All jobs within 50 km around Little Portugal in IT & Telecoms

CLOSING DATE:  September 19, 2024

AREA OF RESPONSIBILITY:

Reporting to the Senior Manager, Core Infrastructure, this role is responsible for development, management, and execution of a comprehensive I.T. security program, and leading the team of information security professionals to protect the integrity and security of the Corporation’s computing and network infrastructure and environment.  This subject matter expert collaborates with senior business and technology staff and external agencies to create and implement an IT governance and risk management policies and standards; audit and monitor IT enterprise risks and practices for compliance and manage discovery and recovery situations. This resource is expected to operate on a senior level and may be required to perform high profile and highly confidential investigations and report findings to senior management, Council, Legal division, Courts or other regulatory bodies. This resource is also responsible for performing annual PCI (Payment Card Industry) compliance reviews and internal audits and advise senior management on matters of cyber security in terms of business continuity and reputational risk. The resource will be participating in multiple governance forums on behalf of IT management as well as external industry regulatory and peer forums.

1. Manage corporate information security program. Research, develop and lead the implementation of the Corporation’s I.T. security program. Recommend a suitable set of controls, including policies, processes, procedures, organizational structures as well as software and hardware functions. In conjunction with other business management processes, establish and maintain regular monitoring, review and improvement processes to ensure that specific security and business objectives of the Corporation are met. Initiate plans and programs to maintain information security awareness. Ensure proactive risk management through the implementation of information security controls coordinated across the organization.

1. Staff management. Provide direction and guidance to union and non-union technical staff (security systems specialists, and security administrators) and outside consultants who are administering technology solutions such as firewall servers, intrusion detection systems, information security policy enforcement systems, etc. Establish performance objectives and work assignments, and motivate staff through coaching and guidance. Provide technical I.T. expertise to assist in task accomplishment. Responsible for adherence to Human Resources and Health & Safety policies. Provide performance feedback. Assess staff needs and make recommendations for training & professional development or recruiting

1. Operational excellence. Ensure support documentation is current, accurate and useful. Recommend appropriate hardware/software upgrades and changes. Continually monitor internal and external environment and maintain industry knowledge and peer connections in order to foresee trends and avert risks that may impact the integrity of the environment. Respond to emerging security issues and recommend best solutions. Prepare and monitor the operating and capital budget for own area, and contribute to the overall departmental budgeting process. 

1. Information security incident management. Ensure that information security incidents are addressed in a timely and professional manner. Undertake highly confidential forensic investigations based on real or perceived threats to the organization.  Analyze data from multiple information sources and formulate a conclusion based on evidence.  Notify appropriate individual (eg: Director of HR) of findings, and follow up as may be required. 

1. Compliance Monitoring. Advise on the best way to meet compliance requirements while allowing operation of departments and excellent service delivery. Monitor all activity associated with the corporate I.T. Usage Policy compliance and report regularly to senior management. Identify all relevant statutory, regulatory and contractual requirements in regards to information security and develop strategy to ensure compliance. 

1. Technical expertise. Participates on project teams to provide direction in regards to security architecture and measures to protect the Corporate computing environment. Influences vendor relationships by providing assessments and sign-off to ensure new and peripheral computer systems meet the City’s standards of security and protection of public interest. Participate and lead initiatives that support governance, risk and quality controls.  Oversee the Privacy Impact Assessment process for all Technology applications and system prior commissioning.  Conduct specific reviews and audit to ensure compliance of project outcomes, processes, policies and standards to architectural design and risk controls.  Evaluate performance of project goals to objectives and desired value and provide independent opinion and advise on same for future projects. 

1. IT Risk Management. Oversee the design, development and implementation of City of Brampton IT Enterprise risk management policies, standards and controls.  Oversee the design, development and implementation of the City’s IT disaster recovery including business impact assessment and implementation of contingency planning, situation analysis and recovery.  Scanning and monitoring processes and systems by internal or external entities to determine and assess threats for all environments.  Monitor and assure compliance to policies, standards and legislative regulations.  Conduct high profile and confidential investigation and discoveries authorized by the appropriate level of management or authoritative bodies. Report findings for corrective or preventative measure to senior management, Council, legal, court or other regulatory bodies. 

