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Are you a strategic leader with a passion for corporate communications, public engagement and media relations? The City of Regina is seeking a dynamic Director, Strategic Communications & Customer Service to drive the development and execution of corporate-level communication strategies. This senior leadership role provides expert advice to the Deputy City Manager: Communications, Service Regina & Tourism as well as other executive leadership and Council, ensuring a proactive and responsive approach to both crisis and non-crisis communication. With a focus on transparency, citizen engagement, and brand management, you will oversee internal and external communications, public relations, engagement, and media relations while championing a customer-centric service model.

In this high-impact role, you will collaborate with senior leaders to shape and implement strategic initiatives that align with the City's long-term vision. You will be responsible for media relations, stakeholder engagement, and Service Regina while leading a high-performing team dedicated to enhancing the City's reputation. Your expertise in government relations, policy development, and issues management will be key in navigating complex and politically sensitive matters. Additionally, you will drive innovative public engagement strategies, ensuring the City maintains strong relationships with residents, businesses, Indigenous communities, and government partners.

We are looking for a forward-thinking leader with exceptional communication skills, political acumen, and the ability to manage high-profile projects in a fast-paced environment. If you have extensive experience in strategic communications, media relations, and stakeholder engagement at a senior level, we invite you to join our team and make a lasting impact on our community.

Key Duties & Responsibilities

• Develop and execute corporate communication strategies that enhance transparency, public engagement, and brand reputation.
• Provide strategic counsel to the Deputy City Manager, executive leadership, and City Council on communications and public relations.
• Oversee media relations, stakeholder engagement, and internal and external communications.
• Lead Service Regina, ensuring a customer-focused service model.
• Manage crisis communications and issues management.
• Implement public engagement strategies to strengthen relationships with residents, businesses, Indigenous communities, and government partners.
• Align communication strategies with the City's long-term vision and strategic priorities.
• Lead, mentor, and develop a high-performing team committed to excellence.
• Monitor public sentiment and emerging issues to proactively address challenges.
• Represent the City in public forums and stakeholder meetings.

Key Qualifications

• Bachelor’s or Master’s degree in Communications, Public Relations, Political Science, Business Administration, or a related field.
• 5 – 10 years senior leadership experience in strategic communications, media relations, and stakeholder engagement.
• Expertise in crisis communication and issues management.
• Strong political acumen and ability to navigate complex and sensitive situations.
• Proven success in leading public engagement initiatives and managing corporate reputation.
• Demonstrated ability to develop and lead high-performing teams.
• Excellent verbal and written communication skills, including experience in public speaking and media relations.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of municipal government operations and public sector communications is an asset.

Duties & Responsibilities

• Prepares and implements targeted communication and action plans including reporting of pre/post measurements of effectiveness.
• Provides creative direction for the design and production of targeted advertising, marketing and communication materials to promote participation in the Department’s programs and services.
• Coordinates the development, production and placement of the Department’s media advertising.
• Oversees the development, production and distribution of publications, brochures, posters, displays and other marketing and communication materials.
• Coordinates the preparation and distribution of Department news releases and public service announcements.
• Organizes and participates in trade shows, special events and other such assigned promotional or public relations functions.
• Orders and maintains the Department’s inventory of marketing and communication resources, including advertising materials, display systems and information for use in the development of various advertising, publications and materials.
• Writes and revises copy for the Department’s various advertising, publicity and promotional publications and materials, including website and training videos.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Degree in marketing, public relations, communications or journalism.
• Four years’ directly related experience working on creative concepts and design and the production and placement of various communication tools using the graphics industry and/or the advertising media.
• Experience with media selection, buying and measurement would be an asset.

Knowledge, Abilities And Skills

• Considerable knowledge of graphics industry principles and practices, including copywriting, layout and design, illustration, visual identity programs, photography, typography, pre-press production and printing, audio-visual, signage and displays.
• Knowledge of methods and techniques used to measure the effectiveness of communication methods.
• Knowledge of media advertising principles and techniques, including conceptual design, creative development, production and scheduling.
• Demonstrated ability in the creative conceptual design of targeted messages for various advertising and communication mediums.
• Demonstrated ability to prepare and implement communication plans using a variety of promotional vehicles and techniques.
• Demonstrated ability to express ideas and concepts effectively orally, visually and in writing to a variety of audiences.
• Ability to maintain confidentiality while handling sensitive information.
• Ability to plan, organize and control projects from concept through implementation with minimal supervision.
• Ability to work under the pressure of deadlines.
• Ability to establish and maintain effective working relationships with co-workers, suppliers, the graphic industry and the media.
• Skill in the use of a computer with word-processing, desktop publishing (e.g., Photoshop, Illustrator and Quark), computer graphics, spreadsheets and database software in both IBM compatible and Macintosh environments.

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Communications unit is responsible for communications programs, services, policies/procedures and initiatives, including capital projects; writing, editing and design of content for the public (including advertising, marketing and promotions); and communications initiatives directly related to OPL Board Legislative Agenda and issues management/strategic matters.

