26 Jobs Found
Graphiste / Graphic Designer Full-time Job
IT & Telecoms MontréalJob Details
The opportunity
CBRE Montreal is actively seeking a proactive and dynamic professional to create best in class promotional material and assist in the execution of a variety of marketing tasks. The qualified candidate must have advanced graphic design experience and be comfortable with layouts; he or she must demonstrate a positive attitude with excellent team spirit. This is a full-time permanent position requiring an in-office presence based out of our Ville Saint-Laurent branch.
Main responsibilities
· Produce high quality marketing materials including
o pitch presentations
o property and portfolio flyers and brochures
o online newsletters
o social media campaigns;
· Bring creativity and innovation to existing marketing materials and practices and propose new avenues;
· Other tasks may be added.
What we require
· 2-4 years of experience in a related field, or a combination of work and educational experience;
· Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator), After Effects and Premiere Pro - an asset;
· Excellent layout skills, innovative spirit and attention to detail;
· Bilingual English/French, spoken and written;
· Experience with social media marketing, web marketing and corporate design an asset;
· Strong communication, organizational and analytical skills;
· Efficiency, speed and reliability in a team environment;
· Ability to work to tight deadlines with minimal supervision and to reprioritize to meet new projects/demands;
Graphiste / Graphic Designer
CBRE
MontréalIT & Telecoms Full-time
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IT Specialist, Enterprise Analytics Full-time Job
IT & Telecoms MontréalJob Details
The IT Specialist, Enterprise Analytics is a data engineer who provides reporting and analytic solutions to meet evolving business needs and drives through both strong technical and functional skills and experience with Microsoft Analytics tools and platforms. This individual will help define and update our evolving BI strategy and deployment of the latest Analytics software platforms at Saputo.
How You Will Make Contributions That Matter:
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Strong business acumen to work with business users and interpret business requirements into data models and analytic solutions with a focus on Microsoft Azure technologies (Fabric & Power BI)
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Assist with the end to end design of a scalable BI architecture that supports efficient creation of BI solutions
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Direct interaction with business SMEs and technical groups (Infra, SAP, Non-SAP) to design and implement sustainable analytic solutions
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Preparation and facilitation of design workshops with documented outcomes (requirements, design, data models).
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Contributes to work effort estimates when building new or enhanced BI solutions on the Azure platform
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Ensure designs are scalable, on strategy, and deliver the expected business outcome
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Development of complex solution components with exceptional performance capable of processing large volumes of data
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Design and develop scalable, reusable data models using Azure development in line with architectural standards and best practices
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Ownership, Administration & Governance of the MS Fabric platform
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Define test plans and conduct performance tuning and data profiling
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Ownership of incident resolution and day to day sustainment of MS Fabric BI solutions
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Utilize Microsoft Analytics tools for seamless integration and efficient user interface development to enhance overall user experience
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Troubleshoot and optimize SQL queries to ensure top performance of analytic processes
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Coach and mentor Business Analytics and Functional teams on MS Fabric technologies and processes
Supervision
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Works independently ensuring alignment to our BI Strategy
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Capable of directing a team
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Oversee project activities (design, develop, test deploy)
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Support activities (troubleshoot, enhance, capacity plan, upgrade, migration).
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Ability to multi-task and manage multiple projects/initiatives simultaneously
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Ability to successfully communicate and collaborate with colleagues and functional SME’s.
As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
You Are Best Suited for The Role If You Have the Following Qualifications :
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Bachelor’s Degree in Information Systems or Software Engineering
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8+ years of hands on project and support experience in Microsoft Analytics with Azure developments;
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Microsoft Azure certifications - nice to have;
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Bilingual - English and French (nice to have);
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Proficient in Data ingestion and integration, Data transformation, Data storage and management, Data Warehousing, Data Modeling and Analysis
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Solid understanding of system administration for Microsoft Analytics platforms
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Experience in data lake/data warehousing concept and methodologies
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Power BI administration – Workspace management, Security management
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Tabular model – Power BI Dataset development
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Experience with enterprise estimating tools and delivery methodologies;
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Strong written and verbal technical design skills;
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Ability to operate in complex, fast pace project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, & language.
