The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

• 220,000 square feet of fully modernized and renovated space, operates 5 days a week
• Number of employees vary from building to building
• Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
• Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
• Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
• Act as an ambassador for the Workplace Experience Program
• Respond to incoming calls promptly, professionally and courteously.
• Maintain and distribute program related documentation in support of Experience team onboarding and training.
• Assist in planning minor events and setting up meeting venues
• Provide maps of the amenity areas of the location
• Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
• Manage security access cards for visitors and contractors.
• Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
• Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

• Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
• This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
• College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills
• Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
• Self-taught, able to work both independently and in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• Clean criminal record check
• Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19. 

As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations.

Key Responsibilities:

Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming.
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions)
• Strip and finish hard surface floors manually or with power equipment (when required).
• Steam clean or shampoo carpets (when required).
• Transport garbage from drop points to garbage bins or compactor.
• Transport maintenance machinery, where necessary, between floors and job sites.
• Cleans and stores equipment and machinery used.
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach.
• Cleans washroom floors including stripping and finishing.
• Cleans stairwells and elevator cabs where ladders are required.
• Loads and unloads supplies and replenishes cleaning solutions.
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Other duties that management may assign.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals (when required).

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials, and solutions.
• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients, and the general public.
• Ability and willingness to work weekends, holidays, and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable.
• Must have a valid Class G license (may be required).

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds.

The Journeyperson Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Journeyperson Electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license if required
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
  • Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation Trade certification or license in one or more of the following - required:

•  Journeyman level Electrical license

The Health and Safety Coordinator coordinates environmental, health, safety and security program processes and activities to assist the account team in maintaining compliance, mitigating and managing environmental, health, safety and security-related risks and improving related performance

KEY DUTIES & RESPONSIBILITIES

Program Coordination

• Acts as the first point-of-contact for environmental, health, safety and security inquiries and incidents
• Provides guidance to account team members on environmental, health, safety and security matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health, safety and security programs along with related processes, procedures and resources
• Coordinates environmental, health, safety and security activities including but not limited to health and safety committee meetings and activities, incident investigation and resolution, security clearances, equipment and systems registration, emergency response procedures and business continuity planning activities, training, return-to-work, annual management system re-registration, compliance audit
• Researches environmental, health, safety and security matters, provides findings and recommendations
• Maintains and assists with the creation of environmental, health and safety documentations including but not limited to plans, processes, procedures
• Creates and maintains documentations including but not limited to instruction sheets, check lists, forms, training materials
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations; health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to health, safety and environment requirements and identifying risks. Provides findings about risks and suggestions for improvement

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting

• Maintains all environmental, health, safety and security-related data including but not limited to incident data, criminal record checks, compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health, safety and security data
• Prepares and distributes various environmental, health, safety and security-related reports including but not limited to incident reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• College degree completed
• Certification in one or more of the following – Certificate in Occupational Health & Safety, Certificate in Environmental Management through a Community College; or University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences
• 1 to 3 years of environmental, health , safety and security work experience

Understanding of environmental, health and safety regulatory requirements

• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security:

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

The Health and Safety Coordinator coordinates environmental, health, safety and security program processes and activities to assist the account team in maintaining compliance, mitigating and managing environmental, health, safety and security-related risks and improving related performance

KEY DUTIES & RESPONSIBILITIES

Program Coordination

• Acts as the first point-of-contact for environmental, health, safety and security inquiries and incidents
• Provides guidance to account team members on environmental, health, safety and security matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health, safety and security programs along with related processes, procedures and resources
• Coordinates environmental, health, safety and security activities including but not limited to health and safety committee meetings and activities, incident investigation and resolution, security clearances, equipment and systems registration, emergency response procedures and business continuity planning activities, training, return-to-work, annual management system re-registration, compliance audit
• Researches environmental, health, safety and security matters, provides findings and recommendations
• Maintains and assists with the creation of environmental, health and safety documentations including but not limited to plans, processes, procedures
• Creates and maintains documentations including but not limited to instruction sheets, check lists, forms, training materials
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations; health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to health, safety and environment requirements and identifying risks. Provides findings about risks and suggestions for improvement

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting

• Maintains all environmental, health, safety and security-related data including but not limited to incident data, criminal record checks, compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health, safety and security data
• Prepares and distributes various environmental, health, safety and security-related reports including but not limited to incident reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• College degree completed
• Certification in one or more of the following – Certificate in Occupational Health & Safety, Certificate in Environmental Management through a Community College; or University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences
• 1 to 3 years of environmental, health , safety and security work experience

Understanding of environmental, health and safety regulatory requirements

• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security:

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations.

