• Posting Period: 29-JUL-2024 

Is This Job For You?
Are you an experienced HRBP with a passion for public service? Are you passionate about supporting clients through multiple complex matters, big or small, and thrive in environments that require a high degree of creativity, urgency and comfort with ambiguity? Are you excited at the exceptionally unique prospect of working for the largest municipality in Canada? Then this opportunity to join the Relationship Management Team with the City of Toronto’s People & Equity Division may be just the role you have been waiting for! The Relationship Management Team serves as the City’s strategic human resources partners who help divisions deliver on their organizational goals through their people.
 

In 2021 the City of Toronto underwent a broad HR transformation initiative and introduced a Client Relationship Management (HR Business Partnering) function to support leaders in the successful delivery of people management practices and capabilities. Now in 2024, while our team continues its evolution journey, we are looking for a HR business partner to join our team – someone that is ready to embrace a diverse portfolio of client groups with 500+ employees, and who is excited by the prospect of also being able to work on and lead projects that will serve the overall evolution of our People & Equity Division.

What Will You Do?

Reporting to the Manager, Relationship Management, you will be responsible for the effective delivery of strategic HR consultation and guidance in key areas including talent management, workforce and succession planning and non-union employee relations for your assigned client groups.
 

You will drive adoption of the transformed P&E service delivery model and direct clients to the appropriate service channels, when necessary. You will facilitate and embed performance management discipline across client group(s), ensuring consistency of approach and alignment to City-wide program.
 

The HR Business Partner will engage all areas of the People & Equity Division to provide customized people solutions in alignment with City-wide and Divisional workforce goals and priorities, proactively sharing relevant business insights from client groups.
 

You will analyze workforce data and analytics to formulate insights and recommendations, and to integrate solutions. In this multifaceted role you will lead initiatives that increase trust, employee engagement, leadership effectiveness and workforce productivity; as well as lead and manage organizational effectiveness, change and workforce initiatives in alignment with Divisional goals.
 

You will coach and develop leaders to deliver effective people management capabilities and practices. Keeping current on key talent, you will identify leadership and/or professional development needs and champion HR interventions that improve business performance through people.
 

Working closely with Recruitment and Talent Acquisition teams in the People & Equity Division, you will support senior leaders in workforce planning to identify talent gaps and review pipeline requirements to enable efficient recruitment and resourcing processes.
 

In this role, you will identify opportunities for continuous improvement of people systems, processes and practices, shaping and driving projects to address any gaps or risk. As a trusted business partner, you will demonstrate commitment to diversity, human rights, accessibility and equity, recognizing and leveraging individual and team differences as sources of strength, innovation, ideas and insights. You will work equitably with persons of all races, nationalities, cultures, ages, abilities, genders, creeds, and sexual orientation, enabling them to maximize their potential and contributions.

What Do You Bring to The Role?

You have strong human resources experience, working in a complex, preferably unionized environment, in a Business Partner capacity supporting employee groups of 500+. Post-secondary education in Human Resources will be an asset, or an equivalent combination of education and work experience, complemented by your CHRL designation (an asset).
 

To be successful in this role, you will have functional experience working across multiple human resource disciplines, including compensation/total rewards, organizational design, talent management, employee relations, talent acquisition, performance management, paired with advanced knowledge of employment legislation and labour relations practices.
 

You bring a strong consulting approach to this role, with demonstrated experience recommending and implementing strategies to enable the successful delivery of progressive and proactive human resources programs and solutions.
 

Your experience leading and managing change, process redesign and improvement will be instrumental in this pivotal role. Key to your success is demonstration of strong judgement, influencing and coaching skills, paired with a proven ability to initiate, build and nurture strong business relationships.
 

You are strategic, flexible and solutions focused, with the ability to communicate with confidence at all organizational levels.
 

What We Offer:

• We recognize the need for flexibility and offer a hybrid working environment that will provide you with an appropriate work-life balance required to thrive in today’s fast paced world.
• A strong benefits package which includes competitive salaries, vacation and other unique offerings.
• We offer an excellent defined benefit pension plan bringing added value to our overall compensation package through OMERS.
• We support ongoing learning and development and offer educational opportunities with tuition subsidies
• Opportunities to join and take an active role with City’s Communities of Inclusions comprised of employees who share a common identity, lived experience and/or set of interest and support each other’s professional development, sense of belonging and promote a culture of inclusion. 

What is the Opportunity?

