1826 Jobs Found
Customer Service Representative Full-time Job
Customer Service MarkhamJob Details
Application Deadline:
12/29/2024
Address:
900 - 5221 Hwy 7 E
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
MarkhamCustomer Service Full-time
33,850 - 44,000
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Construction Project Manager Full-time Job
Construction Jobs MarkhamJob Details
The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
At this position level:
Projects are typically of moderate complexity, risk and exposure.
KEY DUTIES & RESPONSIBILITIES
For the assigned projects:
- Responsible for end-to-end delivery of assigned projects.
- Creates and implements successful project plans.
- Oversees the activities of project team members and monitors project task completion.
- Determine and Manages resource and budget requirements, cost estimates, and timelines.
- Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability.
- Identifies project risks and develops and implements mitigation and contingency plans.
- Monitors project delivery against timelines and ensure timely completion.
- Proactively Communicates project status, information and actions to relevant concerned parties.
- Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
- Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
- Oversight for assigned project estimating, sub-trade selection and project strategy.
- Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams
- Collaborates with project concerned parties, defines project scope, deliverables, and requirements.
- Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
- Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)
Client Relationship Management
- Develops and maintains effective relationships with clients.
- Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
KNOWLEDGE & SKILLS
- Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
- Possess 2-4 years of General Contractor, Interior fit out project experience.
- Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
- Project Budget management – proven ability and experience in developing and managing budgets.
- Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
- Working knowledge of the provincial building code and standards.
- Demonstrate strong leadership qualities and the ability to work independently.
- Proven track record working in a complex, fast paced environment with multiple client projects.
- Demonstrate experience working with other consultants and contractors, and coordination of major projects.
- Have excellent problem solving and decision-making skills.
- Strong knowledge of engineering concepts, methods, and standards.
- Relationship building – proven ability and experience in building and maintaining effective relationships.
- Client management – proven ability and experience in managing client relationships and expectations.
- Client service orientation – strong client service orientation.
- Experience with pre-construction process.
- Vendor management – proven ability and experience in managing vendor performance.
- Construction project management experience in medium to high-risk environments is an asset.
- Understanding of Petroleum Safety Standards is an asset
- Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
- Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications.
- Valid Driver’s License.
Licenses and/or Professional Accreditation
One or more of the following would be considered an asset:
- Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
- Project Management Institute (PMI) Certification.
Construction Project Manager
BGIS
MarkhamConstruction Jobs Full-time
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Construction Project Manager Full-time Job
Construction Jobs MarkhamJob Details
The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
At this position level:
Projects are typically of moderate complexity, risk and exposure.
KEY DUTIES & RESPONSIBILITIES
For the assigned projects:
- Responsible for end-to-end delivery of assigned projects.
- Creates and implements successful project plans.
- Oversees the activities of project team members and monitors project task completion.
- Determine and Manages resource and budget requirements, cost estimates, and timelines.
- Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability.
- Identifies project risks and develops and implements mitigation and contingency plans.
- Monitors project delivery against timelines and ensure timely completion.
- Proactively Communicates project status, information and actions to relevant concerned parties.
- Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
- Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
- Oversight for assigned project estimating, sub-trade selection and project strategy.
- Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams
- Collaborates with project concerned parties, defines project scope, deliverables, and requirements.
- Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
- Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)
Client Relationship Management
- Develops and maintains effective relationships with clients.
- Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
KNOWLEDGE & SKILLS
- Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
- Possess 2-4 years of General Contractor, Interior fit out project experience.
- Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
- Project Budget management – proven ability and experience in developing and managing budgets.
- Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
- Working knowledge of the provincial building code and standards.
- Demonstrate strong leadership qualities and the ability to work independently.
- Proven track record working in a complex, fast paced environment with multiple client projects.
- Demonstrate experience working with other consultants and contractors, and coordination of major projects.
- Have excellent problem solving and decision-making skills.
- Strong knowledge of engineering concepts, methods, and standards.
- Relationship building – proven ability and experience in building and maintaining effective relationships.
- Client management – proven ability and experience in managing client relationships and expectations.
- Client service orientation – strong client service orientation.
- Experience with pre-construction process.
- Vendor management – proven ability and experience in managing vendor performance.
- Construction project management experience in medium to high-risk environments is an asset.
- Understanding of Petroleum Safety Standards is an asset
- Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
- Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications.
