of proofreading and editing.

Overview

Languages

Education

Experience

On site

Work setting

Responsibilities

Tasks

Experience and specialization

Computer and technology knowledge

Additional information

Work conditions and physical capabilities

Personal suitability

Benefits

Other benefits

How to apply

By email

[email protected]

This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

As an Executive Assistant to Senior Vice-President, you are responsible for managing the day-to-day administrative activities in support of the Senior Vice-President, ensuring the department operates in an efficient manner. The role applies strong administration and organization skills to provide support activities such as calendar management, invoice processing, travel booking, preparing correspondence, and screening and evaluating email and correspondence. The Executive Assistant to SVP exercises independent initiative and judgement in managing special projects on behalf of teams, planning, and following up on details regarding conferences and assisting in implementing operational plans the role makes decisions on daily priorities, developing and maintaining administration procedures and processes, coordinating meetings, and processing expense accounts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

• Calendar management - Maintain and monitor the executive’s calendars of scheduled appointments, upcoming events and matters requiring immediate attention. Coordinate agendas, and send meeting invitations and agendas to attendees, book meeting rooms and arrange for IT resources and refreshments in support of a smooth and efficient meeting facilitation.

• Travel arrangement & expense reporting - Arrange travel arrangements and maintain travel expense account including expense submissions on behalf of the Executives. Arranges group travel, as necessary. Monitor and track all department invoices and expenses including contracts; process expense reports/invoices and update financial reports when required.

• Professional support - Prepare standard correspondence, minutes, reports, and presentations frequently of a confidential, strategic and/or specialized nature ensuring completed material is produced in a timely manner. Assist with the preparation of presentations and management reporting. Coordinates leadership team meetings including sending out invites and agenda, keeping and sharing minutes and compiling presentation materials.

• Administrative duties - Provide ongoing administrative support such as; assisting with onboarding/off boarding activities for new and departing employees which include processing requests for technology requirements, business cards, corporate cards, expense, and travel profiles etc. As required, put together decks for any team or annual events, under guidance of SVP/VP and their directs. Act as delegate for executives and their direct reports, as required, for workday transactions.

Who you are

• You’re an experienced administrative professional. You have at least 3-5 years of experience as an Executive Assistant in a highly professional, confidential, and fast-paced environment.

• You’re a strong communicator. You have excellent verbal and written communications and interpersonal skills to interact with a wide range of individuals in a wide range of situations, which usually requires tact, diplomacy, and discretion.

• You’re digitally proficient. You have a strong command of MS Office suite including Word, Excel, PowerPoint, and Outlook.

• You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative, Report Analysis, Travel Coordination

• Posting Period: 27-Sep-2024 to 04-Oct-2024

As leaders in excellence and ground-breaking services for healthy aging, we are seeking a long­ term care home Administrator to ensure the effective operation and administration of our long-term care homes while creating a culture of learning and commitment to continuous improvement among the home's staff conducive to achieving positive outcomes in the delivery of resident care.

Major Responsibilities:

• Responsible for the effective operation and administration of a long-term care home in accordance with provincial legislation and provincial, City and divisional policy directions
• Administers, directs and manages all activities in the home through effective strategic and operational planning, ethical decision-making and innovation.
• Leads effective change management while maintaining a positive and healthy work environment.
• Develops operational plans to achieve the goals and objectives of the home and to guide day­ to-day activities that are aligned with the Division's mission, vision, values and strategic directions.
• Provides leadership in the development of meaningful linkages and partnerships with other organizations and the community, developing communication networks with providers, advocacy groups and the community at large.
• Leads the home's integrated quality management system, effectively managing quality, risk, ethics, safety and resource utilization, acting on any issues of non-compliance in a timely and comprehensive manner and creating a culture of learning and commitment to continuous improvement among the home's staff.
• Participates as a leader in the Division's continuous quality improvement processes, prioritizing and recommending improvements in areas related to resident care, environment, information management, human resources, management and community development.
• Provides leadership in the creation of a safety culture within the home and contribute to Division-wide safety initiatives.
• Establishes processes to ensure accountability at all levels of the home's operations.
• Ensures effective communication processes with both internal and external stakeholders, that include resident home area rounds, family meetings and regular staff meetings.
• Provides strong leadership skills which encourage the participation, commitment and contributions of staff that result in the provision of high-quality resident care and the creation of an innovative environment of excellence.
• Responsible for the protection, control, management and effective utilization of the physical and financial resources of the home, including budget and internal controls.
• Prepares regular reports, as required by divisional policy, and provides useful, timely, accurate information to the Director Long-Term Care Homes in order to effectively manage quality, risk and budget, anticipates community issues and new opportunities, and makes informed decisions.
• Encourages, facilitates, and participates in appropriate community outreach and professional activities related to long-term care and the operation of long-term care homes.
• Manages the home in a manner that complies with, or exceeds, the requirements of the Ministry of Health and Long-Term Care and Ministry of Labour legislative and regulatory requirements and acts on any issues of non-compliance that arise in a timely, effective and comprehensive manner.
• Prepares reports for, supports and attends designated meetings of the Advisory Committee on Long- Term Care Homes and Services, Home Advisory Committee, Family Council, Residents' Council, Volunteer Committee and other agencies involved with the home's operation as well as divisional committees, as assigned.
• Provides support for the volunteers and student placements from secondary schools, community colleges, and/or universities.

Key Qualifications:

Your application should describe your qualifications as they relate to:

1. Master's degree in Nursing, Health Administration or Social Services, or accredited internship and/or recognized courses in long-term care management.
2. Experience working in fast paced complex healthcare environment.
3. Experience as a senior manager in a long-term care home, providing strategic leadership in operational planning, management of risk, ethical decision-making and innovation.
4. Experience in creating, monitoring and maintaining systems to ensure safety and achieving positive outcomes, of a high standard, in clinical care and services in a long-term care home setting.
5. Experience in assessing, planning, managing, directing and evaluating operational, financial and management systems and physical resources, including human resource management and labour relations.
6. Successful completion of the long-term care home administration or management program, or willingness to enroll in the program as required by Ontario Regulation 79/10.
7. Motivational leader who can supervise and manage staff in a fast-paced politically sensitive, unionized environment.
8. Ability to demonstrate strong leadership and political acumen.
9. Ability to promote and foster effective teamwork and establish an environment of excellence through focus on culture of safety.
10. Ability to effectively manage and lead change within a complex organization from inception to implementation.
11. Ability to develop a healthy, safe and positive home environment to live, visit, volunteer and work. Ability to effectively communicate both verbally and in writing at a senior management level.
12. Advanced knowledge of continuous quality improvement to be able to achieve positive outcomes for improved quality of resident care and life.
13. Considerable knowledge of the community's changing needs and health status, and an ability and insight to identify and develop innovative and appropriate responses to those needs.
14. Knowledge of relevant legislation, regulations, codes and policies, including the Fixing Long­ Term Care Act and Regulation 79/10, Employment Standards Act, Human Rights Act, Occupational Health and Safety Act, WHMIS, fire safety and building codes, French Language Services Act, and Accreditation programs, with an ability to integrate these processes into an overall quality management program.
15. Excellent analytical capability with statistical and other information resources. Proficiency in the use of various computer applications, including Office Suite.
16. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note:

If the new Administrator does not successfully complete the program referred to in Key Qualification #6 as outlined above, the City will be required to cease to employ the individual as an Administrator in the timeframe set out in the Fixing Long-Term Care Act and Regulation 79/10.

As a condition of employment with the Senior Services and Long -Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

If you applied to the temporary, full time (12 months) vacancy - 49704, your application will still be considered for this permanent full-time vacancy.