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Up-to-date knowledge of industry trends and best practices in data analytics
Technical Requirements
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Proficient Data Engineer with experience in Azure Data factory, Azure Synapse Analytics, Azure Data Lake Storage, Azure Data bricks
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Azure development with ADF pipelines
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Azure development with notebooks (Python/Spark)
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Data modelling, Dimensional modelling - Kimball methodology (star schema)
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Strong SQL kills
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Basic Power BI skills (including DAX)
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Understanding of MS Fabric tools
We support and care for our employees and their families by providing :
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Competitive salaries
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A hybrid work environment with the possibility to work from home 2 days a week
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Advantageous corporate agreements
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Full range of group insurance benefits
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Group retirement pension plan with employer contribution
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Purchase option of company stocks
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Group RRSP
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Health and wellness program in the workplace
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Assistance program for employees and their families
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Saputo products at a discounted price
Salary Range: $97,155 - $127, 520
*Salary offers will vary commensurate with experience, education, skills, and training.
IT Specialist, Enterprise Analytics
Saputo Diary
MontréalIT & Telecoms Full-time
97,155 - 127,520
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SOFTWARE ENGINEERING SPECIALIST (.NET Core/CRM Dynamics 365) Full-time Job
IT & Telecoms MontréalJob Details
BDC has embarked on its digital transformation and in the process of modernizing its products and services, including the migration of our on-premises CRM to the cloud. As part of this initiative, we are looking for passionate, bilingual candidates who wish to be a key player in this transformation journey and contribute to the evolution of BDC's financing services through their technical expertise and sense of innovation.
The selected candidate will join one of the squads within the Customer Management family as a software engineering specialist. They participate in all activities of the SSDLC (Secure Software Development Lifecycle) process in agile delivery mode (ie.design, document, develop and deliver user-friendly and scalable technical solutions)
CHALLENGES TO BE MET
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Establish specifications that translate user needs into solutions while observing agreed budgets, timeframes, and technical parameters.
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Design and develop system components, including programming, documentation and testing of solutions.
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Ensure system quality, security, and stability by following development and documentation standards and practices.
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Create and evolve CI/CD pipelines as code in AzureDevOps.
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Participate in the elaboration of the Testing strategy for multiple initiatives and ensure that implementation of automated test bring enough confidence to quality of deliverables.
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Provide second-level technical support to the Help Desk or Operations to resolve production problems.
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Adapt to changing technology, learning, and applying new methods for achieving the goals of the organization.
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Adhere to established policies, standards, and procedures for ensuring the security and integrity of systems and data.
WHAT WE ARE LOOKING FOR
Professional & Educational Experience
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Seven to 10 years of experience in software engineering
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Bachelor's degree in information technology, engineering, or equivalent experience.
Minimal competencies / Essential skills
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Advanced hands-on experience in Microsoft Dynamics CRM 365 configurations and development
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Advanced programming experience in Microsoft .NET Core, .NET Framework, C#, SQL, HTML, XML, JavaScript, JQuery, ODATA, JSON, PowerShell and Web services (REST, SOAP, Graph QL).
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Advanced experience with CICD pipeline as code in Azure DevOps.
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Advanced experience with software engineering practices such as TDD, Pair Programming, Simple Design, Fake First.
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Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns
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Experience developing robust automated tests
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Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)
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Excellent analytical, problem-solving and documentation skills
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Bilingualism and excellent verbal and written communication skills
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Strong Leadership, mentoring and communication skills.
