All jobs within 50 km around Sherwood Park in IT & Telecoms

Ministry: Technology and Innovation
Location: Remote across Alberta. This position is eligible for remote work, you must reside in Alberta to work remotely. Candidates in Edmonton area eligible for hybrid or in-office
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Scope: Open Competition
Closing Date: March 19th, 2024
Classification: Program Services 2
Salary: $2,345.14 to $3,076.28/ bi-weekly ($61,208 to  $80,290/ year)

At the City of Edmonton - Parks & Roads Services, the long-term success of serving our citizens is implemented by the actions of exceptional employees who exemplify our Cultural Commitments of being Safe, Helpful, Accountable and Excellent. As an employee in our branch, this position's role will be to cultivate our vision and cultural commitments while championing continuous improvement. 

Reporting to the Supervisor of Business Performance & Analytics, the Operations Analyst provides the technical, analytical and project management support to Infrastructure Operations. Working within the Parks and Roads Services Branch, this role interfaces across various stakeholders in the different Departments, Branches, Sections and Units of the Municipal Government to collaborate on delivering corporate, department and branch strategic and operational plans, policy development projects and creating and/or optimizing performance measurement processes. 

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will: 

• Standardize operational planning & monitoring of the various services provided by Infrastructure Operations 
• Lead the set up, management and close out of work orders for each operational season 
• Prepare monthly SKF, order number and labour hour reports by pulling relevant data from SAP 
• Assist the section transition to Enterprise Commons, including SAP HANA 
• Develop section level KPIs that align with Branch level KPIs 
• Conduct trend and variance analysis using statistical mapping/mathematical tools Analyze available data to develop dashboards, data visualizations, graphical models and reports to provide the pulse of operations 
• Monitor operations' service levels and delivery to produce daily, weekly, monthly and annual reports 
• Liaise across organizational departments to identify SMEs and gather information to propose business cases for continuous improvement 
• Develop responses to Council's request for information or recommendation based reports 
• Support the engagement of targeted SMEs, internal and external stakeholders to gather relevant data 
• Synthesize the data gathered into accurate and meaningful insights recommendations 
• Produce Council reports focussed on citizen experience and industry best practices 
• Compile supporting documentation and develop presentation materials 
• Lead integrated teams and manage approved continuous improvement projects end-to-end 
• Analyze system data to produce current state snapshot and develop a roadmap to future state (gap analysis) Lead and direct cross-functional meetings to collaborate with SMEs, internal and external stakeholders 
• Perform hot spot mapping for pilot projects 
• Develop project documentation including scope, reports, presentations, new policy proposals, process flow diagrams, etc. 
• Manage the implementation of data collection tools and processes 
• Perform other related duties as required

Qualifications

• University degree in Science, Engineering, Business Administration, Statistics, Mathematics, Commerce, Political Science or a related field
  OR
• Equivalent supporting education/training in organizational development, leadership, process improvements, business analytics, strategic planning, change management 
• PMP (Project Management Professional) certification an asset 
• Minimum 2 years experience in: 
  • Process standardization, development and/or stakeholder relations 
  • Support the facilitation of multi-stakeholder technical or operational groups 
  • Project management, research, strategic-thinking, report writing, business case development 
• Strong analytical skills 
• Strong communication skills, both verbal and written 
• Strong relationship-building and interpersonal skills, both internally and with external vendors and stakeholders 
• Strong strategic thinking, decision making and ability to assess risks 
• Proficient computer skills; experience with Microsoft Office Suite, Google/Gmail/sheets, Tableau, FME, SAP, POSSE,GIS software, and JavaScript programming language would be considered assets 
• Advanced level knowledge of primary and secondary research methodologies 
• Strong project management ability 
• Train in Standard First Aid and CPR or evidence of being registered is considered an asset 
• Valid Alberta Class 5 driver's licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with the City of Edmonton policy which may require business auto insurance
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested 

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].

