Reporting to the Lead ERP Application Specialist (Development and Integration), the ERP Application Specialist (SAP Integration and Development) will provide expertise in the analysis, design, development, implementation, and sustainment of SAP solutions. This is also an exciting opportunity for you to contribute to the development of integrated SAP solutions using SAP best practices.  This SAP position is required to provide next-generation SAP technologies necessary for delivering the FSTP project, working closely with business clients and stakeholders

Major Responsibilities:

The primary responsibilities of this position include, but are not limited to

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Contributes to the planning and implementing of upgrades, new releases, new functionality and deployment of Enterprise Applications Systems to new business units.
• Prepares documentation detailing the processes followed in the Enterprise Applications Systems and assists in the establishment of policies and procedures for these processes.
• Monitors and administers Business Cases, Requests for Proposal (RFP), Requests for Quotation (RFQ), and Requests for Information (RFI).
• Provides suggestions and advice to management on emerging technology trends and guidance on various Enterprise Applications Systems technology roadmaps.
• Assists other areas of the City including Agencies, Boards and Commissions in their implementation of Enterprise Applications Systems Solutions.
• Participates in the planning and developing of short and long term work packages.
• Participates in annual internal and external audit.
• Analyzes the performance indicators and standards for the section to measure operational effectiveness, customer satisfaction and to establish employee objectives. Monitors customer service feedback as appropriate.
• Provides analysis and input into the work estimates, status reports as required for sponsors, managers and/or senior management team.
• Provides support to implement Enterprise Applications in City's divisions and include projects that affect the entire City operation as well as specific Agencies, Boards and Commissions as required through new implementations or upgrades.
• Ensures corporate standards are maintained in the Enterprise Applications Systems.
• Develops and maintains professional relationships with division personnel by providing advice and guidance on the use of the Enterprise Applications Systems.
• Provides support in finding solutions to issues/barriers identified in the operations of the Enterprise Applications Systems.
• Participates on project teams that require technical expertise and leadership in areas involving Enterprise Applications Systems.
• Provides support in the unit's operations related to Enterprise Applications Systems maintenance.
• Provides support and advises to Divisions, City Agencies, Boards and Commissions on various issues related to Enterprise Applications Systems.
• Ensures integrity and security of City's confidential data, records, reports and sensitive information in accordance with corporate policy and SAP standards.
• Analyzes the business needs and identifies best practices by analysis, validation and documentation of the business and system requirements.
• Organizes and assists in workshop creation to formalize designs, modifies and creates business processes that will be used to implement the business transformation solutions.
• Participates in IT initiatives by following the systems development life cycle (SDLC) approach and successfully manages all the phases of initiation, planning, requirements gathering, design, development, testing, implementation and maintenance of the Enterprise applications.

Key Qualifications:

Your application for the role of ERP Application Specialist (SAP Integration and Development) should describe your qualifications as they relate to:

1. Post-secondary education in computer science, or the approved equivalent combination of education and/or experience
2. Extensive experience in ABAP Development (including ABAP Objects). ABAP certification preferred
3. Extensive experience with SAP ECC and or S/4 HANA integration and development
4. Experience with SAP integration methods such as IDOCs, iFlows, and APIs (OData and Webservices)
5. Experience developing business applications using SAP tools such as Fiori, APIs (OData and Webservices) and Workflows
6. Experience designing, documenting, developing, unit testing and performing quality assurance (QA) reviews for repository objects (including enhancements and SAP Interactive Forms by Adobe) using current best practices in ECC, S/4HANA and BTP (Business Application Studio (BAS) and Cloud Integration (CI))
7. Experience using SAP tools such as: SAP Solution Manager (Project Management, Change Management, Service Request, and Incident Management), Jira, Octane, and SAP Quality Center by HP(HPQC)
8. Experience in project methodologies such as: Agile, Waterfall, etc.

