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Job Summary

Under the Supervision of the Revenue Systems Coordinator, this position performs a variety of clerical duties in the Revenue Systems section.

Duties & Responsibilities

• Enters and records data related to parking tickets issued, payments, authorized cancellations and changes, animal licenses, sundry accounts receivable invoices, payments, credit memos, and returned mail.
• Prepares batches of, verifies and records data related to parking tickets issued, payments, authorized cancellations and changes and S.A.R. invoices, payments and credit memos.
• Researches and responds to inquiries related to the Revenue Systems Section data, including dealing with external agencies, other civic employees, and the public.
• Opens, sorts and distributes incoming mail from the night depository, the Corporate mailroom and various remittance agencies.
• Verifies payments against remittance slips to ensure completeness and accuracy.
• Batches and balances payments and payment stubs, e.g. utilities, taxes and parking tickets.
• Processes payments using computerized remittance-processing equipment.
• Reconciles totals posted to computer systems with control totals recorded and researches any discrepancies.
• Researches payments where information is missing and completes and forwards the necessary documentation.
• Contacts the public, orally and in writing, regarding payments received that are incorrect or incomplete and maintains the required control documentation
• Acts as back up cashier, when required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Graduation from a recognized, one year, post-secondary business related program.
• Typing speed of 55 w.p.m.
• Two years' related office experience.

Knowledge, Abilities and Skills

• Knowledge of business English and mathematical calculations.
• Knowledge of modern office practices and procedures.
• Knowledge of basic accounting procedures.
• Ability to make decisions/ problem solving in accordance with established policies and procedures
• Ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Ability to maintain accuracy and attention to detail.
• Ability to work independently and participate effectively as a team member and to adapt to changes in scheduling, procedures and office equipment.
• Ability to deal courteously, tactfully and effectively with the public and civic employees.
• Ability to communicate effectively, orally an in writing.
• Ability to handle large amounts of cash and follow cash security procedures
• Skill in the operation of a computer with word-processing, spreadsheet and database software.

Requires Security Check

Under supervision of the Manager, Customer Services, this position provides clerical support to the Planning and Development Department and oversees records maintenance of the Department’s Information and Records Management System.

Duties & Responsibilities

• Assists in the implementation and maintenance of the Department’s Information and Records Management System.
• Assists with evaluating solutions for improvements in the Department’s Records and Information Management procedures and processes.  
• Assists with establishing goals and priorities, setting standards, and evaluating effectiveness of the operation to achieve greater efficacy of services to ensure the achievement of operational, administrative and legislative requirements.
• Analyzes and identifies Department records to determine appropriate classification and retention.
• Assists with administrative tasks related to requests for information under The Local Authority Freedom of Information and Protection of Privacy Act, including the management of confidential information and records pertaining to the requests.
• Assists staff with training and use of the electronic records and information management software and other day to day records and information related matters.
• Scans, edits and indexes all documentation. Maintains proper filing system of documents according to the corporate filing policy.
• Types, formats and processes a variety of Department correspondence, manuals and reports, from written copy and electronic sources.
• Participates in continuing records management education, e.g., Association of Records Managers and Administrators seminars.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Grade 12 education.
• Graduation from a recognized business college.
• Typing speed of 55 w.p.m.
• Three years' diversified and progressively responsible office experience.

Knowledge, Abilities and Skills

• Considerable knowledge of business English and arithmetic.
• Considerable knowledge of modern office practices and procedures.
• Knowledge of the terminology used in building design and construction.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize duties and responsibilities.
• Ability to make decisions in accordance with established policies and procedures.
• Skill in the operation of a computer with word-processing, spreadsheet and database software. 

JOB SUMMARY

The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing receptionist service by: answering all incoming calls and inquiries made in person, courteously and efficiently; providing typing service; and ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of related experience

KNOWLEDGE

• Office practices and procedures, including records management
• Computer software applications MS Word, Excel, Electronic Mail
• Office equipment (fax, photocopier)
• Sound knowledge of the branch’s programs and structure combined with good knowledge of the department and general knowledge of the city at large
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent telephone skills
• Type accurately at 40-60 wpm
• Use tact, discretion and confidentially, combined with reliability and good judgment
• Gather and compile statistical information
• Communicate effectively, both verbally and in writing
   

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for the customer-centric public library activities, programs and services offered by the Library's 33 branches, mobile and digital services, to meet the needs in their catchment area.

You provide information, reference and readers advisory services; develop, implement and conduct children’s programs; provide circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; and perform routine collection maintenance duties.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician, Early Childhood Education, or related field.

Minimum of 1 year of related experience working with children’s programs.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult programming.
• Trends and techniques for developing effective library programming for children.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library’s policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

• To deliver library programs to a range of users including pre-schoolers, school age and adults.
• Use tact, discretion and confidentiality.
• Excellent verbal communication skills.
• Exercise effective judgement and independent decision-making capabilities.
• Ability to design and create thematic displays.
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft Windows.
• To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
• Minimum keyboard skills of 25 wpm.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.

This job posting includes screening questions. Please answer the following questions when applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?