Key Responsibilities:

Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming.
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions)
• Strip and finish hard surface floors manually or with power equipment (when required).
• Steam clean or shampoo carpets (when required).
• Transport garbage from drop points to garbage bins or compactor.
• Transport maintenance machinery, where necessary, between floors and job sites.
• Cleans and stores equipment and machinery used.
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach.
• Cleans washroom floors including stripping and finishing.
• Cleans stairwells and elevator cabs where ladders are required.
• Loads and unloads supplies and replenishes cleaning solutions.
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Other duties that management may assign.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals (when required).

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials, and solutions.
• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients, and the general public.
• Ability and willingness to work weekends, holidays, and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable.
• Must have a valid Class G license (may be required).

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds.

Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

•    Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

Construction Site Superintendent is responsible for actively managing construction projects at the site, responsible for Site EHS safety and supervision, directing construction trades and resolving site conflicts with schedule, coordination and design, and ensuring project quality and construction industry standards are met.

KEY DUTIES & RESPONSIBILITIES 

Construction Site Management and Supervision

• Daily supervision and coordination of the interior finishing sub-trades.
• Ensure construction industry standards are met and ensure high quality control in the effort to minimize deficiencies.
• Ensure project materials and workmanship meet project design specifications and high-quality standards.
• Ensure smooth coordination of all construction related activities.
• Adhere to project schedule deliverables and critical path.
• Supervise trades / subcontractors / workers.
• Assist Project Mangers in the creation of site plans and procedures (i.e., scheduling and forecasting resources).
• Provide resolution to project issues as they arise and communicate project issues in a timely manner to Project Manager (i.e., work scheduling conflicts, work interference, errors / discrepancies / omissions in Consultant’s design drawings, project deficiencies list, poor workmanship quality, etc.).
• Coordinate and direct independent testing and inspections as required.
• Document daily job report and keep Construction Manager informed of project status.
• Other responsibilities as assigned (i.e., housekeeping, basic handyman / carpentry, etc.).

Safety    

• Provide leadership and direction to safety professionals, and all other site personnel.
• Ensure trades/subcontractors / workers adhere to health and safety policies, procedures and best practices. Promote a safe work environment (i.e., site inspection, hazard assessment, toolbox safety talk, etc.).
• In the event of accident informs immediately according to Company procedure.
• Follows Company procedures to ensure safe environment, personal safety and safety of others.

KNOWLEDGE & SKILLS 

• Diploma or bachelor’s degree in Construction, Engineering, Business or related field. Candidates with equivalent experience may be considered.             
• Health & Safety related training applicable to construction sites including Competent Supervisor.
• Minimum 5+ years of progressive construction project management experience (i.e., commercial, industrial, residential, new construction projects, tenant improvements, interior-fit up, renovation, additions). Canadian / Ontario experience preferred.
• Understanding of construction industry standards and operations (i.e., construction specifications, building materials, methods and procedures).
• Construction project management experience in high security environment is an asset.
• Ability to read and interpret blueprints.
• Knowledge and experience working with various tools and equipment.
• Must have experience with Adobe Acrobat Pro, AutoCAD Viewer and Microsoft Office (i.e., Excel, Word, Project, Outlook).
• Intermediate mathematical skills.
• Team management, including assessing and providing feedback on job performance to sub-trades.
• Problem solving / conflict resolution and sound decision-making skills.
• Ability to visualize the entire project, anticipate issues and implement solutions in collaboration with Project Managers.
• Attention to detail, specifically quality control to minimize deficiencies in real-time.
• Time management and organizational skills to ensure project deadlines are met.
• Strong oral and written communication skills, including active listening and interpersonal skills.
• Going above and beyond attitude (strong work ethics).
• Work well in a fast pace and high-pressure environment.
• Exercise sound judgment 

Licenses and/or Professional Accreditation

• N / A

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Projects:

§  Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).

§  Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance.

§  Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position. 

§  Works with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements and maintaining client satisfaction.

§  Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference.

§  Manages and oversees the performance of design consultants and contractors throughout the duration of a project, identifying and resolving issues while monitoring and ensuring the quality of service.

