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Technician, IT Support Full-time Job

Desjardins Group

IT & Telecoms   Montréal
Job Details

Technician, IT Support

 

Your career’s within reach at the largest private IT employer in Quebec!

 

Are you an IT enthusiast and no technical problem can stop you?

 

Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?

 

Now’s the time to share your talent with us!

 

An overview of your day-to-day

  • Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
  • Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
  • Document all technical assistance
  • Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.

 

Professional profile we’re looking for

  • Experience in customer service and a desire to provide a distinctive user experience
  • Vocational diploma in IT or equivalent training
  • Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
  • Availability to work day, evening and weekend hours as required according to the team’s needs

 

Why choose the IT Service Centre team?

  • Opportunity to be part of a team as well as a dedicated IT community
  • Opportunity to grow and evolve under the guidance of our training programs and our managers
  • Positive work environment that encourages teamwork and the development of an active social life
  • Flexible schedule that promotes work-family balance
  • Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.

 

Why choose Desjardins?

  • Among the Best Employers in Canada
  • One of Canada’s top 100 employers (2021) according to MediaCorp Canada
  • One of the world’s 100 best employers in 2020, according to Forbes magazine

      

We don’t offer you a job. We offer you job satisfaction. There’s a difference.

Technician, IT Support

Desjardins Group
Montréal - 22.33km
  IT & Telecoms Full-time
Technician, IT Support   Your career’s within reach at the largest private IT employer in Quebec!   Are you an IT enthusiast and no technical problem can stop you?   Does the idea...
Learn More
Mar 27th, 2024 at 09:48

Corporate IT - Operational Solutions, Team Leader Full-time Job

BBA

IT & Telecoms   Montréal
Job Details

Your future role on our team

You’ll report to the Department Manager, Infrastructure, Operations and IT Service Centre. You’ll serve as Manager, Operational Solutions, to implement and optimize complex IT solutions in support of operational activities. As such, you’ll manage a team of five people and ensure optimal coordination among management, operational managers and the IT team in achieving strategic objectives. You’ll also help with strategic planning of innovation activities and laboratories in order to make them operational.

With us, you’ll get the opportunity to...

Operations management

  • Prepare project plans and workflows, then prioritize and delegate work to ensure objectives are met.
  • Lead the entire project life cycle, from kick-off to testing, deployment and operation.
  • Manage risks and interdependencies and optimize the flow of improvement initiatives for infrastructure and application development.
  • Conduct work meetings with clients to fully understand and prioritize their business needs.
  • Advise internal clients and propose solutions to various needs and problems.
  • Improve products and services from the product portfolio throughout the application life cycle (finance, user experience, efficiency, simplification, technical performance, cybersecurity, obsolescence, etc.).
  • Influence stakeholders to ensure products and applications meet business needs and are aligned with corporate objectives.
  • Write follow-up reports, manage change requests and ensure project profitability.
  • Manage project budgets, risks and schedules (deliverables, milestones, dates).
  • Work proactively with other teams to establish and maintain effective relationships with stakeholders and respond to internal client requests and concerns.
  • Assume a leadership role as required to align infrastructure and application platforms.
  • Coordinate activities with external suppliers involved in selected solutions.
  • Participate in the profitability analysis (business case) for certain projects, if required

Planning

  • Define, prioritize and manage the product and application portfolio in collaboration with internal clients and in line with business objectives.
  • Work with IT management, suppliers and internal clients to identify optimization and improvement opportunities for the organization.
  • Actively participate in portfolio governance to ensure that value-driven investments are prioritized across the firm.
  • Manage the allocation of budget allowances for operations and product/application development.

Human resources management

  • Coordinate and engage a five-person team of IT analysts and developers to ensure progress and delivery of products to agreed deadlines, quality and processes.
  • Manage and coach team members in carrying out their activities, developing their skills and updating their expertise.



Do your qualities and values match our corporate culture?

  • Entrepreneurial spirit
  • Results-driven
  • Desire to motivate and train colleagues and internal clients
  • Thirst to learn and excel
  • Eco-mindful
  • Desire to be in the thick of the action
  • Ability to see beyond established standards
  • Rigorous and ethical

Summary of certifications and job requirements

  • University degree in Information Technology or Administration (specializing in information systems or security), or a combination of education and experience deemed equivalent
  • At least five years of experience as a product manager
  • Relevant experience in coordination or team management
  • Proven experience in project management as well as budget and cost control
  • Bilingual (English and French)
  • Leadership and team spirit
  • Strong aptitude for problem-solving and priority management
  • Ability to work well under pressure
  • Excellent communication skills
  • Asset: Knowledge in cybersecurity (Agile and .NET)
  • Asset: Experience in a consulting engineering environment

At BBA, you get many benefits

 

  • Flexible schedule – Presence at the office and working from home
  • A caring environment where everyone’s ideas are listened to and where there’s no sense of hierarchy
  • Friendly, eco-mindful and high-tech workspaces
  • Access to an annual premium program for regular employees
  • A vibrant social club with something for everyone
  • A collaborative team that shares its ideas and knowledge
  • A corporate culture that values expertise

Corporate IT - Operational Solutions, Team Leader

BBA
Montréal - 22.33km
  IT & Telecoms Full-time
Your future role on our team You’ll report to the Department Manager, Infrastructure, Operations and IT Service Centre. You’ll serve as Manager, Operational Solutions, to implement...
Learn More
Feb 22nd, 2024 at 09:32

Onsite Technical Support Specialist Full-time Job

Telus Corporation

IT & Telecoms   Montréal
Job Details

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need. Comprehensive paid training is provided to all Specialists and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. Our Specialists will also be responsible for providing feedback on and auditing our help documentation, so that our knowledge base continually improves, providing faster merchant resolution over time.

 

Note: This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.

 

Specific Responsibilities May Include:

  • Deliver timely and complete solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention;

  • Handle Technical issues, providing clear guidance to Merchants via various channels to quickly resolve issues and help them grow their business;

  • Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model;

  • Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants;

  • Describe Technical systems and solutions in simple terms that merchants of all technical abilities can understand;

  • Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization;

  • Embrace changing roles and responsibilities to provide support where it is most needed;

  • Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business

  • Ad hoc duties as assigned

 

Required Experience, Skills & Competencies:

  • Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated 

  • Fluent in English (read, write and speak) and if required for bilingual roles, fluent in both English and French

  • Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM 

  • Able to troubleshoot technical issues with minimal guidance

  • Familiarity with working with and adapting to new technologies

  • Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles

  • Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions

  • Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers

  • Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits

  • Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required

  • Strong desire to learn and work with AI tools and new technologies

  • Ability to take initiative and execute plans quickly with general supervision

  • Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge;

  • Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support

  • Ability to adapt quickly and embrace change

  • Ability to pass a background check which may include federal fingerprinting and security clearance

  • The flexibility to work any shift assigned between the hours of operations of 8:00 am to 8:00 pm ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required



TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork

 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

 

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

Additional Job Description 

A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Support Specialists to ensure our merchants get the answers they need.

Language Reference
English

Onsite Technical Support Specialist

Telus Corporation
Montréal - 22.33km
  IT & Telecoms Full-time
  42,000
A Technical Support Specialist is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in thei...
Learn More
Feb 20th, 2024 at 09:34

Cyber as a Service, Monitoring, L1, Associate Full-time Job

PwC

IT & Telecoms   Montréal
Job Details

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • A shift based schedule to continuously monitors the alert queue

  • Triages security and device alerts 

  • Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

  • Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

  • Follows alerts and incidents playbooks/runbooks

  • Primarily responsible for security monitoring, detection, response 

  • Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

  • Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

  • Framework, Review policies and highlight the difficulties in managing SLAs

  • Management, administration & maintenance of security devices 

  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

  • Responsible for integration of standard and non-standard logs in SIEM

  • Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

  • Relevant experience in Information Technology and Information Security

  • Experience in security device management and multiple SIEM platforms 

  • Experience in performing vendor management

  • In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

  • Experience in MSSP environment

  • Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

  • Proficient in Incident Management and Response

  • Knowledge of applications, databases, middleware to address security threats 

  • Proficient in preparation of reports, dashboards and documentation

  • Excellent communication and initiative skills

  • Ability to handle high pressure situations with key stakeholders

  • Good Analytical skills, Problem solving and Interpersonal skills

  • CISSP and GIAC certifications preferred

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Cyber as a Service, Monitoring, L1, Associate