Do you want to take your Wealth Management career to the next level and leverage your passion for our business to help others succeed? Do you also enjoy working in an environment that:

• Promotes a growth mindset?
• Fosters collaboration?
• Challenges the status quo for further improvement?

If so, the Business Application Specialist role might be right for you!

RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In helping them perform at their best, you will be essential in, delivering application-based training, sharing best practices and consistently supporting them with the tools and resources needed to increase efficiency and identify opportunities.

Alongside a diverse, nation-wide team, you will have the opportunity to build trust and rapport with branch teams across all of RBC Wealth Management Canada via training sessions, to help position Training & Development as a reliable partner to the field.

What will you do?

• Provide one-on-one and team training sessions in-person and virtually via the WebEx conferencing system.
• Train and coach learners on relevant tasks and business applications related to Account Administration, Portfolio Management, Trading, Client Relationship Management, Wealth Management and Business Development.

• Act as a Subject Matter Expert in guiding learners on how to use business applications to the best of their ability.
• Spot opportunities and facilitate the sharing of best practices to help branch teams increase efficiency and scale their business
• Learn new applications along with their business relevance, strategy and benefits.
• Provide support for the current rollout of Salesforce and any future technology changes or releases as they occur.

• Deliver presentations to provide timely updates and support branch initiatives.
• Participate in various ‘special team’ initiatives or projects as they occur.

What do you need to succeed?

Must Have

• In-depth knowledge and understanding of the wealth management industry.
• In-branch Retail Brokerage experience with a strong understanding of business applications, processes and tasks.

• Aptitude toward learning new software and ability to be self-taught.
• Ability to demonstrate and present essential information in a concise way.
• Above average inter-personal skills, ability to relate to a variety of individuals, including the entrepreneurial perspectives of Investment Advisors and Investment Counsellors.
• Ability to balance multiple and shifting priorities based on firm needs.

• Able to work from your home office which is compliant with home office standards.
• Flexibility to travel locally and across Canada when required.

Nice to Have

• Strong public speaker; comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.
• Experience in a training or coaching capacity, along with a consulting and problem-solving skill set.
• French language skills (speaking, reading and writing)
• Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH).

What’s in it for you?

Work alongside a progressive team that is always seeking fresh ideas and new methods to innovate our training offerings and engagement with branch teams. As a diverse team with varying backgrounds, we thrive on helping one another reach our full potential and share the belief that success is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business and geographies

Job Skills

Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Knowledge Organization, Large Group Presentations, Multi-Level Communication, T&D: Trends and Directions, Training Delivery, Training Evaluations

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-07-10

Number of Positions Open: 1 

Posting Period: 24-June-2024 to 15-July-2024

As a Human Resources Consultant, Workforce Reporting, reporting to the Manager Business Transformation & Change Management, you will be part of a team of highly skilled professionals who provide a variety of workforce data consulting, reporting, and analysis services to clients in the People & Equity Division and across the City.

In addition to preparing reports, dashboards and presentations, you will be engaging, advising and guiding clients to help them understand complex HR matters and tell their stories with data. The team’s work is critical in helping the City make data-driven decisions to implement effective workforce strategies. This means that you play a pivotal role in helping the organization to drive its strategic HR objectives.

Major Responsibilities:

• Consults with clients to understand their data, reporting and analytics needs and to determine the best way to address them using available data and tools
• Recommends data and metrics that help to enhance the client's story or call to action, and helps to identify meaningful insights through analysis
• Leads the response to assigned data and analysis requests, managing scope, and ensuring the end-product addresses the client's needs
• Develops, programs and maintains databases using tools such as MS Access and MS Excel, and maintains familiarity with workforce datasets
• Ensures data integrity and manages data sets by cleansing and mapping data. Performs data transformation on data from various sources for own use and to be used by the team; ensures data integrity and usability including through cleansing processes
• Ensures the timely delivery of assigned data, reports and analysis to clients
• Exercises sound judgement in the handling of sensitive and confidential requests, information and data
• Collaborates with team members on approaches to respond to requests, to assist with
• prototyping or testing, and to deliver analysis or assigned projects
• Demonstrates a client focus, helping clients to understand workforce data, how metrics are calculated, and how information can be appropriately used
• Conducts research, engages in continuous learning and keeps informed on workforce trends, benchmarks, etc.
• Participates in corporate and divisional projects as a workforce data and reporting subject matter expert

Key Qualifications:

1. Experience consulting with and preparing information for stakeholders at all levels to understand and best respond to their business needs
2. Considerable experience programming, designing and developing reports using tools such as Microsoft Access, Microsoft Excel and Tableau
3. Considerable experience developing reporting tools and appropriate methodologies, that assist with analyzing and interpreting workforce data and providing meaningful insights
4. Experience working in the HR domain or with HR Information Systems reporting, specifically with SAP or SAP SuccessFactors is an asset
5. Excellent problem-solving skills to manage complex requests and provide alternate, innovative strategies in response to client workforce data needs.
6. Strong oral and written communications skills.
7. Ability to successfully plan, organize and manage work both in a team environment and independently, as required.
8. Sound judgement and ability to handle matters of a confidential/sensitive nature; knowledge of and experience with the Municipal Freedom of Information and Protection of Privacy Act a strong asset
9. Knowledge of relevant human resources policies, procedures, collective agreement provisions and legislative compliance and experience with their application would be an asset.
10. Knowledge of accounting and/or costing methodology related to payroll, salary and benefits is an asset.

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Reporting to the Associate Vice President Human Resources, TD Securities, the Senior Human Resources Business Partner works in close partnership with TDS Infrastructure and Global Markets senior leaders and relevant partners to develop and execute people strategies, including the implementation of HR programs and initiatives that align to business objectives.

Job Description

This role is a key member of the TD Securities Human Resources team and will work with the business partners to provide balanced and practical solutions on a range of human resources issues. 

As a key partner, the Senior HR Business Partner's responsibilities include providing strategic and consultative support to the TD Securities businesses including Global Markets, Governance & Controls, Data & Delivery and Marketing, Communications and Colleague Engagement portfolio on HR initiatives to drive business value & growth.

The role will liaise with Centers of Excellence on all aspects of HR including talent development, resource and succession planning, recruitment, total rewards, employee relations and performance management.  The successful incumbent will be accountable to provide ongoing sound advice and guidance to business Leaders on all people related matters, including assessing organizational needs/capabilities and develops people strategies and programs designed to achieve business objectives and enhance organization effectiveness.  They will also be responsible for leading talent management and acquisition initiatives to position the business to successfully anticipate, execute and meet both current and future talent requirements. 

• Develops and executes HR strategies, within own level of authority, aligned with enterprise-wide HR objectives, values and philosophy, and TD Bank Group’s business strategies / objectives

• Works closely with the senior leadership team and acts as a trusted advisor across all aspects of HR, people planning and management to ensure business objectives and plans are delivered

• Partners across the broader enterprise and with HR colleagues to influence and implement programs, policies and practices

• Supports the attraction, development and retention of talent – partners closely with business leaders to ensure we have the right people, in the right place, at the right time and that diversity in the workplace is a high priority

• Monitors appropriate HR measures to assess the effectiveness of HR strategies for the business and ensures compliance with the organization’s policies and regulatory requirements 

• Anticipates the HR implications of business strategies and initiatives and advises and influences the leadership team accordingly

• Enables effective talent planning to ensure high potential resources are identified for key positions and appropriate plans are developed and implemented to support succession plans

• Anticipates and manages the concerns of multiple stakeholders and ensures all parts of the function are provided with high quality advice and support for their HR needs

• Participates on various internal / external committees and project teams as appropriate 

• Stays abreast of new developments in HR internally as well as external strategies and practices

Job Requirements

Qualifications Required:

• Undergraduate degree, and Masters in Business Administration is an asset

• 10+ years of experience in Human Resource management with a deep understanding across multiple disciplines. Strong preference for experience within Capital Markets, Wealth Management or Asset Management.

• Proven leadership of large change programs and processes in partnership with the business, demonstrating the ability to act as a catalyst for change

• History of successful client Relationship Management, particularly at the Executive level, and adept at interacting with diverse groups of colleagues

• Proven ability to develop and execute on strategies and delivering superior results, both in short and long term and in alignment with overall business strategies

• Supports the attraction, development and retention of talent - partners closely with business leaders to ensure we have the right people, in the right place, at the right time and that diversity in the workplace is a high priority

• Proven ability in developing and deploying a vision and aligning others to that vision.  

