All jobs within 50 km around Burlington in IT & Telecoms

Closing Date: 05/27/2024

Join our team as a Software Developer in our Digital Delivery division at the forefront of high-end theater technology. Reporting to the Director of Software and QA, you will craft and execute cloud-based image processing pipelines and workflows for movie production within our cloud-enabled media processing platform. Additionally, you will contribute to the development of IMAX.com.

What You'll Do:

• Software development which produces solid working code and solving problems in a fast-paced environment

• Design, build, test and maintenance of our media processing platform on AWS.

• Design, build, test and maintenance in our digital space specifically within IMAX.com.

• Develop in an agile environment while meeting deadlines

• Create, revise and maintain design documentation.

• Create intuitive interfaces to complex processes

• Develop and recommend alternative design approaches.

• Identify product/service innovations and develop, quote, and implement solutions to meet special customer requirements and requests.

• Conduct studies for specific projects as requested.

• Provide input and comments at design and code reviews.

What You'll Need:

• Bachelor’s degree in computer science, computer engineering, or related field

• 1-2+ years of software engineering experience, including formal documentation of requirements, designs, and implementations

• Proficiency in Node.js/JavaScript and Next.js

• Experience with microservices architecture

• UI development experience (e.g., React)

• Backend development experience in languages like Java or C#, with recent focus on Node.js

• Experience with multi-server web front ends and multiple data stores (SQL, NoSQL, caching layers)

• Strong grasp of AWS services such as EC2, S3, RDS, ELB, Fargate, and API Gateway

• 2+ years of experience with Cloudflare CDN tools

• Proficiency in multiple coding languages (e.g., Python, C#, C++)

• Knowledge of network programming (TCP/IP, Socket, SNMP)

• Experience with cloud technologies/platforms (AWS)

• Familiarity with container concepts (Docker, Kubernetes)

• Ability to guide front-end developers in architectural decisions

• Experience with communication software and standard protocols

• Proficiency in version control systems (GIT, SVN, etc.)

• Strong verbal and written communication skills

• Quick learner with demonstrated teamwork abilities

• Motivated by excellence and able to work independently with minimal supervision

• Familiarity with SQL or NoSQL databases

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

This role will be based out of our main office located in Mississauga and you will be responsible for supporting other Information Solutions teams in the campus as well as the overall organization.   This is a great opportunity for a self-starter, who possesses critical thinking and sound technical skills.   The ideal candidate will have a positive attitude and strong customer service skills.   As a specialist you will bring diverse experience that will help with mentoring other team members. The ideal candidate will have an area of focus in wireless networking or subject matter expertise with routing & switching.

You will be handling support incidents, service requests and be assigned to key projects where travel will be required.   This is a hybrid role and will require you to work from our GTHA facilities and home.

This is a dynamic position where we will leverage your experience to make your career rewarding while at the same time contributing to the knowledge of our team.  We are a closely knit team that prides itself on teamwork. If you are looking to build upon your networking knowledge and contribute to build up our team than please apply.

Any MLF team member interested in being considered for this role are encouraged to apply online by May 22.  Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Lead and execute complex network technical projects and support operations.
• Design and configure networks (LAN/WAN/Wi-Fi) in New builds (Green field), Expansions and Merger and Acquisition (Brown field) working with technology stacks such as Cisco, Palo Alto and Dell/VMWare
• Review existing network design and propose improvements to a fully sustainable and resilient network to support daily business operations and future growth, including DR needs.
• Communicate technical issues in business terms to appropriate stakeholders.
• Transform our network footprint to make the edge more secure with solutions such as CASB.
• Troubleshoot network issues including WAN, LAN, VOIP, WLAN as well as security.
• Provide Tier-3 support and mentorship for junior team members.
• Implementation of Network Access Control solutions for ZTNA.
• Create and update documentation (design specs, project documentation, KB/SOP documents, other misc. documentation as required) Implement processes, standards, and governance of network environments.
• Provide subject matter expertise and leadership in network technologies contributing to integrated solution designs, development, and implementation
• Follow/review standard operating procedures related to delivering effective preventative maintenance and solutions.
• Participate in project related work inside and when required outside of normal business hours.
• Participate in support work inside and when required outside of normal business hours.
• You will be based in the GTHA with the opportunity to travel across North America based on business and project requirements.
• Adhere to Infrastructure architecture governance and standards.