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Integrity, honesty and transparency
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Professionalism, thoroughness, attention to detail and strong work ethic
Complementary skills
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Knowledge and experience in Financial Services is an asset
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Understanding of containerization and Cloud Services such as Docker, Kubernetes, Tanzu
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Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ
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Experience working with Relational databases like SQL server and MySQL
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Proficient in developing with the various resources of the Azure cloud environment, as well as cloud design models
SOFTWARE ENGINEERING SPECIALIST (.NET Core/CRM Dynamics 365)
BDC
MontréalIT & Telecoms Full-time
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DATA ANALYST Full-time Job
IT & Telecoms MontréalJob Details
We are looking for a strong data analyst to join our Client Analytics team within the Marketing and Communications (MarCom) department. The person will work with the other analysts and together will ensure the continuous evolution and maintenance of marketing datasets. They will have to manipulate a variety of data coming from Google Analytics, the CRM, our marketing automation tools and other and act as the primary liaison between the Marketing and IT departments to document, prioritize and coordinate the datasets change requests.
The ideal candidate should be proficient in SQL and Power BI to be able to support the analysts by creating or updating SQL codes and Power BI datasets. They will have experience with Databricks, SQL, and data modeling.
They should be comfortable working in an evolving environment where curiosity and flexibility are key to adapt to new tools and processes.
CHALLENGES TO BE MET
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Own and maintain various Marketing datasets, ensuring their continuous evolution.
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Develop, design, and maintain complex and large Power BI datasets and dashboards.
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Improve Power BI datasets performance.
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Extract, transform, and load (ETL) data from various sources into Power BI.
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Write codes in DAX and in Power Query.
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Develop, maintain, and optimize SQL codes including views and stored procedures.
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Communicate effectively with reporting analysts to understand their requirements and translate them into actionable data solutions.
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Provide automation support to analytical teams around data-centric needs.
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Ensure data quality and accuracy through monitoring and validation.
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Build queries and workflows in Databricks and SSMS to build datasets for Marketing & Communications (Marcom) reports.
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Develop and review code used by all the data analysts in the department.
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Support team of data analysts with data knowledge or with debugging
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Design and implement data models to support business requirements.
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Troubleshoot data issues and perform root cause analysis.
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Design and document data solutions and models in collaboration with BI, data specialists, architects, data modelers, data scientists, and project/product team.
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Be the Power BI and Databricks subject matter expert.
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Provide training and support on Power BI and Databricks for Marketing analysts.
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Stay updated with the latest Power BI and Databricks features and best practices.
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Be the bridge between Marketing and IT, enable collaboration and data democratization.
WHAT WE ARE LOOKING FOR
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Bachelor’s degree in Computer Science, Information Technology, Marketing, or a related field.
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Minimum 3 years of experience in creating, maintaining, and understanding SQL codes, 3 years of experience in maintaining and evolving Power BI datasets (including DAX and Power Query) and 1 years of experience in Databricks
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Proven experience in effectively communicating with reporting analysts and coordinating between marketing and IT departments.
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Excellent problem-solving skills and attention to details.
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Strong organizational and project management skills with a minimum of 2 years of experience in a similar role.
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Experience with multidimensional data modeling.
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Experience in managing Marketing data an asset (such as Google analytics, Marketing automation systems (SAP, Eloqua…)
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Experience with code migrations across different environments an asset.
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Experience using GIT versioning is an asset.
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Good understanding of SQL optimization techniques and of multidimensional database schemas.
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SQL Server Management Studio (SSMS), advance knowledge of Power BI and Google Analytics
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Experienced in Databricks.
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Ability to review own work and minimize errors. Strong attention to detail.
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Curiosity and ability to acquire technical skills very quickly. Fast learner. Strong problem-solving skills.
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Strong interpersonal, teamwork skills. Strong organizational skills, ability to estimate and deliver on expectations and communicate hurdles.
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Demonstrated ability to work both independently and as part of a team in an autonomous way.
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Bilingual french and english
#INDHP
DATA ANALYST
BDC
MontréalIT & Telecoms Full-time
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Cloud Security Professional Full-time Job
IT & Telecoms MontréalJob Details
We are looking for a Cloud Security Professional in Operations who is comfortable working in a dynamic environment of revolutionary cloud native product and surrounding technologies. If you have the desire to make a technological impact and contribution to advanced 5G communication services, then the GNP Operations team is the place to be! We are an operations unit, designed to operate a global API platform that opens the door to 5G networks for application developers.
