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POSITION: Security Site Manager

LOCATION: Richmond, BC

SCHEDULE: Sunday to Thursday 0830 - 1630 (Full Time)

PAY : $60,000-$65,000

ESSENTIAL FUNCTIONS:

·       The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

·       Reporting directly to the District Manager the Site Manager is responsible for establishing and maintaining profitable relationships with our Client. As the primary external representative to our customer, the Site Manager must convey a sense of expertise in all of our services in a professional manner.

·       All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

·       Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

·       In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

·       All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

RESPONSIBILITIES:

·       Schedules guards on the site

·       Creates and maintains client Post Orders.

·       Creates strong customer relationships.

·       Establishes and maintains an effective liaison with the client through regularly scheduled calls and   communications as outlined in Best Practices.

·       Resolves all client and guard issues in consultation with District Manager

·       Responds and resolves site emergencies and issues.

·       Supports Branch Office

·       Ensures compliance with Occupational Health and Safety Act.

·       Investigates accidents and/or critical injuries on-site.

·       Other duties as assigned.

POSITION SPECIFICATIONS:

·       Must be self motivated and have the ability to relate to and communicate with individuals at all levels.

·       Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.

·       Superior communication (both oral and written) and presentation skills.

·       Ability to work equally well in a team environment while being a self starter.

·       Attention to detail and high degree of accuracy.

·       Strong problem identification and problem resolution skills.

·       Ability to work effectively as a part of a team as well as independently.

·       Strong customer service and customer orientation skills.

·       Superior computer skills in MS Office (Word, Excel, PowerPoint).

QUALIFICATIONS:

·       University degree or College diploma in a related field or combination of experience and education

·       Minimum of three (3) years of supervisory experience preferably within the Security industry is essential.

Overview

The Strategic Planning & Performance Advisor supports the achievement of the strategic vision by providing strategic and tactical planning services and implementing measurements and reporting mechanisms to demonstrate the organization’s achievement of strategic goals and objectives. The position facilitates development of the corporate strategy, functional corporate strategies, business plans, strategic business cases, benefits realization framework, and performance reporting.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in public administration, public policy, business administration, or other relevant field.
• Considerable experience in guiding corporate planning processes, developing strategic business cases, process improvement, and performance reporting.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of best practices and techniques related to business case development and structured decision making
• Considerable knowledge of principles, concepts, and techniques of business and process improvement
• Considerable knowledge of practices and techniques of financial and cost benefit analysis
• Ability to learn and understand the organization, strategic direction, programs, policies, and procedures of BC Housing
• Ability to provide leadership and advice, exercise good judgment, and demonstrate tact and diplomacy in dealing with matters of a confidential nature
• Ability to excel in working under pressure to meet deadlines and changing priorities
• Ability to establish rapport and facilitate consensus building with staff, senior leadership, and other internal and external stakeholders.
• Highly self-motivated and directed, and ability to work effectively with minimal direction
• Strong analytical and root cause analyses capability
• Strong analytical, problem solving, decision-making, organizational and time management skills.
• Strong oral and written communication and presentation skills
• Proficient in the use of MS Office productivity and collaboration tools

Functions as the Commission’s representative in matters of resident relations and building management at the site of residence.

JOB DUTIES AND TASKS: 

1. Maintains order and appearance of the “common” and “public” areas, including vacant dwellings 

(a) Clears areas by washing, sweeping, carpet cleaning, mopping, vacuuming, polishing and general cleaning and minor grounds upkeep, including outside litter pick-up;

(b) Answers and determines emergency calls and notifies appropriate authorities; 

(c) Generates work orders for maintenance staff; 

(d) Performs pool maintenance, where required;

(e) Performs unit inspections and assists with annual inspections; responding to or processing resident enquiries and complaints and taking appropriate action; completes incidence and other reports; and delivers notices and forms as requested;

(f) Calls the police or related public service in the event of emergency or disturbances such as notifying police of incidents or problems or contracting mental health services, home care providers or resident’s families;

(g) Responds to resident enquiries, complaints, emergencies, provides information / clarification as required and takes appropriate action at all times during the work week;

(h) Depending on the tenant population, may be required to exercise interpersonal and conflict resolution skills when dealing with vulnerable tenants with complex health and social issues. 

2. Performs minor maintenance duties

(a) Performs minor electrical, plumbing and carpentry maintenance and emergency repair, such as changing fuses, resetting thermostats, snaking drains and replacing hardware as outlined in Appendix B, part 1;

(b) Performs various inspections on a regular basis i.e. boiler rooms, fire alarm logs, security systems etc., or on vacancy and arranges for repairs and/or maintenance;

(c) Identifies minor deviations in the performance of routine work specifications (e.g. painting services, pesticides applications, etc.), reports to the Contractor and facilitates remedial action. Identifies and reports major deviations in contract performance on non-routine items to the supervisor or contract administrator; 

(d) Arranges for Contractor to view site, enter units when necessary, and ensures that maintenance projects are co-ordinated with site operations.

