All jobs within 50 km around Mississauga in Marketing & Communication

What is the opportunity?

Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications for Capital Markets and Wealth Management Compliance? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent  Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and  have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

What will you do?

• Collaborate closely across our cross-functional team to bring the voice of the user to every conversation – and ensure we are building the best products in the market.

• Independently produce, deliver, and validate high-quality end-to-end product(s), with a focus on ideating short-term and long-term design strategies and features with our product team

• Bring a high-performing product design skillset and the ability to leverage design thinking practices to build UI/ UX flows that balance strategic business goals with the needs of clients

• Understands the capabilities, strengths, and limitations of our technology stack to best align design and development to optimize efficiency, performance and user value

• Rationalize solutions and effectively communicate ideas and designs.

• Collaborate with core team members to introduce new product features and create a better user experience based on user feedback

• Work within our Agile team structure and provide quality assurance on creative deliverables

• Ensure adherence to Accessibility guidelines while keeping Inclusivity top-of-mind

What do you need to succeed?

Must-have

• 5+ years of product design experience; BA/BS degree in Design (e.g., Interaction, UX/UI, Visual Communications, Product, Industrial Design) and including:

  • Experience with a wide range of design and prototyping tools (Figma, Adobe Creative Suite, Principle). Desire to work through the entire User Centred Design process using methods like sketching, storyboarding, diagramming, wireframing, prototyping, and user research

  • Deep knowledge in 2-3 key areas: UX/Prototyping & Interaction Design, UI/Visual Design, Understanding Human Behavior, Business and Product Strategy, Design Thinking,

  • Keen desire to gain in-depth knowledge of our users and design complex financial services applications that are both intuitive and efficient

Nice-to-have: 

• The knack to ask “why?”— you believe in data-driven decisions that are strategically informed to drive meaningful solutions to user problems and opportunities

• A deep collaborative approach to solving challenges—you understand your gaps and work with others to move the product forward so everybody wins; support for continuous and iterative improvement—you are comfortable with feedback cycles that are openly communicative and generous within one-on-one and large team settings

• Being meticulous and detail-oriented—you advocate for beautiful visual design balanced with solid UX; an adaptive mindset that is able to navigate challenging or ambiguous problem

What’s in it for you?
 

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid
#LI-POST

#TECHPJ

Job Skills

Additional Job Details

20 KING ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-06-07

Develop and create social media content in line with the company's key messages and overarching business and communications objectives. Provide support and assistance to the integrated marketing team and communications team as required. Collaborate with various Lines of Business to create social media content.

Job Description: 

The incumbent is a roving reporter, responsible for pitching story ideas and getting out in the field to interview, capture, and create content for Hydro One's social media channels that align with the company's social media strategy and any overarching goals and priorities. The incumbent will also develop any proactive and reactive communications and monitor social media activity.

General accountabilities:

• Participate in the planning, developing and implementation of social media plans and strategies in support of corporately stated objectives to address stakeholder and employee needs.
• Pitch story ideas for social media content and write / prepare the corresponding copy and visual recommendations.
• Provide social media support for integrated marketing campaigns, media relations and events. 
• Coordinate with various Lines of Business in corporate communications activities and events.
• Under the direction of the Supervisor, conduct interviews and compose articles for internal and external communication platforms.
• Coordinate logistics for internal, media, and/or social media video projects such as on-camera interviews and video shoots
• Serve as a liaison between the graphic artist and internal contacts to produce creative materials
• Assist develop engaging content for Hydro One's social media platforms which include Facebook, Twitter, Instagram and LinkedIn.  Provide recommendations on how to strategically channel social media channel plan.
• Participate in community management to respond to respond to questions and comments on social media platforms using appropriate key messaging in a timely manner.
• Participate in compiling social media metrics and recommendations to develop status reports for senior management
• Participate in on-call media relations and social media duties during level rise and storm events or when dealing with reputational issues.
• On-call duties for issues that arise on social media after regular business hours as identified in the terms of use may be required.
• Assemble and distribute any social media summaries and various monthly and quarterly reports.
• Perform other duties as required.

Selection Criteria

• Requires knowledge of corporate communications, public relations and/or journalism. This knowledge is considered to be normally acquired through the completion of 4 years of university training (Grade XII plus 4 years) and post-graduate college or university studies.
• Requires at least three years' experience in a business communications environment producing various forms of communications materials and in a previous social media role.
• Requires strong written and verbal communication skills to be able to draft material for the team geared towards various audiences.
• Requires experience capturing content (video, photography, etc.) for social media posts
• Requires experience in the public communications field to understand the roles of various external agencies, pressure groups, and political parties that influence Hydro One activities.
• Requires experience and familiarity with multiple social media channels to differentiate each one's advantages and leverage each channel to communicate important corporate messages. 

