37 Jobs Found
Client Service Agent Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 04/10/2024
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.
In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Services is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
- Customer Service practices and strategies to resolving customer related complaints
- Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
- General office equipment
- Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
- Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Client Service Agent
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
32.50 - 38.03
Learn More
Program Administrative Clerk Full-time Job
Administrative Jobs OttawaJob Details
JOB SUMMARY
You are responsible for providing clerical and administrative support to the assigned program staff by performing word processing/typing, data entry, and filing activities; researching information pertaining to program documents; liaising with internal staff, external stakeholders, scheduling meetings; responding to inquiries and complaints; and assisting in the gathering, compiling and presentation of material to various stakeholders.
The position requires constant monitoring and applying best practices for waitlist management.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 3 years of experience
KNOWLEDGE
- The general organization and activities of the specific program/unit/branch/department
- Corporate, departmental and branch policies and procedures
- Office practices and procedures
- Corporate Records Management system
- Departmental/branch specific programs and initiatives
- Corporate computer and software applications such as Windows, Word, Excel, Access, SharePoint etc.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of health care, common medical diagnoses & medications
COMPETENCIES, SKILLS AND ABILITIES
- Effectively communicate information to staff/public, both verbally and in written form
- Maintains strong interpersonal relations with staff, residents and visitors
- Display good judgement and discretion
- Organize work efficiently and able to handle several assignments simultaneously
- Work under pressure
- Work independently and with a minimum of supervision
- Type 50 words a minute
- Complete work assignments within deadlines
- Tact and discretion
- Awareness of and sensitivity to program specific targets/population needs
- Initiative and reliability
- Excellent interpersonal skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Program Administrative Clerk
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
56,634.76 - 66,266.20
Learn More
Casual Enrolment Services Representative Full-time Job
Administrative Jobs OttawaJob Details
Posting Closing Date:
July 23, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
*Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***
As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.
Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.
Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as information possible; a one-stop service to attract, enrol and retain students. The ESR is responsible for providing training support to all new full and part-time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.
Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act. Using the AC Way, the ESR’s are responsible for identifying process improvements and helping to streamline processes to maximize efficiency.
Duties and Responsibilities:
Enrolment Services
Performs Duties Associate with Admissions and Registration
-
Provides information to inquiries regarding OSAP, financial aid, admissions, student accounts, registration and records, timetables, program progression, and graduation;
-
Assists students with navigating online self-service tools (ACSIS, OCAS, CRM/Web forms);
-
Provides program availability, eligibility and program-specific admissions and prerequisite requirements;
-
Communicates tuition and ancillary fee structure, policies and payment deadlines; produces customized documents related to all of the above;
-
Assists with College events such as convocation, orientation activities, student service fairs, etc.;
-
This role is the first point of contact for most escalated inquiries including but not limited to students, parents, staff, stakeholders, and community members and must respond to these escalations, solve the issue, or redirect accordingly;
-
Completes registrations, withdrawals, and document processing for specialty registrations including but not limited to sponsored students, Military students, part-time and bridging course students, contract students;
-
Receives and processes all part-time course registrations, tuition payments; actions course and section transfers;
-
Supports the Domestic and International Admissions teams by communicating and monitoring program waitlists and triaging all communications sent to admissions@ email account;
-
Responsible for processing changes to student’s status in Canada on profiles as it relates to full-time applications. Clarifies information for international applicants. Requires knowledge of Canadian status documents;
-
Using in-depth sub ledger analysis, requests and actions course and program refunds;
-
Assists with failed online registrations and payments caused by system integration failures.
Performs Duties related to Financial Aid and Student Awards
-
Confirms receipt of OSAP funding through Ministry of Colleges and Universities (MCU) portal;
-
Assists with OSAP and other financial aid applications and documents; screens and amends documents as required; supports/assists student navigation of Ministry portal (Onekey);
-
Reviews OSAP information, documentation and applications; verifies data accuracy and completeness. Advises student on any necessary changes required;
-
Informs students of all available financial assistance programs;
-
Processes and confirms enrolments related to continuation of interest free status forms;
-
Processes Part-Time OSAP course registrations;
-
Resolves problems related to financial aid program; triages and refers to Financial Aid Officer when required;
-
Performs necessary data entry on the Student Information System (SIS) and MCU systems, for example updating application information; advises and provides information related to income data in the application document;
-
Resets OAN passwords.