Hours of Work: 40  hours per week; Monday to Friday
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The Technology Services Branch requires three (3) self-motivated individuals to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include:

• Azure Active Directory, Microsoft 365, and Azure infrastructure administration and troubleshooting
• Administering a complex virtual infrastructure comprised of  VMware ESXi server, Citrix Netscaler and Citrix XenApp Server technologies.  
• Providing in-depth technical expertise for the operation and maintenance of existing server, storage, and security solutions in order to ensure the integrity and availability of corporate data.
• Management and administration of S3 Object storage for backups and enterprise digital content
• Carrying out daily maintenance and administration of Azure AD, Active Directory, Microsoft Exchange server, Blackberry UEM, Storage Area Networks, PKI, and VPN service.
• Monitoring and maintaining Veeam backup solutions
• Working with VMware ESXi server and vCenter as well as performing physical and virtual server builds and images.
• Monitoring and analysing performance of Windows and ESXi based operating systems as well as creatively troubleshooting complex infrastructure performance issues as they arise.
• Receiving, prioritizing, documenting, and actively resolving complex and varied infrastructure support requests through the use of diagnostic and help request tracking tools and by providing personal hands-on desktop level help.
• Monitoring logs and network traffic for unusual or suspicious activity and implementing resolutions.
• Managing virus, intrusion, and infrastructure related policy violations.
• Update existing documentation as necessary and create new documents as required.
• Performing other related duties as required.

Qualifications

• Graduation from a recognized Institute of Technology or University program in an appropriate specialty specifically related to Infrastructure administration and analysis and a minimum of four (4) year’s progressively responsible experience in Infrastructure administration and maintenance.
  
  • OR Post Secondary Diploma in a related discipline and a minimum of five (5) year’s progressively responsible experience in Infrastructure administration and maintenance.
  • OR one (1) year related certificate in a relevant computer certificate programs generally have a minimum of 700+ instructional hours and will include relevant course work to the position. Completion of the twelfth (12th) school grade or GED is required. Pluse, seven (7) year’s progressively responsible experience in Infrastructure administration and maintenance.
• Experience with supported Windows server operating systems, Active Directory, Azure Active Directory, Exchange 2016 and Blackberry UEM, VMware ESXi server 6.x/7.x, XenApp 7.x, enterprise backup solutions, Storage Area Networks, and enterprise grade server hardware.
• Experience with scripting languages like PowerShell.
• Experience with MFA, SSO and identity management standards like SAML and OAuth.
• Familiarity with profile management solutions such as FSLogix.
• Working knowledge of SolarWinds for monitoring, reporting and alerting.
• Microsoft 365 or Azure certifcations would be considered an asset.
• Working knowledge of an enterprise Public Key Infrastructure would be considered an asset.
• Able to rapidly aquire in-depth knowledge of unfamiliar systems through research and self learning.
• Exceptional written and oral communication skills.
• Strong interpersonal, customer service, teamwork, problem-solving and troubleshooting abilities.
• Highly self-motivated with the proven ability to work independently to effectively prioritize and execute tasks in a mission critical high-pressure environment. 
• Able to perform the physical requirements of the job, including lifting up to 35 kilograms.
• Applicants may be tested.
• Valid Class 5 drivers license

Hours of Work:  
33.75 hours per week between 0800-1600 hours, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.  Incumbents must be available for call-out outside of these hours on a rotational basis.

Salary Range:  
21M, Salary Grade 032, $48.10 - $61.38 (Hourly), $3,247.20 - $4,143.80 (Bi-Weekly), $84,750.75 - $108,152.07 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General: 

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Closing Date: Mar 13, 2024 11:59:00 (MST)

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 year to less than 2 years

Physical Requirements:

• The candidates should be experienced in performing repetitive tasks, capable of standing for extended periods, and possess a keen attention to detail

Other Requirements:

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
7021 Girard Rd NW
Edmonton, AB
T6B 2C4