Examples of technology that you will be supporting:

• Branch Network Cisco wired networks using the Catalyst Switches. (Catalyst 9000 series)
• Data Center Nexus Switches (Nexus 9000 Series)
• Cisco Voice Collaboration technology such as Cisco Call Manager and Unity 
• VMWare VeloCloud SD-WAN
• Wireless – Branch on Prem and Centralized Flex Connect (Cisco 9000 Series)
• IT/OT segregation and integration
• NAC (Cisco ISE, HPE ClearPass...etc)
• PaloAlto Firewall Layer 3 support and troubleshooting
• Network Segmentation (North/South, East/West), Branch Site and Data Center NSX
• IPads, RF Guns and mobility support on the floor plant.
• Support plant floor end user production systems that are connected to our network

What You’ll Bring:

The successful applicant will possess job experience in the data LAN/WAN networking field and systems.

While we do not expect you to be an expert in everything, we want to make sure that you do have the following knowledge.

• Experience in 24/7 Mission Critical Network environment, including designing, implementing, and supporting network infrastructure.
• CCNP / CCIE Certifications
• Excellent verbal and written communication skills
• Ability to work in large or small groups
• Ability to balance multiple initiatives and support, in order to meet deadlines.
• Ability to interact with the business on a non-technical level.
• Flexible to a changing environment.

Switching and Routing:

• Experience and proficiency in L3 routing protocols OSPF, EIGRP and BGP.  We mainly use OSPF but still have some EIGRP on our environment. Knowing BGP is an asset.
• Nexus Routing and Switching
• Experience and proficiency in switching where you have deployed QoS and various Spanning tree protocols, port channels and multiple vlans.

Wireless:

• Operational experience in troubleshooting wireless connectivity and performance.
• Taking part in deploying Wireless
• Experience in design using wireless survey tools.

Training, Documentation and Reporting

• Create and distribute technical documentation for solutions such as Visio site drawings
• Develop and Implement Method of Procedure documents for technical processes, including new network services, products, device configurations, migrations, troubleshooting, etc.
• Collaborate with senior team members and network architect on ways to improve different technologies.

Infrastructure Monitoring & Maintenance

• Monitor and address network issues using our Orion Network Monitoring tool
• Network patching of Switches, Routers, SD-WAN, Wireless, etc.

Areas of specialty:

• Having experience in either of these areas is welcome asset.
• SD-WAN environment and if you have experience in this type of a technology is an asset
• Operational experience Supporting an SD-WAN Solution, Ideally VMWARE Velo Cloud
• Experience in configuring and deploying voice gateways/cubes in Call Manager and Unity VOIP
• Experience in Cisco ISE or alternate solution to manage Radius, 802.1x Authentication, NAC, etc.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Closing Date: 05/09/2024

Hourly Rate/Salary: $47.72 - $ 63.63
Hours of Work: 35 
Work Location: Civic Centre, Hybrid

Hourly Rate/Salary: $ 45.87 - $ 61.16
Hours of Work: 35 
Work Location: Civic Centre 
Organization Unit: CPS/Architecture & Innovation 
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Architecture & Innovation 
Non-Union/Union: Non Union 

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

About the role

The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. He/she works as a technical leader and strategist while having the ability to be hands-on.

The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consultants across multiple locations and time zones.