- Valid Driver’s License.
Licenses and/or Professional Accreditation
One or more of the following would be considered an asset:
- Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
- Project Management Institute (PMI) Certification.
Construction Project Manager
BGIS
MarkhamConstruction Jobs Full-time
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Senior Financial Analyst Full-time Job
Financial Services MarkhamJob Details
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is knowledgeable in the full transactional details and accounting cycle and can effectively review all transactions within the portfolio and can communicate recommendations to senior stakeholders. Provides analysis, takes leads and makes recommendations for areas such as planning, forecasting, reporting, audit and process improvements.
This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.
Opportunities for Development:
At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:
- Finance roles for different industry workstreams
- On account operations leadership roles in both Facility Management and Project Management
KEY DUTIES & RESPONSIBILITIES
Safety Ownership and Regulatory Compliance:
- Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.
Accounting
- Complex transactional support for a process within an accounting cycle
- Completes and resolves assigned complex or high volume account reconciliations
- Identifies and resolves complex transactional accounting discrepancies. Recommends solutions for accounting discrepancies and seeks involvement of management, where required
Accounting Policy
- Understand GAAP requirements relevant to the financial cycle or portfolio supported
Audit Support and Controls
- Intermediate understanding of internal/Client control requirements and seek guidance on complex areas. In addition to ensuring compliance.
- Maintains accurate and complete records for audits
- Gathers audit support data upon request
- Liaises with auditors to review audit support
Financial Systems
- Intermediate level knowledge of current accounting systems and MS Office suite of software
- Intermediate understanding and ability to document the transactional and financial data flows between relevant financial systems
- Able to work with IT and operational teams on intermediate and more complex system setups, as well as recommend technology improvements related to Finance
Planning/Forecasting
- Prepares more complex forecasts (internal and external) with the appropriate back-up (including assumptions and calculations)
- Responsible for partnering with stakeholders in preparation of forecasts
Analysis
- Prepares in-depth financial analysis (recurring and ad-hoc) and makes recommendations to internal and external stakeholders
Reporting
- Preparation and/or review of internal/external reports
- Presenting reports to stakeholders
- Prepares intermediate business cases
Scope/Complexity
- Single, high volume or multiple, low volume portfolios
- With complex transactions
- Some understanding of the broader portfolio
Interaction with Stakeholder
- Increased Stakeholder interaction
- Consults with Manager for significant issues with recommendations
- Generate transactional data and more complex analysis to support operational decision making, with recommendations
Financial Management/Contract Interpretation
- Strong understanding of financial obligations of portfolio and ability to investigate and interpret on areas as required.
- Ensures portfolio deliverables of a financial nature are met in a timely and efficient manner
- Monitors forecasted annual performance and recommends/assists in action plan
- Seeks guidance on contract/portfolio financial terms and conditions for assigned accounts
Process Adherence / Implementation
- Understand complex business processes and ensures compliance and ensures appropriate documentation
- Conducts root cause analysis on process gaps. Recommends major process improvements within assigned portfolio
- Prepares draft policies and procedures
Problem Solving
- Identification of basic issues or discrepancies
Technical and Business Knowledge
- Has gained an intermediate level of understanding of the industry and business which they support. Can answer basic questions regarding the general business.
- Has cultivated relationships with operational counterparts and has earned trust as a business partner.
KNOWLEDGE & SKILLS
- College/University graduation and CPA designation and 3-5 years of demonstrated experience
- Ability to communicate accounting principles to support procedures and to explain financial results within the team and to internal customers.
- Ability to complete and resolve assigned complex account reconciliation which sees the highest transaction volume or deal with multiple portfolios or business units.
- Ability to reconcile and resolve discrepancies between general ledger and sub ledger.
- Ability to identify and provide recommendations for issues and process improvement opportunities at account and business unit level following GAAP procedures.
- In-depth understanding of audit requirements within scope of responsibility.
- Ability to provide input to process documentations and business cases; write variance explanations, summaries of findings and recommendations.
- Advanced level knowledge of current accounting systems and MS Office suite of software
Licenses and/or Professional Accreditation
- Certified Professional Accountant (CPA)
Senior Financial Analyst
BGIS
MarkhamFinancial Services Full-time
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Lease Analyst Full-time Job
Real Estate MarkhamJob Details
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting critical lease terms, to accurate payment of rents, to critical reconciliation of landlord billings, to regular review and reporting to providing critical analysis of lease profiles, our services provide tenants maximum leverage and flexibility in leased relationships.