Other Financial/ Fees Related Duties
-
Analyses student sub ledger and determines account balances, outstanding tuition fees and encumbrances;
-
Processes fee deferrals;
-
Applies bursaries and awards to the student sub ledger;
-
Balances and reconciles individual daily transactions; prepares daily deposit.
Other Administrative Duties Related to Enrolment
-
Creates, maintains and updates student records and student profiles;
-
Maintains knowledge of and explains information to students and stakeholders regarding College policies, practices and procedures;
-
Answers student inquiries related to admissions requirements, transfer of credits, pathways, bridging and contact course registrations;
-
Enters grades into student information system;
-
Resets systems passwords;
-
Drafts letters for students and other third-party requestors;
-
Assists students with various applications or form completion;
-
Processes documents and uploads to Laserfiche;
-
Identifies and communicates opportunities for process improvement.
Production of Official Transcripts/ and Letters of Support for Student Records for Students and Third Parties
-
Logs, verifies and processes transcript requests to be transmitted to third parties;
-
Investigates, researches and provides student record information (transcripts, other relevant records, program of study, date of graduation, etc.) to third parties.
Tuition and Non-student Fee Payments
-
Processes all payments received in Registrar’s Office, including but not limited to Ontario Student Assistance Program (loan/grant) payments, wire transfers (bill payments), credit card payments, fly wire (international payment portal), cheques, money orders, certified cheques and sponsorship payments;
-
Review tuition deposit exception requests through email and over phone and approves or deny in compliance with policy;
-
Works closely with Finance to problem solve issues related to payment error, refunds and financial encumbrances.
New Employee Training
-
Demonstrates correct methodologies, processes and procedures for new full-time and part-time staff including but not limited to training on payment processing;
-
Supports onboarding of new colleagues, reinforcing Training Specialist training and answers questions on process and policy.
Other related duties as assigned.
Required Qualifications:
-
Minimum of two (2) year (preferably in the Diploma in Office Administration, Business Administration, Public Administration or equivalent);
-
Minimum of three (3) years' experience in a high demand customer service setting; student service setting preferred.
Anticipated Schedule:
Up to 24 hours per week Monday to Friday as required
*This position is paid at Payband F - Comparator
* Vacancies are for P17852, P20178, P20179, and P20180
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
Casual Enrolment Services Representative
Algonquin College
Ottawa - 47kmAdministrative Jobs Full-time
30.05 - 34.85
Learn More
Intermediate Administrator, Finance Full-time Job
Administrative Jobs OttawaJob Details
Position Purpose
Reporting to the Lead Officer, Administrative Support, the incumbent performs a variety of activities to support the financial operations of the sector while ensuring compliance with related policies and procedures. Assists with other administrative functions (maintenance of office equipment, mail distribution, etc.) as required.
In this role, your responsibilities will include:
- Financial Transactions: Perform activities such as data entry, book keeping, record keeping, verification and reconciliation to support ongoing financial operations while ensuring compliance with established policies. Participate in the budget planning exercise by monitoring and responding to inquiries about financial activity. Identify inconsistencies and take appropriate corrective action to ensure both the integrity of the data and compliance with all relevant policies and regulations. Administer petty cash for the sector.
- Payroll: May be required to provide backup support for payroll transactions to support ongoing operations during the absence of more senior resources.
- Reporting: Provide various simple- to moderately-complex reports, on a scheduled as well as ad-hoc basis, on financial transactions, accounts, and budgets of the sector as requested to support ongoing operations and strategic planning.è
- Records Management: Maintain an effective filing and records management system to preserve confidentiality of the records and ensure that complete and accurate documentation is available for future reference or audit purposes. Maintain accurate records of key holders and related security access information for staff of the sector to ensure confidentiality of the records.
