1408 Jobs Found
Client Service Agent Full-time Job
Administrative Jobs OttawaJob Details
Application Close: 04/10/2024
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence.
In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Services is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
- Customer Service practices and strategies to resolving customer related complaints
- Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
- General office equipment
- Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
- Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Client Service Agent
City Of Ottawa
OttawaAdministrative Jobs Full-time
32.50 - 38.03
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Administrative Coordinator Full-time Job
Administrative Jobs QuébecJob Details
The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.
How You’ll Help
- Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
- Complete inbound reports
- Coordinate deliveries and pick up with SQC agent / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
- Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
- Customer service (POD requests, delivery ETA requests, LMT reports, etc).
- Update system with appointment information. Manifest and arrange appointments from agents.
- Input pick up BOL’s and update POD’s.
- Agent Freight: Tracking and updating system information on shipments for agent delivery.
- Reports: POD reports – following up on PODs Make sure PODs are imaged. Follow up on appointments from agent.
- Call customers regarding appointment change, status, issues regarding appointment.
- Monitor email at all times.
- Dispatch tasks (occasionally perform dispatch tasks to help and dispatcher replacement when needed (vacation , sickness)
- Dock equipment maintenance (fork lift , pallet jacks , dock door, snow removal device ) / Contacting contractors for maintenance and repairs).
- Tasks related to handheld support ( inventory control / Train new drivers on how to use the handheld )
- COS / truck mate support for the terminal.
- Other related duties as may be required.
- Order supplies for the terminals when necessary.
Your Skills & Experience:
- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. Business Management experience.
- Communication skills – advanced.
- Computer skills – accuracy, MS products, AS400, web based programs.
- Attention to detail.
- Demonstrated customer relationship skills.
- Strong conflict resolution skills.
- Able to work deadlines in high transactional environment.
- Ability to champion business needs in a collaborative manner to colleagues.
- Results focused.
- Leadership and team building orientation; negotiation and conflict resolution skills.
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
- Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
- Ability to work independently and to collaborate with others to meet customer expectations.
- English and French.
- Subject to a clear criminal background check prior to employment.
- Able to work with little supervision.
- Travel not normally required.
- Office environment with computer work and handling of documentation.
- Extended period sitting in a work station working on a computer and on a phone.
- Walking and standing through the office to monitor, engage and support staff.
- Normally Monday to Friday, evening time hours but may be required outside of these hours.
- Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times in applicable areas.
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Administrative Coordinator
Day & Ross Inc.
QuébecAdministrative Jobs Full-time
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ADMIN ASSISTANT Full-time Job
Administrative Jobs CalgaryJob Details
Job Summary
This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties including word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings, and other duties as assigned. This position may deal with confidential material on a regular basis.
Responsibilities:
- Prepares reports/presentations.
- Performs analysis using various software packages and databases (e.g. MS Access).
- Provides advanced office support knowledge and skills.
- Prepares and/or coordinates information for internal and external contacts.
Qualifications:
- High School Diploma, GED, or International equivalent
- 2+ years' office warehouse support experience - Preferred
- Strong analytical and oral/written communication skills
- Proficient in Microsoft Office Word, PowerPoint, and Excel
ADMIN ASSISTANT
UPS
CalgaryAdministrative Jobs Full-time
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Office administrator | LMIA Approved Full-time Job
Administrative Jobs Scarborough VillageJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years’
Computer and technology knowledge: Electronic mail, Spreadsheet, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, MS Word
Location: 705 Progress Avenue, Scarborough, ON M1H 2X1
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, Early Morning, Morning
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment
- The candidates should be able to work in tight deadlines with attention to detail
- The candidates should be able to handle large workload
Other Requirements:
- The candidates should be dependable, flexible, organized, reliable, and judgmental
- The candidates should have interpersonal awareness, excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player
Responsibilities:
- The candidates should be able to review, evaluate and implement new administrative procedures, delegate work to office support staff
- The candidates should be able to establish work priorities and ensure procedures are followed and deadlines are met, carry out administrative activities of establishment
- The candidates should be able to administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation, co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
- The candidates should be able to assist in the preparation of operating budget and maintain inventory and budgetary controls
- The candidates should be able to assemble data and prepare periodic and special reports, manuals and correspondence, oversee and co-ordinate office administrative procedures
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
By mail:
705 Progress Avenue suite 108
Scarborough, ON
M1H 2X1
Office administrator | LMIA Approved
Uwin Pro Inc.
Scarborough VillageAdministrative Jobs Full-time
27
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Project Coordinator Full-time Job
Administrative Jobs VancouverJob Details
The holder of this role will work with the local staff to help manage and coordinate our projects.. The focus of this position will be on assisting in the execution of projects through all phases, but particularly in the construction administration stage. A strong ability to support a team is required, as is the ability to interact and communicate with clients and contractors. Good writing skills, organization and fluency with software such as Excel, Newforma and Bluebeam are needed in this role; as is the initiative to continually improve and refine processes.
