All jobs within 50 km around Richmond Hill in IT & Telecoms

The Team

The Payroll Technology team plays a critical role in enabling Global HR Technology to deliver against its mission to meet all operational commitments to IT and HR and driving strategic priorities forward.  

The Role

As a Director of Payroll Technology Projects, your role is to lead and provide oversight to critical payroll projects.  You will ensure technology is designed, tested, and delivered timely and accurately while ensuring compliance.  This is an exciting opportunity to innovate and deliver on critical projects.  This role requires a blench of technical proficiency, project management skills and a deep understanding of payroll to drive a successful project.  

Some of the Key Accountabilities include:

• Provides strategic direction and leadership for the implementation of Canadian payroll technology projects and initiatives.
• Provides leadership and support to a team of payroll technologist in the design and build of new payroll solutions.
• Ensure the quality and accuracy of payroll technology solutions through establishing quality standards and rigorous testing by Scotiabank’s Quality Assurance team. 
• Leads a team of IT professionals located in Toronto, Stratford, and Bogotá to deliver the above initiatives.
• Works with third party vendors to develop technical solutions and ensures vendors meet project expectations and contractual agreements. 
• Ensure thorough documentation of project processes, decisions, and outcomes.
• Ensure compliance with relevant laws, regulations, and industry standards as it relates to payroll and technology.
• Identify potential project and operational risks and develops strategies to mitigate them. 

What You Will Bring to Succeed

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 10+ years’ work experience in a leadership role in payroll technology or operations. 
• Deep understanding of payroll systems and technology
• Minimum of 7+ years experience working with SAP ECC or SuccessFactors Employee Central Payroll through leading technology projects or payroll operations
• Project management experience with agile, waterfall or hybrid project methodologies
• Expert compliance and regulatory knowledge for Canadian payroll.  Preference will be given to candidates with NPI certification. 
• Understanding of integrating payroll systems with other ERP for seamless data flow and process integration
• Understanding of IT governance frameworks and cybersecurity best practices to ensure security of payroll systems and data.

The Workplace

• We are technology partners who help the business transform how our employees around the world work.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
  
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.

We're looking for a pro-active middle-level web developer with experience in Ruby and Ruby on Rails, who not only solves tasks but suggests improvements on the codebase level as well as on product and company level, and communicates openly and actively, explores technologies and shares knowledge within the team.

About the job

• You will work with a team of developers (3-5 people) on the current project developing new features.
• Usually, our projects last for about 1-2 years (but it could be more/less). Our developers don't work on more than 1 project at a time.
• For development, we usually use Kanban or similar processes, communicate in Slack channels and via video calls, and store documentation in Notion.
• Apart from working on projects we will encourage you to gain and share knowledge, discuss your personal development and contribute to company's activities.
• You'll have a continuous knowledge exchange and virtual hangouts with colleagues all around the globe, an environment of a remote-driven culture and the opportunity to work from wherever you want.

We expect that you

• Have good knowledge of Ruby: OOP, meta-programming, common patterns.
• Know of Ruby on Rails on the advanced level: advanced ActiveRecord, CLI and generators, i18n, complex forms and controllers, security features.
• Have knowledge of architecture patterns: different ways to organize business logic, state machines, API versioning, background jobs, caching, authorization.
• Have experience with data modeling and working with databases.
• Achieved an advanced knowledge in writing tests: experience of writing different kind of tests, knowledge of good practices.
• Will work on multi-stack projects: knowledge of modern JavaScript and UI libraries.
• Know the stack we use: web, http protocol, networks.
• Work with such tools as Linux, CLI tools, git on the advanced level.
• Understand yourself: have good habits and self-dicipline, know how to be productive and how to rest.
• Have knowledge of English on the level which allows you to feel comfortable communicating in it (verbally and written) the whole working day.
• Know how important it is to communicate with the team and inform others about what you are doing, so you stick to open and frequent communication. It is important for us.

What you’ll get

• 50% compensation for self-development activities: courses, conferences, books, educational platforms, English, and sports.
• Remote work and flexible schedule.
• 32 paid days off per year – you can use them for vacations, occasional days off, and public holidays, only workdays count.
• Full coverage of sick leaves.

We're looking for a pro-active middle-level Frontend developer, who not only solves tasks but suggests improvements on the codebase, product, and company level, and communicates openly and actively, explores technologies and shares knowledge within the team.

