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The Performance Engineer provides support to the Performance Engineering Lead and/or Manager - QE, and is responsible for the execution and coordination of Performance Engineering activities within the Tangerine banking domain. Responsibilities include directly supporting Performance Engineering activities to ensure consistent testing strategy; design, execution, defect management and reporting are executed to a high standard in line with internal policies and procedures. The Performance Engineer will report directly to Manager or Senior Manager, Quality Engineering.

Is this role right for you? In this role you will:

• Directly support and execute day-to-day performance testing activities within test region and production, working with delivery teams and other areas of IT (enterprise architects, solutions architects, development) to validate performance testing and non-functional requirements
• Utilize a variety of testing techniques which support the performance and non-functional testing activities, single user profiling, spike, stress, endurance, fail over etc
• Act as key point of contact for delivery teams, and QE as a whole, across all channels supporting the creation of test scope, execution and resolution of performance issues prior to production deployment. 
• Analyzes, recommend and implement engineering suggestions to improve efficiencies and increase responsiveness of client project requirements, ensure technology is current and up to date with industry standards while maintaining established service levels
• Provide coaching and mentoring to other members of the QE and delivery teams in areas including non-functional requirements, performance testing strategy, and business domain where applicable.
• Manage and execute performance testing activities for multiple projects of varying scale; single delivery team to enterprise wide programs/projects for Tangerine that are executed in Waterfall or Agile methodology
• Ensure all test assets, execution results/analysis, sign off and closure reports are captured within JIRA
• Assess the risks associated with the development aspects of each solution/project and define a performance testing approach, making solution recommendations to development, architecture, and infrastructure where possible.
• Support continuous performance testing within CICD pipelines and support /maintain performance tests, monitoring and metrics gathering to ensure system stability and trending analysis
• Collect strategic, technical and operational test metrics across testing and production environments.  Analyze current defects and test execution trends and extrapolate data for predictive analysis
• Responsible for consolidated test reports outlining key metrics and performance KPI’s for Senior Management.  
• Work under the guidance of the Performance Engineering Lead and Manager/Sr. Manager and be a participant in discussion with vendors related to testing methodologies, tooling, resources, POCs, etc.
• Other duties as assigned

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Education/Experience

• University or College Degree or equivalent experience in Computer Science/Engineering
• 4+ years of experience working within SDLC/TDLC
• 3+ years of testing experience specifically within the Performance testing discipline
• Proficient testing background in the Canadian financial services industry or large scale enterprise systems

General/Technical Skills

• Solid understanding of Performance test process methodologies, approaches and tools
• Ability to understand enterprise scale infrastructures and emerging technologies
• Must have knowledge of Cloud architecture and working within a hybrid environment, i.e. GCP, Azure etc 
• Experience working with Cloud based applications and techniques to validate auto scaling, component breakers, and elastic based deployments
• Working Knowledge of container technology such as Docker, Anthos and Kubernetes 
• Hands on experience in client/server side testing with a solid understanding of web and mobile applications and implementations (Native app, Angular, React etc)
• Hands on experience with Unix/Linux experience 
• Must be strong in one of the coding languages: Java, JavaScript, python etc.
• Must have strong knowledge of web services and implementing APIs (Rest/Soap)
• Sound knowledge about SQL / PL-SQL, stored procedures and SQL Server database
• Solid understanding of hardware utilization and related Garbage Collection and memory footprints
• Expertise in metrics gathering and creating graphs / reports which clearly and concisely capture and communicate performance testing analysis / results 
• Demonstrated competency with Defect / Test Management and Planning Tools such as JIRA - Xray
• Extensive experience with Performance testing and automation tools such as Jmeter, Loadrunner, Cloudtest, Selenium, Appium, Postman, RESTassured or similar
• Hands on experience with Performance engineering and monitoring tools such as SumoLogic, Dynatrace, Crashlytics etc

Professional Certification 

• CTFL, ISTQB, CSQA,CSTE good to have
• Dynatrace Associate, AWS/GCP certification nice to have

Abilities

• Ability to work independently as well as part of the larger team
• Ability to lead through influence in a face-paced environment and hold others accountable
• Ability to work and collaborate with stakeholders from different departments and organizational levels.

