All jobs within 50 km around Richmond in IT & Telecoms

Reports To: Software Engineering Manager

Job Purpose
In keeping with the company’s mission and values, the Junior Software Developer is responsible for writing, maintaining and testing all levels of code related to LUCID products. The Junior Software Developer works on developing and supporting a high performance, reliable code.

Duties and Responsibilities

• • Develop various modules, scripts, etc. as needed primarily for testing
  • Write unit tests prior to writing corresponding code in order to deliver full coverage of the company software library
  • Participate regularly in development meetings, and code reviews to provide timely input and feedback on internal development processes
  • Develop and maintain test frameworks that integrate tools, libraries, and utilities needed to interact with the system under test
  • Follow Test Driven Development best practices to ensure established acceptance criteria are met and potential bugs are caught early in the development cycle and no regressions are introduced to the code
  • Use git and source control tools in order to support accurate source code management for the internal development team
  • Maintaining build machines and test machines in order to effectively simulate software performance for the end users
  • Contribute to the development of the internal SDK library and GUI applications
  • Other related duties, as required

• Qualifications/Education/Skills
• 1+ years experience in software development (specialty in desktop, web, or embedded applications)
• Support and knowledge of DevOps (including Jenkins, AWS), agile, and source control
• Experience with scripting languages like Python and batch scripting
• Experience developing code in C/C++
• Familiarity with Agile development best practices, including Test Driven Development (TDD)
• Salary range: CAD$70,000 – $80,000 annually

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

Main Purpose and Function

This position will play a major role in the support and enhancements of the City’s 311 Customer service applications (EM Pro / Verint) as well as a supporting role with Enterprise Service Management systems (ServiceNow), and will be responsible for the design, implementation and maintenance of business systems, plus its related solutions and utilities, integrations, and reports.

This role will be more front-end focused but will require knowledge of back-end development as well. Application development will employ a variety of languages and platforms, but will primarily leverage Javascript and React Native and JQuery frameworks. Experience with other languages, frameworks and environments such as SQL Server (SSRS), .NET, Oracle, SOAP, RESTful API are an asset.

Specific Duties and Responsibilities

• Create, test and maintain applications and tools, and have responsibility for all aspects of systems documentation and reporting, security, data integrity and implementation. 
• They may also work with other systems with functional or operational ties to EM Pro and ServiceNow or its supported business lines, such as integrated applications or new solutions to be introduced to support team’s work scope. Our systems’ operational support role is expanding. 
• The Programmer/Analyst will participate in reviews of the use and application of information technology standards and procedures and liaise with 311, business unit and IT analysts to maintain consistency and continuity of the City's technology and information base.  
• The Programmer Analyst may prepare and deliver oral and written presentations.  Duties also include keeping abreast of current software and hardware developments and training of systems and user personnel. 
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of a Computer Systems Technologies two year diploma course at a technical institute plus sound experience in programming; OR an equivalent combination of training and experience

Knowledge, Skills and Abilities:

• Knowledge of Windows operating systems (Windows 2018 Server and above) and related technologies (IIS, Active Directory), Oracle and SQL Server
• A combination of SQL, .NET, and JavaScript. Knowledge of C# is an asset.
• Development and maintenance of enterprise applications (e.g CRM, ERP) and preferably related to call centres or asset management, running in an ASP.NET environment.
• SOAP and RESTful application API
• Integration and data-transformation between different software systems
• Migration of legacy applications data into new enterprise system, familiar with data transformation concepts and methods.
• Reporting creation tools, preferably SQL Server Reporting Services (SSRS) or Power BI.
• Experience with system-specific configuration tools, such as EM Pro (Verint) or ServiceNow, is an asset. 
• Proven self-starter who is able to exercise considerable independent judgment while working under minimal supervision. 
• A combination of strong business systems analysis and technical skills, data modelling skills, experience in the development and maintenance of computer systems and integration of applications and databases across platforms is highly desirable.
• Outstanding interpersonal, collaboration, and communication skills, at both the technical and non-technical level
• Ability to be a team player, deal with changing and competing deadlines within a multiple task environment are required.
• Considerable understanding of relational database, services, and web programming concepts.
• Experience in a municipal or public-sector environment, preferably with exposure to Customer Service, Enterprise Service Management-related applications is desirable.
• Ability to meet transportation requirements. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: February, 2025 

Position End Date: January, 2027 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: December 13, 2024

Main Purpose and Function
The User Experience Strategist works independently to research, recommend, design, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business objectives, and the City’s digital strategy. The position exercises independent judgement in technical aspects of the role.
 