CityNews is seeking Indigenous journalists* to join an all-Indigenous news team spanning the country. Be part of an Indigenous-led team charting its own path and building something great!  

Working in our television newsrooms, you will bring an Indigenous lens to reporting on all local issues and topics, as well as focusing on storytelling related to Indigenous communities and peoples.  

Up for the challenge? If so, consider the following opportunity…  

*To be part of this team, you must be a member of one or more of the following three groups of Indigenous peoples: First Nations (status and non-status), Métis or Inuit.

Indigenous Journalist - CityNews  

What you will do/Your purpose…  

• Generate story ideas and produce television news content for our newscasts and all-news streaming channels. 

• Establish and/or maintain relationships with Indigenous communities and their peoples to find and tell stories that are important to those communities. 

• Respond to local breaking news of all kinds, quickly and accurately. 

• Work with local producers and editors, as well as other team members, to help produce episodes of the new CityNews prime time news specials.  

What you will bring…   

• A passion for news and visual storytelling - understanding what makes a great story and knowing how to tell it. 

• A keen interest in local news of all kinds, including spot news and breaking news. 

• Strong experience in reporting on Indigenous issues and communities.  

• A self-starter, willing to lead with curiosity and initiative. 

• Ability to multi-task and deliver for multiple, daily online and broadcast deadlines.  

• Willingness to work evenings and weekends (as required).  

• Valid driver’s licence and clean driving record required.  

Here’s what you can expect in return…  

• A competitive salary and benefits which include access to our Employee Share Accumulation Program, Retirement Benefits, and a variety of other perks, including 50% off Rogers services and Blue Jays tickets.  

• A company that is committed to the collective journey towards truth and reconciliation in meaningful ways, in partnership with Indigenous Peoples. Rogers Sports & Media has multi-platform potential to support the reclamation of language, history, and culture in support of individuality and authenticity. We are committed to partnership with Indigenous communities and our Indigenous team members on the collective journey of truth and reconciliation. Our news content will provide coverage of and information on issues of concern to Indigenous People and all Canadians including the history and legacy of residential schools and the reconciliation process. Our sport platforms will continue to highlight achievements and stories of Indigenous athletes. Our business platforms will continue to give Indigenous business owners greater opportunity. Learn more about our journey here. 

Additional supports for our Indigenous employees include, but are not limited to:  

• Access to a formal Employee Family Assistance Plan   

• Tax exemptions for First Nations living or working on reserve   

• Traditional Indigenous Practice Leave   

• A company that is part of the Progressive Aboriginal Relations certification program via Canadian Council for Aboriginal Business  

• An executive leadership team that humbly supports a corporate journey toward truth & reconciliation  

• An Indigenous Peoples Network – an internal support network for Indigenous employees and Indigenous cultural preservation  

• Gord Downie-Chanie Wenjack Legacy Space Program   

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 33 Dundas St. East (909), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & On-Air Talent

Rogers Sports and Media is looking for an innovative, collaborative, and All-Star creative producer, with a comprehensive background in brand development, creative production, and advertising copywriting to join our in-house creative agency in the role of Creative Producer, Sports Brands (Sportsnet & Toronto Blue Jays).

The successful candidate loves sports and knows what drives fans to watch, listen and engage, plus inherently understands what fans want and how to communicate with them!

Reporting to the Creative Director, Sports Brands, the successful candidate will be accountable for campaign conceptualization, management, and production of advertising assets that span multiple channels including TV, Radio, Web, Out of Home, Digital and Social; for the largest and most exciting sports media portfolio in Canada. Properties include, Sportsnet’s master brand, National Hockey League/Hockey Night in Canada, Blue Jays on Sportsnet/Major League Baseball, Raptors/National Basketball Association, Sportsnet’s range of original content and digital products such as Sportsnet NOW, plus the Toronto Blue Jays!

What you will do:

• Drive creative campaigns to help the sports brands achieve marketing and business priorities.
• Understand brand strategy, tone of voice and personality to maintain consistency in the brand’s voice while exploring category-relevant ways to engage consumers.
• Lead conceptualization, development and execution of digital-first, multi-channel marketing campaigns, which includes ideation, crafting pitch decks, copywriting, sourcing audio/visual assets, directing voice over and supervising edit/postproduction sessions.
• Produce day-to-day tune in spots promoting network live events and original content shows.
• Participate and contribute to team ideation sessions for development of creative marketing solutions.
• Produce story boards and spec edits that bring concepts to life.
• Write compelling marketing and promotional copy for digital and social channels.
• Collaborate with the Social Strategy team to create, produce and edit, original and marketing content that resonates across digital and social platforms.
• Direct commercial productions, plus organize and direct content shoots – in studio, on-location and during live sporting events.
• Lead and/or support on-set production of photography and video execution of sports creative and promotional assets including travel to Rogers, NHL/MLB/NBA, and partner locations across Canada and the USA.
• Provide support to Sales and Branded Integration as required.
• Collaborate with Designers, Art Directors, Editors, Project Managers, plus the Marketing, Sales, Digital and Content teams to execute project needs.
• Collaborate with the Creative Lab on new ways to innovate and engage with the audience.
• Continuously push the envelope in the creation of content ideas, and executions that can be monetized.

