All jobs within 50 km around Concord in IT & Telecoms

Job Summary

Under the direction of the Supervisor of Platform Systems, the successful candidate is responsible for backup/recovery and providing multiple copies of protected data to different end-points. The candidate also assisted in providing resource requirements for the Enterprise (backup equipment and licenses, data protection software, storage arrays, and tape libraries). 
Ensure that data centre environmental equipment, PDUs, HVAC, UPS, power transfer switches, and generator monitoring and alerting are within thresholds. Ensure data centres are running at a high level of reliability and availability to our clients, including planning for future growth and sustainability. 

This position will require a hybrid work arrangement (minimum of 3 days of work in the office) for an undetermined period. Once the City’s offices fully re-open, you may be required to work out of Mississauga City Hall at 300 City Centre Drive (possibly on a rotational basis).

Duties and Responsibilities

• Backup and restore data for clients; restore deleted files or special backup requests for application upgrades or legal; restore corrupt or deleted emails for individual users.
• Backup and recovery of MSSQL, Oracle, Linux, MS Exchange, Metallic M365, and SAP HANA to multiple locations, including SAN, tape libraries and cloud.
• Recovering corrupt or deleted VMWare virtual or physical servers from backups as required
• Server and Storage Provisioning: Building physical and virtual servers that host various software. Ensuring that servers are correctly added to the domain with appropriate storage resources assigned and maintained
• Data Centre proactive monitoring and operational support; Troubleshooting and monitoring data centre using various tools, including SolarWinds, replacing failed systems equipment for 7/24/365 uptime and working with external computer vendors to resolve issues and vendor health checks. Work with facilities to ensure the health of the data centre environmental equipment by coordinating scheduled and preventative maintenance activities such as generator and UPS tests and being on-site where required to monitor. Informing Facilities of issues.
• Security, Patching, firmware and keeping Infrastructure updated for the Enterprise backup infrastructure.
• As part of a team and as required, updating firmware on systems, storage and operating systems to prevent issues from occurring, allowing the servers and equipment to continue to run optimally.
• Work with clients and vendors to repair and troubleshoot infrastructure equipment related to backup and restore software and equipment.
• Data Centre equipment, life cycle and decommissioning. Manage equipment, including installing, receiving, asset tagging, keeping systems up to date, and decommissioning equipment using industry best practices.
• Participate in technical projects as a core or part of extended teams as it pertains to backup and recovery solutions.
• Create and maintain technical documentation, along with SOPs and technical diagrams.
• Collaborate with IT Architects to build backup and related infrastructure as required.
• Work closely with Cyber Security to maintain and improve security posture
• The role will include operational work, managing assigned work requests, providing 3rd-level support to IT Helpdesk incidents\tickets and occasional project work
• Comply with all IT service levels, change management, incident management, standards and policies
• Work independently with minimal supervision or as part of a group on projects with set timelines. 
• Provide expert advice and guidance on IT issues to clients, colleagues, management, committees, or inter-disciplinary team
• Commitment to service excellence and total quality is essential
• Occasional work outside of regular business hours
• Perform other duties as assigned

Skills and Qualifications

• Post-secondary degree/diploma in Computer Science, related discipline, or equivalent experience.
• Minimum of 3 years experience supporting backup technologies and related systems and storage products.
• Minimum of two years of information technology experience administrating and supporting server and cloud infrastructure.
• Experience with Commvault backup and recovery solutions or equivalent Enterprise backup system
• Experience is required in configuring backup and recovery for many environments, including Exchange mailboxes, Exchange databases in a DAG environment, Microsoft SQL in both standalone and AG configuration, Oracle databases in both standalone and Always-On configuration, Distributed File System (DFS) backups, and Virtual Server architecture utilizing Intillesnap.
• Experience with Windows Server, VMWare/ESXi, and storage management is preferred
• Familiarity with Active Directory, DNS Linux (Redhat) Server and AWS an asset
• Previous experience in maintaining and monitoring data center temperature and humidity as it pertains to environmental standards and best practices. Assuring all HVAC equipment is properly running and maintained for peek operation core responsibilities.
• Previous experience in data centre environment, racking servers, PDU’s, KVM’s, monitoring systems and alerting.
• Familiarity with enterprise HPE Server, HPE Nimble SAN, and Brocade Fibre Channel is an asset
• Industry certifications Commvault, MCP/MCSE Certified Systems engineer and AWS Cloud Practitioner, is preferred
• Excellent analytical and troubleshooting skills
• Strong communication skills (written and verbal), excellent customer service and interpersonal skills

Hourly Rate/Salary: $ 41.93 per hour to $55.91 per hour 
Hours of Work: 35 
Work Location: Civic Centre 

Job Summary

Create secure and reliable storage structures that allow business applications to utilize City data.  Plan, develop, forecast, manage and implement a process to monitor and enhance the overall performance of the databases and business applications, ensuring availability.  Manage and monitor database security administration and service performance.  Provide technical leadership and guidance to Information Technology and business units.

Duties and Responsibilities

• Configure and provide database performance and general health / capacity monitoring as an ongoing task for the City to conduct business in a safe, reliable and stable environment. 
• Monitor reports generated from the system and take necessary action to resolve incidents that may affect the continuity of business. 
• Monitor vendor notifications for patches and alerts - review, evaluate impact to City data and infrastructure, and make necessary recommendations. 
• Lead and coordinate other City staff to implement changes i.e. version upgrade of database where a major upgrade could span over two years and a minor upgrade could span over several months. 
• Tune databases for optimal performance and implementing database load balancing technologies. 
• Provide maintenance on databases for optimal performance i.e. rebuilding of databases/indexes.
• Support development and implementation of projects - performing installations, database loading, data conversions, promoting application changes to various environments, testing, etc.
• Troubleshoot and resolve database problems in a timely manner.
• Design and Implement the electronic storage structures using industry standard software such as Oracle Database Server, SQL Server and Cloud related databases.
• Configure to ensure that the data in these structures is reliable and secure by adhering to policies and guidelines regarding database security to meet legislative, audit and Privacy Act requirements i.e. audit database security for projects to meet audit requirements. 
• Review, recommend, plan and implement database patches to mitigate issues and to ensure the databases are maintained in supported versions. 

Skills and Qualifications

• Post-secondary degree/diploma in Computer Science or related discipline with a minimum of five years of database administration using Microsoft SQL Server, Oracle and Cloud related databases.
• Database related certifications related to Oracle, SQL Server, Amazon Web Services (AWS), Microsoft Azure, etc.
• Detailed knowledge of Oracle, SQL Server database and application server concepts and design.
• Thorough knowledge of conceptual, logical data repository development and management, database administration and data architecture technologies i.e. desktop client, web based, cloud computing.
• In-depth knowledge of relational objects such as tables, stored procedures, triggers and DTS/SSIS packages is required.
• Knowledge of related technologies such as AD, Windows OS, Amazon, Azure, Dynamics, MySQL, .Net, Oracle and Microsoft products, and IIS application Server. 
• Must understand the impact of new applications on existing information technology infrastructures (hardware platforms, communications network, standards, security, etc.
• Thorough knowledge of interface methods for database and enterprise applications.
• Must have an overall knowledge of the City's technical infrastructure i.e. Servers, Windows, operating systems, and Communication networks in place.
• Excellent technical, project management, analytical and communication skills.
• May require some light lifting of supplies/materials.
   

Job Summary

The City of Mississauga is looking for a passionate and talented IT Network Specialist to join our Network Data team.  Reporting to the Network Data team Supervisor, you will be supporting IT team members and interacting with business units to implement and resolve IT issues.  This will include, but not limited to, resolving Helpdesk tickets, implementing firewall rules, pre-configuring and replacing networking equipment, and project assignments.

This position will be required to work in a hybrid work arrangement.  Our offices are located at Mississauga City Hall, 300 City Centre Drive in Mississauga.

Duties and Responsibilities

The successful candidate will:

• Achieve service excellence as part of a high-performance team working with 50\50 operational work and project delivery. 
• Strong interpersonal skills and high level of motivation and professionalism as well as ability to work with various IT groups and client facing teams is essential.
• Participate as a team member to provide Network support to the business areas. 
• Ensure 100% availability and acceptable performance of City technology by proactively monitoring all City Systems and applications and taking immediate remedial action to address any deficiencies.  
• Responsible for maintaining all systems owned by the Network team at an optimal level of performance.  
• Develop, prepare and maintain supporting documentation of Network infrastructure systems\ applications, SOP’s, configuration documentation, RFC’s. 
• Proactively monitor automated alerts and respond with timely resolution to Systems deficiencies and problems.
• Occasional work outside of regular business is a requirement of the job.  On-call duty based on a rotational schedule may be a requirement.  
• Excellent documentation skills, ability to create environment diagrams and systems documentation
• Excellent analytical and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision or as part of a group on projects with set timelines.
   

Skills and Qualifications

• Demonstrated experience with Cisco Catalyst, Nexus Core Switches, Cisco IOS,  LAN, WAN ,Wireless and  ISP Connectivity is required; 
• Demonstrated experience with Cisco ACI would be preferred;
• Demonstrated experience with automation tools (ie Ansible or Terraform) would be preferred;
• Demonstrated experience with scripting languages such as Python or JSON;.
• Demonstrated experience of  authentication protocols(Radius,TACACS),  Load Balancers(Preferably F5), Cisco ASA/NGFW Firewalls , ASA/NGFW VPN  technologies;
• Post-secondary degree/diploma in Computer Science, Networking, Information Technology or related discipline  with 3 to 5 years of experience in the use, setup and support of an enterprise WAN, LAN and WLAN Cisco centric network infrastructure; 
• Must have experience in the design, install, setup, maintain and support expertise in routing and switching skills, TCP/IP protocols and aspects of networking (L2, L3, LAN and WLAN);  
• Exposure and proficient with HSRP, BGP and EIGRP/OSPF routing protocols, SNMP, network performance and testing tools and other protocols is preferred;
• Knowledge of network monitoring tools(Cisco Prime,Solarwinds) and the ability to review logs and make recommendations;
• Must have solid technical, analytical, problem-solving and troubleshooting skills; 
• Must have outstanding interpersonal and customer service skills and demonstrated ability to deal effectively with clients; 
• Possess expert troubleshooting and problem solving skills and ability to liaise with clients; 
• Excellent project management, communication and presentation skills are essential; 
• Must enjoy working in a fast-paced changing environment and being part of a team to provide network design and implementation support; 
• Must be highly motivated and eager to work within a dynamic team to explore and collaborate on new solutions or innovative opportunities; 
• Service excellence and commitment to quality is essential;
• Energetic, self-starter with strong work ethic and excellent track record of success;
• A Level 2- Criminal or Judicial Matters Check (previously Regular CRS) will be required of the successful candidate, as a condition of employment, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

Notes:  
1)  Must be available to work evenings, flex shifts, extended hours and statutory holidays when required.  
2)  Moderate lifting of equipment required.
3) Possession of a valid driver's license and access to a vehicle will be required.