Number of Positions Open: 2

Posting Period: 29-JUL-2024 to 09-SEP-2024

A new Strategic Capital Coordination Office (SCCO) has been created within the Office of the Deputy City Manager – Infrastructure Services to lead the capital coordination between all internal and external partners that have a role in construction of infrastructure impacting City rights-of-ways. 

Reporting to the Manager, Capital Delivery Coordination unit within the Strategic Capital Coordination Office, the Project Manager will lead, support and facilitate a variety of projects to enhance the delivery of the City’s capital works program through planning, coordination, delivery and monitoring improvement initiatives. This includes, as appropriate, the identification, and ability to provide assistance with resolution of issues related to construction planning and coordination among City Divisions, various Agencies, Boards and Commissions (ABCs), utilities and third parties, and other government agencies and private sector organizations. The primary responsibility of the position is the management of construction coordination service delivery to achieve organizational performance and quality standards and expectations, ensuring conformance to division, service grouping and corporate standards.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other level of governments.
• Manages and provides leadership for assigned projects from inception to completion.
• Plans, prioritizes and supports internal and external resources in a timely and cost-efficient manner to meet Council objectives for capital program delivery.
• Provides input into assigned projects, ensuring effective teamwork, communication, high standard of work quality, organization performance and continuous learning.
• Supports the coordination of the multi-year, multi-jurisdictional infrastructure projects and programs.
• Supports interdivisional, interdisciplinary and interagency teams and consultation processes to expedite capital works delivery while addressing political, community, business and other stakeholder interests.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities, recommends and coordinates innovative solutions using sound professional judgement.
• Identifies opportunities and advocates for enhanced capital works process and tools with senior team members and, as appropriate, Agencies, Boards, Commissions and private sector utilities to advance capital works objectives.
• Supports and leads the analysis and verification of capital works delivery issues on behalf of all capital works partners.
• Liaises with the public, consultants, and stakeholders across other divisions and government agencies about projects, programs and developments that impact the coordinated capital program.

• Establishes, maintains and fosters linkages to other units throughout the City and other agencies to ensure effective partnerships within the Corporation and beyond.
• Reviews and provides recommendations on cross-divisional projects, policies and reports.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Supports the development of strategic and innovative approaches to sound capital works planning, coordination, delivery and monitoring protocols.
• Identifies, evaluation and provides technical expertise and recommendations for the resolution of issues with assigned projects.
• Assist with the preparation of briefing notes, Committee and Council reports and presentations.
• Supports interdivisional working groups, setting agendas, documenting programs and reporting findings and conclusions.
• Participates in studies, analyses, research and helps develop effective solutions for complex problems while controlling measures for quality, efficiency and effectiveness of services.
• Fosters and maintains cooperative working relationships within and external to the division.
• Ensures excellent customer service is provided to both internal and external clients.

Key Qualifications:

1. Post-secondary education in a professional discipline pertinent to municipal infrastructure planning and delivery combined with suitable relevant project management experience, or an equivalent of education and experience deemed appropriate and relevant to the main job responsibilities.
2. Experience applying the principles of Engineering related to technical design policies and procedures, engineering design and construction standards, specifications, and processes, etc.
3. Understanding of Geographical Information Systems (GIS) mapping processes and techniques.
4. Demonstrated experience managing projects and delivering assignments demanding a high level of critical judgment and analytical thinking.
5. Excellent communication skills and a strong commitment to collaboration.
6. Demonstrated ability to provide conflict resolution assistance in situations involving multiple stakeholders with competing priorities.
7. Excellent oral and written communication skills including public speaking skills.

To fully carry out your duties in this key role, you will also call on your knowledge of relevant legislation including the Occupational Health and Safety Act and its Regulations for construction projects, as well as your proficiency in using computer software, including Microsoft Windows, Excel, Word and PowerPoint. Equally important, you have the ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Posting Period: 25-Jul-2024 to 08-Aug-2024

Job Summary:

Reporting to the Project Director, Internal Corporate Services, this employee will be responsible for leading, managing and delivering several key technology implementation initiatives in Corporate Real Estate Management ensuring the projects are delivered on-time, on budget and to high quality on-time, on budget and to high quality.