You must also have:

• Ability to communicate effectively
• Strong understanding of SAP landscapes as it relates to Change Management using Solution Manager.
• Strong interpersonal skills with demonstrated track record of working effectively with diverse teams.
• Ability to be self-motivated and work with minimal supervision.
• Proven skills to negotiate effective resolution of conflicting business priorities with corporate business clients.
• Strong analytical, problem-solving, listening and interacting skills.
• Demonstrated business acumen to establish and maintain an effective consulting relationship with corporate clients and vendors, with a strong customer service orientation.
• Ability to apply superior time management skills prioritizing concurrent deliverables to meet client demands

Major Responsibilities:

Your primary responsibilities as a Corporate Application Technical Leader (Front-End Developer) will be varied. Specifically, you will:
 

• Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life-cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management methodology
• Directs the day to day work output of staff and resources including the scheduling, assigning and reviewing of work tasks to ensure a continuing and consistent service by sustaining complex, critical enterprise business applications and information.
• Negotiates amongst divisional business and technical stakeholders with multiple points of view to drive consensus for corporate-wide solution designs.
• Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures and emerging technologies.
• Determines project requirements, analyzes and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.
• Applies technical expertise to recommend, develop and maintain corporate policies, procedures and standards that are consistent with legislation to ensure enterprise information and applications integrity.
• Applies technical expertise to ensure security, privacy and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.
• Applies project management expertise to lead and/or input to project management and procurement processes including the evaluation and recommendation of complex technical solutions and professional services.
• On a project basis, provides direction and assigns work to non I&T positions e.g. divisional unit staff (management & bargaining-unit).
• Applies technical expertise to develop and/or input to procurement and project management documentation.  Examples include business cases, RFI/P/Qs, Sole Sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans and risk assessments.
• Communicates effectively e.g. leading and facilitating meetings, preparing and delivering presentations and reports.  Audiences include business/project managers, project team members and other orders of government and external parties.
• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies and legislative requirements.
• Applies a strong understanding of information and technology industry and City priorities over both the short and longer term to advise, develop and maintain City infrastructures, methodologies, tools and techniques; ensures conformance and adherence in daily practice among business and technical teams.
• Actively participates in corporate and cross-divisional initiatives to design, construct and implement business and application infrastructure solutions, such as; data warehousing, document management and electronic service delivery.
• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Generates the plan and directs the project team in the execution of software upgrade activities.
• Applies technical expertise to perform analysis, development and testing for new or enhancements to existing complex, critical enterprise business applications and information.
• Applies technical expertise to support the development and testing environments of complex computing solutions.

Key Qualifications:

1. Extensive experience working independently with minimal supervision on application architecture and integration as well as managing architecture diagrams, technical documents, risk assessment, digital accessibility compliance, and QA/UAT feedback. 
2. Extensive experience in root cause analysis during unanticipated outages by providing troubleshooting and debugging recommendations and support. 
3. Extensive experience in developing Single Page Application development using HTML5, CSS3, JavaScript, JQuery, Bootstrap, and frameworks such as Backbone, React as well as API integration with REST (JSON, XML) APIs.
4. Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training. 
5. Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA) while optimizing accessibility features of the platform (Web, iOS, Android). 
6. Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects. 

You must also have:

• Strong interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements. 
• Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint), process design software (e.g., MS Visio), software requirements management and quality assurance tools (e.g., Blueprint, HP Quality Center), data modelling (e.g., Oracle SQL Developer), project management software (e.g., MS Project) and software version control (e.g., Bitbucket, GitHub), Java, iOS mobile app development, Android mobile app development, OData, WebMethods, web communication, Scrum rapid application development methodology is an asset.
• Knowledge of DevSecOps methodologies, including infrastructure scripting such as Ansible, AWS Cloud Formation with GitLab following test driven development methodologies, is an asset.
• Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
• Ability to implement and support software products and/or reusable technical components that are integrated in business solutions, through modern integration technology using micro-service architecture using Message-queue technologies, including managing product/component release cycles.
• Ability to elicit, drive and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented, and/or the root cause of the problem accurately stated.
• Excellent problem-solving, leadership, facilitation and interpersonal skills.
• Ability to work effectively as a member of a team, collaboratively with others in a multidisciplinary team environment and independently, as required.
• Advanced time management and estimation capabilities and ability to perform several tasks and projects concurrently.
• Knowledge of current and emerging technologies, and skills to evaluate and recommend new technology for introduction into a complex technical environment.
• Ability to develop, maintain and execute both test plans and disaster recovery plans.
• Ability to work flexible hours including days, afternoons, nights and weekends, as required.
• Ability to be on call for support of production systems, as required.
• Ability to travel across various office locations within the City of Toronto, as required.