• Known for providing creative thought leadership, while also listening to and engaging others to provide input in shaping the vision

• Comfortable operating in a large, complex matrixed organization

• Powerful communicator who engages colleagues, business partners, external stakeholders and employees

• Confident presentation skills and strong interpersonal skills including high EQ and emotional maturity to facilitate working with senior management at all levels

• Demonstrated relationship building skills with a superior ability to deliver results with a commitment to operational and service excellence using positive impact and influence

• Negotiation and partnership skills to balance stakeholder input while remaining objective to reach the right outcome

• Highly developed critical thinking, analytical and problem-solving skills

What is the opportunity?

In this role, you will play a critical role by providing direct support to the VP Operational Excellence, Human Resources. You will be accountable for managing schedules, departmental events and executive correspondence to ensure the effectiveness of the executive leadership team. In addition, you will liaise with RBC Leadership and business partners on behalf of the VP, follow-up on action items, maintain calendars, coordinate travel arrangements, maintain and organize files, prepare correspondence and other presentation materials. 

What will you do?

• Calendar management including prioritizing scheduling and managing conflicts.  Also provide support in organizing meetings, video and in person meetings (book meeting location and equipment resources)
• Execution of high quality correspondence, document and reports, giving attention to detail (letters, briefing notes, announcements) ; proactively seek opportunities to provide additional value added service to ensure all established deadlines/commitments are met
• Prepare presentation materials and agendas for meetings.  Ensure relevant information is assembled and prepared for meetings. 
• Set up and coordinate business planning sessions, staff meetings, management meetings, bi-weekly management team meetings and one-on-one’s with direct reports (functional and global).  As required, follow up on any agenda items or deliverables including co-ordination with facilitator and presenters to deliver the materials in a timely manner
• As the VP’s delegate for email and phone mail during absences, handle and forward issues, and prioritize for action upon their return
• Prepares expense reports ensuring accuracy and adherence to finance policies ensuring expense reimbursement is within the expense report guidelines; validate expense reports prior to approval

What do you need to succeed?

Must have

• 5+ years working with C-Level or Senior Executives (Vice President & above)
• Superior organizational skills specifically around calendar management, scheduling, ability to organize, plan, and schedule activities.
• Technically savvy; highly proficient in Microsoft Word, Power Point, Excel, Outlook
• Excellent verbal and written communication skills
• Excellent interpersonal skills, diplomacy, tact, positive can-do attitude
• Outstanding time management and proven ability to pivot/adjust to changing priorities
• Ability to prioritize high volume; competing priorities for multiple stakeholders and in turn deliver balance of advice and counsel with strong execution capabilities.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Agendas, Communication, Data Entry, Deadline Management, Detail-Oriented, Microsoft PowerPoint, Office Administration, Organizing Meetings, Presentation Software, Processing Expense Reports, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

20 KING ST W:TORONTO

TORONTO

Canada

37.5

Full time

HUMAN RESOURCES

Contract (Fixed Term)

Salaried

2024-06-12

As an HR Consultant HRIS (SAP SuccessFactors HR Consultant), you provide technical assistance, leveraging your expertise in SAP SuccessFactors. Within a technical development team, you function as a subject matter expert, extending support to multiple SAP products including SuccessFactors, SAP HCM, and SAP BusinessObjects. As part of the HRIS team, your duties entail close collaboration and interaction with teams spanning various domains across the organization. You assume a pivotal role in SAP SuccessFactors report development, and contribute to corporate projects, particularly in the maintenance and testing phases, ensuring that solutions align effectively with business requirements.

To excel in this role, you must possess strong technical proficiency and a comprehensive understanding of schema within SAP SuccessFactors modules such as Employee Central, Recruitment, and Onboarding. This expertise is essential for performing in your primary responsibilities as a SuccessFactors People Analytics developer. You have a solid understanding of HR processes and policies, combined with a track record of effectively collaborating with cross-functional teams, demonstrating clear communication, and exhibiting adept problem-solving skills.

Major Responsibilities:

• Performs the technical development of SAP SuccessFactors People Analytics reports, translating business requirements into detailed technical specifications.
• Provides comprehensive technical and functional support across various SAP products, including SAP SuccessFactors, SAP HCM, and SAP BusinessObjects, through quality assurance tasks, troubleshooting, and analysis.
• Executes meticulous testing procedures related to system functionality for corporate initiatives such as SAP SuccessFactors Release, SAP Support Stacks, and SAP BusinessObjects projects, utilizing software applications and tools aligned with the organization's change management process.
• Plays a key role in developing, implementing, and maintaining HR data extracts and interfaces with target systems. 
• Prepares a wide range of documentation including Functional Specifications, Data Mapping, User Manuals, Test Scripts, Troubleshooting Guides, and training materials.
• Applies strong analytical and problem-solving skills to investigate operational system issues, explore technical solutions, and deliver data-driven insights.
• Actively participates in consultation sessions with partners to thoroughly understand and document business requirements.
• Facilitates knowledge transfer to team members and clients as required.