Major Responsibilities:

• Determines project requirements, researches, evaluates, recommends, designs, develops and/or acquires, implements and provides technical and business support for application software and information solutions to meet client and business requirements in the City's IT/ SAP environment.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Manages resources which could include internal and contracted staff, divisional business users, and external consultants in their daily activities, either directly or through their team lead/supervisor, monitoring performance and compliance.
• Leads teams of technical staff, client representatives, contractors, consultants and other intra/interdivisional stakeholders to effectively implement projects for multiple City Divisions.
• Leads the development of detailed scope requirements, budgeting, resource management, planning,
• scheduling, monitoring and reporting progress as well as managing issues, risks and change requests.
• Prepares Requests for Information/Quotation/Proposals and other formal project documents, leads the evaluation, selection and recommendation of technical solutions and professional services; and manages vendors and contractors in the overall solution delivery process.
• Develops, manages and reports on detailed project plans of varying complexity, recommending policies and procedures to meet program specific requirements.
• Negotiates and documents project changes involving scope, timelines, and budget.
• Develops, manages and reports to senior management, business and technical stakeholders on all assigned projects (including charter, workplan, progress, budget, risks, contingencies, issue management, change management, resource management, quality review/best practices). Resources include internal and contracted staff, departmental business users, and external consultants.
• Accountable for project budgeting, financial management and quality assurance (e.g. sole source requests, contract negotiations, leasing agreements, business cases, quality reviews).
• Provides input to and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Determines project requirements, conducting research and evaluations and obtains all approvals and signoffs.
• Assists stakeholders in determining requirements, building business cases, conducting research, evaluating options, making recommendations, assisting with design, as needed, implementing solutions, and providing technical and business support for application software and information solutions to meet business requirements within the City's IT/ SAP environment.
• Provides expertise on SAP Plant Maintenance and asset management processes and systems.
• Recommends, implements and practices security, privacy and quality assurance requirements consistent with the []Municipal Freedom of Information and Protection of Privacy Act[] (MFIPPA) and corporate standards regarding storage and processing of confidential corporate and application data and information outputs.
• Works with multi-jurisdictional and multi-divisional senior business directors/managers and Information and Technology management to establish/sustain project management structures (e.g. steering committee, sponsors).
• Assesses and recommends scalable, interdepartmental business solutions within the context of corporate architectures, standards, policies, procedures and technologies.
• Contributes to the creation and sustainment of information technology frameworks (e.g. corporate architectures, methodologies, tools, techniques and standards).
• Develops and/or applies complex information and business models (e.g. provincial/municipal information model, departmental datamarts and corporate data warehouse) within context of corporate architectures and technology standards.
• Makes recommendations with respect to hiring, work assignments, performance appraisals and disciplinary action.
• Identifies and develops cross departmental/divisional initiatives to produce synergies and economies of scale.
• Analyzes current business practices, business processes, data flows in the context of evolving information architecture, performance measures; prepares feasibility study and recommends changes to meet business objectives and leverage enterprise infrastructure investment (e.g. Web building blocks, corporate databases).
• Represents Corporate Real Estate Management as required in internal and external meetings, forums and presentations regarding business and technical solutions, technology and methodology decisions, development and deployment directions, information policies and standards and other management aspects deemed as relevant and appropriate.

Key Qualifications:

1. Post secondary education in computer science or related discipline, and considerable years of progressively more responsible experience working on large scale information technology projects or the approved equivalent combination of education and/or experience.
2. Extensive experience in managing contracted resources, consultants and reporting work assignment progress against budget and assessing performance on a project basis.
3. Extensive experience in successfully delivering multiple large scale technology projects in large, diverse computing environments. This includes managing all phases of complex information and technology projects i.e. financial management, estimating resources, critical path identification, etc.           
4. Considerable Project Management experience with implementing technology systems and implementing projects in the areas of Real Estate and Property management is preferred. PMP certification would be an asset.
5. Experience establishing and maintaining effective partnerships with diverse internal and external stakeholders and undertaking public and stakeholder consultation.
6. Knowledge of emerging architectures, technologies or products particularly as they relate to integration of Real Estate and Property management and the SAP landscape.
7. Demonstrated ability to prepare project documents (e.g. business case, feasibility study, project charter, detailed budget submission and RFI/Q/P).
8. Excellent problem solving, leadership, facilitation, interpersonal and communication skills.
9. Proven ability to coach, train and provide work direction to other project staff effectively, as well as appraise work outcomes and quality accurately and fairly as input to the manager.
10. Excellent oral communication, writing, presentation and interpersonal skills, to deal effectively with business unit staff, and senior management, and communicate information in a manner that is understandable to a wide range of individuals.
11. Strong administrative skills with highly developed facilitation and problem-solving abilities.
12. Strategic, analytical and conceptual thinking skills, with the capacity to understand operating and policy issues and the ability to develop recommendations that advance the organization and improve service to clients/customers.
13. Proven ability to be flexible and to thrive in a fast-paced creative environment with frequent and competing deadlines, multiple tasks and high-performance expectations and to set and exceed goals.
14. Demonstrated ability and experience in utilizing project management tools for planning and implementing complex projects and/or packages.
15. Ability to work effectively as a team member and work collaboratively with others in a multidisciplinary team.
16. Familiarity with government legislation in the area of occupational health and safety would be an asset.