Location: Vancouver, BC
Key Responsibilities
Duties include, but are not limited to:
- Supporting Project Engineers and technical staff in delivering and managing projects including: setting up job plans and proposals; preparing contracts; reviewing client contracts, assisting in contract administration; scheduling meetings; preparing, tracking and distributing deliverables and submittals including RFP’s. Could include attending project sites.
- Coordinating internal and external deliverables with Contractors, Clients & Engineers
- Participating in building and developing Client and Contractor relationships.
- Functioning as prime contact for smaller scope projects. Independent coordination of smaller scale projects with internal & external individuals.
- Working with Accounts Payable/Receivable to ensure project approvals and additional charges are appropriately captured in fees. Assist in following up regarding overdue invoices.
- Assisting in preparing building permit packages and coordinating deliverables with the prime consultant;
- Supporting Project Engineers with general project related duties which could include resource planning (could include using resource planning software – Unanet), submitting expenses, scheduling and preparing for meetings, setting up travel plans.
- Managing internal information flow between work groups, teams and management.
- As a Project Coordinator, you would be expected from time to time to complete the tasks of a Project Administrator. In this regard you may also be expected to train and mentor PA’s.
Professional Qualifications
Education:
- Completion of a Degree/Diploma from a Post Secondary institution. Certificate/diploma from a project administration program is considered an asset
Experience:
- 4-6 years previous office experience, preferably in a busy professional environment such as engineering, construction, architectural or another project oriented environment
- Familiarity with the construction industry an asset
Skills:
- Commitment to client service with exceptional phone and email etiquette. Excellent written and verbal communication skills.
- Comfort with numbers and reconciling large budgets & invoice draws.
- Ability to take initiative with problem solving and “thinking outside the box”.
- Prioritization of competing deadlines/requests (internal and external), ability to multi-task and stay focused.
- Solid knowledge of database management & strong organizational skills.
- Intermediate to advanced skill levels with Microsoft Word, Excel, Adobe Acrobat, BlueBeam and Newforma.
- Focused attention on detail and accuracy.
- Fast learner with a desire to grow professionally and personally.
- Collaborative and communicative team player, but with ability to work independently under direction.
- Positive and respectful attitude.
Pay Transparency:
Pay transparency is an important aspect of RJC culture which supports a diverse, equitable and inclusive workplace. The base salary range for this role is 55,000 – 75,000 per year (dependent on skills and experience), plus a discretionary performance bonus and holiday bonus.
What can we offer you?
- An inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- Being part of a supportive and inclusive network of people that help each other reach their goals
- A comprehensive financial rewards program that recognizes your success, including our performance based bonus system and eligibility for RJC’s share ownership program.
- An extensive and generous benefits package including a $1000 Health Care Spending Account
- An employee owned organization providing greater opportunity.
Project Coordinator
RJC Engineers Inc
VancouverAdministrative Jobs Full-time
55,000 - 75,000
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Administrative assistant office Full-time Job
Administrative Jobs TorontoJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed college or CEGEP
Experience: Candidates should have experience of 7 months to less than 1 year
Physical Requirements:
- The candidates should be comfortable working in a fast-paced environment and capable of handling repetitive tasks with a strong attention to detail
Other Requirements:
- The candidates should be organized
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to schedule and confirm appointments, answer the telephone, relay calls and messages, and respond to electronic inquiries
- The candidates should be able to order office supplies, maintain inventory, and open, distribute, and coordinate regular and electronic incoming mail and other materials
- The candidates should be able to provide customer service and plan, organize, direct, control, and evaluate daily operations
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Administrative assistant office
Advance DPF Centre
TorontoAdministrative Jobs Full-time
23.50
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Office administrative assistant Full-time Job
Administrative Jobs EdmontonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Location: 10704 108 ST NW Edmonton, AB T5H 0W8
Physical Requirements:
- The candidates should be able to work under tight deadlines, demonstrating attention to detail and efficiently handling repetitive tasks
Other Requirements:
- The candidates should demonstrate excellent oral and written communication skills, prioritizing client focus in their interactions and tasks
- The candidates should exhibit flexibility in their approach to tasks and schedules, being organized in managing their responsibilities and striving for accuracy in their work
- The candidates should be team players, capable of collaborating effectively with colleagues, while also possessing excellent oral and written communication skills
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to arrange and coordinate seminars, conferences, and related travel itineraries, as well as make reservations
- The candidates should be able to determine and establish office procedures and routines, including setting up and maintaining manual and computerized information filing systems
- The candidates should be able to answer telephone calls, relay messages, answer electronic inquiries, greet people, and direct them to contacts or service areas, while also compiling data, statistics, and other information, and ordering office supplies while maintaining inventory
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Office administrative assistant
UNIQUE WOODWORKS LTD
EdmontonAdministrative Jobs Full-time
29
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Administrative assistant (LMIA Approved) Full-time Job
Administrative Jobs CoquitlamJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years
Location: B – 1111 Ponderosa Street, Coquitlam, BC, V3B 7L3
Responsibilities:
- The candidate should be able to record and prepare minutes of meetings, seminars and conferences and also train other workers
- The candidate should be able to determine and establish office procedures and routines, order office supplies and maintain inventory and also type and proofread correspondence, forms and other documents
- The candidate should be able to answer telephone and relay telephone calls and messages
- The candidate should be able to compile data, statistics and other information, open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information and also set up and maintain manual and computerized information filing systems
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Administrative assistant (LMIA Approved)
TRICITY DENTAL CENTRE
CoquitlamAdministrative Jobs Full-time
37 - 40
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Administrative Assistant Full-time Job
Administrative Jobs TorontoJob Details
As an Administrative Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Be responsible for onboarding new client relationships through digital account opening and documentation administration
- Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
- Respond to client inquiries and issues in a timely manner and escalating , as required
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Willingness to complete CIRO requirements (CSC, CPH, IR Training)
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHAT’S IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
- Learning and Development – free access to Scotia Academy to upskill and develop your skills.
