All jobs within 50 km around Fredericton in Management

Customer Service

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Leads the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Acts a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams. 

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

How You’ll Help: 

• Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles  / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions 
• Work with planners to assist and guide with resource assignment and any network issues
• Work with terminal staff to coordinate ontime outbound departures
• Work with drievrs and brokers to ensure on time departure and scheduled arrivals 
• Serve as escilation point of contact for company drivers when on shift
• Review Linehaul issues and resolutions
• Monitor network; identify and escalate service issues
• Liaise with terminals and customers updating daily ETAs
• Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners 
• Assist with overflow phone calls
• Support Operations by covering for planners during vacations / absences 
• Other related duties as may be required
• Vacation and absence coverage for planning staff

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Prior experience with Truck Mate an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• Ability to manage a small fleet of drivers and trucks
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims. 

How You’ll Help: 

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life. 
• Load and unload cargo 
• Promptly report all incidents or accidents to supervisor 
• Ensure proper use of protective gear and safe operation of machinery. 
• Report continuing performance and attendance issues to supervisor 
• Answer questions and coach team members on all dock area processed or equipment operation. 
• Maintain records and documents as required 
• Assist in training workers on equipment operation and company safety policies and procedures. 
• Effectively communicate issues to supervision, management and other leads/employees 
• Assist whenever necessary and other duties that may be assigned. 
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo. 
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Forklift certified 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial  
• Communication skills - advanced 
• Computer skills – accuracy, MS products, AS400, web-based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in a high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 
• English, other languages an asset 
• Able to work with little supervision 
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Supervise overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Regional Manager. 
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the schedule for the terminal is followed. 
• Work with the Terminal Manager to track monthly performance stats for the dock.
• Other duties as required

Your Skills and Experience: 

• Post secondary education, preferably in operations, logistics, or business
• An equivalent combination of education and experience may be considered
• Minimum of five years experience in the transportation industry
• Previous leadership experience and/or experience in the transportation industry are strong assets
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
• Advanced communication skills, particularly verbal
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using AS400, a strong asset
• Strong interpersonal skills including customer focus
• Results driven
• Appropriate sense of urgency
• Strong sense of safety; training and experience in similar safety sense environments a strong asset
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Hartland, NB

The Operations Supervisor is responsible for leading the Truckload planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Linehaul, Local P&D, Customer Service and Terminal teams. 

Accountable for ongoing training and development of the Planning team, onboarding and training of new staff, ensuring day to day functions of the Planning team are accomplished, scheduling and assigning personnel.

How You’ll Help

• Manage and make decisions referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize service and efficiency (empty miles / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions. 
• Work with Planners to assist and guide with resource assignment and any network issues.
• Work with Local P&D and terminal staff to coordinate on time performance.
• Work with drivers and brokers to ensure on time pick up and delivery.
• Serve as an escalation point of contact for drivers.
• Review truckload issues and resolutions.
• Monitor network; identify and escalate and solve service issues.
• Liaise with terminals and customers updating daily ETAs.
• Review and complete daily TL on-time reports; escalate issues to Broker Services team and Planners. 
• Assist with overflow phone calls.
• Scheduling of Planners / Dispatchers vacation time.
• Support Operations by covering for planners during vacations / absences.
• Be liaison between TL Customer Service and the TL Planners 
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration.
• A suitable combination of education and experience may be considered.
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry.
• Prior experience with TruckMate and PeopleNet an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs.
• Strong customer service focus, and relationship building skills.
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Troubleshooting and problem-solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting.
• Ability to multitask and prioritize in a deadline driven environment, appropriate sense of urgency.
• Ability to collaborate with others to meet customer expectations.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Physician Engagement Specialist, you will be responsible for proactively pursuing new client relationships by prospecting and maximizing opportunities with new clients.  

Is this role right for you? In this role you will:

• Focus on following-up and nurturing prospective business opportunities to convert into new MD Management (MDM) clients
• Provide service and advice through the course of engaging new clients and transition them to the appropriate service delivery channel
• Utilize data to gain a better understanding of the prospect’s engagement level with MDM
• Seek out new opportunities to promote MDM and Scotia products and services
• Work collaboratively with Financial Consultants and specialists to engage prospects in working with MD
• Keep abreast of marketing resources and share as a potential way to attract new business
• Partner and work collaboratively with stakeholders by following up on various marketing initiatives and regional events to ensure success and identify opportunities
• Manage referrals and track pipeline reporting to ensure effective sales management
• Understand and build relationships with centers of influence, partnership associations and other areas of significant business opportunity
• Maintain a strong social media presence and build the MD brand through your posts
• Maintain solid knowledge and understanding of market conditions and financial planning competitive advantage to maintain value-added relationship development
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of your respective area, in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Support advisors with client management activities as needed

The Must Haves:

• Post-secondary education in Business or Marketing coupled with a minimum of 4 years’ experience in a sales capacity
• Must be IIROC licensed (RR) through the completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook for Securities Industry Professionals (CPH), and 90-day training. Post licensing requirement also includes the completion of the Wealth Management Essentials (WME) within 30 months. Completion of Life License and subsequent regulatory requirements (an asset, not a requirement)
• Knowledge or experience in the Wealth Management industry is an asset
• Experience in marketing, negotiating and public speaking is an asset
• Proficient in the use of Microsoft Office 
• Bilingual (English/French) required

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Confidence and an ability to connect with a variety of personality types
• Networking and relationships building skills
• An ability to work well on a cross-functional team
• An ability to work in a fast-paced environment 
• Organizational, interpersonal, oral, and written communication skills  
• An ability to collaborate and partner with other team members 
• Self-motivation, are resourceful and take initiative
• An overall ability to set, pursue and attain achievable goals

Location(s):  Canada : New Brunswick : Moncton || Canada : New Brunswick : Fredericton