Requirements:

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

Canadian Banking Technology (CBT) supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Scotiabank’s Data Engineering, under CBT, is responsible for delivering data integration solutions for a variety of business lines.  Our current applications are in support of regulatory, compliance, as well as Big Data Analytics, Cloud technologies, and Risk Reporting requirements.  Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms.

Is this role right for you? In this role you will:

• Contributes to the overall success of the Data Engineering and Data Services in Canada

• Ensures specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  

• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment. 

• Participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions.

• Hands-on development supporting Data integration, Analytics and Cloud environments.

• Contribute to data ingestion, transformation and extraction solutions in Enterprise big data platform (EDL)

• Contribute to data and project design and delivery for some of highly visible and critical projects across bank like TSYS Modernization

• Contribute to translating architecture or design into both logical and physical data models that comply with existing (and evolving) standards and practices.

• Work with the Data Architecture and QA teams

• Understand the risk culture and how it should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with organization values and Code of Conduct, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and AML/ATF/sanctions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• At least 5 years of industry experience in software development using agile methods (Scrum, Kanban, etc.) 

• Excellent understanding of database and data management concepts and technologies

• At least 3 years of experience in working with Big Data including Apache Hadoop, Hive, Sqoop, Spark

• 3+ years of hands-on experience working with Talend or similar ETL (Extract-Transform-Load) tools

• 3+ years of hands-on experience with Java and/or Python 

• Hands-on experience with Unix/Linux Command Line Interface (CLI) and shell scripting

• Working experience with GitHub, JIRA, Confluence, DevOps, Jenkins pipelines, and code promotion

• Strong communication and presentation skills

• Level-3 production support experience is an asset and sometimes required

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 

We are looking for a qualified Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.
• Write well designed, testable, efficient code by using best software development practices.
• Gather and refine specifications and requirements based on technical needs.
• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:
• Providing contribution to design/review process
• Monitoring/reviewing design during development phase.
• Ensure the timely and accurate completion of projects through:
• Production/Input to an overall Project Plan, strategy, and implementation
• Procedural documents completed to support user (guidelines, job aids. etc.)
• Input provided to preparation and execution of testing.
• Conducting post implementation measurement review of projects.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in Computer Science
• 6+ year experience of developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.
• Previous experience in banking industry/financial services is preferred
• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), noSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)
• Version control tools, like Git, Bitbucket
• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)
• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK
• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting
• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis
• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy
• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

The Team

Contributes to the overall success of the Service Management Technology (SMT) team under Global Employee Technology ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

The Role

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Extract and maximize business value by providing solutions that best fit the business (i.e., leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.

Some of the Key Accountabilities include:

• Configure and develop solutions on the ServiceNow Platform (i.e., Workflows, Business Rules, Script Includes, etc.)
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e., ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.

What You Will Bring to Succeed

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certified or training.
• ServiceNow Scripting certification or training a plus.
• 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general). For example, ITSM, ITOM, ITBM, etc.
• 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
• Experience with the Service Graph Connector in ServiceNow a plus
• Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc.
• Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
• Ability to do research and development of new ways to leverage the ServiceNow platform.
• Experience with SecOps modules.

The Workplace

• We are technology partners who help the business transform how our employees around the world work
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation

Contributes to the overall success of the Fraud Management Group globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This role will have accountability for building relationship with key partners in areas such as cybersecurity, risk management, and global operations, while providing effective strategic, tactical, and operational insights through Key Performance Indicators (KPIs) for decision making. 
 