KEY DUTIES & RESPONSIBILITIES
Subject Matter Expert
- Ensures the integrity of the lease administration database (RealLease) through ensuring all property and Landlord information is up to date and accurate
- Supports the Property Manager in operational issues
- Advises the Technical Authority (TA) on payments due
- Monitors and investigates annual budget increases from landlords then requesting the appropriate backup to substantiate the increase
- Ensures that realty tax payments are fair & equitable
- Reviews landlord records
- Performs Certification and Compliance monitoring as per the Lease Agreement
- Recommends rents to Government
- Generates recommendations on expenditure concerns as well as on procedures and systems related to BGIS
- Liaises with the Property Manager on a regular basis
Reporting and Analytics
- Reports on Monthly Accounts Payable (AP) deliverables
- Prepares year-end reconciliations, year-end CPI adjustments, ensure recoveries are accurate and complete
- Creates reports and performs analysis to make recommendations to stakeholders at all different levels
Administration, Coordination and Validation
- Performs overall coordination & support in the areas of lease administration process improvement
- Administers expenses associated with leased space
- Identifies & validates rental payments
- Coordinates monthly rent roll adjustments with the TA
- Coordinates & monitors Lease Administration Key Performance Indicators (KPIs) (DIAI, CFAI)
- Other duties as required
Knowledge & Skills
- University degree or professional certification
- 3 to 5 years of job-related experience
- Good financial understanding and proficiency with MS Excel, Word and Outlook.
- Strong interpersonal, communication and presentation skills.
- Ability to work independently as well as on a team.
- Strong analytical and problem solving skills.
- Attention to detail
- Demonstrated ability to work under pressure.
- Strong customer focus
- Ability to read and understand commercial real estate lease agreements
- Ability to process volumes of data requiring strong attention to detail and accuracy
- French/English Bilingualism is an asset
Licenses and/or Professional Accreditation
- Real Property Administrator designation would be considered an asset
Lease Analyst
BGIS
MarkhamReal Estate Full-time
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Financial Shared Services Representative Full-time Job
Financial Services MarkhamJob Details
The Financial Shared Representative is responsible for accurate and timely processing of accounts payable payments according to established internal procedures
KEY DUTIES & RESPONSIBILITIES
Accounts Payable Processing
- Processes accounts payable payments in accordance to established processes
- Communicates with stakeholders such as suppliers to follow up, clarify information or resolve disputes (i.e. payment not made on time). Escalates to management, where required
- Liaises with business unit leaders to obtain approval for payments
- Handles scanned documentations with low data recognition and data enters missing data
- Reviews documents for compliance and completeness against established requirements. Identifies non-compliant items and missing information and obtains information to ensure compliance to established procedures and requirements
- Determines appropriate accounting codes to the documents according to business unit and expense/cost element type
- Performs mathematical calculations – additions, subtractions, multiplication and divisions – to verify for mathematical accuracy. Identifies errors and liaises with appropriate stakeholder for resolution. Escalates where required
- Validates accounts payable documentations against supporting documentations to ensure accuracy and completeness. Identifies and resolves issues and discrepancies in transactional accounting. Liaises with stakeholders and management for resolution
- Handles validation, matching, coding and approval exceptions. Liaises with business unit leaders to obtain approval exceptions
- Prepares electronic fund transfers and cheques for payments
- Enters accounts payable transactions into accounting systems
Vendor Set Up Process
- Completes vendor set up requisitions and works with Supply Chain Administration to complete vendor set up
Audit Support
- Files, maintains and retrieves documentations for audit support
- Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
KNOWLEDGE AND SKILLS
- Community college diploma preferably in accounting
- 1 to 3 years of clerical accounting/accounts payable work experience
- Understanding of sales tax rules
- Ability to execute work according to established procedures
- Ability to identify and resolve accounts payable issues and discrepancies
- Ability to perform basic mathematical calculations – addition, subtraction, multiplication and division, along with ability to identify inaccuracies in data
- Ability to process a high volume of data requiring strong attention to detail and accuracy
- Ability to communicate effectively with others for the purpose of data exchange, clarification and dispute resolution
- Ability to exercise judgment
- Proficient with accounting systems, MS Office Excel and other MS Office software applications along with ability to quickly learn other information systems and software applications
Licenses and/or Professional Accreditation
Demonstrates an interest in attaining one or more of:
- Certified Accounts Payable Professional designation from Certified Accounts Payable Association (CAPA)
- Certified General Accounting
Financial Shared Services Representative
BGIS
MarkhamFinancial Services Full-time
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Intermediate Financial Analyst Full-time Job
Financial Services MarkhamJob Details
The Intermediate Financial Analyst (FA II) provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s). At this level, the incumbent typically supports multiple portfolios or business units.
