668 Jobs Found
Customer Service Representative Part-time Job
Customer Service EdmontonJob Details
Application Deadline:
10/31/2024
Address:
5503 23rd Avenue
Job Family Group:
Retail Banking Sales & Service
Minimum of 18.75 hours/week. Candidates should be flexible to work within branch hours and expect to work 3 - 5 shifts per week
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Pay Type:
Salaried
Customer Service Representative
BMO Canada
EdmontonCustomer Service Part-time
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Customer Service Agent Full-time Job
Customer Service OttawaJob Details
This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
OttawaCustomer Service Full-time
61,663.42 - 72,157.54
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Customer Counter Clerk Full-time Job
Customer Service KingstonJob Details
Job Details:
UPS is currently looking for a Part-Time Evening Customer Counter Clerk at our warehouse in our Kingston location.
•Job Classifications: Part-time Warehouse / Clerical
•Job Type: Permanent / Hourly
•Job Location: 1121 John Counter Boulevard, Kingston, K7K 6C7
•Work days: Monday - Friday *non-negotiable*
•Scheduled Shift: 4 PM -7 PM (Start and Time may change due to operational needs)
•Category: Clerical / Warehouse Operations
•Candidates must be able to work up to 25 hours per week (if required)
Key Accountabilities
•Dealing with all telephone calls
•Handling customer complaints in a professional manner.
•Dealing with SLA concerns, PCA queries
•Providing customer counter cover
•Running reports for the centre, TTS report, Cares report and Apple report
•Cash handling and banking
•Meet set targets on a daily basis
•Responsible for any additional tasks given
Education/Work Experience
•Have good communication skills and fluent in English both written & spoken is essential
•Efficient team player and able to work in a targeted environment.
•Able to lift up to 70 pounds
•Working knowledge of word and excel.
•Typing skills: at least 40 words per minute
•Good attention to details
• •Warehouse experience is not required
•Able to work in a fast paced and temperature changes environment
Benefits:
•Wage starts at $17.30/hr
•Unionized position.
•Weekly pay (every Friday)
•Full training provided
•Tuition reimbursement up to $2000 per semester (conditions apply)
•Performance evaluations yearly
•Extended health and dental benefits
•Group insurance and pension benefits
•Opportunities for advancement
UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interview.
Customer Counter Clerk
UPS
KingstonCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service OttawaJob Details
Application Deadline:
10/31/2024
Address:
5673 Hazeldean Road
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
OttawaCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service SimcoeJob Details
Application Deadline:
11/10/2024
Address:
23 Norfolk Street South
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO Canada
SimcoeCustomer Service Full-time
33,850 - 43,500
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Customer Service Representative Full-time Job
Customer Service TorontoJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
TorontoCustomer Service Full-time
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Contact centre agent - customer service Full-time Job
Customer Service York University HeightsJob Details
Overview
Languages
English
Education
- Bachelor's degree
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Commission
Other benefits
- Free parking available
How to apply
1
By email
Contact centre agent - customer service
Connect6 Group
York University HeightsCustomer Service Full-time
55,000
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Customer Service Cashier Full-time Job
Customer Service SaskatoonJob Details
Job Summary
Under supervision of the Revenue Systems Coordinator, this position provides general administrative support, and receives and processes payments for a variety of civic services and programs.
Duties & Responsibilities
- Receives and processes payments for a variety of civic services and programs.
- Balances and deposits cash, cheques and Interac payments.
- Maintains accurate daily records, including transaction data and batch totals, and enters them into the revenue collection system.
- Responds to a large number of enquiries from the public, redirecting them, as necessary, to other sections of the Department, other departments, other utility companies and private parking companies.
- Monitors supply of rolled coin, orders new supply from bank regularly, distributes coin, balances coin, and keeps accurate records.
- Receive and process cheque cashing requests from other departments to replenish petty cash.
- Provides administrative support for the Corporate Revenue division, including sorting and distributing mail, filing documentation and processing data.
- Monitors supplies and requests orders in a timely manner.
- Performs other related duties as assigned.
Qualifications
- Graduation from a business college OR Graduation from a one-year, post-secondary business related program.
- One year’s related cashier and customer service experience.
- Knowledge of modern office equipment, practices, procedures and systems.
- Knowledge of basic accounting procedures.
- Ability to make arithmetic calculations rapidly and accurately.
- Ability to maintain accuracy and attention to detail.
- Ability to deal courteously, tactfully and effectively with the public and civic employees.
- Ability to participate effectively as a team member and to adapt to changes in scheduling, procedures and office equipment.
- Ability to follow cash handling and security protocols.
