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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Other trades certificate or diploma or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows and MS Word
Own tools/equipment: Fax machine, Computer, Printer, Internet access and Cellular phone

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• • The candidates should be able to access and process information, address customers’ complaints or concerns, and answer inquiries, providing information to customers

• The candidates should be able to maintain records and statistics, order office supplies, and maintain inventory
• The candidates should be able to perform general office duties, receive and log complaints, and answer clients’ inquiries, both in written and oral forms

Benefits:

• The candidates will get various benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

What your role will be…

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
   

What we're offering...

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking,  As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

POSITION SUMMARY

The Tenancy Support Mentor reporting to the Manager of Skills4Life assists the Case Managers in both Housing First and Independent Living with the daily operation and support needs of all youth and young adults within the program. Supports participants in their efforts to meet their housing and independent living needs. Ensures all responsibilities to the youth and young adults are carried out within a youth-centered, strength-based framework that promotes the cultivation and mobilization of youth strengths, potential, and capacity for growth.

The duties and responsibilities are carried out within a trauma resiliency-informed framework. Duties are performed within a team environment that focuses on establishing collaborative and trusting relationships. Providing culturally competent services and ensuring youth safety, choice and control are priorities at The Link.

PRIMARY RESPONSIBILITIES:

Duties and responsibilities of the Tenancy Support Mentor include but are not limited to:

• Interacts with young people in a manner designed to help them achieve their goals;

• Transports youth to appointments (medical and other) and any activities as required;

• Ensures that all receipts for items purchased on program funds are collected and forwarded to the Case Manager;

• Observes, evaluates, and records daily life events according to the program recording procedures;

• Must provide services through an Indigenous lens that is holistic and focuses on the strengths and experiences of Indigenous participants;

• Works as part of the team to ensure consistency in the youth’s experiences and intervention plans based on the placement goals;

• Must be aware of systematic barriers faced by Indigenous participants;

• Engages with youth to help them identify significant others that support their need for healthy connections and belonging;

• Participates with the team in making informed culturally responsive decisions regarding therapeutic methods based on observations and interactions with the young people and their knowledge of the young person’s culture;

• Engages youth in relevant recreational activities as defined by their care plans;

• Active involvement with youth in applicable cultural programming, in the community, and with their families with a view towards their growth and development and reaching the goals of their placement, as identified in their care plan;

• Encourages and assists individual youth in developing their strengths and interests;

• Assists in developing and implementing plans for special occasions such as birthdays, holidays, or a discharge party using special events to assist their growth and development;

• Encourages young people to develop engagement with relevant community activities, planning for meals and grocery shopping; Assists youth with shopping for clothing within established guidelines;

• Teaches young people budgeting, shopping techniques, and basic life skills;

• Regularly discusses with young people the importance of a safe environment;

• Involvement in learning opportunities and development of an attitude that promotes relevance for learning in young people;

• Displays an attitude that promotes positive teamwork and exhibits a high degree of positive role modeling for young people;

• Responds to client concerns about apartments;

• Supports participants with maintaining living areas based on reasonable expectations of the participants and program standards;

• Communicates information verbally and in writing to team members and other relevant staff within the program;

• Follows Incident Report procedures as laid out within the program;

• Accepts and arranges donations from the community;

• Responds to Caretaker/Management company concerns when delegated;

• Attends team meetings and training as required;

• May be called upon to provide orientation, training, and leadership to casual or new staff, provide supervision and evaluate students performing practicum placements with Skills4Life;

• Other duties as requested by Chief Operational Officer.

QUALIFICATIONS:

• Four (4) years of related experience with at-risk youth;

• Experience with one-on-one mentorship with at-risk youth and demonstrate an understanding of the realities of living independently;

• Post-secondary degree or diploma in Child and Youth Care Worker or;

• A combination of education and experience may be considered;

• Willingness to obtain necessary training as per the organization’s training policy including Crisis De-escalation, NCI, Applied Suicide Intervention, Colonization Awareness, and Child Development;

• Ability to navigate crisis and support others through stressful situations;

• Knowledge of Strength-based philosophy and knowledge of aboriginal culture and language (preferred);

• Knowledge and experience with diverse cultures and economic backgrounds;

• Knowledge of community resources;

• Emergency First Aid and CPR Level C, or willingness to obtain;

• Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months;

• Valid driver’s license and acceptable driver’s abstract (subject to approval).

• Access to a personal vehicle for work is required.

Accommodations are available for applicants with disabilities upon request. If you are contacted by The Link regarding a job opportunity, please know that you are welcome to request an accommodation at any point in the process. All information received regarding accommodations will be kept confidential.

The Link is committed to the health and safety of its employees, the people we serve, stakeholders, and the community. The Link requires proof of full vaccination against COVID-19, in a manner that is approved by Health Canada, as a condition of employment. (Accommodations will be made for those who are exempt from receiving the vaccine due to legitimate, established reasons in accordance with The Human Rights Code of Manitoba. In these cases, appropriate supporting documentation will be required.)

HOURS OF WORK: Full-Time – 80 hours biweekly including Days , Evenings and Weekends.

HOW TO APPLY: Please submit a cover letter and resume (in word of PDF). Applicants must demonstrate in their resume and cover letter how they meet the requirements of the position.

APPLICATION DEADLINE: Ongoing until filled.