What you will bring:

• Sports fandom and a healthy obsession for creative, broadcast marketing and fan engagement.
• A natural curiosity, drive to win, strong sense of personal ownership and experience working in a high-performance environment, with a portfolio of work.
• Acceptance of a unique culture that respects others, has fun and values innovation.
• A digital-first mindset with strategic thinking that places our audiences at the forefront of direction.
• Passion and ability to produce engaging advertising creative, with enthusiasm for storytelling.
• A good eye for film and photography.
• Expert knowledge of writing for advertising and promotions.
• Expert knowledge working in Adobe CC – primarily Photoshop, InDesign and Premiere Pro (After Effects is a bonus).
• A keen attention to detail and take due care in the creation of all work.
• Knowledge of direct-to-consumer platforms.
• No fear of failing but can move on quickly in order to ensure we are constantly innovating our approaches.
• An excellent ability to build relationships and engage with internal teams and external partners/stakeholders.
• An understanding of digital marketing, with a belief in the power of data and analytics.
• A robust understanding of social media formats and audience behaviours across channels, and what works where and why.
• A social native who is up to date on trends, including new apps and tech that pertains to content ideation and creation.

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets.
• A manager who deeply cares about your development and long-term career at Rogers.
• A team that trusts and wants to win together.
• Smart and accomplished colleagues who are focused on both the “what” and the “how”.
• Your choice of hardware and software (iPhone or Android/PC etc.)

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Broadcasting & Creative

Responsibilities

•  Review client requests with the team and advise on best practice, efficiencies and feasibility.
• Stay on top of the campaign deployment tasks to ensure projects stay on track.
•  Proactively manage project assets necessary for successful project execution.
•  Develop strong relationships with marketing clients and internal team members.
• Manage campaign set up and execution in SFMC leveraging existing Cossette or client
  process.
• Analyze and optimize campaign testing strategies to create efficiencies
• Peer review low/med complexity campaigns
• Work as part of a larger team to implement processes, data strategy, data management and
  analytics.
• Develop Business Requirements Documents including, but not limited to, data management,
  campaign segmentation, campaign decision trees, test and control segments, list generation
  and deployment criteria.

Technical Qualifications:

• Knowledge of governance and compliance with reference to digital marketing.
• Identify security best practices for data management, users, and permissions.
• Implementation of account configuration including business unit structure, permissions, and
  security.
• Management of subscriber data.
• Evaluate data quality.
• Configure Marketing Cloud products (builders, studios).
• Troubleshoot account configuration and user request.
• Account (Super Messages, Users, Activities) monitoring (auditing, reporting, notifications).
• Knowledge of Marketing Cloud extension products and features (Intelligence Reports for
  Marketing, Marketing Cloud Personalization, Audience Builder, etc.).
• Knowledge of Marketing Cloud integration offerings (FTP, API, MC Connect)
• Basic understanding of SQL
• Certification in Salesforce Marketing Cloud Administrator (an asset)
• Certification in Tableau Desktop Specialist (an asset)

What’s in it for you: 

We value the ‘whole you’

• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients 
• Hybrid work models and flexible hours, plus a  work from anywhere policy for short-term stays in other regions 
• Generous Vacation starting at 3 weeks + 1 extra week over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
• Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! 

We are obsessed with learning and being better humans

• In-house learning & development sessions and annual career and growth conversations’
• Access to internal network of opportunities across all agencies
• Focus on developing BIMPOC Talent via our BIMPOC Mentorship Program
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including  gym membership fees, pet care, education expenses, and much more!
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
• Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
• A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
• Maternity leave top up program.

We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview. 

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

98.1 CHFI Toronto has a rare and exciting opportunity for a Full Time Swing Announcer to host a show across one of the largest stations in Canada. We're looking for someone to entertain and inform the GTA audience with a feel good, compelling, and friendly presentation. If this is you, then we need to talk about your future! As our CHFI Swing Announcer you’ll be called upon to cover other shifts or provide voice tracking as necessary.