You will:
• Own data privacy and security of GNP in production.
• Perform security and privacy assessments, vulnerability assessments and threat modeling.
• Collaborate closely with security masters in R&D teams on proactive development of security countermeasures and remediation scenarios.
• Define and implement security strategy in collaboration with GNP Security Manager.
• Participate in prioritization of security backlog.
• Ensure GNP is compliant with Ericsson’s expansive security policies.
• Coordinate and support security audits, penetration tests and certifications.
• Provide security requirements in product backlog.
• Own intervention, remediation and prevention of security incidents in production.
• Act as security SME for the operations team.
To be successful in the role you must have:
• Proven experience running an AaS solution in the public cloud.
• Knowledge of common security concepts and protocols.
• Fluency with common security tools.
• Microsoft certifications in cloud security.
• Working knowledge of Cloudflare services.
• Experience with CrowdStrike cloud solutions.
• Knowledge of Kubernetes security features and administration.
• Knowledge of US, European, and other country data privacy regulations.
• Bachelor’s degree (or higher) in Information Technology, Computer Science, or a related quantitative field or equivalent experience.
You might also have:
• Development skills in at least one of the following technology stacks: Python, Ruby, Java and Java-based languages, Golang.
• Certifications in public cloud technologies (Azure is preferred).
• Strong understanding of the inner workings of TCP, HTTPS, SSH, and other protocols.
• Knowledge of GitLab CI/CD concepts.
Cloud Security Professional
Ericsson
MontréalIT & Telecoms Full-time
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Software Developer Full-time Job
IT & Telecoms MontréalJob Details
We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.
Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?
At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use cutting-edge technology to solve complex problems and get to see the impact of their work first-hand.
Responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
- Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
- Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
- Design and code the right solutions starting with broadly defined problems.
- Work in an agile environment to deliver high-quality software.
A day in the life
The challenges SDEs solve for at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products, features, and services from scratch while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years.
We are open to hiring candidates to work out of one of the following locations:
Montreal, QC, CAN
Basic Qualifications
- Currently enrolled in or completed a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Data Science, Electrical Engineering, or majors relating to these fields
- To qualify, applicants should have earned a Bachelor’s or Master’s degree between April 2022 to September 2024. Possible start dates for this role are between February 2024 to October 2024.
- Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
Preferred Qualifications
- Previous technical internship(s), if applicable.
- Experience with distributed, multi-tiered systems, algorithms, and relational databases.
- Experience in optimization mathematics such as linear programming and nonlinear optimization.
- Ability to effectively articulate technical challenges and solutions.
- Adept at handling ambiguous or undefined problems as well as ability to think abstractly.
Software Developer
Amazon
MontréalIT & Telecoms Full-time
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IT Specialist, Cyber Security & Data Protection Full-time Job
IT & Telecoms MontréalJob Details
Saputo is seeking a Cybersecurity Specialist who will actively participate in operational and project initiatives. These initiatives aim to enhance Saputo’s security posture both in the Microsoft Azure environment and on the premises. As part of your role, you will report to the IT Manager, Security and Compliance. Your key responsibilities include delivering the cybersecurity transformation roadmap across the organization. By creating and supporting an agile, secure, and reliable IT infrastructure, you will enable Saputo to keep pace with its business needs and make a meaningful impact.
How you will make contributions that matter:
Data Loss Prevention (DLP) Responsibilities
- Support the architecture, design, deployment and integration of DLP solutions
- Provide support for DLP operations with the help of third party vendor.
- Applying application, user and system changes as needed
- Tracking and troubleshooting user issues or tasks and incidents
- Design and implement Data Loss Prevention solutions (i.e. O365, CASB, etc.)