Main responsibilities:

• Provide 24/7 security monitoring support for all IT operations and infrastructure.
• Collaborate with internal teams to interpret, understand and communicate real business risks as they relate to technology risks.
• Implement new technologies by participating in the evaluation of tools, software and technology practices, and help implement controls to mitigate business risks.
• Manage the response to cybersecurity incidents and ensure that a well-defined, documented and tested action plan is in place in the event of a security incident.
• Maintain and update all security tools, technologies and processes.
• Provide timely and effective communications to key internal stakeholders.

What you bring to the table:

• General to advanced knowledge in the following areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
• Bachelor's degree in Computer Technology, Information Security, an asset.
• Minimum of 3 years' experience in team management
• A minimum of ten (10) years of relevant professional experience in information technology.
• A minimum of three (3) years of experience in information security.
• Knowledge of information security standards, regulations and legislation (NIST, COBIT5, ISO 27001), an asset.
• Recognized certification in information security (CISSP, CISM or other), an asset.
• Analytical mind, pragmatic approach to IT security issues and problems.
• Strong leadership skills to facilitate collaboration within the team.
• Strong partner in all areas, internally and externally, to provide a secure solution.
• Ability to reduce stress in situations that are stressful to you and others.
• Positive attitude, initiative with strong analytical and interpersonal skills to lead work groups, negotiate and build consensus.
• Mentoring and coaching skills to develop the team within the company.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to write and present material to communicate difficult concepts and gain consensus.
• Ability to work in a dynamic environment with multiple objectives.
• Highly motivated and self-directed, with attention to detail.
• Ability to prioritize and execute tasks in a high pressure environment.
• Ability to deal diplomatically and effectively at all levels of the organization.
• Ability to challenge the status quo.
• Customer focused approach.
• Excellent written and oral communication skills.
• Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.
   

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as college/CEGEP
Experience: Candidates need an experience of 7 months to 1 year

Responsibilities:

• • The candidate should be able to collect and document user’s requirements and develop logical and physical specifications
  • The candidate should be able to research, evaluate and synthesize technical information to design, develop and test computer-based systems
  • The candidate should be able to develop data, process and network models to optimize architecture and to evaluate the performance and reliability of designs
  • The candidate should be able to plan, design and co-ordinate the development, installation, integration and operation of computer-based systems

• The candidate should be able to assess, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software
• The candidate should be able to lead and coordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems

Benefits:

• The employees get to work in a well-known company
• The employees get to learn various advanced techniques
• The employees get health benefits in a form of a health care plan
• The employees get various paid leave benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume) through below mentioned details.

By Email
[email protected]

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for: 
We are looking for a talented Critical Infrastructure Operator to support the Sr. Manager of Critical Infrastructure Implementation and Operations as an individual contributor.  We’re seeking someone with a genuine passion for the operations of data centers and all the electrical and mechanical components that keep them running.  You will be accountable for maintaining 100% uptime through outstanding maintenance and skillful operations.  An entrepreneurial spirit and customer-focused mindset will be key in making your mark on this unique operations team within Canada’s leading wireless, cable and media company.

What you’ll do: 
•    Operate multi megawatt emergency power generation and distribution systems.
•    Generators, UPSs, DC Plants, Switchgear, etc.
•    Operate a wide variety of HVAC systems
•    Chillers, Pumped refrigerant, RTU’s, Splits, CRACs and others.
•    Complete minor repairs and routine maintenance independently and assist with complex repairs and work orders. 
•    Plumbing, belts, lubes, bearings, filter replacements, etc.
•    Operate/Maintain/Repair all manner of building automation devices including valves, dampers, humidifiers, actuators, pumps, etc. 
•    Operate/maintain/repair fire systems and their components including smoke and heat detectors, pre-action wet/dry sprinklers, standpipes, and related auxiliaries. 
•    Investigate and mitigate alarm causation and reset the system as required. 
•    Coordinate/Escort external trades. 
•    Perform daily routine water analysis and maintain defined chemical levels as per the water treatment programs. 
•    Maintain daily operators’ logbook.
•    Participate in the upgrading and upkeep of the building including cleaning/painting floors and equipment, painting of walls, piping, etc. 
•    Participate in the emergency response team. 
•    Other duties as assigned. 