What you will do:

• Host, operate and produce live shows on 98.1 CHFI - Toronto with the possibility to host national shows
• Prepare on-brand, entertaining and demographic appropriate content for on-air and digital
• Manage and engage on social media platforms while on-air
• Be knowledgeable of GTA events as they relate to the station audience
• Voice track or cover other shifts as necessary
• Perform commercial narration for production purposes as required
• Other music duties assigned by the Content Director

What you will bring:

• Proven on-air experience and the ability to entertain an audience
• Excellent social media skills
• Ability to work independently and as part of a team
• Passion for engaging with GTA audience (including in person, on the phone, in social media, etc.)
• Superior organizational and interpersonal skills
• Ability to communicate effectively in all settings
• Be a team player with a positive attitude and a sense of humour
• Familiarity with WideOrbit, MusicMaster Pro/CS, VOXPRO, and Adobe Audio an asset

Here’s what you can expect in return:

A competitive salary and benefits package that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
A manager who deeply cares about your development and long-term career at Rogers
A team that trusts and wants to win together
Smart and accomplished colleagues who are focused on both the “what” and the “how”

Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: One Ted Rogers Way (080), Toronto, ON
Travel Requirements: None
Posting Category/Function: Broadcasting & On-Air Talent

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

Are you up for the challenge and the fun??  If so, consider the following opportunity! We’re looking for a Part-Time Anchor/Traffic Reporter.  CityNews 680 is #1 in Toronto and we are looking for someone who can connect with our listeners on air and online!  The news division of Rogers Sports and Media includes CityNews 680, CityNews Toronto and OMNI TV – we work as one dynamic team to deliver the most up to date and trusted information.    

What you will do:

• You will be a part of a dedicated and hard-working team that crafts and delivers newscasts on Toronto’s #1 news station.  
• You’ll wear 2 hats, depending on the day; either anchoring overnights and showcasing your knowledge of the major news events that affect the GTA or doing overnight and weekend traffic reports on Toronto’s most trusted source for traffic, CityNews 680  

What you will bring: 

• People rely on CityNews 680 now more than ever, so we need a dependable, smart, news junkie who loves working in a team environment 

• The successful candidate will have experience reading newscasts in a live environment, a background in reporting, and a honed newswriting style 

• You follow CityNews 680 on its digital platforms and have ideas for its growth  

• You have an excellent sense of direction and are familiar with the roads and highways of the GTA  

• A desire to win 24-7, which includes overnights, evenings and weekends  

• You can roll with the speed and unpredictability of breaking news and thrive in an environment where no day is the same!  

• People can count on you to bring your best every day and be a leader for the team 

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (200), Toronto, ON
Travel Requirements: None
Posting Category/Function: Broadcasting & On-Air Talent
Requisition ID: 302972

What is the opportunity?

The Senior Salesforce Developer, Digital Marketing Technology is responsible for designing and development of new capabilities and innovative products within various Salesforce instances in Digital Marketing infrastructure. You will also be accountable for monitoring and managing assigned Salesforce instances.
You will be accountable for development of assigned projects to ensure project strategic goals and objectives are accomplished. This will include working with other internal development teams and infrastructure groups. In addition, you will also be responsible for the ongoing maintenance of the applications on Sales cloud in a support role.

What will you do?

• Collaborate with solution architects to define end to end solution and create technical designs for targeted components of the solution.

• Design, develop and test customized solutions, enhancements and new capabilities on Salesforce platform of medium to high complexity.

• Suggest improvements and optimizations on the platform and implement them.

• Establish, deliver and refine a road map to ensure that Digital Marketing platforms and products remain current, deliver value and supports the needs of business stakeholders in terms of scalability, resilience, security, capacity and operational maintenance.

• Recommend system solutions by comparing advantages and disadvantages of different approaches

• Provide technical support and monitoring, maintain software and infrastructure in production. Create and maintain documentation related to important support processes. Provide L3 support for production issues.

• Ability to deal with the ambiguity associated with working in a fast paced and changing environment

• Effectively communicates and builds rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.  Resolves conflicts/issues of medium complexity and escalates others as appropriate

What do you need to succeed?

Must have:

• 5+ years Salesforce Development experience

• Hands on experience in on Apex classes, Asynchronous Apex, controllers, Triggers, Visualforce pages, SOQL and SOSL, Web Services (SOAP and REST), Apex Callouts, Unit test classes, Salesforce Security model, Flows, Approval processes and lightning components

• Experience with different deployment techniques as change sets, ants and Jenkins

• Proven experience taking ownership of a technical solution from design to deployment of medium to large scale projects on Salesforce platform

• Strong organization and communication skills

Nice-to-have:

• Experience with HTML, UML, JQuery, AJAX, JSON and CSS

• Sales cloud certifications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

Job Skills

Active Learning, Agile Methodology, Application Integrations, Design Work, Detail-Oriented, Salesforce.com, Salesforce Lightning Web Components

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Salaried

2024-02-27

2024-03-13

The Team

As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Contact Centre, Business and Web Applications and Strategic Technical Planning. 

The Role

The Senior Telecommunications & Genesys Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have