You prepare, produce and distribute library publications; publicize library events and services; and assist in the planning and preparation of special events and programs for adults and children.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2 year diploma in Public Relations or related field.

Minimum of 2 years of related experience.

KNOWLEDGE

• Effective development of informational and promotional materials, including newsletters, Public Service Announcements, press releases.
• Event planning.
• Media relations and regional print and broadcast outlets.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• General knowledge of Library policies and procedures.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

• Communicate effectively via information packages, promotional materials
• Coordinate and liaise with print and broadcast media outlets
• Ability to write effectively in a clear, concise manner using a variety of writing styles.
• Assist with the organization of community promotional events.
• Minimum keyboard skills of 45 wpm.
• Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
• Use tact, discretion and confidentiality.
• Excellent verbal and written communication skills.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.

The City of Regina is making changes to its communications approach and is looking for talented storytellers to help inform, educate, and inspire Regina residents.

This is the job for you if:

• You have curiosity. You will continuously learn about City programs, services, and initiatives and be challenged to find the best way to communicate them to residents. A love for learning and a desire to really understand how things work will be an asset.
• You see opportunities. Every project, service, and initiative comes with its own set of unique communications requirements. Do you think outside the box and thrive on finding new solutions?
• You find a story to tell in everything.  We need talented storytellers to share information with residents that engages them and helps them stay informed.
• You are a self-starter who works well independently and as part of a team. You have solid communication experience which when combined with your independent nature allows you to easily chart a strong and strategic path forward as it relates to communication activities.

The successful candidate will develop and execute strategic communications and marketing plans to support City programs and services. They will collaborate closely with departments and deploy targeted tactics to achieve business goals. From traditional to digital media, they will craft various materials such as news releases and social media content. With strong analytical skills, they will conduct research and problem-solving to meet tight deadlines.

Key Duties & Responsibilities

• Develop and deliver effective communications and marketing strategies.
• Proactively work with colleagues in communications and across the organization.
• Provide strategic advice to interdepartmental teams.
• Prepare news releases, briefing notes, digital content, ads and other communications materials.
• Manage portfolio workplans, budgets and identify resource requirements.
• Research, identify and advise on emerging communications issues and challenges and work with teams and clients to address them.
• Participate in change management communications planning.
• Perform other work as required.

Key Qualifications

• The knowledge, skills and abilities required are obtained through completion of a University Degree in Communications, Business Administration, Journalism, English (or similar program) or a two (2) year diploma in Public Relations, in addition to directly related work experience.
• Minimum of five (5) years' experience in a communications environment or an equivalent combination of education and experience.
• Ability to express ideas effectively both verbally and in writing.
• Excellent interpersonal and relationship-building skills. Strong analytical skills.
• Proven ability to effectively work independently in a demanding day-to-day environment.
• Ability to take a leadership role and manage issues. Project management knowledge, skills, and abilities.
• Ability to work with employees at all levels of the organization and elected officials.
• Political acumen is considered an asset.
• Demonstrated results in effective use of best-practice strategic communications planning and the ability to effectively implement and evaluate communications strategies.
• Demonstrated skill in adapting diverse communication techniques to various situations and circumstances.
• Experience in working in teams to plan, execute and report on engagement activities.
• Continuing record of professional development.

Working/Other Conditions

• Candidates must be available to work in the office during standard business hours.

The Communications Branch of the Paramedic Service is responsible for optimization of CACC services, paramedic system improvements and associated quality improvement programs, effective and efficient paramedic deployment, and public reporting.

You are responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. You provide quality and accessible dispatching services in response to the needs of the client/patient.  Service is provided in the most efficient and effective manner possible.

Under direct supervision, you receive and assess calls for medical assistance, provide medical pre-arrival instructions to callers, and deploy emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include, but are not limited to: emergency/distress calls, request for medical service, general information, general inquiry and complaint calls.  Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.

EDUCATION AND EXPERIENCE

One year of post-secondary education in Emergency Communications, Public Safety or Health Care.

Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.  
• Working knowledge of aircraft operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
• Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
• Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, C.A.C.C. Manual of Practice, Dispatch Priority Card Index, and A.S.5-D Manual.
• Superior knowledge of streets, roadways, communities and transportation systems.
• Ability to interpret various plans and maps.
• Working knowledge in policies and procedures of Emergency Medical Services
• Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
• Working knowledge of the operation and maintenance requirements of the various types of equipment and vehicles used by Ottawa Paramedic Service.
• Working knowledge in utilizing corporate software used in the Ottawa Paramedic Service Communications, including but not limited to radio, telephone and computer systems i.e. CAD, Outlook, Word, Internet and any technological upgrades.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and tactfully both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
• Perform multi-tasks;
• Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
• Superior data entry, typing and keyboard skills;
• Strong memory recall;
• Effective organization skills;
• Ability to use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
• Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services
• Strong interpersonal and communication skills combined with excellent customer service skills
• Professional, polite and patient telephone and radio demeanor
• Must be able to meet deadlines
• Flexibility and adaptability
• Strong service attitude
• Ability to work effectively in a team environment
• Good attendance record
• Punctual, reliable and dependable
• Ability to work effectively within a 24/7 shift operation.