What you bring: 
•    Trades ticket:  Power Engineering, Refrigeration Mechanic, Electrician. 
•    Shift work:  Ability to work in a rotational shift, mix of days and nights, ensuring 24/7/365 coverage. 
•    Certifications:  Building Environmental Systems, IFMA, or BOMA. 
•    Experience: Three years directly related. 
•    General building operations knowledge: Mechanical, electrical and automation systems.
•    BMS: Direct experience using and programming Siemens Desigo.
•    Safety: Familiarity with WHMIS regulations and practices. 
•    Ability to operate vertical platform lifts and/or forklifts. 
•    Strong organizational skills with the ability to manage multiple projects.
•    Involvement with Learning and training facilitation 
•    Strong communication skills - individuals and groups in oral and written form.
•    Comfort with the potential hazards of the role:
o    Exposure to heights when climbing on roof, equipment and ladders. 
o    Exposure to water treatment chemicals and fumes from paints, solvents, cleaners. 
o    Exposure to noise when maintaining and operating equipment. 
o    Exposure to low and high voltages and amperages. 
o    Exposure to working outdoors in inclement weather conditions. 
o    Exposure to heavy lifting.
o    Exposure to working in awkward positions.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 
•    Competitive salary & annual bonus.
•    Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 
•    Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 
•    Paid time off for volunteering.
•    Company matching contributions to charities you support.
•    Growth & Development Opportunities: 
o    Self-driven career development programs (E.g. MyPath program).
o    Rogers First: priority in applying to internal roles of interest.
•    Wellness Programs: 
o    Homewood employee & family assistance program.
o    Cognitive Behavioral Therapy (CBT) & Virtual therapy sessions.
o    Low or no-cost fitness membership with access to virtual classes.
•    Our commitment to the environment and diversity: 
o    Work for an organization committed to environmental protection.
o    Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. 
This is a site-based shift-work position requiring you to be at the specified site every shift as per the schedule.   Currently this team follows a 4 on 4, off alternating days/nights, 12 hr shift schedule.    There is no work from home component.  This team is deemed critical infrastructure and worked at site all through covid and would have to during potential future emergencies.

If you are selected to move forward in the recruitment process, here is what you can expect: 
•    15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 317606

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for: 
We are looking for a talented Critical Infrastructure Operator to support the Sr. Manager of Critical Infrastructure Implementation and Operations as an individual contributor.  We’re seeking someone with a genuine passion for the operations of data centers and all the electrical and mechanical components that keep them running.  You will be accountable for maintaining 100% uptime through outstanding maintenance and skillful operations.  An entrepreneurial spirit and customer-focused mindset will be key in making your mark on this unique operations team within Canada’s leading wireless, cable and media company.

What you’ll do: 
•    Operate multi megawatt emergency power generation and distribution systems.
•    Generators, UPSs, DC Plants, Switchgear, etc.
•    Operate a wide variety of HVAC systems
•    Chillers, Pumped refrigerant, RTU’s, Splits, CRACs and others.
•    Complete minor repairs and routine maintenance independently and assist with complex repairs and work orders. 
•    Plumbing, belts, lubes, bearings, filter replacements, etc.
•    Operate/Maintain/Repair all manner of building automation devices including valves, dampers, humidifiers, actuators, pumps, etc. 
•    Operate/maintain/repair fire systems and their components including smoke and heat detectors, pre-action wet/dry sprinklers, standpipes, and related auxiliaries. 
•    Investigate and mitigate alarm causation and reset the system as required. 
•    Coordinate/Escort external trades. 
•    Perform daily routine water analysis and maintain defined chemical levels as per the water treatment programs. 
•    Maintain daily operators’ logbook.
•    Participate in the upgrading and upkeep of the building including cleaning/painting floors and equipment, painting of walls, piping, etc. 
•    Participate in the emergency response team. 
•    Other duties as assigned. 