The Strategist is a member of Digital Channels within Technology Services – an inclusive, collaborative team of digital technology professionals that efficiently designs, develops, and operates high-quality digital products and services for the people of Vancouver that are user-focused, effective, and innovative.

Specific Duties and Responsibilities

• Applies user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges, both online and offline
• Identifies, defines and prioritizes user needs, business requirements, and success metrics to determine strategic value, in coordination with product owners, project managers, and digital performance specialists
• Designs, documents, debugs, and tests new and existing user interface modules to have an optimal user experience 
• Creates and effectively communicates UX design assets such as user stories, concept maps, user journeys, task flows, storyboards, information architectures, wireframes, prototypes, and visual designs to project stakeholders and developers
• Defines, evolves, and applies content, design, interaction, and accessibility policies, guidelines, and systems, in consultation with digital strategists and developers
• Defines and designs user tests and conducts rapid user testing internally, and consults with the vendors to support larger scale user testing. 
• Provides recommendations for improvements which may include third-party solutions
• Assesses and optimizes the performance of new and existing features by actively supporting secondary research activities, user research and usability testing.
• Interprets results of usability testing, user research and web analytics data to uncover insights and identify gaps.
• Conducts accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues, and recommend opportunities to improve.
• Provides subject matter expertise on UX and digital accessibility by monitoring industry best practices
• Coaches, mentors, and trains team members and other staff on UX and digital accessibility best practices and how to address issues
• Initiates and facilitates collaborative sessions to help drive strategic discussions and decisions that advocate for users while addressing business challenge
• Supports the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Certification or degree in Information Technology or related field such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound relevant work experience applying UX and inclusive design methodologies or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of UX methodologies and design thinking
• Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
• Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
• Responsive web design
• Sound knowledge of Agile software development methodology
• UX activities and deliverables (such as interviews, user stories, usability testing, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems)
• UX design tools (such as Figma, Sketch, Adobe XD, Invision, or Frontify)
• Accessible technology and testing tools (such as JAWS, NVDA, ZoomText, VoiceOver, Dragon Naturally Speaking, WAVE, and aXe)
• Web analytics tools (such as Google Analytics and Hotjar)
• Project, task, and bug-tracking tools (such as Microsoft Azure DevOps, Basecamp, and ServiceNow)
• Documentation tools (such as Dropbox Paper and SharePoint)
• Content management systems (such as OpenText CMS, Wordpress, or Drupal)
• Graphic design tools (such as Adobe Photoshop and Illustrator)
• Collaboration tools (such as Outlook, Cisco WebEx and Jabber)
• Communicate effectively across boundaries to understand context and build trust; Make complex and technical information and language simple and accessible for non-technical audiences; Advocate and communicate the value of UX and accessibility.
• Stays current on UX methodologies and tools; Make informed decisions based on user needs, available technology, and value for money; Understands how the digital economy is changing user behaviour and the public service landscape. 
• Ability to Visualize, articulate, and solve complex problems and make evidence-based decisions; Apply technical knowledge and experience to create or design workable prototypes.
• Ability to understand and work within given constraints (such as technology, regulatory, and social user constraints); Challenge constraints that can be changed; Ensures product and service compliance; Adapt to changing situations and problems.
• Ability to understand users and their needs based on evidence; Translate user stories and propose design approaches or services to meet these needs; Engage with users; Put users first; Manage competing priorities. 
• Ability to establish and maintain effective working relationships with project managers, business analysts, developers, and quality assurance specialists; Give and receive constructive feedback; Provide guidance to others. 
• Ability to identify opportunities to improve UX and related business process and to define strategies and policies; Ensure business requirements are met.
• Ability to supervise junior staff and train small groups of people.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: December, 2024

Position End Date: May, 2026 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024

Main Purpose and Function
The Content Strategist, Digital Channels, plays an integral role in supporting the family of City websites, primarily vancouver.ca and associated digital applications.  Acting with minimal supervision to provide their strategic and technical judgement on complex initiatives with a digital component. This role supports business units in delivering a digital content strategy for highly visible projects, ensuring a consistent and high quality user experience across the public website. The role serves as a key project contact for various lines of business, building relationships within the business to achieve strategic digital communication objectives. 
 