Is This Role Right for You?  In this role, you will:  

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Creates reporting, dashboards and trending analysis across Global Fraud Authentication including KPIs and indicators to provide data driven insights and value-added analysis to inform strategic decision making including projections and forecasts utilizing statistical modelling and works closely with internal and external Partners to understand and align on business requirements and contribute to the connection of end to end Customer Journey data.
• Leverage data analytics tools (Python, R, SAS, etc.) to formulate fraud strategies that minimize fraud losses while maintaining a positive customer experience and controlling operating costs  
• Report regularly on performance of existing fraud authentication strategies deployed globally 
• Identify improvements of existing fraud strategies, procedures and policies
• Maintain performance reporting and liaise with business partners to assess trends that may impact the business
• Drive strong partnership with Fraud Operations to identify opportunities for improvement with focus on risk/return while ensuring alignment.
• Identify and escalate fraud risks that are or will become in excess of the Risk Appetite  
• Lead / participate in the identification, development, and implementation of new initiatives 
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group and other stakeholders
• Participate in discussions with IT partners and vendors on requirements and solution design
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
   

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

•    A University degree in statistics, mathematics or computer science
•    1-3 years analytical experience preferred including statistical analysis, ideally related to Fraud Analytics or Risk Management
•    Experience with coding, organizing, and manipulating large amounts of data (for example Python)
•    Experience with PRM or similar fraud platform strongly desired
•    Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
•    Strong communication skills essential with clients, vendors and management
•    Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

GBME’s Project Excellence Team is searching for Software Engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms.

The successful candidate will have a strong technical and engineering mindset.  You will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within GBME.  

Is this role right for you? In this role you will:

• Design, deliver and enhance new and current solutions and applications
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries
• Coaching and training end users (as needed)  
• Communicate with technical and non-technical audiences
• Assist with ad hoc project work on GBME projects as needed  

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 4+ years’ experience developing, deploying, and maintaining large scale applications with complex integration
• Experience with 1 or more development languages (e.g., Python 3, Pytest, Java 7-11, JUnit, MVC, RDBMS, NoSQL, Redis, RESTful API)
• Comfortable working in an Agile environment, and familiar with Agile development practices (e.g., Automated Testing, Test Driven Development, CI/CD, Behavioural Driven Development) 
• Well-rounded experience of different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit
• Previous work experience in an Agile/Scrum delivery model. 
• Bachelor’s degree in computer science or relevant experience  

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Remote-friendly work environment will provide you with the flexibility to perform at your best. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

***This is a 14 month contract opportunity***

The goal of the innovation hub at Scotiabank with a clear and well-supported mandate to transform the way banking
technology is delivered, by re-imaging the customer experience to deliver new digital value propositions. We have the
support and experience of one of the world’s largest banks behind us and a talented and growing team of industry
leaders driving us forward.

Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about
transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous,
versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to
get things done.

By joining our team you will make an impact on our customers, the banking industry, and ultimately the world.
 

Is this role right for you? In this role you will:

• Conduct remote and in-person usability and user research using a range of methods.
• Drive inclusiveness in principle and practice.
• Conduct usability testing to ensure that our products work for everyone.
• Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to
• share findings and insights from research, and share key feedback from users.
• Incorporate a “continuous discovery” approach to informing and guiding product design and development.
• Work with project teams to help determine research needs, identify the most appropriate methods, create
• protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports,
• and present findings.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for
• the right questions
• Generate insights that fuel ideation
• Evaluate designs through testing, reviews, and critiques
• Conduct research using a range of qualitative methods
• Work cross-functionally with design, product management, data science, content strategy, engineering and
• marketing
• Support other researchers on the team.
• Advocate for the people who use our products
• Contribute to the conversation around best practices around how to build the best software for customers