Key Qualifications:

1. Proficiency in technical development using SAP SuccessFactors People Analytics tools such as Story and Canvas, coupled with expertise in deployment procedures.
2. Accreditation as 'SAP Certified Application Associate' in People Analytics, Employee Central, Recruiting, or Onboarding is considered an asset.
3. Technical development experience in SAP SuccessFactors and/or SAP HCM to support Human Resources functions in a large public sector or private organization.
4. Skilled in client consultation, adept at prioritizing and negotiating timelines, translating business requirements into technical specifications, and creating associated documentation.
5. Proficient in project management to oversee the deployment of enterprise solutions, with a comprehensive understanding of the application development lifecycle.
6. Expertise in performing intricate HR master data analyses and quality assurance tasks for SAP SuccessFactors and/or SAP HCM platforms.
7. Proficiency in conducting thorough User Acceptance Testing (UAT) for both new and existing system functionalities.
8. Working knowledge of SAP SuccessFactors Role Based Permissions model is considered an asset.
9. Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent combination of experience and qualifications.
10. Knowledge of HR business processes and policies, and previous experience working in HR are considered assets.
11. Strong analytical and problem-solving skills with meticulous attention to detail.
12. Excellent communication and interpersonal skills, fostering effective collaboration across teams.
13. Ability to manage multiple projects concurrently, delivering results within specified deadlines.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 7 months to less than 1 year

Location: 16 Annapearl Ct North York, ON M2N 4H5

Physical Requirements:

• The candidates should be organized, exhibiting strong teamwork skills, reliability, and a commitment to values and ethics

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to plan and control budgets and expenditures, establish and implement policies and procedures, administer benefit employment equity and other human resources programs, manage contracts, and oversee payroll administration
• The candidates should be able to plan, develop, implement, and evaluate human resources policies and programs, advise managers and employees on the interpretation of human resources policies, benefit programs, and collective agreements, train, direct, and motivate staff, plan, develop, and implement recruitment strategies, research and prepare occupational classifications, job descriptions, and salary scales, and coordinate employee performance and appraisal programs
• The candidates should be able to manage training and development strategies, oversee the analysis of employee data and information, research employee benefits and health and safety practices, and recommend changes, advise senior management, respond to employee questions and complaints, hire, train, and supervise staff, recruit and hire staff, conduct performance reviews, and propose improvements to methods, systems, and procedures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

The key functions and responsibilities of this position are:

• Provide strategy and oversight of the administration of our cash and non-cash compensation, benefits, and HRIS system;
• Manage talent initiatives including recruiting and onboarding, and employee retention strategies, working with external advisors, including recruiters and employment lawyers, as required;
• Advise the executive team on relevant emerging employment practices and compliance with legal requirements;
• Develop and implement effective training and development programs;
• Harness the existing culture and values when developing and implementing people-related policies and activities, always reinforcing or improving the corporate culture;
• Identify and continually measure organizational best practices against competitors as it relates to staffing, particularly around work loads and total rewards (fixed and variable cash compensation, benefits, and medium and long term incentive compensation);
• Lead performance measurement/employee evaluation process;
• Build and champion diversity, equity and inclusion initiatives and policies; and
• Develop and grow the HR team.

The ideal candidate meets the following criteria:

• Has a Bachelor’s Degree. A Master’s Degree would be considered an asset.
• Is a Certified Human Resources Leader or has an equivalent designation.
• 10+ years’ experiences leading the development and implementation of strategic HR programs at medium or large professional services organizations.
• Experience in an Insurance brokerage environment is an asset.
• Is proficient in English business communications, while being Bilingual (French) would be preferred.
• Has excellent business acumen that can translate business requirements into HR priorities, solutions, actions, and results.
• Has the ability to communicate with all levels of staff, maintain confidentiality at all times, and is trustworthy, reliable and hard working.
• Strong ethics and values are a must.
• Has experience building and implementing Human Resources projects from the ground up, and a passion for excellence and continuous improvement.
• In an excellent people manager with a track record of assisting in building high performing, collaborative, results oriented teams.
• Has a strong executive presence, the ability to influence, and a proven track record of effective partnership with senior leaders in a highly visible advisory role.
• Has a sound working knowledge of the Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Pay Equity, and other employment legislation across Canada.
• Ability to travel (primarily within Canada).