1. IT Quality Management and Continuous Improvement. Consult and advise senior management on matters related to implementation of IT quality controls per industry and regulatory standards such as the Ontario Privacy Commission, COBIT, ISO, ITIL and more.  Work with IT management to integrated processes and services with broader business objectives and develop related Service Level Agreement(s) for new technologies.  Conduct benchmarking and research to keep the City abreast with changes to regulations, IT governance, risk controls and best practices; advise to improve and enhance policies and performance of standards.  Participate in internal and external industry forums to showcase and promote the City’s good government practices and share learning of same with the organization. 

1. IT Governance. Collaborate and work with IT and business Management to develop IT policies and standards to comply with regulatory requirements, City’s by-laws, Risk management and best practices to safe guard the City from liabilities and keep policy current with the proliferation and changes in technology. Work with internal and external Audit to produce, communicate and coordinate IT audit reports and activities.  Advise management and Council on breaches, critical issues or liabilities in relationship to IT compliance.  Conduct periodic reviews of IT applications and systems to assess compliance and conformity.  Participate in relevant committees or forums to provide subject matter expert opinion on matters related to IT governance and risk. 

1. Relationship Management. Build and maintain internal and external relationship with all levels of management and agencies. Participate in cross-functional teams to maintain and awareness of service levels for internal clients 

SELECTION CRITERIA:

EDUCATION:

• University degree or diploma in Computer Sciences or equivalent.
• Combination of industry-recognized certifications such as CISSP, CEH,ISO 27001,ITIL, Project Management, MCITP, CCNA, CCNP are considered an asset

REQUIRED EXPERIENCE:

• 10 or more years of progressively more responsible experience in Network and Information Processing Systems Infrastructure security management.
• Knowledge of operating systems, web applications, and database security solutions
• Minimum 3-5 years of supervisory or team leadership experience.

      OTHER SKILLS AND ASSETS:

• Municipal and/or unionized environment experience an asset
• Experience with Project Management methodology
• Practical knowledge of ITIL and ISO127001 practices
• Post secondary degree or diploma in Information Technology related disciplines, Master is an asset;
• 10 years and in depth knowledge and experience in Information Technology industry with emphasis on IT Governance, Risk Management, investigation, audit and security, municipal knowledge is an asset;
• Must Have certification by ISACA in related to IT Security or Risk Management
• Project Management Certification is an asset
• Enterprise Architecture Certification is an asset
• Proven track record of IT audit or risk management, references will be required
• Exceptional analytical, problem solving, project management, organization and communication skills;
• Strong business and political acumen;
• Advanced level of use of technology to perform role;
• Strong leadership qualities

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of West Tower.

SALARY GRADE:  11

SALARY RANGE:         1ST STEP:         $84,375.20 per annum

                                       2ND STEP:         $88,816.00 per annum

                                       JOB RATE:        $93,457.00 per annum

JOB TYPE:  Union

CLOSING DATE:  September 10, 2024

AREA OF RESPONSIBILITY:

The incumbent is responsible for the building, maintenance, and troubleshooting of the Corporation’s indoor cable plant. This includes all aspects of network cabling administration (design, procure, install, upgrade, modify, enhance, monitor, troubleshoot, and document) to ensure the City’s cabling infrastructure meets industry standards and accommodates business needs.

Reporting to the Manager, Network and Telecommunication, act as the first point of technical reference for members of the division.  Develop solutions and processes to improve client productivity.  Provide technical direction, advice and guidance to Technology Specialists and other IT staff.