Attributes

• Self-starter, shows initiative, able to work with minimal supervision
• Confident in being able to extrapolate trends and make engineering recommendations from reports and test results
• Excellent organizational, communication, technical and analytical skills

The Sr. ETL  Engineer is responsible for design and development of ETL solutions to integrate with our Salesforce platform for complex business and technology initiatives. Along with providing thought leadership, navigating us through production issues and investigations, and being a key advocate of efficiency and continual improvement as we work to modernize.

Is this role right for you?

• Analyze and estimate effort for new scope and requirements

• Design and development ETL solutions on multiple complex initiatives.

• Stay abreast of modern technologies and best practices, and recommend introduction of new technology and processes 

• Act as the Subject Matter Expert and manage admin functions for ETL and Talend

• Investigate failures, perform root cause analysis, and implement fixes; utilize internal defect tracking tool to create detailed, high quality error report

• Work with product owners and test engineers to support QA processes, review test plans, test coverage and help improve test automation

Do you have the skills that will enable you to succeed in this role?

• Minimum 10+  years of experience in enterprise systems

• Minimum 5+ years hands-on Talend development experience

• Knowledge of cloud integration with ETL.

• Knowledge of deployment processes and release pipelines. Eg : Jenkins, Bitbucket/Git

• Unix/AIX script experience

• ETL tool experience with Talend

• Data modeling and mapping

• Performance tuning and optimization

• SQL and database programming (Preferably DB2)

• Version control systems

Some more information you might want to know:

• Strong communication skills

• Talend Certification 

• Ability to work in cross functional teams

• Experience in agile methodologies like SCRUM/Kanban

• Experience with Talend 8.0

• Experience with Salesforce integration

• Experience with DBR Execution and Documentation, Vulnerability fixes, etc.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

What is the Opportunity?

The DevOps Center or Excellence Team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve technology management and be a world leader. As a Lead DevOps Engineer/Technical Lead with expertise in CI/CD and Service Management, you will play a pivotal role in building software to solve complex project needs, enhance our software delivery pipelines, ensure system reliability, monitoring and improving overall service quality to ensure operational excellence. In this role you will be responsible for strategically planning and managing successful implementation of the above mentioned. You will be part of a team of DevOps engineers and work collaboratively with cross-functional teams across RBC to drive the adoption of DevOps practices, optimizing development workflows, and ensure the reliability and scalability of software applications in a dynamic and fast-paced environment.

What will you do?

• Work on internal facing applications targeted towards developers across the organization.

• Build and configure pipelines that would help app teams build and deploy cloud native apps.

• Help design, develop, test, deploy, maintain and improve app services.

• Integrate with third party APIs and create scalable apps.

• Partner with other teams to understand user needs and contribute to delivering solutions to solve complex business problems.

• Create and maintain technical systems documentation and write concise, well-organized code and sensible tests.

• Implement end to end monitoring.

What do you need to succeed?

Must have:

• 3+ years experience working with DevOps principals, CI/CD tools i.e. Github actions, Jenkins, Circle CI and building custom pipelines etc.

• Experience working with docker and Kubernetes (Azure, OpenShift/AWS).

• 3+ years of development experience with object-oriented programming(java/groovy/python), micro services architecture, Spring Framework, Maven, etc.

• Hands on experience designing, developing, testing and troubleshooting REST APIs

• Experience with multi-threading, scaling, concurrency, caching, queuing, and distributed data storage

• Experience with message brokers (Rabbitmq, Kafka etc.), SQL(Postgres) and NoSQL databases (Mongodb, Elastic etc.) Nice to have:

• Experience with a public cloud platform i.e. Azure, AWS

• Experience working with Github actions and workflow development.

• Experience with AI to implement self healing pipelines & leveraging AI tools/LLM’s to create AI Testing as part of the pipeline.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work #LI-Hybrid #LI-POST #TECHPJ #RC23

Job Skills

Application Programming Interface (API), Building Architecture, Docker (Software), GitHub Actions, Information Technology (IT) Infrastructure, Kubernetes, Programming Languages, Public Clouds, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Responsibilities

• Manage technologies and provide administrative assistance for various systems. Experience with hotel systems (OPERA, Micros, Adaco, FreedomPay, etc.)