KEY DUTIES & RESPONSIBILITIES
- Provides complex transactional support for a process within an accounting cycle and/or full cycle accounting support for small scope contract(s) or business unit(s).
- Completes and resolves assigned account reconciliations.
- Prepares, gathers, consolidates and reports routine data.
- Prepares routine monthly reports.
- Prepares monthly client invoices.
- Prepares and reconciles basic audit working papers. Maintains accurate and complete records for audits. Gathers audit support data upon request. Documentation is reviewed prior to submission.
- Reviews results to determine accrual entries in coordination with internal managers.
- Reconciles month end results for simple contract(s) or business unit(s) for sub ledger reconciliations.
- Prepares bank reconciliations.
- Prepares month end journal entries.
- Reviews and enters time cards.
- Codes and validates expense reports, vendor invoices and procurement cards.
- Enters data to sub ledger systems and direct to G/L.
- Identifies complex and resolves basic transactional accounting discrepancies. May require management involvement.
- Identifies and recommends process improvement opportunities at an account level following GAAP procedures.
- Prepares memos and provides variance explanations. Summarizes findings and recommendations. Provides input to process documentations.
KNOWLEDGE & SKILLS REQUIRED
- Job-Related Experience: 3-5 years or more
- College Diploma or equivalent training (e.g. RPA, CET)
- Ability to identify complex and resolve basic transactional accounting discrepancies
- Ability to identify and recommend process improvement opportunities at an account level following GAAP procedures.
- Ability to communicate basic accounting principles to support procedures and to explain financial results within the team and to internal customers.
- Ability to prepare memos, provide variance explanations and input to process documentations, and write summaries of findings and recommendations.
- Intermediate level knowledge of current accounting systems and MS Office suite of software
Licenses and/or Professional Accreditation
- Partially completed an Accounting designation program (CGA, CMA)
Intermediate Financial Analyst
BGIS
MarkhamFinancial Services Full-time
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Solutions Delivery Specialist Full-time Job
IT & Telecoms MarkhamJob Details
The Solutions Delivery Specialist is accountable for the technical direction and delivery within one of our strategic product areas. The span of accountability includes overseeing the evaluation, definition, development, modification, implementation, integration and alignment of related systems, processes and tools. Management (indirect) of delivery personnel and/or external vendors may be required from time to time. Managing operational issue resolution (as point-of-escalation with clients) will be required. This role is project & solution-delivery focused with internal client management duties. The particular product area opening we are actively recruiting for at this time is our Remote Command Center line of business.
KEY DUTIES & RESPONSIBILITIES
Technical Lead
- Determines and directs the delivery of appropriate technical solutions that align with business and Information Technology objectives, requirements, and standards.
- Directs a cross functional team engaged in the delivery of technology solutions (including internal and external personnel/ technologies and industry leading solutions).
- Implements Smart Building designs, including connection designs, IT/OT network architecture, system reliability, and leads technical discussions between BGIS InfoSec and project representatives.
- Integrates BAS networking and architecture with third-party systems via network connections and integration.
Strategic Planning
- Accountable for providing direction to the strategic plan of information management systems as it relates to Project Delivery in the commercial / construction space. Oversee the evaluation, definition, development, modification, implementation, integration and alignment (consistency) of related systems, processes and tools.
- Resource planning, project planning, business case development, staff management, systems development lifecycle oversight.
Compliance
- Represents his/her client interests at IT Governance.
- Develops, implements, audits and monitors compliance to standards (audit, client, industry, internal). Implements related best practices.
Relationship Management
- Collaborates with relevant concerned parties to understand business objectives and requirements.