Posting Period: 25-Jun-2024 to 10-Jul-2024

Bring your creativity and collaborative approach to join our dynamic, multi-disciplinary Operations Support team contributing to the development and delivery of high-quality housing initiatives across the City of Toronto.

The Operations Support unit within the Housing Stability Services section focuses on reporting and data management, program and policy development, communications, training, and system administration. Reporting to the Housing Consultant, this Business Analyst role will focus on developing, documenting, and analyzing policies and procedures, business systems and processes, and management practices in order to make recommendations for improving efficiency and effectiveness of service delivery.

Major Responsibilities

• Documents and analyzes business systems and/or processes; identifies a range of feasible options for operations, policies, technology, data and information systems, and management practices; assesses the implications and viability for each option; and recommends changes to improve service delivery.
• Leads review/re-engineering sessions and business process mapping exercises with key stakeholders and senior management to document business processes, systems and data requirements, and identifies gaps and opportunities for improvement.
• Leads the collection, analysis and reporting of large data sets of operational and client demographic data, including analysis of users' needs and experiences, through various methods such as leading focus groups, workshops and user interviews in collaboration with a diverse range of partners.
• Leads the review of current Key Performance Indicators (KPIs) and the creation of new KPIs, using a Results Based Accountability (RBA) methodology for the analysis and reporting of program/unit outcomes.
• Develops and documents standard operating policies and procedures, as well as terms of reference and methodologies for review.
• Conducts analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods, designs processes to track those indicators, and reviews financial and program reports and processes for Provincial, Federal and City funding programs.
• Prepares business cases, feasibility (including economic, organizational, operational, and technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
• Recommends and implements data management tools and software to improve program efficiency.
• Builds and manages cooperative relationships with inter-divisional teams and staff working groups, committees and external groups to coordinate projects associated with business systems.
• Prepares management reports, highlighting trending information/data and discrepancies, providing strategic advice and making recommendations on changes in business methods and processes, including in areas such as staffing levels and resource allocation, contracted services, management control tools and reporting, performance measurement, performance data reporting, best practices and program and service review.
• Creates and designs application and software testing processes to monitor system and software functionality. Ensures offerings are entirely functional and provide quality assurance for software products. Automated testing and problem-solving of various tasks that work towards implementation process.
• Creates training, education and communication materials to support new and/or modified business processes.
• Develops and delivers visual presentations, briefing materials and other documentation.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.

Key Qualifications

1. Post-secondary education in a pertinent discipline to the job function (e.g. business or public administration), or an equivalent combination of education and related experience.
2. Considerable experience conducting data analysis, and working collaboratively with a diverse range of stakeholders to understand and transform business processes, including the design and facilitation of business process mapping (BPMN) and business process re-engineering, as well as developing continuous improvement plans.
3. Considerable experience developing complex tracking systems, as well as working with large data sets to create reports, dashboards, analyze data and prepare recommendations for senior management in the form of a deck, briefing note or other summary documents.
4. Considerable experience working with ETL and SQL databases for data import and report design.
5. Experience working as part of project teams to review and track requirements and scope documents.
6. Strong knowledge of project management methodologies, including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress.
7. Strong proficiency with Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Access), as well as other relevant application products to create work process materials (e.g. MS Project, Visio).
8. Ability to prepare schedules, statements, process maps and financial reports.
9. Ability to work independently in a demanding, fast-paced, constantly changing environment, and to manage multiple competing priorities.
10. Familiarity with public sector performance measurement and risk analysis, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional programs.
11. Highly developed communication (verbal and written) and interpersonal skills to effectively facilitate information sharing to update senior management, key stakeholders, staff in other divisions, community agencies and other levels of government.
12. Knowledge of the principles and practices employed in the effective analysis (both financial and general business processes) of business and government operations.
13. Understanding of systemic barriers, racism and discrimination faced by Black, Indigenous and equity-deserving residents and communities in Toronto.
14. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