What you bring: 
•    Trades ticket:  Power Engineering, Refrigeration Mechanic, Electrician. 
•    Shift work:  Ability to work in a rotational shift, mix of days and nights, ensuring 24/7/365 coverage. 
•    Certifications:  Building Environmental Systems, IFMA, or BOMA. 
•    Experience: Three years directly related. 
•    General building operations knowledge: Mechanical, electrical and automation systems.
•    BMS: Direct experience using and programming Siemens Desigo.
•    Safety: Familiarity with WHMIS regulations and practices. 
•    Ability to operate vertical platform lifts and/or forklifts. 
•    Strong organizational skills with the ability to manage multiple projects.
•    Involvement with Learning and training facilitation 
•    Strong communication skills - individuals and groups in oral and written form.
•    Comfort with the potential hazards of the role:
o    Exposure to heights when climbing on roof, equipment and ladders. 
o    Exposure to water treatment chemicals and fumes from paints, solvents, cleaners. 
o    Exposure to noise when maintaining and operating equipment. 
o    Exposure to low and high voltages and amperages. 
o    Exposure to working outdoors in inclement weather conditions. 
o    Exposure to heavy lifting.
o    Exposure to working in awkward positions.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 
•    Competitive salary & annual bonus.
•    Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 
•    Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 
•    Paid time off for volunteering.
•    Company matching contributions to charities you support.
•    Growth & Development Opportunities: 
o    Self-driven career development programs (E.g. MyPath program).
o    Rogers First: priority in applying to internal roles of interest.
•    Wellness Programs: 
o    Homewood employee & family assistance program.
o    Cognitive Behavioral Therapy (CBT) & Virtual therapy sessions.
o    Low or no-cost fitness membership with access to virtual classes.
•    Our commitment to the environment and diversity: 
o    Work for an organization committed to environmental protection.
o    Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. 
This is a site-based shift-work position requiring you to be at the specified site every shift as per the schedule.   Currently this team follows a 4 on 4, off alternating days/nights, 12 hr shift schedule.    There is no work from home component.  This team is deemed critical infrastructure and worked at site all through covid and would have to during potential future emergencies.

If you are selected to move forward in the recruitment process, here is what you can expect: 
•    15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 317606

CLOSING DATE:  September 19, 2024

AREA OF RESPONSIBILITY:

Reporting to the Senior Manager, Core Infrastructure, this role is responsible for development, management, and execution of a comprehensive I.T. security program, and leading the team of information security professionals to protect the integrity and security of the Corporation’s computing and network infrastructure and environment.  This subject matter expert collaborates with senior business and technology staff and external agencies to create and implement an IT governance and risk management policies and standards; audit and monitor IT enterprise risks and practices for compliance and manage discovery and recovery situations. This resource is expected to operate on a senior level and may be required to perform high profile and highly confidential investigations and report findings to senior management, Council, Legal division, Courts or other regulatory bodies. This resource is also responsible for performing annual PCI (Payment Card Industry) compliance reviews and internal audits and advise senior management on matters of cyber security in terms of business continuity and reputational risk. The resource will be participating in multiple governance forums on behalf of IT management as well as external industry regulatory and peer forums.

1. Manage corporate information security program. Research, develop and lead the implementation of the Corporation’s I.T. security program. Recommend a suitable set of controls, including policies, processes, procedures, organizational structures as well as software and hardware functions. In conjunction with other business management processes, establish and maintain regular monitoring, review and improvement processes to ensure that specific security and business objectives of the Corporation are met. Initiate plans and programs to maintain information security awareness. Ensure proactive risk management through the implementation of information security controls coordinated across the organization.