- Directs client interaction at a senior level, representing RCC regarding Smart Building discussions, including connection designs, IT/OT network architecture, system reliability, and be the liaison between BGIS InfoSec and project representatives.
Other
- Other duties as assigned.
KNOWLEDGE & SKILLS
- University degree or college diploma in Computer Science, Engineering management, or related field with demonstrated knowledge that is usually acquired with 5 to 10 years of experience.
- Strong business knowledge.
- Strong understanding of technology elements and how they come together to deliver value within the organization.
- Strong knowledge of application development methodologies and integration techniques.
- Knowledge and experience with BAS networking.
- Excellent written and oral communication skills, including the tact and diplomacy required to interact with senior clients.
- Ability to interface at all levels within the organization from front line to executive.
- Project management and planning skills.
- Demonstrated success in delivering projects to multiple concerned parties – on time – on budget.
- Ability to influence, motivate, and inspire others.
Licenses and/or Professional Accreditation
- None required, but experience with construction / commercial project management and a PMP designation would be an advantage.
Solutions Delivery Specialist
BGIS
MarkhamIT & Telecoms Full-time
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Lease Administrator Full-time Job
Administrative Jobs MarkhamJob Details
The Lease Administrator is responsible for abstracting key information from lease agreements, entering and maintaining the integrity of lease data within the lease management database as well as collecting and paying monthly rental payments on behalf of landlords and tenants.
KEY DUTIES & RESPONSIBILITIES
Lease Abstraction
- Reviews lease agreements and abstracts key information including but not limited to lease provisions, clauses, options and critical dates, property information (i.e. square footage), business, legal and financial agreements and obligations, terms and conditions.
- Enters and maintains lease agreement information within lease management database. Responsible for data integrity of lease information.
Rent Payment Processing
- Reviews and validates landlord invoices to ensure compliance with the lease.
- Processes monthly rent payments to the landlord and ad hoc payments on behalf of the client.
- Prepares monthly rent roll/rent change report, makes adjustments to rent information and issue retroactive payments to reflect changes in rent including but not limited to operating costs, base rent, realty taxes etc.
- Prepares and provides reports to managers and/or clients.
Additional Rent Review
- Conducts review of landlord annual escalations (operating costs budget increases (i.e. grounds maintenance cost, realty taxes ie “additional rent”) proposed by the landlord. Ensure the charges are in accordance with the lease agreement. Compares forecast against historical information to review reasonableness of budget increase. Verifies reasons for proposed budget increases and requests for supporting documentations from the landlord where required.
- Conducts review of landlord year end statements for t actual operating costs and realty taxes (perform desk top audit). Requests supporting documentation from the landlord on variances and charges not in compliance with the lease.
- Provides complete package for manager’s review.
Lease Management
- Provides non-legal lease interpretation on lease clauses to client, FM & Project Team, Internal and External Transaction Team.
- Reviews and recommends estoppels certificates for approval.
- Tracks and reviews tenant insurance certificates.
- Interacts with FM & Project Team on operational matters.
- Landlord/Tenant relationship management.
- Critical Date management (ensure all tenant critical dates are tracked and managed).
- Generates reports as required such as KP1, Critical dates, options to terminate.
- Provides due diligence on landlord/tenant change of ownership.
- Percentage rent and CPI management.
- Prepares lease budgets and forecasts on a monthly/yearly basis.
- Reconciles tenant/landlord accounts to ensure accurate billings/payments per the lease agreement.
Additional Lease Management
- Provides support to multiple client lease management portfolios.
- Works with Lease Administration Director to improve and enhances existing processes and reporting.
- Works with internal Transactions Management, Facilities Management and finance groups to provide all necessary lease information as required.
KNOWLEDGE & SKILLS
- Community college diploma preferably in accounting, business administration or law clerk studies
- 3 to 5 years of commercial lease abstraction or property administration work experience.
- Knowledge and experience with commercial real estate lease agreements.
- Prior experience with lease management systems.
- Ability to interpret and abstract lease information.
- Ability to process volumes of data requiring strong attention to detail and accuracy.
- Proficient with MS Excel (PIVOT tables, vlookups, shortcuts etc.) and ability to learn new management information systems quickly.
Licenses and/or Professional Accreditation
- Real Property Administrator Designation, an asset.
- Facility Management Administrator Designation, an asset.
- Bilingual is an asset.