Administrative Assistant
Scotiabank
TorontoAdministrative Jobs Full-time
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DATA ENTRY ADMINISTRATOR Full-time Job
Administrative Jobs Owen SoundJob Details
Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Approximate hours will be 7am - 10am.
Location: 3225 East Bayshore Rd, Owen Sound, ON. N4K 5N3
Responsibilities:
Screens incoming calls.
Keys data accurately within time specific deadlines into UPS systems.
Checks and forwards legal documentation.
Provides administrative support to Management team
Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Availability to work flexible shift hours
DATA ENTRY ADMINISTRATOR
UPS
Owen SoundAdministrative Jobs Full-time
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Distribution Center Administrator Full-time Job
Coca-Cola Canada Bottling Limited
Administrative Jobs KingstonJob Details
The Distribution Center Administrator provides support within the Distribution Center. They perform clerical duties in a Distribution Center in accordance with standard administrative office procedures.
This position is based out of our Kingston Office.
Shift: 8:00 AM to 4:00 PM. At times you may be asked to alter shifts depending on business needs.
Responsibilities
- Responsible to enter time and validate timecards as a timekeeper for hourly employees
- Responsible to answer incoming phone calls for the facility on a multi-line phone and greeting and responding to inquiries from employee employees, visitors, vendors and the general public;
- Provide support for administrative work such as booking meeting rooms, organizing catering, and organizing and distributing mail. May receive and send courier packages
- Assist with the general financial and operating analytics and activities of the organization
- Coordination of vendor communications and payments. Working with financial department to ensure all invoices and payments are populated in system for Month Ends
- Responsible to generate sales reports, innovation trackers, and graphs to assist and support the sales team
- Willingness to adapt and learn new tasks based on business needs
Qualifications
- Highschool diploma required
- 2+ years of business administrative related experience in a fast paced environment
- Post-Secondary Education in Business Administration or similar area would be considered an asset
- Working knowledge of various computer programs: Word, Excel, SAP, etc
- Effective verbal and written communication skills
- Strong interpersonal and organizational skills
- Capable of working cross functionally with multiple departments on projects, as part of a team
- Experience processing invoices, reconciling statements, etc
- Experience supporting Senior Management and Leadership team would be beneficial
Distribution Center Administrator
Coca-Cola Canada Bottling Limited
KingstonAdministrative Jobs Full-time
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Project Coordinator Full-time Job
Administrative Jobs TorontoJob Details
The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.
KEY DUTIES & RESPONSIBILITIES
For the assigned non-technical projects and project sub-components:
· Supports the delivery of projects through effective coordination and delivery of assigned sub components within overall projects.
· Assists in the preparation and execution of vendor proposal requests, bid calls, and contract preparation / award.
· Delivers non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.).
· Researches and liaises with vendors to obtain quotes. Provides recommendation on preferred vendor.
· Develops cost estimates for assigned non-technical projects.
· Determines and prepares resource requirements.
· Develops schedules and monitors progress against timelines.
· Develops and maintains effective relationships with vendors. Monitors work progress to ensure completion.
· Ensures assigned project sub-components and non-technical projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.
Client Relationship Management
· Develops and maintains effective relationships with clients.
· Accountable for resolving issues, managing client expectations, and ensuring client satisfaction.
· Escalates issues as needed.
Project Administration
· May perform project administration duties.
KNOWLEDGE & SKILLS
· 3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.
· Administrative, coordination and organizational skills – administrative and organizational skills along with related administrative and coordination work experience.
· Project coordination – project coordination abilities along with proven experience in coordinating the end-to-end delivery of project sub-components.
· Non-technical project delivery – proven ability to deliver non-technical projects.
· Proposal and Contracts – Familiar with industry vendor acquisition practices and contract forms and preparation.
· Cost estimation – proven ability and experience in preparing cost estimates.
· Project scheduling – proven ability and experience in creating project schedules and determining resource requirements.
· Vendor coordination – proven ability and experience in coordinating vendor work and ensuring work completion.
· Communication –effective communication and influencing skills.
· Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications.
Licenses and/or Professional Accreditation
§ Demonstrates an interest in pursuing Project Management Institute Accreditation.
Project Coordinator
BGIS
TorontoAdministrative Jobs Full-time
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