The Content Strategist plans, designs and delivers a variety of web content assets (e.g. text, graphics and maps, video and audio, born digital materials and digitized items, application interfaces, etc.) on behalf of all departments, including materials of a  high priority and complex nature within the City’s content management system (CMS) to ensure they: provide a cohesive, task-oriented user experience across the City of Vancouver website; align to departmental and corporate business objectives, and enhance quality of web service interactions 

 
Specific Duties/Responsibilities

• Develops and implements Digital Content strategy for complex initiatives
• Recommends solutions and alternatives related to online functionality, usability, accessibility, content and presentation, which balances user needs and business drivers.
• Creates and documents site assets, including web page metadata tags (title, key words, and descriptions), maintain accessibility standards, content matrixes, etc. to ensure continuity in the overall maintenance of site assets.
• Provides web and content strategy and best practices counsel to internal and external contacts. 
• Communicates content, provided by City business units, from multiple angles: visually, textwise, and page wise within the vancouver.ca website.
• Manages the development and documentation of standard operating procedures to support the day-to-day needs of the site, working with site resources to ensure adherence to procedures, design and content standards (DSG and CSG), as well as accessibility standards, providing regular reviews and modifications where necessary.
• Contributes to ongoing assessment of processes and procedures and identify areas of concern and continual improvement
• Identifies opportunities for improvements to User Experience and ensure User Centric approach drives solutions to site interactivity
• Improves overall website performance (in terms of click through and conversion rates) by leveraging insights gathered from data, both qualitative and quantitative.
• Creates and maintains the standards and taxonomies for the website, recommending changes and improvements; and integrates information on the website from across all communication channels. 
• Identifies and implements audience-specific digital solutions across a variety of online platforms
• Supports and upholds internal Design Style Guide, User Experience Charter, and Accessibility standards when producing content and materials for web.
• Designs tools such as wireframes, prototypes, concept maps, mockups, user flows, and storyboards to support stakeholder buy-in, and provide clarity on the user journey
• Conducts formative and summative usability testing by reviewing content and ensuring it is presenting as expected, and contributes to ongoing assessments of processes and procedures and identifies areas of concern, and continual improvement
• Investigates, analyzes, and specifies digital product and service requirements to meet the business needs of clients.
• Researches and explores ideas by brainstorming, collecting and analyzing statistics, and sketching options.
• Advises stakeholders of the value of UX design principles.
• Presents and pitches content strategy, information architecture, user journey ideas to stakeholders.
• Supports software tool development when needed.
• Other duties/responsibilities as assigned.

Stakeholder Relations

• Establishes and maintains liaison with business units and other applicable internal and external contacts.
• Helps coordinate meetings and communicates with project stakeholders on content strategy related deliverables.
• Provides advice and assistance to users and senior staff regarding enhancements and functionality of various projects while promoting user centric thinking and approach to projects.
• Plans, organizes and participates in consultations with key stakeholders from multiple operational units, delivering strategic recommendations with confidence
• Other duties as assigned

Qualification Requirements
Education and Experience:

• Certification or degree in Information Technology or a related field supplemented by courses in User Experience or Interactive Design and plus sound related experience in a web design/development/publishing environment including  or an equivalent combination of training and experience.
• Experience with digital content management systems; OpenText preferred. 
• Experience with interaction design methods, user experience process, usability best practices, and web accessibility standards
• Awareness and experience with common Project Management processes

Knowledge, Skills and Abilities:

• Considerable knowledge of relevant best practices, including user experience and search engine optimization; considerable knowledge of accessibility issues and guidelines
• Sound knowledge of UX wireframing/prototyping tools (i.e. Figma, Balsamiq)
• Considerable knowledge of the principles, methods and techniques related to web design and functionality.
• Strong writing skills, including writing in plain language, with experience in communications/marketing
• Strong problem-solving approach, and ability to understand content in the context of various business models; and the ability to synthesize complex or technical information to produce clear, concise and compelling content
• Ability to manage project timelines, manage resources and communicate with project stakeholders
• A good understanding of front-end design patterns and UI best practices as well as an ability to influence others in the adoption of best practices
• Constantly drive innovation by staying current with technology, trends, and new ideas for digital content production and process improvements
• Ability to recognize opportunities to improve business processes related to customer experience
• Ability to remain up-to-date on digital products and service opportunities, UX best practices, and UX solution options
• Ability to communicate effectively both orally and in writing to internal and external parties
• Ability to establish and maintain effective working relationships
• Ability to communicate UX requirements with both internal and external development teams
• Ability to source and use industry best practices in UX, content strategy, and interface design
• Proficiency with Adobe Creative suite, SurveyGizmo (or other survey creation software) and knowledge of HTML and CSS is considered an advantage
• Proficiency with MS Office Suite
• Ability to work after hours, weekends, holidays, on a standby rotation is preferred