• Act as a project team member for projects of a technical nature which include researching, evaluating, testing, making recommendations, planning and assisting in the implementation, deployment and support of new and existing hardware and software solutions.
• Assist with testing, packaging applications, software updates and fixes for deployment to computers enterprise-wide. Responsible for determining strategies for the distribution of these items.
• Provide technical direction, advice and guidance to the Technology Specialists and other IT staff in the functional aspects of hardware and software solutions. This includes trouble-shooting, analysis and resolutions procedures.
• Responsible in the review, prioritization and assignment of call tickets to the appropriate 2nd and 3rd level technical support staff.
• Maintain the deployment management system (Microsoft SCCM or Crestron Fusion) for all new and existing drivers to all new and existing hardware currently in the Corporation.
• Responsible for the acquisition and lifecycle management of productivity tools to be used enterprise-wide.
• Create, update and provide documentation of the technology configuration and share the information by distributing to the support teams.
• Assist in the administration and support of core IT systems.
• Performs other similar and related duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of over two and up to three years or equivalent in Computer Sciences / Engineering Technology or related discipline.
• Over four (4) years, up to and including eight (8) years of progressive experience in a technical support environment.
• Valid Ontario G driver’s license (asset).
• Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
• In-depth knowledge and technical support experience in: client-server software and/or browser based solutions; computer and/or audio visual hardware; Crestron systems, Microsoft Windows OS; Citrix ; Apple Mac OS; Microsoft System Centre; Microsoft Office and TCP/IP, Mobile device management; Microsoft Intune; Telephone Expense Management (TEM) systems administration; Apple iPad/iPhone IOS and devices; Android Tablet and Phone devices an asset.
• Comprehensive knowledge of support procedures in a technical environment, including automated call logging and issue trouble-shooting, analysis and resolution processes.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service an asset.
• Ability to work independently or as part of a team an asset.

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

CLOSING DATE:  July 30, 2024

AREA OF RESPONSIBILITY:

Reporting to the Manager, Information Governance, the Information Management team implements and administers the corporate records and information management program. The Information Analyst is responsible to identify areas of concern, complete information audits, recommend solutions, provide training and monitor program compliance.  Show others how to perform tasks or duties.

• Participate in corporate level planning, strategies and initiatives and assist with the development, implementation, delivery and maintenance of the City's Records & Information

Management Program.

• Review records for compliance, recommend changes for improvement and initiate solutions.
• Identify and analyze records management needs, recommends and initiates buy in to strategic solutions.
• Oversee and recommend vital records preservation.
• Provide guidance, training and verify and assign work to team members.
• Administer and oversees record storage and disposition.
• Develop and deliver training programs in support of the corporate Records and Information Management program and its system(s).
• Troubleshoot problems with corporate records management software and assist user groups, document programming and software deficiency issues.
• Classify and catalogue information collections. Oversee the receipt of corporate legal agreements.
• Oversee quality control of digitization strategy and images.
• Interact with counterparts in other municipalities for benchmarking purposes. Participate with professional organizations such as AIIM and ARMA via conferences, webcasts, discussion groups etc. to keep abreast of current trends and issues in the records management industry.
• Participate in sub-committees as required.
• Performs additional similar and related duties as assigned.
• Participate in corporate level planning, strategies and initiatives and assist with the development, implementation, delivery and maintenance of the City’s Records & Information Management Program;
• Provide direct support, guidance, and training on records, IM policies, principles & procedures as well as recordkeeping software;
• Assist with the implementation and on-going administration and maintenance of the Corporate recordkeeping systems;
• Perform business analysis of functional requirements to identify information, procedures, and decision flows;
• Develop and deliver/ publish corporate communications including training and awareness campaigns, website content, bulletins, etc.
• Review records and provide statistical reports on records lifecycle, data completeness, accuracy and compliance with process instructions;
• Maintain an accurate inventory pertaining to the capture, storage, retention, retrieval, and destruction of City records;
• Maintain archival relationship with Peel Art Gallery, Museum and Archives, and oversee preservation and access for corporate archival records that have reached disposition;
• Supervise quality assurance of electronic imaging to ensure compliance with Canadian and International document imaging standards;
• Test new technology solutions;
• Assist in the municipal election as needed by the Clerk’s Office; and
• Other duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of three to four years, or equivalent in Records Management, Library Sciences or Public Administration.
• Over two (2) year, up to and including four (4) years of experience in file classification, retention scheduling, archival/ record centre operations, and electronic records management, preferably in a municipal government or other government organization.
• Knowledge of legislation applicable to records management and the Municipal Freedom of Information and Protection of Privacy Act, records management and imaging standards and processes.
• Working knowledge of Microsoft Office and electronic document management systems, preferably SharePoint.
• Professional development through ARMA International or the Association for Information and Image Management (AIIM) is an asset
• Exceptional written, verbal and interpersonal communication skills, including report writing and presentation skills
• Superior analytical and problem-solving skills, including the ability to recognize symptoms, diagnose causes and identify alternative solutions.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As a Cloud Support Manager at Rogers, you will lead and manage a team of Cloud Support Specialists that use leading-edge technologies to deploy and maintain IaaS & PaaS services in a public cloud environment. This is a key role within the Public Cloud team that interfaces closely with other teams that are operating in the public cloud, to ensure a best-in-class customer experience to our business partners and end users. The ideal candidate is a self-starter with a strong focus on collaboration, monitoring, incident prevention, continuous improvements, and an innovative mindset that will lead to operational efficiencies. The candidate must have a strong track-record of leading a team, providing customer and technical support.  