About the job

• You will work with a team of developers (3-5 people) on the current project developing new features.
• Usually, our projects last for about 1-2 years (but it could be more/less). Our developers don't work on more than 1 project at a time.
• For development, we usually use Kanban or similar processes, communicate in Slack channels and via video calls, and store documentation in Notion.
• Apart from working on projects we will encourage you to gain and share knowledge, discuss your personal development and contribute to company's activities.
• You'll have a continuous knowledge exchange and virtual hangouts with colleagues all around the globe, an environment of a remote-driven culture and the opportunity to work from wherever you want.

We expect that you

• Have knowledge in HTML/CSS/JS, know at least one library/framework for building UI (React, Vue, Angular, etc.) and care about user experience.
• Know architecture patterns in modern frontend applications (authentication, data-modeling on frontend).
• Have experience in building SPA that interacts with API.
• Able to debug apps and 3rd-party libraries.
• Work with DevTools, CLI tools, git.
• Know how web works (basic networking, HTTP protocol).
• Have attention to details and high level of pro-activity.
• Can learn new technologies as you go and research them constanly (new libraries, tools, techniques: refactoring, debugging, etc.).
• Understand yourself: have good habits and self-dicipline, know how to be productive and how to rest.
• Have knowledge of English on the level which allows you to feel comfortable communicating in it (verbally and written) the whole working day.
• Know how important it is to communicate with the team and inform others about what you are doing, so you stick to open and frequent communication. It is important for us.

It will be a plus if you

• Have experience in Backend.
• Have experience in UI/UX design.

What you’ll get

• 50% compensation for self-development activities: courses, conferences, books, educational platforms, English, and sports.
• Remote work and flexible schedule.
• 32 paid days off per year – you can use them for vacations, occasional days off, and public holidays, only workdays count.
• Full coverage of sick leaves.
• 200 USD per year for medical expenses.
• 500 USD per year for home office equipment.

The Performance Engineer provides support to the Performance Engineering Lead and/or Manager - QE, and is responsible for the execution and coordination of Performance Engineering activities within the Tangerine banking domain. Responsibilities include directly supporting Performance Engineering activities to ensure consistent testing strategy; design, execution, defect management and reporting are executed to a high standard in line with internal policies and procedures. The Performance Engineer will report directly to Manager or Senior Manager, Quality Engineering.

Is this role right for you? In this role you will:

• Directly support and execute day-to-day performance testing activities within test region and production, working with delivery teams and other areas of IT (enterprise architects, solutions architects, development) to validate performance testing and non-functional requirements
• Utilize a variety of testing techniques which support the performance and non-functional testing activities, single user profiling, spike, stress, endurance, fail over etc
• Act as key point of contact for delivery teams, and QE as a whole, across all channels supporting the creation of test scope, execution and resolution of performance issues prior to production deployment. 
• Analyzes, recommend and implement engineering suggestions to improve efficiencies and increase responsiveness of client project requirements, ensure technology is current and up to date with industry standards while maintaining established service levels
• Provide coaching and mentoring to other members of the QE and delivery teams in areas including non-functional requirements, performance testing strategy, and business domain where applicable.
• Manage and execute performance testing activities for multiple projects of varying scale; single delivery team to enterprise wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology
• Ensure all test assets, execution results/analysis, sign off and closure reports are captured within JIRA
• Assess the risks associated with the development aspects of each solution/project and define a performance testing approach, making solution recommendations to development, architecture, and infrastructure where possible.
• Support continuous performance testing within CICD pipelines and support /maintain performance tests, monitoring and metrics gathering to ensure system stability and trending analysis
• Collect strategic, technical and operational test metrics across testing and production environments.  Analyze current defects and test execution trends and extrapolate data for predictive analysis
• Responsible for consolidated test reports outlining key metrics and performance KPI’s for Senior Management.  
• Work under the guidance of the Performance Engineering Lead and Manager/Sr. Manager and be a participant in discussion with vendors related to testing methodologies, tooling, resources, POCs, etc.
• Other duties as assigned

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Education/Experience

• University or College Degree or equivalent experience in Computer Science/Engineering
• 4+ years of experience working within SDLC/TDLC
• 3+ years of testing experience specifically within the Performance testing discipline
• Proficient testing background in the Canadian financial services industry or large scale enterprise systems