3. Other related duties 

(a) Carries out authorized removal of abandoned personal effects from a tenant’s premises providing inventory is taken jointly with a management representative;

(b) When required, shall operate the Employer’s vehicle; 

(c) Maintains and requisitions inventory of cleaning and maintenance supplies from the Building Manager 3 or Property Portfolio Manager;

(d) Conducts arranged unit viewing for prospective tenants.

We are seeking a visionary leader with deep cultural understanding, lived expertise and strategic acumen to join our team as Director, Indigenous Relations. This role is pivotal in shaping and strengthening our relationships with Indigenous communities and organizations across British Columbia. You will lead initiatives that enhance Indigenous housing outcomes, support asset management programs, and embed cultural awareness, relationships and respect into our corporate strategies.

As a senior leader, you will collaborate across departments and with external partners to develop frameworks, policies, and training programs that support meaningful engagement with First Nations and Indigenous Peoples. Your work will directly influence the planning and delivery of housing programs, capital projects, and sustainability initiatives that improve the quality of life for Indigenous communities.

Key Responsibilities

Indigenous Relations

• Build and maintain strong relationships with Indigenous communities, organizations, and institutions.
• Lead consultations with First Nations regarding the delivery of housing programs and services.
• Develop corporate goals and strategies to enhance Indigenous partnerships and engagement.
• Support staff training and cultural competency development.
• Monitor trends, regulations, and legal matters affecting Indigenous relations and prepare briefings for senior leadership.
• Represent the organization in government and community initiatives related to Indigenous housing.

Indigenous Asset Management

• Lead strategic asset management initiatives in collaboration with Indigenous groups, including capital planning, maintenance, and energy management.
• Facilitate regular meetings with First Nation leaders and steering committees to track progress and adapt programming.
• Develop and implement capacity-building programs, including training plans, templates, and standards for asset management.
• Provide expert advice on capital investment strategies and program delivery.
• Supervise a team of staff, fostering a supportive and inclusive work environment.
• Participate in recruitment, performance management, and resource planning.
• Represent the organization in industry bodies related to building design, construction, and maintenance.

 You bring to the role:

• Bachelor’s degree in architecture, engineering, Indigenous relations, public policy, or a related field.
• Extensive experience working with Indigenous groups in asset management, consultation, engagement, and community development.
• Proven track record in managing large-scale capital projects and housing initiatives.
• Or an equivalent combination of education, training, professional experience, and lived/living expertise. 
• Deep understanding of Indigenous cultures, leadership structures, and housing needs.
• Expertise in asset management frameworks, capital planning, and sustainability.
• Strong knowledge of building codes, design principles, and construction practices.
• Excellent communication, facilitation, negotiation, and conflict-resolution skills.
• Strategic planning and organizational leadership abilities.
• Ability to foster collaborative relationships with stakeholders and partners.
• Commitment to reconciliation, equity, and cultural respect.
• Willingness to travel periodically.

Reporting to the Director, Agreements, the Regulatory Affairs Advisor provides expert guidance and advice on housing-related initiatives with regulatory, contractual, and risk implications. He/she/they provides input to the development and implementation of strategies, plans, processes, and practices for housing related initiatives to ensure alignment with contractual, regulatory, and legislative requirements and BC Housing’s objectives. The position leads housing initiative projects, led by the General Counsel and Corporate Secretary, conducts independent research and analysis, manages external contractors, provides advice and guidance to senior leadership, and prepares recommendations and reports to the Executives and the Board of Commissioners. The role works collaboratively with internal and external stakeholders in achieving results, including participating in internal and external working groups, providing briefings to leadership, and fostering relationships with other government agencies.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Policy, Law, Business Administration, Public Administration, or a related field.
• Considerable experience in leading and managing business strategy, project management, and communications.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of the affordable housing sector in the province of British Columbia.
• Ability to learn and understand departmental policies and procedures, and the Commission’s mandate and programs. Ability to demonstrate a high level of self-awareness, empathy, and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate, and coordinate their execution.
• Ability to manage project teams, exercise sound judgment, and demonstrate tact and diplomacy in dealing with confidential and sensitive matters.
• Ability to use sound judgement in analyzing problems and identifying weaknesses and conflicts in policies and procedures
• Ability to apply an intersectional approach to work analyses.
• Ability to lead a project from idea to execution while managing multiple inputs and priorities.
• Ability to be sensitive to the diverse perspectives of stakeholders and work with them to resolve differences and work cohesively together.
• Ability to establish a high level of rapport with staff, management/senior management, Executives, and other internal and external stakeholders.
• Ability to work collaboratively with cross-functional groups to achieve common goals.
• Strong professional and interpersonal communication skills across a range of channels (written, oral).
• Strong strategic and analytical thinking, problem-solving abilities, and organizational and time management skills.
• Strong leadership, communication, presentation, and interpersonal skills.