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: November 2024 

Position End Date: June 2025 

Salary Information: Pay Grade GR-025: $43.78 to $51.7 per hour

Application Close: October 4, 2024

WHAT IS THE OPPORTUNITY?

The Cloud Security team is undertaking multiple initiatives as part of RBC's ongoing plan to improve Public Cloud Security across the organization. As a Cloud Engineer, you will play a crucial role in developing innovative solutions to enhance RBC's Cloud Security posture. You will also contribute to the developer experience and foster a culture that encourages best security practices. 

WHAT WILL YOU DO?

•    Establish core services and data security controls across RBC's cloud environments.
•    Design and build cloud data security solutions using automation, TDD principles, and Infrastructure as Code (IaC).
•    Implement SRE practices to enhance operational processes and reliability.
•    Support all cloud security applications, configurations, and integrations.
•    Develop security coverage reports to identify gaps and enhance the cloud security strategy.
•    Lead and participate in delivering end-to-end integrated solutions.

WHAT DO YOU NEED TO SUCCEED?

Must Haves

•    Familiarity with modern software development, DevOps, and SRE practices.
•    Proficiency in Python, Java, Go, or any other modern programming language.
•    Experience with AWS, Azure, or GCP.
•    Experience in building and optimizing CI/CD pipelines.
•    Knowledge of infrastructure as code tools like ARM, CFN, and Terraform.
•    Experience working with container tools and platforms.

Nice-to-have:  

•    Experience with observability tools like Splunk, Dynatrace, Datadog, etc.
•    Experience with CSPM, DSPM, or ASPM softwares
 

What’s in it for you?
 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
 

•    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
•    Leaders who support your development through coaching and managing opportunities
•    Ability to make a difference and lasting impact
•    Work in a dynamic, collaborative, progressive, and high-performing team
•    A world-class training program in financial services
•    Flexible work/life balance options
•    Opportunities to do challenging work
 

#LI-POST

#LI-Hybrid

#TECHPJ

Job Skills

Agile Methodology, Cloud Computing, Cloud Computing Architecture, Cloud Platform, Infrastructure As Code (IaC), IT Systems Integration, Performance Measurement, Requirements Analysis, Software Development, Systems Software

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

VANCOUVER

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-19

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a bachelor’s degree
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge: Subversion (SVN), Python, SQL, MySQL, PHP, API

Candidate Status:

Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.

• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to write, modify, integrate and test software code
• The candidates should be able to maintain existing computer programs by making modifications as required
• The candidates should be able to identify and communicate technical problems, processes and solutions
• The candidates should be able to prepare reports, manuals and other documentation on the status, operation and maintenance of software
• The candidates should be able to assist in the collection and documentation of user’s requirements
• The candidates should be able to assist in the development of logical and physical specifications, program special effects software for film and video applications
• The candidates should be able to research and evaluate a variety of software products, write, modify, integrate and test software code for e-commerce and other Internet applications

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

Main Purpose and Function

The GIS Analyst utilizes data analytics to assess and communicate opportunities and progress towards Solid Waste Utility and Street Cleaning business goals. The position supports continuous service delivery and policy setting improvements using systems solutions; leverages geospatial analysis, business analytics, and reviews of associated business performance metrics to drive strategic, operational, and financial decisions; and supports service transformation to improve Divisional performance and value. This role works closely with GIS, Technology Services, and Engineering business leaders to leverage business intelligence to simplify and provide value-added analysis and metrics reporting. The GIS Analyst works with confidential and sensitive data, identifies workforce trends, informs strategic direction regarding operational improvements, and identifies root-cause business data issues.