What you will bring:
- Knowledge of administration and accounting principles normally acquired through postsecondary studies in a related discipline or an equivalent combination of education and work experience.
- Minimum 2 years of demonstrated experience in a similar role.
- Knowledge of computer systems and software including financial systems, spreadsheets, databases, Internet and e-mail.
- Experience in interpreting, explaining and applying policies and regulations.
- Experience in producing reports.
- Ability to produce high quality work under pressure while meeting strict deadlines.
- Strong interpersonal and communication skills.
- Strong organizational skills.
- Bilingualism – French and English (spoken and written).
#LI-Onsite
Intermediate Administrator, Finance
The University Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
56,626 - 71,528
Learn More
Payroll Administrative Assistant Full-time Job
Administrative Jobs OttawaJob Details
The Payroll Administrative Assistant contributes to the success of PepsiCo Beverages Canada by providing payroll and general administrative support for the Ottawa location.
Responsibilities
- Timecard reviews and adjustments
- Generate and facilitate review of CCO, CATS report weekly
- Generate employee roster report and facilitate review
- Facilitate tracking of pay progression and make adjustments as needed
- Track and flag sick/vacation usage to departments leaders
- Invoice payment and tracking
- VISA imaging and allocation
- Process invoices on APS
- Follow up on open POs to ensure we are receiving invoices on time
- Manage badge accesses into the building
- Lead day one (1) onboarding for new hires / seasonal hires
- Filing GCS, quality, and safety documentation
- Maintaining key safety and quality trackers
- Provide ongoing support for the Ottawa Team
Qualifications
- Three – five years of administrative experience required
- Successful completion of an administrative/office management program preferred
- Successful completion of high school diploma required
- Professional accomplishments that reflect self-motivation and initiative
- Strong computer skills in Word, Excel, PowerPoint required
- Excellent communication and customer service skills required
- Ability to multi-task is essential
- Attention to detail and strong organizational skills required
- Must be self-motivated, punctual with demonstrated professional maturity
- Experience with payroll and invoicing programs
- Previous Payroll experience an asset
- Kronos and SAP experience an asset
- Microsoft office experience required
Payroll Administrative Assistant
PepsiCo
Ottawa - 47kmAdministrative Jobs Full-time
Learn More
Intermediate Officer, Academic Administration Full-time Job
Administrative Jobs OttawaJob Details
Position purpose:
Provides administrative support for services under the office of the JD program assistant dean, including the Common Law Students Centre, the Common Law Admissions Office and the Common Law Professors’ Support Office. Helps ensure they operate smoothly and assists with implementation of activities and projects, while complying with University and Common Law Section policies and procedures.
In this role, your responsibilities will include:
-
Customer service: Receives, informs and redirects clients. Responds by phone, in person and by email to requests for information directed to the Student Centre, the Admissions Office and the Professors Support Office. Ensures that information and requirements are communicated effectively and fully understood, according to established priorities. Helps with determining external and internal clients’ needs, assessing them and solving problems, to offer high-quality service in keeping with Faculty standards and the University’s vision.
-
Case management: Develops and maintains an efficient filing and records management system to safeguard file confidentiality and ensure that complete, accurate documents are available for future reference or auditing. Co-ordinates record archiving. Maintains a reminder system for files requiring follow up. Co-ordinates, prepares and implements the teaching evaluation undertaking for full- and part-time professors.
-
Administrative writing: Writes and edits documents based on templates and co-ordinates translation of administrative correspondence. Offers administrative support as needed for admission- and academic-related activities, such as managing exams, compiling and entering grades, and deciding on applications to Common Law Section programs.
-
Report production: Conducts analysis and research. Compiles data, statistics and other information, to produce reports that enable discussion, decision-making, special projects and activities.