Requires Security Check
Weekly Hours: 36.67
Customer Service Cashier
City Of Saskatoon
SaskatoonCustomer Service Full-time
46,387.44 - 51,142.32
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Banking Advisor Full-time Job
Customer Service Prince AlbertJob Details
What is the opportunity?
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Banking Advisor.
Who can apply?
Indigenous Applicants welcomed.
What will you do?
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
What do you need to succeed?
Must-have
- Goal-oriented individual with a demonstrated passion for putting clients first.
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Comfortable working with a home computer, laptop, smartphone and/or tablet
- Eagerness to learn and determination to succeed
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Additional Job Details
Address:
801 15 ST E, UNIT 735:PRINCE ALBERT
City:
PRINCE ALBERT
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular – Trainee (Trainee)
Pay Type:
Salaried
Posted Date:
2024-09-26
Application Deadline:
2024-10-24
Banking Advisor
Royal Bank Of Canada
Prince AlbertCustomer Service Full-time
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Customer service supervisor - retail Full-time Job
Customer Service CalgaryJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Yoruba
- Igbo
Work setting
- Retail service establishment
- Urban area
- Rural area
- Various locations
- Remote location
- Retail business
Responsibilities
Tasks
- Supervise staff (apprentices, stages hands, design team, etc.)
- Assign sales workers to duties
- Hire and train or arrange for training of staff
- Authorize payments by cheque
- Order merchandise
- Establish work schedules
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- MS Outlook
Exhibit and display design experience
- Merchandising or window
- Visual displays
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Excellent written communication
- Initiative
- Ability to multitask
Benefits
Health benefits
- Disability benefits
- Health care plan
Financial benefits
- Life insurance
Other benefits
- Free parking available
5707 Rundlehorn Dr NE Calgary, AB T1Y 2B6
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Customer service supervisor - retail
Equity Technologies Ltd.
CalgaryCustomer Service Full-time
30
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Bilingual Customer Success Associate Full-time Job
Customer Service TorontoJob Details
Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.
Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.
PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.
Key Responsibilities and Duties:
- Address customer questions and concerns across multiple mediums in a timely and professional manner
- Provide individualized solutions efficiently and effectively to PayMyTuition users
- Daily follow-up with previously unconcluded issues and requests
- Strategize about improving services for customers
- Represent the PayMyTuition brand proudly through positive interactions
- Aid in developing and implementing high class customer support efforts
- Solve problems with various software tools
- Enjoy working as part of a goal-oriented team
Skills and Qualifications:
- Fluent in English and at least one other language
- Outstanding phone etiquette and professional mannerism
- Ability to listen, understand and find solutions to complex problems and requests
- Ambition to speak with customers on a daily basis
- International Experience (preferred)
- Strong analytical skills and computer abilities
How To Apply:
Please forward your resume and cover letter outlining how your experience relates to our requirements to: [email protected], quoting ‘ Bilingual Customer Success Associate ’
Bilingual Customer Success Associate
PayMyTuition
TorontoCustomer Service Full-time
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Bilingual DC Customer Service Representative Full-time Job
Customer Service MiltonJob Details
What’s in it for you?
-
Work schedule: Monday to Friday from 9:30am-6:00pm
-
Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
-
Career development and training opportunities
-
Life insurance, disability and wellness program
-
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
-
Paid vacation and sick time and day off on your birthday!
-
Bonus programs that include annual performance and profit sharing
-
Employee discounts on top brands of plumbing and HVAC products
-
Education reimbursement for employees
-
Employee referral program
What will you do?
-
Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada
-
Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures
-
Facilitating updates to orders when a product has been discontinued with or without replacements
-
Communicating with vendors to obtain delivery dates and information on products
-
Providing expected shipment dates for products arriving and departing from our Distribution Centers
-
Acting as the liaison between DC Operations Teams and our branch network
-
Supporting the flow of information between procurement and the branch network for impact orders
-
Creating and analyzing reports to support business execution
-
Participating in, contributing, and supporting the distribution center process improvement initiatives
-
Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases
What will you bring?
-
A minimum of 5 years related experience in a fast-paced customer service role
-
2 years experience in a distribution, supply chain/logistics or transportation environment
-
Thorough knowledge of warehouse and inventory control policies, processes and procedures
-
Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench
-
Highly organized in prioritizing work and multi tasking
-
Advanced skills in Microsoft Office software including Microsoft Word and Excel
-
Excellent written and verbal communication skills in French and English
-
Superior analytical and problem-solving skills
-
University Degree or College diploma is an asset
-
Ability to work cross functionally within the organization as well as with customers
-
Proven experience identifying and driving process improvements with the customer
-
Excellent interpersonal skills with demonstrated success working in a team environment
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Professional presence; ability to communicate effectively via phone & email
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Bilingual DC Customer Service Representative
Wolseley Canada
MiltonCustomer Service Full-time
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