General/Technical Skills

• Solid understanding of Performance test process methodologies, approaches and tools
• Ability to understand enterprise scale infrastructures and emerging technologies
• Must have knowledge of Cloud architecture and working within a hybrid environment, i.e. GCP, Azure etc 
• Experience working with Cloud based applications and techniques to validate auto scaling, component breakers, and elastic based deployments
• Working Knowledge of container technology such as Docker, Anthos and Kubernetes 
• Hands on experience in client/server side testing with a solid understanding of web and mobile applications and implementations (Native app, Angular, React etc)
• Hands on experience with Unix/Linux experience 
• Must be strong in one of the coding languages: Java, JavaScript, python etc.
• Must have strong knowledge of web services and implementing APIs (Rest/Soap)
• Sound knowledge about SQL / PL-SQL, stored procedures and SQL Server database
• Solid understanding of hardware utilization and related Garbage Collection and memory footprints
• Expertise in metrics gathering and creating graphs / reports which clearly and concisely capture and communicate performance testing analysis / results 
• Demonstrated competency with Defect / Test Management and Planning Tools such as JIRA - Xray
• Extensive experience with Performance testing and automation tools such as Jmeter, Loadrunner, Cloudtest, Selenium, Appium, Postman, RESTassured or similar
• Hands on experience with Performance engineering and monitoring tools such as SumoLogic, Dynatrace, Crashlytics etc

Professional Certification 

• CTFL, ISTQB, CSQA,CSTE good to have
• Dynatrace Associate, AWS/GCP certification nice to have

Abilities

• Ability to work independently as well as part of the larger team
• Ability to lead through influence in a face-paced environment and hold others accountable
• Ability to work and collaborate with stakeholders from different departments and organizational levels.

Attributes

• Self-starter, shows initiative, able to work with minimal supervision
• Confident in being able to extrapolate trends and make engineering recommendations from reports and test results
• Excellent organizational, communication, technical and analytical skills

The Sr. ETL  Engineer is responsible for design and development of ETL solutions to integrate with our Salesforce platform for complex business and technology initiatives. Along with providing thought leadership, navigating us through production issues and investigations, and being a key advocate of efficiency and continual improvement as we work to modernize.

Is this role right for you?

• Analyze and estimate effort for new scope and requirements

• Design and development ETL solutions on multiple complex initiatives.

• Stay abreast of modern technologies and best practices, and recommend introduction of new technology and processes 

• Act as the Subject Matter Expert and manage admin functions for ETL and Talend

• Investigate failures, perform root cause analysis, and implement fixes; utilize internal defect tracking tool to create detailed, high quality error report

• Work with product owners and test engineers to support QA processes, review test plans, test coverage and help improve test automation

Do you have the skills that will enable you to succeed in this role?

• Minimum 10+  years of experience in enterprise systems

• Minimum 5+ years hands-on Talend development experience

• Knowledge of cloud integration with ETL.

• Knowledge of deployment processes and release pipelines. Eg : Jenkins, Bitbucket/Git

• Unix/AIX script experience

• ETL tool experience with Talend

• Data modeling and mapping

• Performance tuning and optimization

• SQL and database programming (Preferably DB2)

• Version control systems

Some more information you might want to know:

• Strong communication skills

• Talend Certification 

• Ability to work in cross functional teams

• Experience in agile methodologies like SCRUM/Kanban

• Experience with Talend 8.0

• Experience with Salesforce integration

• Experience with DBR Execution and Documentation, Vulnerability fixes, etc.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

What is the Opportunity?

The DevOps Center or Excellence Team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve technology management and be a world leader. As a Lead DevOps Engineer/Technical Lead with expertise in CI/CD and Service Management, you will play a pivotal role in building software to solve complex project needs, enhance our software delivery pipelines, ensure system reliability, monitoring and improving overall service quality to ensure operational excellence. In this role you will be responsible for strategically planning and managing successful implementation of the above mentioned. You will be part of a team of DevOps engineers and work collaboratively with cross-functional teams across RBC to drive the adoption of DevOps practices, optimizing development workflows, and ensure the reliability and scalability of software applications in a dynamic and fast-paced environment.

What will you do?

• Work on internal facing applications targeted towards developers across the organization.

• Build and configure pipelines that would help app teams build and deploy cloud native apps.

• Help design, develop, test, deploy, maintain and improve app services.

• Integrate with third party APIs and create scalable apps.

• Partner with other teams to understand user needs and contribute to delivering solutions to solve complex business problems.

• Create and maintain technical systems documentation and write concise, well-organized code and sensible tests.

• Implement end to end monitoring.

What do you need to succeed?