What you will bring:
-
Postsecondary education in administration or an equivalent combination of education and work experience, preferably in a postsecondary setting
-
Three years’ demonstrated experience in an administrative position
-
Knowledge of undergraduate law programs
-
Knowledge and experience regarding interpreting, communicating and applying policies, procedures and processes
-
Experience in managing administrative tasks
-
Experience in gathering and analyzing data and in writing administrative and statistical reports
-
Experience in solving problems independently
-
In-depth experience providing client service
-
Experience using Microsoft 365 applications, Windows and the internet
-
Knowledge of student information and communication systems (including Talisma) (an asset)
-
Ability to deal with conflicting priorities and meet strict deadlines in a fast-paced work environment
-
Organizational and analytical skills, excellent judgment and attention to detail
-
Good listening skills, sense of professional ethics and awareness of the need to maintain confidentiality
-
Commitment to reconciliation, decolonization, equity, diversity and inclusion
-
Bilingualism — English and French (spoken and written)
Intermediate Officer, Academic Administration
The University Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
56,626 - 71,528
Learn More
Executive Assistant Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 09/07/2024
Note: Available to work evenings and weekends on an as required bases
JOB SUMMARY
You are responsible for providing a wide variety of confidential administrative support services in support of a department head/General Manager.
You serve as a point of contact for client departments, senior managers, senior external contacts and members of City Council, providing an initial response to standard inquiries and directing non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.
Note: This is a generic job description that describes the typical duties of this job. Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.
EDUCATION AND EXPERIENCE
Completion of 2 year community college diploma in Business/Office Administration or related field
Minimum of 4 years of clerical/administrative experience
KNOWLEDGE
- Relevant dispositions of regulations and legislation pertaining to the branch
- Branch goals, objectives, policies and procedures
- The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
- General knowledge of MFIPPA regulations
- Principles and practices of office management
- Record keeping, filing and general office procedures
- Database and records management practices
- Information verification and basic statistical analysis techniques
- Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required
- Knowledge of applicable health and safety legislation, including the rights and duties of workers General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Work independently and as a flexible and co-operative member of a team
- Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
- Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
- Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
- Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
- Compile, organize and summarize data and information accurately and efficiently, applying policies and procedures
- High level of competence in dealing with sensitive issues
- Exercise independent initiative and establish priorities for own workload
- Exercise sound judgment, discretion and a high degree of confidentiality
- Interpret and explain rules, regulations and policies
- Discretion and confidentiality
- Make decisions on both routine and non-routine problems Integrity, tact and good judgment.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Executive Assistant
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
66,686.62 - 78,027.04
Learn More
Administrative Assistant Full-time Job
Administrative Jobs OttawaJob Details
Salary Range:
$30.00-$34.77-Hourly
Scheduled Weekly Hours:
36.25
Anticipated Start Date:
July 22, 2024
Length of Contract:
6 months
Posting Information
This job posting is now accepting applications from all qualified individuals.
Posting Closing Date:
July 4, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
The incumbent is responsible to provide front line customer and client service support as well as direct administrative support to the Algonquin Centre for Construction Excellence departments. This includes all its programs and activities, not limited to providing welcome services to students (including apprentices), staff, internal departments (e.g. Registrar’s Office) and external clients/stakeholders by responding to telephone, email and in-person inquiries, preparing routine correspondence, and maintaining the appointment schedules for the various Academic Managers (i.e. Chairs, Associate Chair).
The incumbent is also responsible for all adding/dropping courses, Program Council management (e.g. class rep communication to student association), Program Advisory Committee scheduling, database updating and completing minutes. The incumbent also works with the Head of Apprenticeship to provide administrative support related to the college’s required tasks for implementing apprenticeship program delivery.
Required Qualifications:
-
Minimum one (1) year certificate or equivalent education related to Office Administration;
-
Minimum three (3) years’ experience in a busy client service oriented environment, some of which should be at a post-secondary institution;
-
Advanced proficiency with MS Office software including Word, Excel, Outlook, and PowerPoint;
-
Highly effective communication (oral and written), interpersonal and client skills;
-
Ability to work well independently within tight time frames and deadline;
-
Demonstrated ability to work effectively as a member of a team;
-
Ability to multi-task and work in a fast paced environment;
-
Self-motivated with strong attention to details;
-
Ability to work under pressure, coordinate activities with conflicting deadlines;
-
Proven ability to analyze a situation to provide information according to policies and procedures;
-
Experience using a student information system such as GeneSIS, would be considered an asset;
-
Demonstrated ability to adapt to new office technology and to learn new software as required;
-
Some knowledge of SharePoint, Visio and Microsoft Access, would be considered an asset.