PwC
Montréal - 22.33km
  IT & Telecoms Full-time
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against t...
Learn More
Feb 16th, 2024 at 15:49

Axiom Development Lead Full-time Job

Royal Bank Of Canada

IT & Telecoms   Montréal
Job Details

Job Description

You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will be leading the squad to collaborate with business partners to create scalable technology solutions powering growth, improving client experience, and making our client facing and support teams more efficient.  We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.

 

What will you do?

  • Hands-on application design, coding, and deployment
  • Manage 3 to 4 development resources
  • Liaison with business partners to delivery solution based on clients’ needs
  • Provide technical influence by sharing deep knowledge and experience
  • Maintain code quality and best practices across the stack
  • Support and maintain the team application suites on various technical infrastructures and architectures.
  • Ensure system availability and lead the planning of disaster recovery & help increase adoption of emerging technology within area of expertise

 

What do you need to succeed?

Must have:

  • 7+ years of experience combined in Oracle, SQL or Unix scripting and architecture design principles
  • 3+ years of development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports).
  • Participating in design of strategic regulatory data acquisition processes;
  • Participating in the impact assessment and estimation of functional requirements;
  • Experience with various DevOps pipeline and cloud tools such as Jenkins, Kubernetes, HashiCorp Vault, Apigee, GitHub, JIRA, Confluence, Nexus IQ, SonarQube, UCD, Artifactory, etc.

 

Bilingualism (English and French) required, as you will regularly do business with partners across Canada

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

 

#LI-Hybrid

#LI-POST

#TECHPJ

Axiom Development Lead

Royal Bank Of Canada
Montréal - 22.33km
  IT & Telecoms Full-time
Job Description You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will...
Learn More
Feb 7th, 2024 at 11:04

Data entry clerk Full-time Job

Peinture Maadco Inc

IT & Telecoms   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 year to less than 2 years

Work setting: Private sector and Urban area

Physical Requirements:

  • The candidates should possess a high level of attention to detail

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to receive and register documents for data entry, transfer data between software, verify accuracy and completeness of data, and store, update, and maintain databases

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
hr@maadco.ca

Data entry clerk

Peinture Maadco Inc
Montréal - 22.33km
  IT & Telecoms Full-time
  17
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a Secondary (high) school gra...
Learn More
Jan 24th, 2024 at 05:33

LINUX SYSTEMS ADMINISTRATOR Full-time Job

BROKOU INC

IT & Telecoms   Brossard
Job Details

We are currently looking for one (1) Linux Systems Administrator to provide professional software infrastructure support services to one of our Government of Quebec clients.

Objectives:
- Produce deliverables of a simple to complex nature;
- Carry out preparatory work with a view to introducing or improving technological and application infrastructures;
- Contribute to the maintenance, evolution and improvement of technological and application infrastructure solutions;
- Actively participate in different projects.

 

Deliverables and planned services:
- Carry out or participate in the creation and constant evolution of the departmental technological architecture;
- Carry out or participate in the definition of the technological orientations best suited to meeting needs;
- Carry out impact analyzes during infrastructure development and improvement work;
- Carry out IT monitoring, preliminary studies and justification files;
- Plan, organize and coordinate infrastructure implementation activities;
- Carry out or participate in the installation, configuration, maintenance and development of infrastructure;
- Carry out or participate in the resolution of incidents and problems relating to infrastructure;
- Carry out or participate in intrusion tests and security audits to identify and correct infrastructure vulnerabilities;
- Carry out or participate in the monitoring of IT components supporting the infrastructures;
- Produce or participate in the preparation of operating, installation and administration guides;
- Carry out any transfer of knowledge to internal resources;
- Produce any other deliverable upon request or provide any other service of a similar nature.