• Understand various IT troubleshooting and provide technical support

• Control and monitor data, network access and backup systems

• Negotiate and communicate with third-party software providers for new software's and troubleshooting

Qualifications

• Bachelor's degree in computer science or relevant field

• 5+ years of experience in related field

• Experience in information technology space and solving various software and hardware problems

• Strong technical problem solving and communication skills

What is the opportunity?

Are you looking to make an impact across many teams? Excited at the thought of transforming the flows that help these teams deliver their products to production? If so, you’ve come to the right place.

We are looking for a Developer obsessed with efficiency and automation to be part of an autonomous team to deliver services for application teams across Capital Markets. An open minded individual who is not afraid to fail fast and pivot when needed. An individual who seeks out gaps and challenges to drive efficiency not only for other application teams but also for their own team. Knowledge sharing is key in this respect. As a Developer, you will participate in transforming DevOps for Capital Markets.

What will you do?

• Skilled and knowledgeable engineer who will work to transform our technology

• Build the state of the art, highly scalable data platform as a lead and/or contributor across the team

• Develop as a contributor to the Standard Technical Services Portfolio

• Build digital assets to serve our internal and external clients as necessary

What do you need to succeed?
 

Must-have

• An engineer mindset, SDLC experience with production class delivery, strong analytical mindset, communication skills, and sense of ownership / drive

• 5+ years of development experience in one of the following languages: Python, RUST, GO, Elixir, Erlang

• Experience with application and system design patterns

• Experience with Docker or Kubernetes

• Experience with Agile methodologies, ie SCRUM

Nice to Have Technology experience

• Experience using DevOps CICD tools such as GitHub, Jenkins, UrbanCodeDeploy

• Experience with a public cloud technology, ie AWS, Azure, GCP

• Experience building or supporting distributed applications

Nice to Have Business experience

• FinTech

• DeFi

• Crypto & Blockchain

• AI/ML

• Experience working with Agile/Scrum development methodology

What’s in it for you?

 We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition

• Leaders who support your development

• A dynamic, collaborative, and high-performing team

• Opportunities to do challenging work and grow your career

• Work-life integration

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649581846

#LI-Hybrid

#LI-POST

#TechPJ

Job Skills

Application Development, Application Integrations, Application Maintenance, Applications Architecture, Detail-Oriented, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC), System Applications

Additional Job Details

90 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

CAPITAL MARKETS

Regular

Salaried

2024-10-04

What is the opportunity?

Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets.  

As part of wider Client Management function, this role is primarily responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients.  The role is aimed at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.
    
Working collaboratively with CMG partners, BCS, Risk, IT and Front office businesses partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

What will you do?

• Maintain client and account level data in Capital Markets front and back office systems.
• Manage requests from multiple business areas; understand end to end process and trade flows.
• Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system
• Ensure that all accounts are cross referenced into the supporting CMG repositories
• Use appropriate tools and exception management processes to ensure data quality.
• Management of data attributes related to regulatory data initiatives
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Engagement with CMG globally regarding initiatives that relate to account management
• Review of CDR to source system reconciliations – perform root cause analysis
• Review of exception queues - perform root cause analysis

What you need to succeed?

Must-have

• Graduate degree in Finance or Business preferred
• 1 - 2 years of previous experince
• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Excellent organizational skills
• Strong verbal and written communication skills

Nice-to-have

• Experience with reference data and Capital Markets processes and Operations
• Project team experience in supporting the delivery of components of complex projects

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Business Acumen, Business Analytics, Critical Thinking, Customer Analytics, Detail-Oriented, Long Term Planning, Presentations, Problem Solving