1. Staff management. Provide direction and guidance to union and non-union technical staff (security systems specialists, and security administrators) and outside consultants who are administering technology solutions such as firewall servers, intrusion detection systems, information security policy enforcement systems, etc. Establish performance objectives and work assignments, and motivate staff through coaching and guidance. Provide technical I.T. expertise to assist in task accomplishment. Responsible for adherence to Human Resources and Health & Safety policies. Provide performance feedback. Assess staff needs and make recommendations for training & professional development or recruiting

1. Operational excellence. Ensure support documentation is current, accurate and useful. Recommend appropriate hardware/software upgrades and changes. Continually monitor internal and external environment and maintain industry knowledge and peer connections in order to foresee trends and avert risks that may impact the integrity of the environment. Respond to emerging security issues and recommend best solutions. Prepare and monitor the operating and capital budget for own area, and contribute to the overall departmental budgeting process. 

1. Information security incident management. Ensure that information security incidents are addressed in a timely and professional manner. Undertake highly confidential forensic investigations based on real or perceived threats to the organization.  Analyze data from multiple information sources and formulate a conclusion based on evidence.  Notify appropriate individual (eg: Director of HR) of findings, and follow up as may be required. 

1. Compliance Monitoring. Advise on the best way to meet compliance requirements while allowing operation of departments and excellent service delivery. Monitor all activity associated with the corporate I.T. Usage Policy compliance and report regularly to senior management. Identify all relevant statutory, regulatory and contractual requirements in regards to information security and develop strategy to ensure compliance. 

1. Technical expertise. Participates on project teams to provide direction in regards to security architecture and measures to protect the Corporate computing environment. Influences vendor relationships by providing assessments and sign-off to ensure new and peripheral computer systems meet the City’s standards of security and protection of public interest. Participate and lead initiatives that support governance, risk and quality controls.  Oversee the Privacy Impact Assessment process for all Technology applications and system prior commissioning.  Conduct specific reviews and audit to ensure compliance of project outcomes, processes, policies and standards to architectural design and risk controls.  Evaluate performance of project goals to objectives and desired value and provide independent opinion and advise on same for future projects. 

1. IT Risk Management. Oversee the design, development and implementation of City of Brampton IT Enterprise risk management policies, standards and controls.  Oversee the design, development and implementation of the City’s IT disaster recovery including business impact assessment and implementation of contingency planning, situation analysis and recovery.  Scanning and monitoring processes and systems by internal or external entities to determine and assess threats for all environments.  Monitor and assure compliance to policies, standards and legislative regulations.  Conduct high profile and confidential investigation and discoveries authorized by the appropriate level of management or authoritative bodies. Report findings for corrective or preventative measure to senior management, Council, legal, court or other regulatory bodies. 

1. IT Quality Management and Continuous Improvement. Consult and advise senior management on matters related to implementation of IT quality controls per industry and regulatory standards such as the Ontario Privacy Commission, COBIT, ISO, ITIL and more.  Work with IT management to integrated processes and services with broader business objectives and develop related Service Level Agreement(s) for new technologies.  Conduct benchmarking and research to keep the City abreast with changes to regulations, IT governance, risk controls and best practices; advise to improve and enhance policies and performance of standards.  Participate in internal and external industry forums to showcase and promote the City’s good government practices and share learning of same with the organization. 

1. IT Governance. Collaborate and work with IT and business Management to develop IT policies and standards to comply with regulatory requirements, City’s by-laws, Risk management and best practices to safe guard the City from liabilities and keep policy current with the proliferation and changes in technology. Work with internal and external Audit to produce, communicate and coordinate IT audit reports and activities.  Advise management and Council on breaches, critical issues or liabilities in relationship to IT compliance.  Conduct periodic reviews of IT applications and systems to assess compliance and conformity.  Participate in relevant committees or forums to provide subject matter expert opinion on matters related to IT governance and risk. 