Must have:

• 3+ years experience working with DevOps principals, CI/CD tools i.e. Github actions, Jenkins, Circle CI and building custom pipelines etc.

• Experience working with docker and Kubernetes (Azure, OpenShift/AWS).

• 3+ years of development experience with object-oriented programming(java/groovy/python), micro services architecture, Spring Framework, Maven, etc.

• Hands on experience designing, developing, testing and troubleshooting REST APIs

• Experience with multi-threading, scaling, concurrency, caching, queuing, and distributed data storage

• Experience with message brokers (Rabbitmq, Kafka etc.), SQL(Postgres) and NoSQL databases (Mongodb, Elastic etc.) Nice to have:

• Experience with a public cloud platform i.e. Azure, AWS

• Experience working with Github actions and workflow development.

• Experience with AI to implement self healing pipelines & leveraging AI tools/LLM’s to create AI Testing as part of the pipeline.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work #LI-Hybrid #LI-POST #TECHPJ #RC23

Job Skills

Application Programming Interface (API), Building Architecture, Docker (Software), GitHub Actions, Information Technology (IT) Infrastructure, Kubernetes, Programming Languages, Public Clouds, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Responsibilities

• Manage technologies and provide administrative assistance for various systems. Experience with hotel systems (OPERA, Micros, Adaco, FreedomPay, etc.)

• Understand various IT troubleshooting and provide technical support

• Control and monitor data, network access and backup systems

• Negotiate and communicate with third-party software providers for new software's and troubleshooting

Qualifications

• Bachelor's degree in computer science or relevant field

• 5+ years of experience in related field

• Experience in information technology space and solving various software and hardware problems

• Strong technical problem solving and communication skills

Contributes to the overall success of the Back Office Applications/CCA (Caribbean and central America) Technology, International Banking in Canada (Supporting CCA region) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Creating design procedures, write codes, perform testing, debug, trouble shoot technical issues and maintain source code of computer programs to support daily operations of back-office applications.
• Assist in creating technical documentation, objectives, and deliverables required to support technical troubleshooting and incident management.
• Assist with technical analysis based on business requirements, create test cases, and perform testing to support delivery of technical solutions.  
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dynamics specific to the role

• Countries / regions/business units supported/ Back Office Applications (Canada & CCA region)
• Financial dimensions (e.g., capital budget, annual project cost, operating budget, etc.)
•  
• Regulatory bodies and special requirements/ Comply with Scotiabank’s IT Risk standards.

The incumbent is responsible for the supporting the following:

• Work with business partners to define their needs
• Good to have: Perform and develop data ingestion and extract request from EDL/Data Lake/Data Stage platform or other data source based on user request.
• Interpret data, analyze results using statistical techniques and provide ongoing support.
• Responsible for the solutioning & development of data related initiatives.
• Identify, analyze and interpret trends or patterns in complex data sets
• Filter and “clean” data
• Assist junior staffs to fulfil their assignment.
• May be required to provide off hour support for the ETL data related tasks.
• Good knowledge of Incident, Change management process and Service Requests, etc.

Education and experience:

Must have

• Extensive hands-on experience in PHP, Python, SQL, .Net, IIS, Java, HTML, Power BI, MS Office and MS Access etc.
• Hands on experience with Application support that requires knowledge and experience with bitbucket, JIRA and confluence (Agile methodologies)
• Experience of working in technology projects / supporting systems like ETL process (SSIS),

• Hands on Technology projects / supporting systems like ETL process (SSIS)
• Experience with SQL/NOSQL, scripting, automation, computing in the cloud, and application monitoring technologies.
• Working knowledge of at least one or more programming languages (JavaScript, Java, .NET, Python, Perl, Python, PHP, Bash, XML, HTML, C/C++/C#, RegEx, etc.)
• Bachelor’s degree in computer science or mathematics or Statistics.
• Adept at queries, report writing and presenting findings

Asset to have

• Proven working experience as a data analyst or related education.
• Technical expertise regarding data models, data mining, segmentation techniques, and Machine learning. Willing to learn or a fast learner
• Working knowledge of and experience with reporting packages (tableau, Power BI or Cognos)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel).
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience with the usage of GitHub (or Git version control systems).

• Experience working in an agile development environment (Confluence, Jira, CiAD pipeline, Scrum/Kanban).  