Additional Job Details

90 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

Capital Markets

Regular

Salaried

2024-02-16

2024-03-01

We have an exciting opportunity to add a Business Analyst to the Solutions team within the Wolseley Canada IT organization. The business analyst interacts with functional leadership to craft strategic and innovative uses of technology to drive integrated customer experiences with the objective of supporting business growth and profitability. This role partners with business stakeholders to assess, research, analyse and document business and system needs while partnering with IT functions to develop solutions, with an overall mission to deliver quality, value-added systems, and application enhancements.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• A very key element, is that you will learn the nuts and bolts of the legacy ERP system, so that you can participate in leveraging changes to enable new technologies that integrate with the ERP, and or simulate the ERP on newer technology platforms
• Initiate and facilitate requirement discovery sessions with business stakeholders to fully understand the business request, refining the requirement by sharing proposed designs and solutions as well as incorporating feedback
• Responsible for analyzing business needs to identify use cases, and if necessary new processes, process improvements that will meet those needs
• Ensure business requirements are translated to functional requirements for development, these document types may include use cases and user stories, business requirements documents, functional specifications, wireframe designs and product backlog items
• Evaluate the impact of potential software and process changes on the organization
• Analyze data and data models to effectively suggest solutions to business requirements
• Work with IT teams to provide estimates for level of effort (LOE) and estimated time of delivery
• Provide direction and clarification to development and quality assurance teams to ensure business requirements are clearly understood and delivered as planned
• Perform demonstrations of new features and solutions to business stakeholders and greater IT department
• Collaborate with business and IT stakeholders to ensure that user stories and changes are delivered to production with appropriate coordination and training
• Responsible for Tier 2 technical support. This includes ensuring user issues are documented properly, addressed in a timely manner and escalated as required
• Establish and maintain good working relationships with all IT, service consumer and business stakeholders

What you will bring

• An appreciation of the importance of the legacy ERP and a desire to learn how it works in order to contribute progressing the company forward with the ERP as the basis
• Bachelor’s Degree in Business-Related or Computer Related field or relevant experience
• Minimum of 3-5 years business analysis experience
• Detail oriented, proactive, creative, efficient and an active listener with the ability to organize and prioritize work
• Demonstrated initiative with the ability to work in a collaborative team-based environment
• Application of logic, reasoning, and problem-solving
• Proactive communicator who gains consensus and escalates issues as appropriate to keep work and projects on schedule
• Ability to communicate effectively to both technical and non-technical audiences in written and verbal manner
• Experience defining and documenting software requirements
• Effective in a variety of formal/informal presentation settings: one-on-one, small and large groups
• Aptitude for analyzing data and business processes
• Ability to work with minimal supervision in a very dynamic environment
• Knowledge of the software development life cycle (SDLC) methodologies, processes, and procedure
• Proficient knowledge of Microsoft applications (Outlook, Word, Excel, Teams, PowerPoint)

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree or equivalent experience
Experience: Candidates should have experience of 5 years or more
Area of specialization: Development
Computer and technology knowledge: Agile, Amazon Web Services (AWS), Git, MySQL, Apache Ant, Ubuntu, Vue.js
Security and safety: Criminal record check

Physical Requirements:

• The candidates should demonstrate attention to detail

Other Requirements:

• The candidates should have excellent oral and written communication skills
• The candidates should show initiative and good judgment
• The candidates should be organized team players who exhibit integrity, accountability, dependability, accuracy, and resourcefulness

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to write, modify, integrate, and test software code for e-commerce and other Internet applications
• The candidates should be able to maintain existing computer programs by making modifications as required and communicate technical problems, processes, and solutions
• The candidates should be able to prepare reports, manuals, and other documentation on the status, operation, and maintenance of software, and assist in the collection and documentation of users’ requirements

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, bonus, Registered Retirement Savings Plan (RRSP), and team building opportunities

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter, and Highest level of education and name of institution where it was completed) through the below-mentioned details

By email
[email protected]

The Software Engineer will contribute to the overall success of International Banking payment initiatives within Caribbean and Central America regions, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. All activities must be conducted in compliance with governing regulations, internal policies and procedures. 