Lease Administrator
BGIS
MarkhamAdministrative Jobs Full-time
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Lease Analyst Full-time Job
Real Estate MarkhamJob Details
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting critical lease terms, to accurate payment of rents, to critical reconciliation of landlord billings, to regular review and reporting to providing critical analysis of lease profiles, our services provide tenants maximum leverage and flexibility in leased relationships.
KEY DUTIES & RESPONSIBILITIES
Subject Matter Expert
- Ensures the integrity of the lease administration database (RealLease) through ensuring all property and Landlord information is up to date and accurate
- Supports the Property Manager in operational issues
- Advises the Technical Authority (TA) on payments due
- Monitors and investigates annual budget increases from landlords then requesting the appropriate backup to substantiate the increase
- Ensures that realty tax payments are fair & equitable
- Reviews landlord records
- Performs Certification and Compliance monitoring as per the Lease Agreement
- Recommends rents to Government
- Generates recommendations on expenditure concerns as well as on procedures and systems related to BGIS
- Liaises with the Property Manager on a regular basis
Reporting and Analytics
- Reports on Monthly Accounts Payable (AP) deliverables
- Prepares year-end reconciliations, year-end CPI adjustments, ensure recoveries are accurate and complete
- Creates reports and performs analysis to make recommendations to stakeholders at all different levels
Administration, Coordination and Validation
- Performs overall coordination & support in the areas of lease administration process improvement
- Administers expenses associated with leased space
- Identifies & validates rental payments
- Coordinates monthly rent roll adjustments with the TA
- Coordinates & monitors Lease Administration Key Performance Indicators (KPIs) (DIAI, CFAI)
- Other duties as required
Knowledge & Skills
- University degree or professional certification
- 3 to 5 years of job-related experience
- Good financial understanding and proficiency with MS Excel, Word and Outlook.
- Strong interpersonal, communication and presentation skills.
- Ability to work independently as well as on a team.
- Strong analytical and problem solving skills.
- Attention to detail
- Demonstrated ability to work under pressure.
- Strong customer focus
- Ability to read and understand commercial real estate lease agreements
- Ability to process volumes of data requiring strong attention to detail and accuracy
- French/English Bilingualism is an asset
Licenses and/or Professional Accreditation
- Real Property Administrator designation would be considered an asset
Lease Analyst
BGIS
MarkhamReal Estate Full-time
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Contract Administration Specialist Contract Job
Administrative Jobs MarkhamJob Details
As a Contract Administration Specialist, you'll play a vital role in supporting both our business development and existing client contract teams. Reporting to the Director of Operations, you'll be responsible for advocating our risk management processes and financial objectives while ensuring compliance and fostering strong internal relationships.
KEY DUTIES & RESPONSIBILITIES
Contract & Proposal Management:
- Enforce policies and procedures related to contract execution and proposals.
- Maintain and manage the contracts & proposals database, ensuring accurate and timely documentation.
- Prepare internal and external reports on contracts and proposals progress.
- Ensure timely renewal and pricing adjustments as per management policies.
Administrative Support:
- Coordinate with cross-functional teams for effective data compilation.
- Handle filing, distribution, and organization of executed contracts.
- Address and resolve administration issues related to contracts and proposals.
Compliance & Reporting:
- Stay updated on legal requirements and contract terms to ensure compliance and maximize business advantages.
- Maintain awareness of reporting requirements to support the business’s goals.
Other duties as assigned.
KNOWLEDGE & SKILLS
- Communication: Excellent written and verbal English skills are essential.
- Attention to Detail: Precision and thoroughness in managing contract details.
- Technical Proficiency: Advanced skills in MS Office Suite (Teams, Word, PowerPoint, Outlook, Excel).
- Time Management: Ability to handle multiple assignments and meet deadlines with professionalism.
- Confidentiality: Experience managing confidential information discreetly.
- College Diploma, Bachelor’s Degree in Business Administration, or Equivalent Experience.
- Ideally 1-3 years of experience in high-volume contract and proposal administration, preferably in a fast-paced environment. Familiarity with the HVAC industry is beneficial.
- High attention to detail – proof reading, spelling, grammar, comfortable with editing documents and multiple revisions.
- Ability to follow processes/database management entry and oversight.
Licenses and/or Professional Accreditation
- None required.
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