What you’ll do

• As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.
• Product Knowledge and attentiveness towards customers needs is your playground.
• You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. 
• As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
• Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
• Create development plans for full-time staff – providing support and coaching to improve any performance gaps.
• Communicate skills proven through effective huddles / meetings / coaching sessions.
• Develop and maintain a positive work environment for staff.

What you bring

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand. 
• If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
• Minimum of 2 years in a retail environment, preferably at a supervisory level. 
• A proven track record of business growth and exceptional customer service skills.  
• Demonstrated interest in or involvement in sports or the sporting goods industry an asset. 

#LI-LK1

The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Plans and oversees the end-to-end delivery of assigned projects.  At this level, projects managed are typically of moderate complexity, risk and exposure.
• In collaboration with project stakeholders, defines project scope, deliverables and requirements.
• Develops and implements project plans.
• Determines resource and budget requirements, cost estimates, and timelines.
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensures timely completion.
• Oversees the activities of project team members and monitors project task completion.
• Communicates project status to relevant stakeholders.
• Ensures projects are delivered on time, within scope, budget and requirements, and complies with all regulatory, environmental and health and safety requirements.

Client Relationship Management

• Develops and maintains effective relationships with clients.
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
• Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

• College or University degree preferably in architectural technology, construction technology, engineering technology or equivalent work experience
• 3 to 5 years of project management work experience
• Solid ability to deliver projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Solid ability to develop and manage project budget
• Solid ability to mitigate and manage project risks
• Advanced ability to influence, persuade and negotiate to achieve desired outcomes
• Advanced communication and interpersonal skills
• Advanced ability to develop and maintain relationships with project stakeholders
• Advanced ability to manage client relationships and expectations
• A high degree of  client service orientation
• Ability to manage vendor relationships and performance
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Project Management Institute Accreditation or in progress.
• LEED certification or in progress

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Passenger Movement Manager is an advocate for Air Canada’s customers in the decision-making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

Responsibilities:

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Control Manager (OCM) and team. 
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience. 
• Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.) 
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments. 
• Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required. 
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.).
• Complete all flight forecasting activities and ensure that are both accurate and timely. 
• Track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement. 
• Provide continuous feedback to the Manager, Passenger Movement to improve the effectiveness of the passenger movement function. 
• Accountable for initiation and oversight of the Emergency Response lock-out process. 
• Monitor valid day-of-flight opportunities, constraints, and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision-making process. 
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

Qualifications

• Post-Secondary Education in a related field an asset.
• Ability to work different shift patterns, including weekends, and holidays. 
• Minimum two years Customer Service experience preferably with an airline. 
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset. 
• Excellent verbal and written skills. 
• Fundamental understanding of Airline operations, within a network carrier an asset. 
• Sound understanding of passenger accommodation, and protection.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 7 months to less than 1 year

Location: 9266 Guelph Line, Campbellville, ON, L0P 1B0
Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work setting: Retail business

Physical Requirements:

• The candidate should be able to work under pressure, in ast-paced environment and also pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment and also in an organized way
• The candidate should be reliable and also a team player
• The candidate should have accuracy, efficient interpersonal skills and also an excellent oral communication
• The candidate should be able to supervise 1 to 2 people and also cashiers

Responsibilities:

• The candidate should be able to assign sales workers to duties, hire and train or arrange for training of staff and also supervise and co-ordinate activities of workers
• The candidate should be able to establish work schedules
• The candidate should be able to order merchandise, authorize return of merchandise, sell merchandise and also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory and also resolve problems that arise, such as customer complaints and supply shortages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Job Summary:
In this pivotal, strategically important role of a Manager Business Transformation & Change Management with the City of Toronto Policy, Planning, Finance & Administration (PPFA) Division, you will oversee the change management and business process transformation necessary for PPFA service areas, clients and other stakeholders through a combination of changes to ensure effective service delivery. 