What you will be doing...

• Manage and develop a team of Cloud Support Specialists to continuously monitor and maintain cloud applications and services.
• Manage 24/7 on-call rotation, provide escalation support for high severity production issues and help deliver first class service and support to customers.
• Work closely with vendors to ensure platform availability and incident response.
• Lead cloud incidents, RCAs and post-mortems, facilitating Incident and Problem Management to prevent repeated incidents and adhere to agreed service levels.
• Provide insights and recommendations for service or application improvements.
• Lifecycle & patch management for IaaS and PaaS Cloud Services.
• Participate in daily sessions with the larger Cloud team, collaborate with Operations and Engineering to obtain a deep understanding of the Public Cloud usage.
• Develop standards and contribute towards the overall strategy of production support.
• Troubleshoot and resolve technical operational issues related to cloud Infrastructure.
• Ensure knowledge of the platforms is accurately maintained and play a lead role in ensuring the transfer across all support staff.

What you have...

• Experience as a client facing hands-on Lead or Manager of Cloud Support.
• Customer centric and realize the value of providing excellent customer service and support.
• Technical knowledge of at least one public cloud provider (Azure, AWS, OCI or GCP) and core understanding of the cloud service models (IaaS, PaaS, SaaS)
• Ecstatic about Public Cloud, and familiar with end-to-end build and deployment processes.
• Proven leadership skills and the ability to motivate teams. Exceptional abilities at mentoring and engaging others, empowering your team, and inspiring them to excellence.
• Experience working both independently and, in a team-oriented, collaborative environment is essential.
• Strong written, interpersonal, and oral communications skills and ability to communicate effectively to senior management.
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Knowledge of container technologies (Azure AKS, Docker, Kubernetes, EKS, ECS)
• Strong knowledge and awareness of modern system administration, monitoring & observability, orchestration, configuration management and process management tools (i.e. Azure Monitor, AWS Cloud Watch, Log Analytics, Dynatrace, Zabbix, Grafana, Linux / Windows OS, Apache, NGINX, Git, Ansible, Azure DevOps, Cloud Formation, Terraform, or similar).
• Familiarity with fundamental networking/distributed computing environment concepts; NFS, key-based SSH; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTPS, SSL, SSH, AD
• A solid understanding of programming and scripting languages (Bash, Python)

 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Information Technology

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College/CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year
Computer and technology knowledge: Android, Java, JavaScript, SQL
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be able to work under pressure
• The candidates should be able to sit for extended periods

Other Requirements:

• The candidate should be accurate and initiative

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Benefits:

• The candidates will get free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such College/CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to develop and document software testing plans, install software and hardware, and configure operating system software in preparation for testing

• The candidates should be able to execute and document results of software application tests and information and telecommunication systems tests
• The candidates should be able to develop and implement software and information system testing policies and procedures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]