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Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be responsible for a designated zone of job sites contracted for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations.

Key Responsibilities: Functioning as a core member of the operations team and in support to the Director of Operations the Cleaning Inspector will:

• Ensure client accounts are provided with a high level of service through supervision and coordination of activities by cleaners and Subcontractors
• Maintain operational continuity at job sites and attend to any day time emergencies
• Respond quickly and efficiently to all operational requests
• Report any safety or security issues to Operations department
• Perform internal audits, prepare reports of findings, and maintain records of corrective actions
• Inspect facilities to ensure safety and cleanliness standards are met
• Coordinate, review and report on the field quality inspections to ensure safety, security and cleanliness
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility issues efficiently
• Follow up with cleaners and Subcontractors to ensure they are completing all required tasks and are in compliance with relevant legislation, standard criteria and corporate policies.
• Ensure Subcontractors and cleaners are cleared/ trained through all security protocols
• Train cleaners and Subcontractors in performing duties
• Maintain work/periodic schedules according to client needs
• Demonstrate the values of the company and lead by example at all times in order to cultivate a culture of quality and best practices
• Monitor absences, turnover and ensure flexible cover arrangements within short notice
• Track inventory and equipment
• Protect company’s and clients assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Job Requirements:

• 2+ years of applicable experience in a Cleaning/ Service related field
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Valid Ontario driver's license and own vehicle
• Familiarity with janitorial/battery operated equipment
• Intermediate computer skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines.
• Effective attention to detail and a high degree of accuracy

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a client site setting. The noise level in the work environment is usually moderate

Overview

Overview

Overview

Overview

Position: Operations Supervisor – Montreal

Department: Service Area Operations

Location:       Service Center , 4204, Industriel Blvd, Laval (Quebec) H7L 0E3

Type:                        Permanent, full time

As part of his/her duties, the successful candidate will be responsible for coordinating and directing all activities surrounding the operations and maintenance of the Service Areas under his/her responsibility.

Main responsibilities  :

• Directly supervise a team of 5 housekeeping team leaders and indirectly 15 to 30 establishment housekeeping attendants;
• Integrate new employees, train them in tools, work procedures and hygiene, safety and environmental procedures. Enforce health and safety and ergonomics rules;
• Ensure that established operational standards are met in each Service Area and enforce the requirements set for interior and exterior maintenance;
• Support human resources management in terms of disciplinary measures, hiring and dismissals, and handle more complex cases;
• Develop development plans and effectively manage the supply of maintenance products to service areas and carry out regular monitoring;
• Participate and collaborate in the submissions of various contractors for general maintenance work to be carried out and contribute to the optimization of the Service Areas;
• Perform various inspections at multiple levels and document with available tools;
• Accompany external maintenance visitors during major repairs and provide assistance as needed, perform minor repairs as needed;

Professional requirements :

Training:

• Professional studies diploma (asset);

Experiences:

• Three (3) to five (5) years of management experience in commercial building maintenance, team supervision and customer service;

Knowledge and skills:

• Experience in personnel management focused on communication and coaching;
• Excellent verbal and written communication and interpersonal skills;
• Leadership and analytical skills;
• Have a valid driving license and be able to travel long distances;
• Proficiency in the Windows environment and its main software (Excel and Word);
• Experience in a negotiation context, strong analytical skills, and a sense of vision.

Language skills:

• Bilingualism an asset (French and English);

Our offer *

• Stimulating professional challenge;
• Company car and benefits included;
• Training adapted to the needs of each candidate;
• Dynamic work environment;
• Full range of benefits*:
  • Group insurance
  • Possibility to enroll in a retirement plan or a stock purchase plan
  • And even more.

* Certain conditions apply.

Reporting directly to the Branch Manager, the incumbent is responsible for autonomously managing, establishing, maintaining and reviewing work schedules. He/she must also fill vacant positions with available employees, inform employees of schedules and minimize overtime by implementing effective scheduling strategies.
Job Requirements:
 

MAIN FUNCTIONS:

• The duties listed describe the job role of this position. Specific responsibilities and tasks may vary and be documented separately. The employee may not be required to perform all duties listed. Additional responsibilities may be assigned and duties may be modified, depending on business needs.
• All responsibilities or tasks are considered core functions, unless such responsibilities or tasks are unrelated to the listed functions, in which case they are considered other (non-core) functions.
• Employees are held accountable for the successful performance of duties. Job performance standards may be documented separately and may include duties, objectives, responsibilities or tasks not specifically listed herein.
• When performing duties, responsibilities or tasks, employees are required to know and follow safe work practices and to be aware of the company's policies and procedures relating to workplace safety, including but not limited to safety rules and regulations. Employees are required to inform the manager after becoming aware of unsafe working conditions.
• All duties, responsibilities or tasks must be performed in an honest, ethical and professional manner and in accordance with applicable company policies and procedures. In cases of uncertainty or lack of knowledge of company policies and procedures, employees are required to seek clarification or explanation from the senior manager or an authorized company representative.
  RESPONSIBILITIES:
• Manage work schedules of security guards and supervisors at client sites; manage the scheduling process to optimize operating results and minimize overtime; determine the best resolution to staffing issues.
• Ensure position coverage at all times; track leave requests, including vacation and personal leave requests to ensure position coverage; respond to emergencies, cancellations and absences to ensure positions at client sites are covered; act as a call center for remote positions.
• Ensure accuracy of payroll hours and billing data; verify billing and payroll reports and correct discrepancies; interact with accounts receivable and payroll departments to make corrections.
• Stay up to date with site contracts and training requirements, availability and hours worked of security guards.
• Coordinate schedule changes with management, supervisors and staff; act as liaison with customers, management and staff to resolve scheduling, training, billing and payroll issues.
• Ensure sufficient security personnel are available to cover vacancies created by absences and cancellations.
• Coordinate daily assignments and schedules of supervisory staff; inform supervisors of schedule changes and new security guard schedules.
  Inform management of vacancies as they arise; assist in screening security guard candidates; interview new security guards as required to determine availability for vacant shifts; fill security guard positions according to requirements and qualifications.
• Make recommendations on the removal of security officers from positions based on customer complaints, attendance issues and other performance problems; advise management on staffing issues that may arise as customer requirements change.
• Administer progressive discipline as needed.
• Maintain records of security officer qualifications, accreditations and training and coordinate on-site training requirements with on-site supervisor to meet client needs.
• Manage key and equipment control processes.

POSITION SPECIFICITIES:

• In-depth understanding of security activities.
• Accurately assess employees' strengths and development needs and provide feedback and coaching as deemed necessary.
• Must be able to organize and prioritize to ensure efficient operations and accomplish stated objectives.
• Must have a high level of experience interacting with people within the organization and have the ability to adapt to the varying levels of communication required for each group.
• Must possess the ability to discuss positive and negative situations with these individuals in a manner to ensure that the necessary objective is achieved with a positive outcome.
• Strong communication and interpersonal skills.
• Ability to work variable hours, including on-call responsibilities outside of business hours.
• Proficiency in various software, including Microsoft Word, Excel and PowerPoint.
• QUALIFICATIONS :
• College diploma in a related discipline or equivalent.
  At least two (2) years of related experience.
• WORKING CONDITIONS (physical/mental demands):
• With or without reasonable accommodation, the incumbent must possess the physical and mental capacity to perform the essential functions effectively. In addition to other demands, the demands of the position include, but are not limited to:
• Maintain calm when interacting with authorities, senior management, customers and staff, occasionally in emergency conditions and pressure situations.
• Submit to and meet company standards for background and reference checks and behavioral screening tests.
  Manage multiple tasks simultaneously.
• Processing and being exposed to sensitive and confidential information.
• Regularly use a vehicle to carry out tasks.
• Travel regularly or frequently to various company offices and other locations.
  Lead, motivate, train and mentor staff in a positive manner.
• Read and analyze reports and data, including use of computers.

#AF-QUEBEC

Overview

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

The Production Supervisor position is responsible for coordinating and direct the activities of the production department to maximize productivity and minimizing costs while maintaining quality. Primarily accountable for inspecting product to verify production specifications are met and train and supervise production personnel. Additional responsibilities include directing shift supervisors on production volume, quality standards, cost constraints and scheduling requirement ensuring effective utilization and maintenance of plant resources, recommend major equipment purchases.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

· Manage, initiate, and direct the activities of employee's and equipment.

· Allocating work to employees, setting production targets and communicating precise instructions.

· Ensure effective employee relations.

· Respond to employee concerns promptly and work with HR to resolve.

· Monitor and initiate training activities in their department and all related documentation.

· Works and ensures that all employees work in a safe manner, in a safe environment.

· Conduct employee meetings.

· Complete performance evaluations for their department as required.

· Perform weekly safety inspections, 5s inspections, Layered Audits.

· Complete tasks as assigned from Monthly Workplace Inspections.

· Participate in the corrective action process.

· Able to troubleshoot equipment.

· Speak with managers and supervisors to explain progress of jobs and to obtain instructions and tasks.

· Teach employees and less experienced workers to install new equipment, perform maintenance tasks and troubleshoot mechanical and electrical faults.

· Develop and plan employees’ days, schedule appointments and adjust schedules.

· Assume a wide variety of roles to coordinate job tasks with those of junior workers, co-workers and subcontractors.

Credentials

· High School Diploma or equivalent general education.

· Journeyman/woman trade certification in related field considered an asset.

· Minimum three years of machine shop experience and supervision experience considered an asset.

· Ability to operate and troubleshoot machines and equipment.

· Ability to use basic computer applications and software such as Microsoft Word, Excel and Outlook.

· Able to read completed inspection forms to ensure all maintenance, repair and inspection tasks have been adequately completed by workers.

· Identify structures and locate dimensions in scale drawings.

Desired Characteristics

· Knowledge of applicable employment and safety legislation.

· Ability to continuously learn to keep up with new technologies, new products, new information and regulatory changes within industry.

What Linamar Has To Offer

· Opportunities for career advancement.

· Community based outreach supporting both local and global initiatives and charities.

· Social committees and sports teams.

· Discounts for local vendors and events, including auto supplier discounts.