Reporting to the Director Financial Management, you will facilitate modernization and transformation of PPFA’s business and financial processes, including the necessary changes arising from City’s financial systems transformation. Working in collaboration with corporate partners and change management leads from multiple client divisions in Infrastructure Services (IS) and Development and Growth Service (DGS) areas, you will initiate, develop and coordinate processes to gather divisional business and functional requirements, conduct and consolidate impact assessments arising from City’s transformation projects, drive consensus amongst various stakeholders for changes to business processes to align with corporate technology-updates and City’s strategic goals.

Major Responsibilities:

• Supports the development and management of cross-divisional stakeholder relationships including stakeholder engagement governance and decision framework in collaboration with the FSTP Project Management Office (PMO).
• Enables leadership alignment and facilitates a shared understanding of change management activities.
• Develops the strategy for PPFA change management in close collaboration with client divisions and corporate partners and establishes an integrated approach for change management activities.
• Provides leadership and oversight of all change, communications and training activities in PPFA service areas.
• Provides direction, guidelines, and standards for PPFA and Client Divisional Change Ambassadors (Divisional Finance Leads, Change Ambassadors, Consultants, Analysts, Experts) for execution of change management activities.
• Develops, implements and coordinates processes to gather business and functional requirements, consolidates impact assessments within PPFA service areas and client divisions and drives consensus amongst multiple stakeholders on change management activities.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Educates and provides advice on options, requirements and consequences of implementing new change initiatives.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Deputy City Manager, Council and Committees on change management, quality assurance and business transformation issues.
• Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from client divisions and other corporate partners.
• Represents Divisional interests and needs on a Corporate level and participates in IS and DGS Service areas and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

Key Qualifications:

1. Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
2. Extensive experience in planning and implementing change management for large complex system implementations, ensuring that the change is accepted by internal and external stakeholders, and all levels of the organization. Change Management includes training, communications, public engagement, marketing, business process redesign and restructuring and any other task required to ensure the change is accepted by the business and the public.
3. Considerable experience in planning and managing all aspects, change and project management, implementation, and training with commitment to customer service, performance quality and continuous improvement.
4. Considerable management experience gained through progressively responsible positions including supervision and performance development.
5. Excellent communication skills, report writing and presentation skills with the ability to interact and communicate both, in writing and verbally, with all levels of the organization and to forge solid internal and external relationships.
6. Ability to lead change, coach, train, develop and motivate teams including contracted resources and subject matter experts.
7. Knowledge of and/or formal accreditation in project management would be an asset.
8. Effective decision-making skills that promote and foster teamwork while being flexible and responsive in finding new ways to be creative in planning and acting on issues
9. Highly developed interpersonal, human relations, negotiation and conflict resolution skills.
10. Creative problem solving and analytical skills in synthesizing information and understanding impact of changes across all aspects of the Division's information technology environment.

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success. Assistant Store Managers are the leaders of tomorrow, and personal and professional development is at the core. If you are looking to further your career in Retail Management, this is the ideal role to propel you to the next rewarding opportunity.

As an Assistant Store Manager, you can expect to:

• Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
• Encourage and coach your team to create best-in-class customer experiences and meet business goals
• Receive ongoing training and development to ensure you have all the necessary skills to support the team
• Support your store operations with a creative spirit that can adapt to an ever-changing environment
• Promote Rogers & Fido brands, including Rogers Mastercard
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.

What’s in it for you:

• Competitive compensation, with a lucrative management bonus program
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Advance your career growth and development opportunities
• Overtime pay eligibility

What we’re looking for:

• You have a passion for influencing and inspiring teams
• An ability to deliver on business plans to meet regional, and store targets
• Leadership qualities which foster collaboration within the team
• A progressive thinker with a desire to think outside the box
• Ability to work a flexible schedule (ability to work 40 hours/week) 
• You are excited and inspired by technology
• You meet the minimum age of majority (varies by province)

Work Location: 900 Dufferin Street, Unit 4034 (5815), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

After you apply

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.