- Provide DLP design changes and enhancements for improvements in security, availability, and automation
- Work closely with product and platform teams to engineer and implement DLP security controls
- Develop and deliver training materials for DLP systems and general security awareness
- Develops support procedures and performance metrics reports
Cloud Responsibilities:
- Experience with cloud security architecture, including identity and access management, data protection, network security, and threat protection.
- Hands-on experience with Azure and Microsoft security technologies, such as Azure Security Center, Azure Sentinel, Microsoft 365 Defender, and Microsoft Purview.
- Provide analysis, evaluations, and recommendations to enhance system consistency, efficiency, and effectiveness.
- Conduct risk assessments and offer recommendations for system and application design.
- Assess and investigate using Azure and Office 365 security tools, providing relevant recommendations.
- Implement and monitor Microsoft Cloud App Security for Saputo’s deployed applications in the cloud.
- Collaborate with the incident response team to investigate security incidents.
- Provide recommendations for vulnerabilities remediation and contribute to the Vulnerability Management program.
- Interact with the Network and Infrastructure team to enhance overall security posture.
- Ensure new processes or services meet security requirements by working closely with business units.
- Interpret current and future regulations to support compliance activities.
- Play an active role in Disaster Recovery and Business Continuity framework implementation.
- Produce Cybersecurity Key Performance Indicators (KPIs) to measure and track security effectiveness.
You are best suited for the role if you have the following qualifications:
- Overall 4+ years of information security consulting, security operations or advisory
- Undergraduate degree in Information Management, Computer Science, Computer Engineering, Information Security or related field
- AZ-500 certification, a strong asset
- Working experience on one or more industry frameworks / standards (e.g., NIST CSF, MITRE Frameworks, ISO 27001) and cybersecurity and data privacy laws/regulations (e.g. PIPEDA, GDPR)
- Knowledge of information security and risk mitigation principles
- Very strong written and communication skills to non-technical stakeholders
- Ability to work with teams to achieve goals and meet deadlines in a fast-paced environment.
- Works well under pressure and time constraints and can prioritize competing priorities appropriately
- Can work independently with minimal supervision and direction
- Experienced with Threat assessment tools (Nessus Tenable and Security scorecard) an asset
- Experience with Web proxy (Zscaler), Micro segmentation (Illumio), Web application Firewall (Imperva), an asset
- Network Security specialist Cisco Certified (CCNA), an asset
- CISSP certification is a strong asset
- Excellent French and English written and verbal communication skills.
As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
We support and care for our employees and their families by providing:
- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
- We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
IT Specialist, Cyber Security & Data Protection
Saputo Dairy Products Canada
MontréalIT & Telecoms Full-time
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Technician, IT Support Full-time Job
IT & Telecoms MontréalJob Details
Technician, IT Support
Your career’s within reach at the largest private IT employer in Quebec!
Are you an IT enthusiast and no technical problem can stop you?
Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?
Now’s the time to share your talent with us!
An overview of your day-to-day
- Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
- Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
- Document all technical assistance
- Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.
Professional profile we’re looking for
- Experience in customer service and a desire to provide a distinctive user experience
- Vocational diploma in IT or equivalent training
- Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
- Availability to work day, evening and weekend hours as required according to the team’s needs
Why choose the IT Service Centre team?
- Opportunity to be part of a team as well as a dedicated IT community
- Opportunity to grow and evolve under the guidance of our training programs and our managers
- Positive work environment that encourages teamwork and the development of an active social life
- Flexible schedule that promotes work-family balance
- Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.
Why choose Desjardins?
- Among the Best Employers in Canada
- One of Canada’s top 100 employers (2021) according to MediaCorp Canada
- One of the world’s 100 best employers in 2020, according to Forbes magazine
We don’t offer you a job. We offer you job satisfaction. There’s a difference.