Is this role right for you?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contribute to the assessment of sizing and complexity of User Stories and to the solutioning of those Stories.  
• Development of User Stories with their automated tests, to a high level of quality, including identifying error scenarios, and the review of code coverage and static code analysis reports. 
• Ensure deliverables meet architectural and coding expectations, including leveraging modern language features and functional programming coding styles.
• Contribute to reviews of pull requests created by peers.  
• Proactively monitor application environments with available tools, create awareness in the larger team of any observed issues, and contribute to resolving those issues.
• Proactively identify opportunities to drive modernization of technology and automation of processes, including offering ideas of solutions to these opportunities.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

• 3+ years’ experience in a Java Developer role with working knowledge of J2EE to support Enterprise applications and services. 
• 3+ years' experience with Frontend 
• 3+ years’ experience with REACT
• 3+ years’ experience with Java8 or higher, PL/SQL, basic Unix shell scripting.
• 3+ years’ experience with Java SpringBoot, JSON/RESTful, XML, and SOAP Services. 
• Strong analytical and development techniques, such as debugging, testing (Unit, Integration), use of productivity tools (GIT, JIRA, Confluence, build tools, Bitbucket etc.)
• Proficiency in .NET is considered an asset.
• Familiarity with cloud platform technologies is an asset.
• Familiarity with other technologies ((WebSphere, Maven/Gradle, Postman, Soap UI, SSH protocol) is an asset.
• Previous bank experience is considered an asset.
   

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.)

The team:

Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts & Incidents to the correct resource groups to restore affected services.

The role:

With a strong proficiency in scripting languages and expertise in ServiceNow ITOM applications, your primary responsibility will be to design, implement and maintain end-to-end ServiceNow ITOM processes with a focus on the Event Management & Notify applications.

You will provide oversight over project intake and designs/proposals put forward. You will push for opportunities to develop application strategies and validate solutions that comply with the out-of-box application feature roadmap.

In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1 / Major Incidents.

Is this role right for you?

• You are adept at developing and maintaining scripts, business rules, and User Interface (UI) policies within the ServiceNow platform to achieve optimal functionality and performance.
• You embrace the opportunity to configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.) and to conduct thorough User Acceptance Testing (UAT) and/or System Integration Testing (SIT) testing (when applicable, producing test plans for Quality Assurance Testing [QAT]), debugging, and troubleshooting to ensure the reliability and integrity of implemented solutions.
• You are prepared to identify and troubleshoot technical issues including delivery failures, configuration problems, and performance bottlenecks and to implement effective solutions to address and resolve these issues promptly.
• You are keen to collaborate with stakeholders to gather feedback and continuously refine and improve existing ITOM processes.
• You thrive on providing technical expertise and guidance to junior developers, fostering knowledge sharing and skill development within the team.
• You are eager to stay abreast of industry best practices and emerging trends in ServiceNow ITOM, incorporating relevant innovations into our systems.
• You are prepared to create and maintain up to date technical documentation.

Do you have the skills that will enable you to succeed in this role?

• You possess excellent communication (verbal/written/presentation) skills.
• You can demonstrate excellent collaboration skills to work effectively with cross-functional teams and stakeholders.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating ITOM solutions within the ServiceNow platform for a large-size enterprise organization that spans multiple divisions and departments.

• You have at least 5+ years of hands-on technical working experience with ServiceNow application development & advanced scripting skills (e.g., JavaScript, HTML & Glide methodology) in support of extending ServiceNow ITOM application functionalities.
• You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating REST and SOAP APIs between the ServiceNow Platform and external systems/sources.
• You have at least 2+ years of hands-on technical working experience with the configuration of the ServiceNow Event Management module.
• You also have at least 2+ years of hands-on technical working experience in the configuration and maintenance of at least 1 of the following modules: Notify and/or Discovery and/or Service Mapping and/or Service Graph Connectors and/or Tag Governance and/or Metric Intelligence and/or Predictive AIOps and/or Service Operations Workspace.
• You also have at least 2+ years of hands-on technical working experience in configuring and developing solutions on the ServiceNow Platform (i.e., Workflows, Script Includes, Business Rules, etc.)
• You have completed a post-secondary education in Computer Science, Engineering, or in related Technology stream.
• You have completed the ServiceNow Certified Application Developer (CAD).

What's in it for you?

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.

• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

#scotiatechnology

#LI-hybrid