 

Specialties involved

Cloud tenant administration
Microsoft Azure
Oracle Cloud Infrastructure

 

Linux infrastructures
SUSE Linux Enterprise Server (SLES) hosted on VmWare or in the cloud (Azure or OCI)
Other Linux distribution


Application and database administration infrastructures
Oracle 19c databases
Oracle Enterprise Manager
Oracle Dataguard
Oracle Recovery Manager
Oracle Real Applications Clusters
Oracle GoldenGate
Oracle Data Integrator

 

Microsoft Infrastructures – Server
section Microsoft Windows Server operating system (LDAP, GPO, DNS, DHCP, IIS, etc.)
Microsoft Azure
Microsoft Defender (MDI, MDE)
Microsoft 365

 

Microsoft Azure Services
Azure File
Azure Storage
Azure Monitor
Microsoft Defender (MDI, MDE)
Azure Virtual Desktop

 

Microsoft 365 Services
Windows 365
Microsoft 365
PowerBI and Power Platform
Exchange Online
Other M365 services

Minimum requirements

Training:
1. Have a college diploma or equivalent, in computer science or a related field (attach a copy of the diploma).

Minimum knowledge required:
1. Good knowledge of the Linux operating system
2. Good knowledge of the Microsoft Azure cloud host
3. Good knowledge of administration in Infrastructure as code mode

 

Other knowledge (assets):
1. Good knowledge of the Terraform language.
2. Good knowledge of the SMT tool
3. Good knowledge of the Ansible tool
4. Good knowledge of the SLES (SUSE Linux Enterprise Server) operating system

 

Professional experience:
1. Have a minimum of 3 years of experience in the administration of technological infrastructures, including 2 years in the administration of Linux servers
2. Have a minimum of 6 months of experience in a cloud computing environment operating in infrastructure as code or IaC (Infrastructure as code) mode
3. Have completed at least one mandate involving tasks for handling complex problems related to technological infrastructures.

  • Salary: $45-$55 per hour - to be negotiated (competitive remuneration)

  • 3 year contract, full time

  • Start date: May 2024

  • Social advantages

  • Place of work: All of Quebec | Face-to-face | Telework

This position is for you!
Please send us your CV now to: emploi@brokou.com specifying the title and number of the offer: BRK0155AL.
*Please note that only applications meeting the position profile will be contacted. We thank you for your collaboration.
*The use of the masculine gender is used for the sole purpose of lightening the text.
*The diploma must be recognized by the Ministry of Education. For diplomas obtained outside Canada, a copy of the comparative evaluation issued by the Ministry of Immigration, Diversity and Inclusion (MIDI) must be presented.

LINUX SYSTEMS ADMINISTRATOR

BROKOU INC
Brossard - 33.82km
  IT & Telecoms Full-time
  45  -  55
We are currently looking for one (1) Linux Systems Administrator to provide professional software infrastructure support services to one of our Government of Quebec clients. Object...
Learn More
Apr 5th, 2024 at 09:30

Information technology (IT) specialist Full-time Job

BROKOU INC

IT & Telecoms   Brossard
Job Details

Requirements:

Languages: Candidates must have knowledge of the French Language

Education: Candidates need standard educational qualifications such as bachelor’s degree, computer and information sciences, general or equivalent experience
Experience: Candidates should have experience of 5 years or more 
Security and safety: Criminal record check

 

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorized (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

  • The candidates will get on-site daycare, health care plan, free parking, and bonus

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, include this reference number in your application BRK0129TN, references attesting experience, proof of the requested certifications, link to web portfolio, copy of portfolio or relevant work examples, highest level of education and name of institution where it was completed, and cover letter) through below mentioned details.

Information technology (IT) specialist

BROKOU INC
Brossard - 33.82km
  IT & Telecoms Full-time
  45  -  65
Requirements: Languages: Candidates must have knowledge of the French Language Education: Candidates need standard educational qualifications such as bachelor’s degree, computer an...
Learn More
Mar 27th, 2024 at 18:20

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