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Weekly Hours: Approximately 35 

This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

The Data Entry Administrator provides inbound telephone customer support and determines the nature of the call or inquiry.  This role requires communicating  daily with internal and external customers via telephone, fax, and email. Additionally, this position inputs and processes domestic and international shipments in accordance with UPS and local government policies. 

Job Type: Part-Time - Permanent

Work Location: 12424 Dixie Road, Caledon, ON L7C 2L8, Canada

Workdays: Monday through Friday (5 days a week)

Shift Start: 6:00 PM to 11:30 PM

Shift Duration: 3 -5 hours per day (Start times/finish times may vary with operational need.  Flexibility required)

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

KEY RESPONSIBILITIES:

• Screen and manage all incoming calls efficiently
• Accurately input data into UPS systems, ensuring adherence to specified deadlines
• Review and forward legal documents to the appropriate parties
• Provide administrative support to the management team to facilitate smooth operations

REQUIREMENTS:

• Strong verbal and written communication skills
• Proficiency in MS Office applications
• Accurate typing speed of 40+ words per minute
• Ability to work independently with minimal supervision
• Capable of lifting up to 70 lbs. without assistance
• Excellent multitasking abilities
• Ability to thrive in a fast-paced environment
• Flexibility to work varying shift hours, five days per week

COMPENSATION AND BENEFITS:

• Paid training
• Weekly Pay/ Direct Deposit- Every Friday
• Personal Paid Days off (after 60’s days initial probation)
• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 weeks)  
• Extended Health Care Benefits (Vision, health, life insurance, and dental benefits after one year of service)
• Immediate access to UPS ‘Employee Discounts’
• Free Onsite Parking
• Employee Referral Bonus Program (conditions applied)
• Opportunity for advancement within a Fortune 50 Company

WORKING CONDITIONS:

• Exposed to changing temperatures when working in a warehouse environment

What is the opportunity?

RBC Family Office Services assists clients in creating comprehensive financial plans and estate planning strategies. As the Regional Administration Coordinator you will be responsible for providing support to the Financial Planning Specialists, Will and Estate Consultants, and Business Owner – High Net Worth Planning Services Specialists to enable them to focus on providing superior client service.

What will you do?

• Oversee the efficiency of day-to-day operations

• Fulfill administrative duties: Printing, packaging ,and mailing of client reports

• Manage specialist calendars and meeting materials

• Complete monthly expense reports

• Maintain and order equipment and supplies

• Manage files and records, and complete travel arrangements

• Assist with preparations for business seminars and special events  

What do you need to succeed?

Must have:

• A minimum of two years of experience in a similar position in the financial industry

• Strong working knowledge of Microsoft Office

• Effective written, verbal and electronic communication skills

• Self-motivated and able to work with minimal supervision

• Ability to work effectively with others and be perceived as a team player

• Ability to work under pressure to meet deadlines

• Good attention to detail

• Strong time management skills

Nice to have:

• IFIC

• CSC

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

• A world-class training program in financial services

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to take on progressively greater accountabilities

• Ability to make a difference and lasting impact  

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

VANCOUVER

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-10-02

2024-10-31

What is the opportunity?

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

2701 HWY 6:VERNON

VERNON

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-09-06

2024-10-19

Posting End Date:

October 10, 2024

Bargaining Unit/Local: Unifor Local 938 London Office

Primary Location: London, Ontario

Rate Classification/Pay Range: $31.89 per hour.

Number of Available Positions: One (1) Temporary Full -Time Position

This role provides administrative support to fleet operations and drivers within a defined geographic area. This support includes vehicle preventative maintenance, vehicle/driver information updates, fleet reporting, fleet data entry, internal / external service providers, maintaining fleet records, and responding to fleet inquiries from drivers / managers.

Apply today to join our team!

What You Will Do (Responsibilities):

• Generate and analyze fleet preventive maintenance reports and communicate requirements to drivers, internal garages/external service providers, and applicable management.

• Communicate with field contacts fleet related requirements such as an overdue critical inspections and maintenance.

• Coordinate regular vehicle administration and maintenance programs such as annual license renewals, insurance renewals, invoice sourcing and vehicle additions/deletions.

• Respond to and resolve fleet related issues, working with the appropriate Fleet Team Lead and /or Fleet Analyst as required.

• Maintain effective files and records (hard copy and electronic) related to Enbridge fleet.

• Provide fleet data/reporting to internal clients and management as required.

• Interact with the field and external fleet service providers as required.

• Provide clerical support as required by the GDS Fleet Supervisor.

• Respond to fleet inquires to the GDS Fleet Support phone line and email.

• Other duties as required.

• The position is required to work in the office.

ADDITIONAL JOB REQUIREMENTS (i.e.. Overtime, travel, shift work, standby)

• May be required to work overtime during certain periods of the year.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum Secondary School Education or equivalent

• Must have demonstrated ability to work in a computerized environment, experience with, or the ability to learn applications such as Excel, SAP, Element Interactive.

• Must be able to type 40 words per minute net.

• Must have excellent verbal and written communication skills and the ability to interact with multiple clients in a clear, concise and courteous manner.

• Must be capable of learning and interpreting Company policies and procedures.

• Must have the ability to work in a team environment.

• Must be able to work responsibly under direct and indirect supervision.

Comment: The contract duration for this position will be 1 year. Please also note that you are expected to be in the office all 5 days a week.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

As an Executive Assistant to Senior Vice-President, you are responsible for managing the day-to-day administrative activities in support of the Senior Vice-President, ensuring the department operates in an efficient manner. The role applies strong administration and organization skills to provide support activities such as calendar management, invoice processing, travel booking, preparing correspondence, and screening and evaluating email and correspondence. The Executive Assistant to SVP exercises independent initiative and judgement in managing special projects on behalf of teams, planning, and following up on details regarding conferences and assisting in implementing operational plans the role makes decisions on daily priorities, developing and maintaining administration procedures and processes, coordinating meetings, and processing expense accounts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

• Calendar management - Maintain and monitor the executive’s calendars of scheduled appointments, upcoming events and matters requiring immediate attention. Coordinate agendas, and send meeting invitations and agendas to attendees, book meeting rooms and arrange for IT resources and refreshments in support of a smooth and efficient meeting facilitation.

• Travel arrangement & expense reporting - Arrange travel arrangements and maintain travel expense account including expense submissions on behalf of the Executives. Arranges group travel, as necessary. Monitor and track all department invoices and expenses including contracts; process expense reports/invoices and update financial reports when required.

• Professional support - Prepare standard correspondence, minutes, reports, and presentations frequently of a confidential, strategic and/or specialized nature ensuring completed material is produced in a timely manner. Assist with the preparation of presentations and management reporting. Coordinates leadership team meetings including sending out invites and agenda, keeping and sharing minutes and compiling presentation materials.

• Administrative duties - Provide ongoing administrative support such as; assisting with onboarding/off boarding activities for new and departing employees which include processing requests for technology requirements, business cards, corporate cards, expense, and travel profiles etc. As required, put together decks for any team or annual events, under guidance of SVP/VP and their directs. Act as delegate for executives and their direct reports, as required, for workday transactions.

Who you are

• You’re an experienced administrative professional. You have at least 3-5 years of experience as an Executive Assistant in a highly professional, confidential, and fast-paced environment.

• You’re a strong communicator. You have excellent verbal and written communications and interpersonal skills to interact with a wide range of individuals in a wide range of situations, which usually requires tact, diplomacy, and discretion.

• You’re digitally proficient. You have a strong command of MS Office suite including Word, Excel, PowerPoint, and Outlook.

• You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative, Report Analysis, Travel Coordination

As an Administrative Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s):  Canada : Ontario : London 

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills
•  

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills
•  

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Responsible for overseeing a team of Administrative Coordinators, and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Oversees a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Mentor and train office staff in procedures and in use of current software
• Arranges coverage for vacations and other absences to ensure deadlines for are met
• Works on administrative projects as required 
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry
• 1-3 years of leadership/supervisory experience
  • Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving envrionment
  • Strong communication skills, most verbal; some written
  • Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused