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Main Purpose and Function

The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in SAP business applications to recommend changes to business processes.  This position is to be a leader of SAP development projects through the preliminary investigation, analysis of requirements, business case and feasibility analysis, design, implementation, quality control, documentation, and post-implementation review phases.  This position provides ongoing application support and responsibilities include performing changes to SAP HR modules, payroll and time evaluation configuration, schemas and programs.  This position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

Specific Duties and Responsibilities

• Prepares documentation including project charters, system requirements definition, business cases, system reviews, training materials, system configuration documentation, etc.
• Designs, develops, modifies and maintains SAP Payroll/time configuration and schemas to meet business and operational requirements.
• Designs and maintains other SAP HR modules (eg. Benefits, Personnel Administration).
• Consults with customers to understand their requirements.
• Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
• Develops technical specifications including diagrams and charts to provide the blueprints for SAP developers to write or code programs.
• Develops detailed project plans to track progress.
• Manages projects through all phases from planning through to maintenance and support.
• Recommends changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.
• Researches, evaluates and recommends new tools and methodologies for development of business applications.
• Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration.
• Performs testing of problem fixes (SAP fixes/notes), configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across SAP applications.
• Remains current with developments in SAP applications and related technologies, including releases and enhancements/new functionality.
• Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality).
• Delivers presentations to customers (users, departments) and technical staff on SAP related solutions and specific technologies.
• Provides problem resolution for calls referred by Help Desk.
• Investigates and follows up on SAP system errors/problems, and liaises with SAP, IT staff and others as required to resolve these issues.
• Develops and maintains SAP system configuration documentation.
• Provides technical assistance with SAP upgrades and the implementation of other modules, including integration to other applications.
• Provides support to corporate and departmental reporting.  Assists in the use of existing reports and develops/documents additional reports as required.
• Designs and delivers reports and analytics.
• Monitors applications performance, trouble shoots problems with technical specialists.

• Participates in training of customers and provides on-going training support and guidance.
• Participates in the development of new standards, and leads technical committees.
• Has access to highly sensitive and business critical data from all City departments (e.g. employee and payroll records)
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Related Post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education and experience.
• SAP Certification (or an equivalent combination of training and experience).
• Minimum 3 years experience implementing and supporting SAP Canadian payroll, SAP Benefits, SAP CATS, SAP Time Evaluation and ESS/MSS.
• Minimum 3 years experience creating and modifying complex rules and schemas for time evaluation and payroll.

Knowledge, Skills and Abilities:

• Knowledge of payroll and time entry processes will be considered an asset.
• Knowledge/experience configuring and supporting ESS/MSS portal.
• Knowledge/experience configuring and supporting HR Fiori applications is desirable.
• Experience with SAP reporting tools such as BW/BI and Business Objects tools such as Analysis for Office, Lumira, Design Studio or Web Intelligence.
• Experience creating and managing projects plans for small or medium size projects ensuring user requirements are met and projects are completed on time.
• Experience developing, coordinating, and delivering training courses and materials to identified training populations.
• Good understanding of SAP platform integration.
• Knowledge of current trends in SAP related products and solutions (eg. Fiori, S/4HANA, Business Intelligence).
• SAP programming background is a strong asset.
• Demonstrated operational and project management skills: results focused, team oriented.
• Strong analytical and problem solving skills.
• Broad knowledge across multiple aspects of the business (i.e., organizational structure, key players, current business processes and supporting systems and services, etc.)
• Extensive knowledge of municipal business processes would be an asset.
• Experience with SAP SuccessFactors is desirable.
• Thorough working knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, Visio, etc.)
• Experience with Agile development and the use of tools such as VSTS would be an asset.
• Combination of strong technical and business skills is required.
• Demonstrated ability to work both independently and as a member of a team.
• Excellent oral, written and presentation skills with ability to communicate to all levels of the organization.
• Ability to establish and maintain effective working relationships both internally and externally with technical and non-technical staff.
• Ability to handle business critical and sensitive information.
• Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner.
• Continuous improvement and continuous learning mindset.

Record Checks:

• An Enhanced Reliability Check is a requirement of the position.  A clearance requires the absence of any criminal charges or convictions related to this position

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: December, 2024 

Number of Positions: 2

Salary Information: Pay Grade RNG-080: $92864 to $116070 per year

Application Close: October 31, 2024

Overview

The role of the Workplace Ambassador will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.  These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

• Support a core set of office services consistent throughout designated high occupancy buildings.
• Liaise with BMO as required
• Support LOB's in redirecting or escalating issues to appropriate teams. 
• Collaborate on areas of opportunity for workplace efficiency and effectiveness.
• Coordinate with Mail / Courier support as required; receive packages and courier distribution
• Support Reception services (where applicable) for general building and shared conferencing floors
• Support LOB's with activities related to visitors and new hires, including how to effectively utilize services and amenities
• Observe, support and re-direct occupants, visitors and vendors where appropriate (Iron Mountain, day porter, FM services)
• Coordinate and validate Temporary Cards.  WA may coordinate requests and roster distribution between LOB, Security and/or Landlords.  Security/Badge Access for full-time and contract employees is the responsibility of the LOB's, including Onboarding/Offboarding requests and validating rosters.   
• Support maintenance of the reservation system in collaboration with LOB and BMO
• Support LOB's with updating distribution, phone directories, floor plan information, wayfinding, regulatory posters and other general office information and communications.
• Organize and order supplies in shared spaces, conference rooms, enclaves, connection café’s, business centers and any open spaces not business specific.  May include office supplies, kitchen supplies, cleaning kits, first aid kits (consumables), .   LOB retains responsibility for specific supplies not available for general use.
• Coffee Services; maintain supply in conjunction with coffee services vendor (where applicable)
• Manage office sundry equipment as required and/or available, including key maintenance, name plate printing
• Coordinate equipment maintenance in shared spaces, conference rooms, enclaves, connection café’s, business centers, quiet/wellness rooms and any shared spaces that are not business specific.  Ensure they are appropriately set up and supplied. Perform rounds daily and escalate any functionality issues to appropriate partners.  Personal equipment repair or servicing (laptop, desktop computer, mobile phone, dedicated printer) is the responsibility of the individual employee. 
• Support technology in shared spaces and redirect employees for support where required.

KNOWLEDGE & SKILLS

• University degree with 1-3 years’ of job-related experience.
• Service oriented, able to be customer-facing and can-do attitude.
• Able to exercise sound judgement, make decisions, provide direction.
• Comfortable dealing with issues and people.  Strong communication skills.
• Strong computer skills, including MS suite of software.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Ability to multi-task.
• Accuracy.
• Ability to work under pressure.
• Strong organization skills.

Overview

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

Get ready for a human resources career like no other: join our expanding Total Rewards team as an HR Consultant, Compensation and work for the City you love!

What You Will Do:
 

• Provides compensation expertise, consultation, interpretation, and direct human resource services to assigned divisions.
• As a member of a team of human resource professionals, provides input into the development of goals and objectives based on corporate and divisional priorities.
• Provides input into programs/projects, developing recommendations, implementing solutions and ensuring quality in service delivery.
• Provides client-driven, consulting services and strategic advice and support to assigned divisions.
• Participates in the development, research, analysis, costing, implementation and/or negotiations of compensation programs, pay equity plans, job design and wage/salary administration and policies.
• Participates on a team of human resources professionals providing a range of human resources expertise, interpretation and consultation to clients for all aspects of compensation including job evaluation, job design, pay equity, wage/salary administration, compensation policy interpretation etc.
• Provides effective human resource management consultation/issue resolution services, interpretation and guidance to management, employees, and external organizations, requiring knowledge of human resource management and interpretation of legislation, collective agreements, policies, programs and processes related to compensation.
• Provides a quality control function as it relates to workload management, identifying continuous improvement, setting output targets/deliverables and metrics.
• Participates in the development of human resources policies, practices and procedures.
• Partners with Payroll, Legal Services and other functional areas in human resources in the delivery, implementation and resolution of human resources matters.
• Prepares and acts as a witness for mediation and arbitration hearings related to compensation, job evaluation and pay equity matters.
• Participates on Joint City/Union Job Evaluation Committees in administering job evaluation programs.
• Participates in the design, development and delivery of training tools for various stakeholders.
• Participates in developing project plans to ensure projects/programs are delivered on time and on target.
• Represents the division on corporate initiatives and divisional work teams.

What You Bring To The Role:
 

1. Post-secondary education in a relevant discipline (Human Resources, Business etc.) or the equivalent combination of education and experience. Certified Human Resources Professional (CHRP) or other relevant professional designation/certification is an asset.
2. Professional certification (e.g., CCP, GRP) is an asset.
3. Considerable experience in the human resources field including experience in compensation, job evaluation and pay equity.
4. Extensive experience utilizing analytical, research and problem solving skills with an ability to recommend solutions to compensation issues.
5. Experience providing excellent customer service and establishing effective working relationships with clients and stakeholders.
6. Sound knowledge and understanding of the Pay Equity Act and employment and related legislation such as the Labour Relations Act, Human Rights Code, Employment Standards Act, Collective Agreements, and human resource policies and practices.
7. Ability to deliver the consistent application of access, equity, diversity and human rights consideration in compensation program delivery.
8. Ability to work effectively independently and as part of a team, by participating in setting and achieving the teams' goals and objectives, making significant contributions, and providing input and feedback.
9. Effective conflict resolution and problem solving skills with a high degree of sensitivity and confidentiality.
10. Exceptional oral and written communications skills with the ability to work effectively with various stakeholders.
11. Proficient in using a variety of software packages including Word, Excel, PowerPoint and SAP.

12. Ability to adhere to the City's motto, mission, values and ethics.
     

Why You Will Love Working at The City:
 

1. We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
2. A strong benefits package which includes competitive salaries, vacation, and other unique offerings.
3. We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
4. We support ongoing learning and development and offer educational opportunities with tuition subsidies.
5. Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

The HR Geo Services Specialist role is responsible for providing HR support to the geographies within their scope of responsibility. These roles deliver the HR services that require close physical proximity to business operations and cover one to multiple UPS locations.

Responsibilities:

• Management of employee concerns and workplace investigations

• Inquiry management.

• Implementation of local services and programs to improve talent acquisition.

• Assist in recruitment activities - post jobs on Indeed, create Workday requisitions, flyer drops, agency visits, job fairs, recruitment contact sourcing.

• Promotion of referral program for all buildings and shifts under your scope.

• Support our external and internal customers.

Qualifications:

• Recent graduate from Human Resources Management program or equivalent.

• Previous Human Resources experience required.

• Ability to maintain high standards of confidentiality.

• Knowledge of local employment and regulatory laws – preferred.

Skills:

• Communication Skills: Outstanding verbal and written communication abilities.

• Analytical Skills: Strong ability to analyze data and market trends.

• Project Management: Excellent organizational skills to manage multiple projects simultaneously.

• Strategic Thinking: Ability to develop and implement effective recruitment strategies.

• Interpersonal Skills: Strong relationship-building abilities to work effectively with internal teams and external partners.

• Tech Proficiency: Familiarity with HR software like Workday and recruitment tools.

• Problem-Solving: Creative and resourceful in finding solutions to talent acquisition challenges.

• Cultural Awareness: Understanding of diverse cultures and employment markets across Ontario.

Benefits:

• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service.

• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years).

• 5 personal days.

• Weekly payments/direct deposit – every Friday.

• UPS stock at a discounted rate.

• Defined Contribution Pension Plan with a Company match.

• Education Assistance.

Overview