If this opportunity is right for you, please submit your resume and cover letter by email to [email protected] and reference the Job ID above in the title. We would like to thank all applicants for their interest but only those selected for an interview will be contacted.

The Human Resources Administrator will work alongside the GTA HR Consultant team to provide support for a wide range of administrative HR tasks and projects. The HR Administrator will be detail-oriented, and have a proven ability to work in a fast-paced environment while juggling multiple priorities at once.

What you will do

• Create a variety of regular and ad hoc reports, with direction and assistance from HR Consultant team;
• Support with scheduling and preparation for various HR processes including annual performance reviews and compensation planning;
• Prepare meeting agendas and support with notetaking and follow-up items;
• Draft communications and updates to be shared with business units and stakeholders;
• Completion of tasks and reminders related to day-to-day HR matters and annual processes;
• Provide additional support to the team as required, such as research, preparation of spreadsheets, etc.;
• Project work, as assigned.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• 1-3 years of administration experience (HR experience considered an asset);
• College diploma or an equivalent combination of education and experience with an administrative assistant or HR skillset;
• Excellent (oral and written) communication skills, acumen and innovative thinking;
• Strong technical proficiency with experience using Microsoft Office applications, including Excel and PowerPoint, and interest in learning new application functionality.

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Reporting to the HR Manager Employee & Labour Relations, the HR Investigations Representative provides program support and a variety of administrative duties to the Internal Investigations Unit (IIU) in Employee Relations who investigates a diverse range of issues involving alleged employee misconduct. The HR Investigations Representative schedules interviews/meetings, provides notice correspondence, conducts preliminary research, gathers evidence, organizes and maintains IIU files, and prepares presentation materials for meetings.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepares comprehensive informational reports, presentations, statistical reporting, data and other relevant materials adhering to established timelines. 
• Reviews applicable legislation, policies, procedures etc. to support the facts and circumstances of investigations.
• Assists with the complaint intake process for all workplace investigations.
• Prepares workplace investigation report templates for each investigation.
• Schedules, coordinates, and confirms appointments. Books meeting room space for training sessions, presentations, and interviews.
• Records and maintains electronic and hardcopy records for workplace investigation files.  
• Provides notice of workplace investigations to the appropriate parties. Coordinates and provides notices for Union partners.
• Records and maintains meeting minutes during interviews.
• Prepares confidential information, records, and correspondence for sign off. Organizes and makes provisions for necessary investigation materials.
• Designs and creates forms or templates including promotional materials, presentation slides and manuals to meet program needs.
• Updates and maintains Internal IIU metrics dashboards.
• Builds and maintains a collaborative working relationship. 
• Uses discretion when working with sensitive workplace issues and information in a confidential manner.

Key Qualifications:

1. Post-secondary education in a related discipline such as Office Administration certificate/diploma, Legal Administration certificate/diploma, Human Resources or Industrial Relations certificate/diploma, or the equivalent combination of education and experience.
2. Considerable administrative experience working within a legal or political environment, preferably in municipal operations.
3. Considerable experience in the preparation of standard correspondence and reports, editing the layout and formatting of complex reports, presentations using Microsoft Office (i.e. MS Word, Power Point, Excel, Access).
4. Accurate and efficient keyboarding skills (minimum 70 words per minute) to record notes in investigation meetings (e.g. dicta-type meeting minutes) etc., with the ability to use database software, such as SAP.
5. Excellent organizational and time management skills, including attention to detail, while being resourceful and adaptable, with the ability to implement administrative work procedures and maintain an organized practice within a fast-paced and complex environment.
6. Ability to multi-task (e.g. plan, organize and distribute appointment, meeting and interview notifications; set priorities, meet deadlines) and assess situations to determine importance, urgency, and identify corporate risk for review.
7. Ability to work effectively with minimal supervision and exercise independent judgement to handle conflicting priorities, confidential/sensitive matters and work demands.
8. Highly developed interpersonal skills to develop and maintain relationships with cross-functional departments, teams, management, and external parties.
9. Experience and knowledge in Human Resources, and/or workplace investigation processes, and/or knowledge of legislation, bylaws, and policies, are assets.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.