1. Relationship Management. Build and maintain internal and external relationship with all levels of management and agencies. Participate in cross-functional teams to maintain and awareness of service levels for internal clients 

SELECTION CRITERIA:

EDUCATION:

• University degree or diploma in Computer Sciences or equivalent.
• Combination of industry-recognized certifications such as CISSP, CEH,ISO 27001,ITIL, Project Management, MCITP, CCNA, CCNP are considered an asset

REQUIRED EXPERIENCE:

• 10 or more years of progressively more responsible experience in Network and Information Processing Systems Infrastructure security management.
• Knowledge of operating systems, web applications, and database security solutions
• Minimum 3-5 years of supervisory or team leadership experience.

      OTHER SKILLS AND ASSETS:

• Municipal and/or unionized environment experience an asset
• Experience with Project Management methodology
• Practical knowledge of ITIL and ISO127001 practices
• Post secondary degree or diploma in Information Technology related disciplines, Master is an asset;
• 10 years and in depth knowledge and experience in Information Technology industry with emphasis on IT Governance, Risk Management, investigation, audit and security, municipal knowledge is an asset;
• Must Have certification by ISACA in related to IT Security or Risk Management
• Project Management Certification is an asset
• Enterprise Architecture Certification is an asset
• Proven track record of IT audit or risk management, references will be required
• Exceptional analytical, problem solving, project management, organization and communication skills;
• Strong business and political acumen;
• Advanced level of use of technology to perform role;
• Strong leadership qualities

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of West Tower.

SALARY GRADE:  11

SALARY RANGE:         1ST STEP:         $84,375.20 per annum

                                       2ND STEP:         $88,816.00 per annum

                                       JOB RATE:        $93,457.00 per annum

JOB TYPE:  Union

CLOSING DATE:  September 10, 2024

AREA OF RESPONSIBILITY:

The incumbent is responsible for the building, maintenance, and troubleshooting of the Corporation’s indoor cable plant. This includes all aspects of network cabling administration (design, procure, install, upgrade, modify, enhance, monitor, troubleshoot, and document) to ensure the City’s cabling infrastructure meets industry standards and accommodates business needs.

Reporting to the Manager, Network and Telecommunication, act as the first point of technical reference for members of the division.  Develop solutions and processes to improve client productivity.  Provide technical direction, advice and guidance to Technology Specialists and other IT staff.

• Act as a project team member for projects of a technical nature which include researching, evaluating, testing, making recommendations, planning and assisting in the implementation, deployment and support of new and existing hardware and software solutions.
• Assist with testing, packaging applications, software updates and fixes for deployment to computers enterprise-wide. Responsible for determining strategies for the distribution of these items.
• Provide technical direction, advice and guidance to the Technology Specialists and other IT staff in the functional aspects of hardware and software solutions. This includes trouble-shooting, analysis and resolutions procedures.
• Responsible in the review, prioritization and assignment of call tickets to the appropriate 2nd and 3rd level technical support staff.
• Maintain the deployment management system (Microsoft SCCM or Crestron Fusion) for all new and existing drivers to all new and existing hardware currently in the Corporation.
• Responsible for the acquisition and lifecycle management of productivity tools to be used enterprise-wide.
• Create, update and provide documentation of the technology configuration and share the information by distributing to the support teams.
• Assist in the administration and support of core IT systems.
• Performs other similar and related duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of over two and up to three years or equivalent in Computer Sciences / Engineering Technology or related discipline.
• Over four (4) years, up to and including eight (8) years of progressive experience in a technical support environment.
• Valid Ontario G driver’s license (asset).
• Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
• In-depth knowledge and technical support experience in: client-server software and/or browser based solutions; computer and/or audio visual hardware; Crestron systems, Microsoft Windows OS; Citrix ; Apple Mac OS; Microsoft System Centre; Microsoft Office and TCP/IP, Mobile device management; Microsoft Intune; Telephone Expense Management (TEM) systems administration; Apple iPad/iPhone IOS and devices; Android Tablet and Phone devices an asset.
• Comprehensive knowledge of support procedures in a technical environment, including automated call logging and issue trouble-shooting, analysis and resolution processes.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service an asset.
• Ability to work independently or as part of a team an asset.

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.