The GIS Analyst's immediate focus includes:

• Vehicle route optimization products and supporting GIS data modeling.
• Preparing recommendations on data enablement opportunities to capture sensitive street cleaning data (including abandoned items)
• Integrating geospatial and non-spatial datasets from operations and legacy sources to display current state information as actionable intelligence for the Solid Waste Management Division, with particular focus on waste collection and disposal operational optimization and waste reduction.

Key Contacts and Reporting Relationships

The position reports to the Engineering Business Support Analyst and works closely with team members in Solid Waste Branches, frontline employees, and other Engineering staff. Key contacts and relationships include Technology Services, Green Infrastructure, Risk Management, Project Steering Committees, cross-departmental counterparts within the City of Vancouver and external stakeholders including vendors and partners.

Specific Duties/Responsibilities

• Provides business decision support to Solid Waste Branches which includes budgeting and reporting on key performance indicators, GIS modeling,business analysis, and business case development
• Consults, leads, advises, and develops benefits realization plans for critical programs and tracking actual performance against business plans (benefits realization)
• Creates scripts and models (python, R, SQL, model builder) to automate analytics processes and graphic outputs to increase efficiency and/or address operational needs
• Contributes to the development and implementation of enterprise data strategy, including overseeing standards for performance metrics and analysis
• Analyzes large datasets for enterprise systems and developing performance metrics as well as presenting results
• Consults with division business units in analyzing existing and proposed geographic information systems tools – including proposing data collection methods, modeling, procedure changes, and the development of requirements and conceptual solution designs
• Provides technical assistance and expertise for the collection, storage, and use of spatial data across the division
• Researches, develops, benchmarks and establishes best practices for data enablement (including spatial and non-spatial data) to continue moving the City's Solid Waste Utility and street cleaning operations towards its business goals.
• Consults business units on GIS-based products to compile, analyze, forecast, and prepare summary reports and data visualizations, such as graphs and maps, tables, and dashboards.
• Integrates and combines data from multiple city sources (including Cart Asset Management System (CAMS), Hansen Asset Management System, timesheets, Mobile Data Collection apps) to run complex analytics and spatial analytics for business groups to gain insight into operations and/or inform financial decisions.
• Plans mobile data collection strategies and workflows, including the implementation, rollout, and training to frontline staff (typically using Survey123, Field Maps and other GIS related programs) for different business groups and projects
• Supports and collaborates with operations staff on waste collection, street cleaning and solid waste operations route optimization utilizing various data sources, analysis methodologies, and software (including ESRI GIS and RouteSmart)
• Researches new software or potential applications for projects requiring the use of geographic information technology, and makes recommendations on best use/practice in the division.
• Creates documentation outlining technical solutions
• Designs develops, presents business insights, and identifies business opportunities through advanced data analytics to senior management.
• Recommends solutions and alternatives related to accessibility, interaction, and presentation of data.
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Completion of a post-secondary diploma in Information Technology or Business Analytics with a specialization in Data Science or Geographic Information Systems plus considerable experience in programming, data analysis, and business process and performance improvement using a structured methodology or an equivalent combination of applicable education and experience.

• Experience in supporting and developing GIS strategies to support business decisions
• Experience working with and advising operational leadership.

Knowledge, Skills and Abilities:

• Thorough knowledge of building or reviewing highly complex spatial-temporal data management systems, including data capture, management, business intelligence, and data mining, designing reports and dashboards for effective decision making, initiating business process improvements, and supporting change initiatives and strategic decisions for a complex operations-focused organization
• Considerable knowledge of research techniques, statistics, data systems, performance metrics, finance, and business concepts.
• Knowledge of SQL (SQL Server, Oracle) and Data Science languages (Python, or R)
• Knowledge of building data visualizations and dashboards (PowerBI)
• Advanced skills in ESRI GIS-based tools (ArcGIS Pro, Spatial Analyst, Operational Dashboards, StoryMaps, FieldMaps, and Survey123)
• Ability to support and facilitate complex multi-stakeholder initiatives and engagements
• Ability to identify issues and generate resolution options in clear, concise, and compelling terms in a complex business environment.
• Ability to strategically answer complex business problems through data analysis, scenario modeling, data visualizations, and creative thinking
• Ability to analyze and synthesize data from multiple data sources and formats.
• Ability to identifying performance measures to inform strategic decisions
• Ability to display information as map-based visuals for operational deployment
• Strong business understanding and ability to link root-cause issues to data insights; ability to "connect the dots" and make strategic recommendations within a complex organization
• Ability to make sound recommendations and judgments in a wide variety of complex situations with no established precedents
• Ability to simultaneously manage multiple organizational priorities, projects, and deadlines
• Excellent communication and presentations skills with the ability to deliver complex concepts to both technical and non-technical audiences
• Excellent verbal and written communication skills.
• Ability to maintain professionalism, objectivity, confidentiality, tact, and diplomacy
• Strong analytical, research, and organizational skills
• Strong business understanding and ability to link departmental strategic goals to metrics.
• Excellent interpersonal skills and ability to work well independently and in a team.
• Ability to handle confidential and sensitive information with a high degree of discretion and impartiality.
• Ability to meet transportation needs of the department.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: July 2024 