Anticipated Weekly Schedule:
Four (4) days/week (Tuesday to Friday) and is required to be fully on-site.
This position may be subject to extra hours per week on an as needed basis.
* This position is paid at Payband F
* Vacancy is for P21233
Administrative Assistant
Algonquin College
Ottawa - 47kmAdministrative Jobs Full-time
30 - 34.77
Learn More
Booking Services Clerk Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 03/07/2024
JOB SUMMARY
Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.
You are responsible for providing booking services to facility clients including: responding to inquiries, requests for service, and complaints in accordance with divisional policies and procedures; renting public areas in city theatres; administering booking and rental contracts; assisting in performing the financial functions of the section; participating in event programming and development activities; and performing other related duties to ensure efficient booking services.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 1 year of work experience in customer service, public relations and/or information, communicating with the public, preferably with some experience in a similar role in a theatre environment
Keyboarding and computer experience is essential
KNOWLEDGE
- Theatrical production including terminology, procedures and practices
- General accounting and financial reporting practices, contract administration and contractual agreements
Desirable Qualifications:
- Knowledge of legislation pertaining to licensing, privacy, freedom of information, and copyrights
- Knowledge of the performing arts disciplines, the presenting industry, and related industry associations and unions including IATSE, ACTRA, Actor’s Equity and the Musicians Union
COMPETENCIES, SKILLS AND ABILITIES
- Ability to work independently with minimum supervision and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
- Possess computer literacy in MS Office Suite in a Windows environment, including use of Intranet and the Internet
- Able to use specific and corporate computer applications and software
- Possess strong data entry, keyboarding and retrieval skills
- Able to identify and assess problems and to use analytic and problem solving skills to seek remedies
- Possess excellent communication and interpersonal skills, and excellent telephone manner
- Able to interpret and explain written operating rules and procedures
- Possess a strong customer service orientation
- Flexible and adaptable to deal with shifting priorities
- Able to think logically, and concentrate/focus on accuracy and detail
- Possess interpersonal skills and good judgment
- Possess a work record of good attendance and job performance
- Able to work a flexible schedule including evenings and weekends when required for performances, event programming and meetings
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Booking Services Clerk
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
54,130.44 - 63,330.54
Learn More
Clerk, Administrative and Financial Support Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 28/06/2024
JOB SUMMARY
You are responsible for providing clerical and administrative support to program staff by performing word processing/typing, data entry, and filing activities; compiling and providing information pertaining to program documents and reports; maintaining program inventory; liaising with internal staff, external stakeholders, and members of the public; purchasing goods/services; scheduling meetings; and responding to inquiries and complaints.
EDUCATION AND EXPERIENCE
Completion of 1 year of post-secondary training in office administration or related field
Minimum of 2 years of related office/administrative experience
KNOWLEDGE
- General organization and activities of the specific program/unit/branch/department
- Corporate, departmental and branch policies and procedures
- Office practices and procedures
- Corporate Records Management system
- Corporate computer and software applications such as Windows, Word, Excel, Access, etc.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Ability to communicate clearly and concisely to clients, public, peers and supervisors both verbally and in writing
- Excellent interpersonal skills
- Organize, multi-task and prioritize work
- Work independently with minimal supervision
- Ability to complete work assignments within deadlines
- Ability to document/record information
- Tact and discretion
- Awareness of and sensitivity to program specific targets/population needs
- Initiative and reliability
- Ability to maintain confidential information
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing required.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Clerk, Administrative and Financial Support
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
56,634.76 - 66,266.20
Learn More
OPH - Clinical Receptionist Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 28/06/2024
JOB SUMMARY
The mandate of the Health Protection Service is to advance the health of Ottawa residents through the provision and delivery of integrated, client-centric health protection services and programs including: Infection Prevention & Control, Sexual Health, Communicable Diseases, Outbreak Management, Substance Misuse, Emergency Preparedness, Response and Recovery, Food Safety, Safe Water, Health Hazards Prevention and Management, and Healthy Environments as outlined in Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines.
