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At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What We Are Looking For:

Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

What You Will Gain:

We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

• A competitive salary and performance-based salary review.
• A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
• A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
• Paid volunteer leave.
• Company matching contributions to charitable organizations you support.

Growth and Development Opportunities:

• Expand your skills and participate in mentorship and leadership development programs.
• My Path: a self-directed professional development program.
• Rogers Priority: priority application for internal positions of interest.

Wellness Programs:

• Employee and Family Assistance Program (EFAP) by Homewood.
• Cognitive Behavioral Therapy and virtual therapy.
• Discounted gym memberships.

Our Commitment to the Environment and Diversity:

• Work for a company dedicated to environmental protection.
• A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

What You Will Do:

• Connect with our Comwave customers to determine the products and services that best meet their needs.
• Retain our loyal customers and build fruitful and lasting relationships with them.
• Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
• Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
• Quickly achieve key business objectives, including customer experience and revenue retention and growth.
• Receive coaching and feedback from your management team and apply it regularly to support your development and performance.
• Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

What You Will Bring:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask in a dynamic environment while navigating multiple computer systems.
• Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
• Proven experience in managing issues from start to finish to resolve them efficiently and productively.
• Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
• Demonstrated track record of achieving positive business results and building collaborative relationships.
• Experience in sales and customer service in a dynamic environment.
• Independence and autonomy, with a mindset of initiative and innovation.
• Open-mindedness and enthusiasm for learning new skills.
• Ability to manage a wide range of complex issues with compassion and empathy.
• French language proficiency is required for the role.
• English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will need to consent to a criminal background check and a credit check, and successfully pass these checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Schedule: Full time  
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.

From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs

 What You Will Be Doing:

• You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits –What you bring and what you will learn:

• You’re passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand

Perks you can look forward to:

• From day one of your new career, you will enjoy:
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards

• Best Workplaces in Canada 2021
• Top Companies LinkedIn 2021
• Best Workplaces for Women in Canada 2021
• Bloomberg Gender-Equality Index 2021
• World's Best Workplaces 2020

Hiring & Training Details:

• Our Customer Contact Centre is located at 5201 Duke Street, Scotia Square - Upper Mall, Halifax, NS, B3J 1N9
• Position Start Date: October 21st, 2024
• Position Status: Full-time (37.5 hours)
   

Training & Work Shift Details:

Must be available to attend training for a total for 11 weeks. There will be an opportunity to attend part of this training virtually from home pending technology and hardware set up. In person training may reflect timings of shift assignments. 

Work Schedules & Shifts: 

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Currently, we are seeking candidates available to work for shifts between the hours of 7:00 am to 1:00 am Monday through Sunday. Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Work From Home/Hybrid: 

If you meet a variety of criteria, which includes but not limited to private workspace & completion of mandatory learnings - you will be offered the possibility to complete training in a hybrid work model. Working on-site is also a possibility for employees.

09/17/2024

Address:

280 de la Seigneurie Ouest

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

As a Customer Service Representative, you will enjoy:

· Flexible schedules

· Large, stable employer

· Opportunities for fast career advancement

· Task variety

· Weekly pay

· Night shift premium $1.25/h

· Employee discount

· Scholarship program

· Years of service Recognition program

. Supporting temporary employees through PNP ( some conditions may apply)

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!

What we are looking for:

· Customer service

· Communication and friendly conversation

· Performing at a quick pace while having fun

· Working as part of a team to accomplish daily goals

· Coming up with great ideas to solve problems

· Thinking quickly and offering suggestions

Great to have:

· Customer service experience

· Motivation to advance in your career!

· Willingness to learn and have fun!\

646 Main Street, DARTMOUTH, NS B2X 1S2, Canada  R453180

162, Trans Canada Highway, Goobies, NL A0B 1N0, Canada

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

09/04/2024

Address:

90 Weber Street

This is a Monday to Saturday branch

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

The Costco Customer Business Development Manager is a vital part of the Costco Customer Business Team. In this role, you will be responsible for developing and strengthening customer relationships, managing, and growing both MLF and Costco by bringing innovative ideas and expertise to the customer. 

This is an exciting entrepreneurial role where you will have the opportunity to work with one of the fastest growing retailers in the Canadian market.  Costco has a unique retail strategy, which provides the tremendous opportunity to work on customer specific initiatives and gain valuable experience working closely with both the customer and MLF’s cross functional teams to execute new and innovative opportunities.


Any MLF team member interested in being considered for this role are encouraged to apply online by September 5, 2024. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Understand Costco’s unique strategy and build strong relationships with Costco Buyers to exceed their expectations and create customer and member value
• Lead the complete sales process through new innovation launches, negotiation, forecasting, trade fund management, gap closing, and business reviews.
• Develop and execute plans to deliver annual volume and gross profit and targets
• Identify new items to sell to Costco based on consumer, market and customer insight
• Build item presentations that include pricing, retail slopes, product specifications, samples, consumer and market trends
• Work diligently with customer and cross functional teams to create and launch new items to grow our mutual businesses
• Some overnight travel is required between Mississauga, Vancouver and Ottawa

What You’ll Bring:

• 5-7 years of retail food industry or consumer packaged goods sales experience 
• University Degree – Business education preferred 
• Strong commercial sense and industry knowledge 
• Exceptional interpersonal, communication and presentation skills 
• Self-management and organizational skills 
• Creative thinking, analytical and problem-solving skills 
• Ability to work independently as well as part of a team 
• Ability to “think on one’s feet” and make decisions independently in a fast-paced environment 
• Focused on value-added selling 
• Leadership and emotional maturity 
• Valid driver’s license 
• Proficient computer skills 
• Category Management expertise 
• Strong Negotiation skills 

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.      
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.     
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.     
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules. 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

100 Boul Brien, Repentigny, QC J6A 5N4, Canada

Provide telephone support to customers and promote a company's products and services. Use experience and extensive working knowledge of the job, policies and practices to perform daily tasks and various administrative and operational assignments.

What is the Opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success

What will I do?

• Handling inbound calls and meeting customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities and taking personal initiative to resolve their problems.
• Secures new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information.
• Meet monthly sales and retention goals

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact

Job Skills

Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing

Additional Job Details

1 PLACE VILLE MARIE: MONTREAL

MONTREAL

Canada

37.5

Full time

INSURANCE

Regular

Salaried

2024-08-27

2024-09-30

08/29/2024

Address:

428, rue Lafontaine

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package