Position End Date: 08/08/2025 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: June 7, 2024

Main Purpose and Function
The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in business applications to recommend changes to business processes.  This position is to be a leader of software development projects through the preliminary investigation, analysis of requirements, business case and feasibility study, design, implementation, quality control, documentation, and post-implemenation review phases.  This position provides ongoing application support and responsibilities may include performing changes to business application configuration and programs.  This position also performs hands-on programming when required. The position has access to confidential information and makes critical recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

Specific Duties and Responsibilities

• Performs hands-on programming when required to support projects and technology pilots
• Researches, evaluates and recommends new tools and methodologies for development of business applications
• Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality)
• Recommends changes in technology platforms and processes that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels
• Consults with customers to understand business processes and requirements, and applies critical thinking and analysis skills to deliver end-to-end solutions
• Manages projects through all phases from planning, design, development, implementation and hand-over to operational support
• Prepares documentation including project charters, business cases, statements of work, user stories, estimates, matrices of responsibility, training materials, system configuration documentation, etc.
• Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
• Develops technical specifications including diagrams and charts to provide the blueprints for developers to write or code programs
• Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration
• Performs testing, configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across various applications 
• Remains current with developments in applications and related technologies, including releases and enhancements/new functionality
• Delivers presentations to customers (users, departments) and technical staff on systems solutions and specific technologies
• Provides problem resolution for calls referred by Help Desk
• Investigates and follows up on application system errors/problems, and liaises with IT staff or vendors as required to resolve these issues
• Provides technical assistance to business applications upgrades and implementation of other modules, including integration to other applications
• Provides support to corporate and departmental reporting, assists in the use of existing reports, and develops/documents additional reports, as required
• Monitors applications performance, trouble shoots problems with technical specialists
• Participates in demos to customers and provides on-going support and guidance
• Participates in the development of new standards, and leads technical committees
• Has access to highly sensitive and business critical data from all City departments (e.g. taxes and utilities owing, parking tickets outstanding, and vendor pricing)
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Related post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education, training and experience
• 5+ years of experience with:
  • C# and .NET (.NET Core preferred)
  • SQL/database design
  • Systems analysis and application reporting tools
  • Server technology and software
  • System integration between business applications and across technical platforms
  • API Management and Integration Platforms (API design, gateways, analytics)

Knowledge, Skills, and Abilities:

• Thorough knowledge of programming technologies: SQL, .NET Core, React, JavaScript, integration tools, low code platforms
• Thorough knowledge of current trends, standards, and products in Information Technology,  (i.e. .NET and Object-Oriented Methodology, Mobile Computing, Cloud, Business Intelligence, Agile Methodology)
• Demonstrated ability to gather and interpret requirements, constraints, and risks from various business units to inform system design and architecture.
• Demonstrated operational and project management skills: results focused, team oriented
• Proven skills in developing detailed technical implementation plans, with a clear understanding of scope, budget, and schedule management for IT projects and initiatives.
• Broad knowledge across multiple aspects of the business (i.e. organizational structure, key players, current business processes and supporting systems and services, etc.)
• Thorough knowledge of configuration of applications
• Strong analytical and problem solving skills
• Combination of strong technical and business skills
• Demonstrated ability to work both independently and as a member of a team
• Ability to manage projects, multiple priorities and respond to requests in a timely manner
• Ability to establish and maintain effective working relationships both internally and externally with technical and non-technical staff
• Ability to handle business critical and sensitive information
• Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner
• Continuous improvement and continuous learning mindset
• Knowledge of municipal business processes would be an asset
   

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May, 2024

Salary Information: Pay Grade RNG-080: $92864 to $116070 per annum

Application Close: May 5, 2024