You perform all phases of clinical reception duties including greeting clients, answering phones, scheduling appointments, inputting data, maintaining an accurate patient/records management system, accepting payments for sales and providing test results to clients. You also provide administrative support to ensure the smooth operation of the clinic.
EDUCATION AND EXPERIENCE
Completion of 1 year post-secondary certificate in office administration or related field
Minimum of 2 years of related office/administrative experience, preferably in health clinic/setting
Experience with graphics and desktop publishing procedures and software is desirable
KNOWLEDGE
- Office and clinical administrative procedures
- Advanced word processing skills
- Excel and Power point software at the intermediate level
- Database software including, but not limited to, systems such as iPHIS
- Various features of fax machine and photocopier to level of simple troubleshooting and for the coaching of others
- Knowledge of basic medical terminology and harm reduction approach
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy period, stressful situations or emergencies
- Ability to deescalate client interactions in a safe manner
- Detail oriented, able to schedule appointments meticulously, prepare individual client records correctly using an electronic database
- Processing payments from the public (our clients) accurately following protocol
- Organize and prioritize work
- Format documents using the concepts taught at Advanced Word level
- Use Excel to intermediate level
- Use PowerPoint to prepare presentations
- Search and retrieve information from the Internet
- Generate computerized reports
- Proofread and edit documents processed
- Set up and maintain filing systems, both hard copy and electronic forms
- Use scanner and colour printer and other office equipment effectively and efficiently
- Displays initiative, reliability, flexibility, punctuality and good judgement skills
- Non-judgemental and discretion on sensitive issues
- Able to work in an environment of changing priorities and multiple demands
- Develops a general understanding of public health issues, able to work with the public to provide frontline services
- Able to work effectively in environment focusing on sexual health and harm reduction
- Clear communications skills
- Good interpersonal skills including establishing an effective working relationship with professional staff and other branch support staff
- Problem-solving skills
- Organizational and time management skills
- Work a variety of shifts covering day and evening service periods
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement
- Immunization Policy: OPH has an immunization policy requiring all employees to report their COVID-19 and Influenza vaccination status annually
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
OPH - Clinical Receptionist
City Of Ottawa
Ottawa - 47kmAdministrative Jobs Full-time
59,153.64 - 69,209.14
Learn More
Administrative Specialist Full-time Job
Administrative Jobs OttawaJob Details
As a Regional Administrative Specialist, you will be responsible for providing administrative and operational support to Financial Consultants and Portfolio Managers.
Is this role right for you? In this role you will:
- Process documentation requests and input transaction requests as directed by Financial Consultants
- Partner with Financial Consultants and Portfolio Managers in booking client meetings
- Respond effectively to all inquiries from current and prospective clients concerning MD products and services
- Respond to last minute requests from Financial Consultants during client meetings
- Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring that established MD service standards are being met in a timely manner
- Provide support and participate in the research and resolution of client issues
- Complete file preparation for Financial Consultants and Portfolio Managers in advance of client meetings
- Prepare and process new account documentation as required
- Update the database for all client contact, ensuring that all client information & notes are recorded correctly
- Maintain monthly compliance related tasks as required
- Liaise with accountants and third parties as required
- Prepare business correspondence to clients and third parties
- Participate in projects as required
- Provide reception coverage and general office duties
The Must Haves:
- Community college diploma in Business Administration or equivalent
- 2 years’ experience in an administrative or clerical position, preferably within the financial services industry
- Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint, and MS Outlook
- Working knowledge of CRM2
- Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- A dedication to client service
- Strong organizational skills
- Strong attention to detail and follow-through skills
- Excellent verbal and written communication skills
- Initiative and are resourceful
- An ability to work independently or effectively within a team
- An ability to manage multiple priorities in a fast- paced environment
- An ability to effectively manage change
- A focus on achieving results
Administrative Specialist
Scotiabank
Ottawa - 47kmAdministrative Jobs Full-time
Learn More