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Research experience in a product development or service design context
• Hands-on experience gathering requirements, prioritizing, planning research, identifying and recruiting the perfect
• participants, gathering data, analyzing & summarizing results, and sharing findings
• Comfort making design recommendations based on research and best practices
• Familiarity with combining qualitative and quantitative data
• A desire to continually experiment with and develop new methods 
• Examples of how you influenced teams or companies to become more people-centred
• A love of asking questions, seeking answers, and working with others to solve difficult design problems
• Hands-on experience with Adobe Analytics or Google Analytics, and using these tools to add insight to research
• studies
• Spoken at conferences or written about research, UX, design, or strategy
• Experience measuring or demonstrating the impact of research and design (ROI)
• Taught research methods in any context
• Explored non-traditional recruitment pools for research
• Experience using empathy labs in a UX research context
   

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid 

***This is a 1 year full-time contract opportunity***

The successful candidate will have the opportunity to work with a top Digital team for one of the top 5 Canadian Bank. You will have a unique chance to help one of the fastest-growing business units become a leader. You will help scale, enable, and drive online & mobile development excellence as our team continues to deliver innovative solutions to Scotia customers.
 

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Be the bridge between multiple parties including: our business, control functions, technology partners and our engineering teams, responsible for delivering exciting products in the Digital Banking Unit
• Help scale, enable, and drive online & mobile development excellence as our team continues to deliver innovative solutions to Scotia customers
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes

 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Experience as a Business Systems Analyst – need strong experience with requirement gathering and documentation creation.
• Agile Scrum experience – demonstrated understanding of Agile concepts, agile estimations and ceremonies.
• Hands on experience with architectural diagrams
• Experience with microapps and Microservices architecture
• Experience JIRA, Confluence, MS Project, MS office suite or equivalent tools, understanding of and experience with JavaScript.
• Financial software development organization experience.
• Experience facilitating onboarding processes.
• Excellent communication skills (verbal and written), attention to detail.
• Able to simplify complex situations and navigate ambiguity.
• Strong stakeholder management skills.
• Post-secondary – ideally in a technical field such as computer science, computer engineering or related field.
• Agile certification an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
Working location condition: Hybrid

Position Overview:

The Analyst, Restaurant Technology Support, is responsible for the support oversight for our restaurants with our support partners and our internal support team. By effective and strategic monitoring of our core support partner metrics, the support manager will help drive support improvements through process improvements and gap analysis. The Analyst, Restaurant Technology Support will use the latest technology tools to develop and implement solutions stabilizing our support organization  

Applicant should possess interpersonal skills that will drive strategic and tactical conversations with our support partners and cross functional teams to improve restaurant technical operations. Good communication, interpersonal skills, and deep understanding of building strategic vendor partnerships are necessary for this position. Streamline processes to improve restaurant technology support, resulting in profitability across all national markets.

Desired Knowledge, Skill Sets, and Abilities

• Drive continuously performance improvements with all support partners including internal teams
• Develop and mature relationships with cross functional partners, equipment suppliers while aligning strategic strategy with operational performance goals.
• Establish regular cadence of communications with global cross-functional support teams to gain alignment and identify process improvements from start to finish for all projects.
• Review support partner performance KPIs to identify opportunities and build action plans to ensure KPI are met
• Utilize superior problem-solving skills, project management, multitasking abilities to drive root cause analysis with aligned stakeholders.
• Foster and maintain data order containerization and system orchestration through tool virtualizations.
• Comfortable working with minimal supervision while driving cross-functional national support projects.
• Drive projects while focused on attention to detail, potential risks on scalability, and timing to implement initiatives.
• Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels as required.

Education and/or Experience:

• French fluency required
• Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.
• Experience using enterprise integrated software suites, such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL.
• Certifications and Experience: Six Sigma, ITIL Fundamentals- IT Service Management are all highly desired
• High degree and understanding of relational database concepts, formulations, digital transference models, sales order aggregations, process vulnerability evaluation, point-of-sale routing, and restaurant terminologies.
• 2-3 years’ experience working in a leadership capacity within a service desk.