Technician, IT Support
Desjardins Group
MontréalIT & Telecoms Full-time
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Corporate IT - Operational Solutions, Team Leader Full-time Job
IT & Telecoms MontréalJob Details
Your future role on our team
You’ll report to the Department Manager, Infrastructure, Operations and IT Service Centre. You’ll serve as Manager, Operational Solutions, to implement and optimize complex IT solutions in support of operational activities. As such, you’ll manage a team of five people and ensure optimal coordination among management, operational managers and the IT team in achieving strategic objectives. You’ll also help with strategic planning of innovation activities and laboratories in order to make them operational.
With us, you’ll get the opportunity to...
Operations management
- Prepare project plans and workflows, then prioritize and delegate work to ensure objectives are met.
- Lead the entire project life cycle, from kick-off to testing, deployment and operation.
- Manage risks and interdependencies and optimize the flow of improvement initiatives for infrastructure and application development.
- Conduct work meetings with clients to fully understand and prioritize their business needs.
- Advise internal clients and propose solutions to various needs and problems.
- Improve products and services from the product portfolio throughout the application life cycle (finance, user experience, efficiency, simplification, technical performance, cybersecurity, obsolescence, etc.).
- Influence stakeholders to ensure products and applications meet business needs and are aligned with corporate objectives.
- Write follow-up reports, manage change requests and ensure project profitability.
- Manage project budgets, risks and schedules (deliverables, milestones, dates).
- Work proactively with other teams to establish and maintain effective relationships with stakeholders and respond to internal client requests and concerns.
- Assume a leadership role as required to align infrastructure and application platforms.
- Coordinate activities with external suppliers involved in selected solutions.
- Participate in the profitability analysis (business case) for certain projects, if required
Planning
- Define, prioritize and manage the product and application portfolio in collaboration with internal clients and in line with business objectives.
- Work with IT management, suppliers and internal clients to identify optimization and improvement opportunities for the organization.
- Actively participate in portfolio governance to ensure that value-driven investments are prioritized across the firm.
- Manage the allocation of budget allowances for operations and product/application development.
Human resources management
- Coordinate and engage a five-person team of IT analysts and developers to ensure progress and delivery of products to agreed deadlines, quality and processes.
- Manage and coach team members in carrying out their activities, developing their skills and updating their expertise.
Do your qualities and values match our corporate culture?
- Entrepreneurial spirit
- Results-driven
- Desire to motivate and train colleagues and internal clients
- Thirst to learn and excel
- Eco-mindful
- Desire to be in the thick of the action
- Ability to see beyond established standards
- Rigorous and ethical
Summary of certifications and job requirements
- University degree in Information Technology or Administration (specializing in information systems or security), or a combination of education and experience deemed equivalent
- At least five years of experience as a product manager
- Relevant experience in coordination or team management
- Proven experience in project management as well as budget and cost control
- Bilingual (English and French)
- Leadership and team spirit
- Strong aptitude for problem-solving and priority management
- Ability to work well under pressure
- Excellent communication skills
- Asset: Knowledge in cybersecurity (Agile and .NET)
- Asset: Experience in a consulting engineering environment
At BBA, you get many benefits
- Flexible schedule – Presence at the office and working from home
- A caring environment where everyone’s ideas are listened to and where there’s no sense of hierarchy
- Friendly, eco-mindful and high-tech workspaces
- Access to an annual premium program for regular employees
- A vibrant social club with something for everyone
- A collaborative team that shares its ideas and knowledge
- A corporate culture that values expertise
Corporate IT - Operational Solutions, Team Leader
BBA
MontréalIT & Telecoms Full-time
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Onsite Technical Support Specialist Full-time Job
IT & Telecoms MontréalJob Details
A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need. Comprehensive paid training is provided to all Specialists and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. Our Specialists will also be responsible for providing feedback on and auditing our help documentation, so that our knowledge base continually improves, providing faster merchant resolution over time.
Note: This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.