• Experience working with Sterling File Gateway is an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Remote-friendly work environment will provide you with the flexibility to perform at your best. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

#Li-Hybrid

#PHP

#Python

#SQL 

Location(s):  Canada : Ontario : Scarborough 

The Software Engineer will contribute to the overall success of International Banking payment initiatives within Caribbean and Central America regions, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. All activities must be conducted in compliance with governing regulations, internal policies and procedures. 

Is this role right for you?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contribute to the assessment of sizing and complexity of User Stories and to the solutioning of those Stories.  
• Development of User Stories with their automated tests, to a high level of quality, including identifying error scenarios, and the review of code coverage and static code analysis reports. 
• Ensure deliverables meet architectural and coding expectations, including leveraging modern language features and functional programming coding styles.
• Contribute to reviews of pull requests created by peers.  
• Proactively monitor application environments with available tools, create awareness in the larger team of any observed issues, and contribute to resolving those issues.
• Proactively identify opportunities to drive modernization of technology and automation of processes, including offering ideas of solutions to these opportunities.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

• 3+ years’ experience in a Java Developer role with working knowledge of J2EE to support Enterprise applications and services. 
• 3+ years' experience with Frontend 
• 3+ years’ experience with REACT
• 3+ years’ experience with Java8 or higher, PL/SQL, basic Unix shell scripting.
• 3+ years’ experience with Java SpringBoot, JSON/RESTful, XML, and SOAP Services. 
• Strong analytical and development techniques, such as debugging, testing (Unit, Integration), use of productivity tools (GIT, JIRA, Confluence, build tools, Bitbucket etc.)
• Proficiency in .NET is considered an asset.
• Familiarity with cloud platform technologies is an asset.
• Familiarity with other technologies ((WebSphere, Maven/Gradle, Postman, Soap UI, SSH protocol) is an asset.
• Previous bank experience is considered an asset.
   

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.)

The team:

Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts & Incidents to the correct resource groups to restore affected services.

The role:

With a strong proficiency in scripting languages and expertise in ServiceNow ITOM applications, your primary responsibility will be to design, implement and maintain end-to-end ServiceNow ITOM processes with a focus on the Event Management & Notify applications.

You will provide oversight over project intake and designs/proposals put forward. You will push for opportunities to develop application strategies and validate solutions that comply with the out-of-box application feature roadmap.

In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1 / Major Incidents.

Is this role right for you?

• You are adept at developing and maintaining scripts, business rules, and User Interface (UI) policies within the ServiceNow platform to achieve optimal functionality and performance.
• You embrace the opportunity to configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.) and to conduct thorough User Acceptance Testing (UAT) and/or System Integration Testing (SIT) testing (when applicable, producing test plans for Quality Assurance Testing [QAT]), debugging, and troubleshooting to ensure the reliability and integrity of implemented solutions.
• You are prepared to identify and troubleshoot technical issues including delivery failures, configuration problems, and performance bottlenecks and to implement effective solutions to address and resolve these issues promptly.
• You are keen to collaborate with stakeholders to gather feedback and continuously refine and improve existing ITOM processes.
• You thrive on providing technical expertise and guidance to junior developers, fostering knowledge sharing and skill development within the team.
• You are eager to stay abreast of industry best practices and emerging trends in ServiceNow ITOM, incorporating relevant innovations into our systems.
• You are prepared to create and maintain up to date technical documentation.

Do you have the skills that will enable you to succeed in this role?

• You possess excellent communication (verbal/written/presentation) skills.
• You can demonstrate excellent collaboration skills to work effectively with cross-functional teams and stakeholders.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating ITOM solutions within the ServiceNow platform for a large-size enterprise organization that spans multiple divisions and departments.

• You have at least 5+ years of hands-on technical working experience with ServiceNow application development & advanced scripting skills (e.g., JavaScript, HTML & Glide methodology) in support of extending ServiceNow ITOM application functionalities.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating REST and SOAP APIs between the ServiceNow Platform and external systems/sources.
• You have at least 2+ years of hands-on technical working experience with the configuration of the ServiceNow Event Management module.
• You also have at least 2+ years of hands-on technical working experience in the configuration and maintenance of at least 1 of the following modules: Notify and/or Discovery and/or Service Mapping and/or Service Graph Connectors and/or Tag Governance and/or Metric Intelligence and/or Predictive AIOps and/or Service Operations Workspace.
• You also have at least 2+ years of hands-on technical working experience in configuring and developing solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.)
• You have completed a post-secondary education in Computer Science, Engineering, or in related Technology stream.
• You have completed the ServiceNow Certified Application Developer (CAD).

What's in it for you?

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.

• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid