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As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, Truckmate, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Department Sales Manager

• Execute PHL’s Brand Purpose to the highest capability.
• Manage all promo and pricing standards
• Build and oversee product flow, merchandising plans and overall presentation standards
• Protection of Company Assets is necessary.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Ability to manage capacity and change management initiatives.

What you will do

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Ensure floor plan is a fully accessible and easily shoppable experience.
• Execute and maintain PHL pricing and promotion strategies
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
• Establish efficient process to maintain product flow from the warehouse onto the sales floor
• Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

Training:

• Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.

• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
• Ensure PHL staff have understanding of department maintenance standards and general merchandising
• Provide resolution for all customer concerns.

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth,
• Sponsors encourage to support community engagement efforts.

What you bring

• Proven Leader and Mentor
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organizational skills
• Organized individual with understanding of compliance management
• Superior training and coaching skills
• High energy, enthusiastic individual who is driven to succeed
• Previous retail management experience an asset

What you’ll get

• Excellent Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• First Class Training Platforms
• Team Environment
• Employee Resource Groups
• Jumpstart Charities

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted

Hours: 6am -2:30pm

As an Operations Supervisor, you are responsible for the supervision of the overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed. 
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Minimum of 5 years’ experience in a terminal setting, preferably in the transportation industry.
• Experience leading a team of front line employees, managers, and supervisors
• Contributing to the development of and managing to an annual operating budget.
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
• Advanced communication skills, particularly verbal
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners. Experience using AS400, a strong asset
• Strong interpersonal skills including customer focus
• Results driven
• Appropriate sense of urgency
• Strong sense of safety; training and experience in similar safety sense environments a strong asset

Knowledge of industry-related equipment, including forklifts, lift jacks, trailers

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network.  This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help

• Empower and lead team to meet organizational objectives. 
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education.
• 3-5 years of experience leading teams, developing talent and managing culture and performance 
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation 
• exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• strong conflict resolution skills and leadership
• results driven
• a strong sense of customer service and urgency, troubleshooting and problem solving skills;
• strong interpersonal and communication skills, both verbal and written
• computer skills including the Microsoft Suite and preferably, Truck Mate
• the ability to lead and reinforce a strong culture of workplace safety
• English and French (verbal/written/spoken) required
• Able to work with little supervision
• This role is accountable to the Regional Manager
• Subject to a criminal background check prior to employment
• Travel is required; not typically more than 25% of the time.
• Office environment with computer work and handling of documentation
• Terminal  visits across the region
• Extended period sitting in a work station working on a computer and on a phone
• Normally Monday to Friday, day time hours but may be required outside of these hours
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Description

This is an interview position plus CEV.


This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:

1. their current driver's abstract;
2. their performance during application interviews; and
3. their performance on any driver competency assessments administered

• Location: 26 Beclin Road, Mount Pearl, NL A1N 5B8, Canada

The Operations Manager  is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers.  This includes all day-to-day opeations, as well as contributing to annual budgeting and planning. 

How You’ll Help: 

Managing Operations:

• Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness. 
• Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Ensures a preventative maintenance program is in place and effective for fleet and equipment.
• Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
• Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
• Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
• Leads a safe workplace culture and ensures all safety requirements are met.

Leadership:

• Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
• Develops a culture of safety, professionalism and service excellence in all areas of operations. 
• Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
• Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
• Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning. 
• Oversees and manages professional development to support leadership development program.
• Motivates and engages staff and develops effective peers, managers and clients.

Administration:

• Contributes to the development of annual budgets
• Manages to an annual operating budget
• Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience: 

• Post secondary education, preferably in a field related to transportation or logistics
• A suitable combination of education and experience may also be considered
• Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
• Advanced communication skills both verbal and written
• Computer skills – accuracy, MS products, AS400, web based programs, RF Scanners
• Strong trouble-shooting and problem solving skills
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Ability to work under pressure and to deadlines with an appropriate sence of urgency
• Ability to champion business needs in a collaborative manner to staff and colleagues
• Results focused
• Must be a self starter 
• Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
• Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Hourly Rate/Salary: $67,068.00 - $89,424.00 
Hours of Work: 40 
Work Location: Civic Centre 
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , South District 
Non-Union/Union: Non Union