Specific Responsibilities May Include:
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Deliver timely and complete solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention;
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Handle Technical issues, providing clear guidance to Merchants via various channels to quickly resolve issues and help them grow their business;
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Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model;
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Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants;
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Describe Technical systems and solutions in simple terms that merchants of all technical abilities can understand;
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Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization;
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Embrace changing roles and responsibilities to provide support where it is most needed;
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Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business
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Ad hoc duties as assigned
Required Experience, Skills & Competencies:
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Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated
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Fluent in English (read, write and speak) and if required for bilingual roles, fluent in both English and French
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Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM
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Able to troubleshoot technical issues with minimal guidance
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Familiarity with working with and adapting to new technologies
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Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles
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Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions
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Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
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Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits
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Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required
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Strong desire to learn and work with AI tools and new technologies
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Ability to take initiative and execute plans quickly with general supervision
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Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge;
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Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support
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Ability to adapt quickly and embrace change
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Ability to pass a background check which may include federal fingerprinting and security clearance
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The flexibility to work any shift assigned between the hours of operations of 8:00 am to 8:00 pm ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
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We passionately put our customers and communities first
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We embrace changes and innovate courageously
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We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
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Onsite Technical Support Specialist
Telus Corporation
MontréalIT & Telecoms Full-time
42,000
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Cyber as a Service, Monitoring, L1, Associate Full-time Job
IT & Telecoms MontréalJob Details
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.
Meaningful work you’ll be part of
As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
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A shift based schedule to continuously monitors the alert queue
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Triages security and device alerts
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Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action
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Collects data and context necessary to initiate investigation over to Cyber Threat Investigator
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Follows alerts and incidents playbooks/runbooks
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Primarily responsible for security monitoring, detection, response
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Ensure incident identification, assessment, reporting, communication, mitigation and monitoring
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Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives
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Framework, Review policies and highlight the difficulties in managing SLAs
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Management, administration & maintenance of security devices
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Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
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Responsible for integration of standard and non-standard logs in SIEM
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Coordination with stakeholders, build and maintain positive working relationships with them
Experiences and skills you’ll use to solve
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Relevant experience in Information Technology and Information Security
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Experience in security device management and multiple SIEM platforms
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Experience in performing vendor management
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In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
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Experience in MSSP environment
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Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
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Proficient in Incident Management and Response
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Knowledge of applications, databases, middleware to address security threats
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Proficient in preparation of reports, dashboards and documentation
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Excellent communication and initiative skills
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Ability to handle high pressure situations with key stakeholders
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Good Analytical skills, Problem solving and Interpersonal skills
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CISSP and GIAC certifications preferred
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A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives
Cyber as a Service, Monitoring, L1, Associate
PwC
MontréalIT & Telecoms Full-time
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Axiom Development Lead Full-time Job
IT & Telecoms MontréalJob Details
Job Description
You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will be leading the squad to collaborate with business partners to create scalable technology solutions powering growth, improving client experience, and making our client facing and support teams more efficient. We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.
What will you do?
- Hands-on application design, coding, and deployment
- Manage 3 to 4 development resources
- Liaison with business partners to delivery solution based on clients’ needs
- Provide technical influence by sharing deep knowledge and experience
- Maintain code quality and best practices across the stack
- Support and maintain the team application suites on various technical infrastructures and architectures.
- Ensure system availability and lead the planning of disaster recovery & help increase adoption of emerging technology within area of expertise
What do you need to succeed?
Must have:
- 7+ years of experience combined in Oracle, SQL or Unix scripting and architecture design principles
- 3+ years of development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports).
- Participating in design of strategic regulatory data acquisition processes;
- Participating in the impact assessment and estimation of functional requirements;
- Experience with various DevOps pipeline and cloud tools such as Jenkins, Kubernetes, HashiCorp Vault, Apigee, GitHub, JIRA, Confluence, Nexus IQ, SonarQube, UCD, Artifactory, etc.
Bilingualism (English and French) required, as you will regularly do business with partners across Canada
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
#LI-Hybrid
#LI-POST
#TECHPJ
Axiom Development Lead
Royal Bank Of Canada
MontréalIT & Telecoms Full-time
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