§  Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders.

Health and Safety:

§  Ensures that projects are delivered in compliance with all regulatory, environmental and health and safety requirements.

§  Follows Company procedures to ensure safe environment, personal safety and safety of others.

§  Sends, receives, reviews, and tracks H&S documentation.

§  Manages time & space of building activities to ensure no conflicting safety hazards.

§  Verifies client security requirements and ensures service providers are compliant prior to entering client space.

Communication:

§  Develops client project communications, including deadline notification, process updates, and scope requirements.

Documentation:

§  Creates and submits all project documentation, funding justification and approval templates; including but not limited to scope and specifications, tendering, financial administration, and monitoring contractor performance. 

§  Meets all documentation requirements and submissions.

Financial & Invoicing:

§  Reviews contract work invoices and address discrepancies.

§  Creates various funding documents for tenants to review and commit funding as needed for services requested.

§  Reviews all quotes and all funding docs for accuracy and completeness.

Analytics & Data Management:

§  Tracks all projects and timeline, providing regular status updates.

§  Tracks and reports on project totals monthly.

Relationship Management:

§  Develops and maintains effective relationships with vendors, clients and stakeholders.

§  Manages stakeholder requirements, scope changes, and project expectations.

Knowledge & Skills

§  High school completion plus a specialized technical or business course.

§  1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.

§  Good client management/customer service skills.

§  Effective Interpersonal skills, with an emphasis on communication (verbal/written).

§  Knowledge of project delivery and tendering processes.

§  General knowledge of commercial building systems and/or construction.

§  Strong organisational, coordination and documentation skills with the ability to multi-task.

§  Ability to work independently.

§  Proficiency with CAD will be considered an asset.

§  Proficient with MS Office and email software.

Licenses and/or Professional Accreditation

§  Valid driver’s license (as required).

ROLE DIMENSIONS

1.        Project Management:

Leads small, low complexity projects: 1 discipline, same workgroup, same location.

2.        Communications:

Communication involves some clarifications or addressing the service requests, providing instructions, training, explaining the approach.

3.        Expertise:

Working knowledge in a specialized area

4.        Problem Solving and Innovation:

Work requires understanding the nature of the challenge, analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly, and solutions might require knowledge of 1-3 software applications.   

The General Repair Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Self-motivated
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate, or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

The HVAC/Refrigeration Technician has experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent is responsible for operating facility systems, performing preventative and corrective maintenance, routine services on facility mechanical and other systems for the assigned facility within the limits of company policy and trade certification. The Technician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire protection.

Trades certification or license:

• HVAC/Refrigeration license is required
• Gasfitter I & II license is an asset

This is an on-site stationary position located in Downtown Vancouver near Grandville St & W Hastings St. This position is full-time Monday to Friday, with rotational emergency on-call. 

KEY DUTIES & RESPONSIBILITIES

Installation & Troubleshooting

• Installs air conditioning, heating, and related equipment and components.
• Overhauls and services air conditioning, heating units and systems.
• Repairs, replaces and adjusts worn or broken parts HVAC equipment.
• Repairs and adjusts valves, piping connections, fittings, and couplings.
• Diagnoses and troubleshoots problems with heating and air conditioning units and systems.
• Installs motors, thermostats, and humidistats.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance activities at assigned facility.
• Performs regular monitoring, inspection, preventative and corrective maintenance to ensure facility uptime and safety objectives are met, uninterrupted client operation and asset integrity of assigned facility is maintained.
•  Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and systems monitoring. 
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Maintains accurate inventory of all assigned tools/equipment and arranges for repair and replacement where required.

Client Relations

• Provides observations about facility, facility mechanical conditions and deficiencies and provides recommendations for enhancement and repair. 
• Participates in and assists with facility-related projects.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned
   

KNOWLEDGE & SKILLS

• College Diploma/Certification required
• Experience required as a licensed HVAC/Refrigeration Technician
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain building mechanical and other system troubleshooting and resolution skills
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
•  Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technicians development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear Personal Protective Equipment 
• Must meet enhanced security clearance requirements
• Valid drivers’ license may be required
   

Trades certification or license:

• HVAC/Refrigeration license is required
• Gasfitter I & II license is an asset

This is a regular, full-time position with a salary range of $38.55 - $45.35 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.