PURPOSE OF THE POSITION:

Working as a part of the Customer Experience Centre of Excellence (CX COE) the Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis and time management. The ideal candidate is passionate about advocating for optimized business process across business and IT, consistently striving to achieve the best end-user and customer experiences.

POSITION ACCOUNTABILITIES:

• Work with Sr. Product Manager and business resources to directly support and configure Salesforce.com platform.
• Manage production support and act as the subject matter expert for assigned applications and products; champion change requests to improve usability and system performance.
• Consult with CPKC business teams, IS and vendors to gather requirements on new features related to the product roadmap.
• Prioritize small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
• Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
• Timeline management, overall risk and issue management as needed for smaller projects and scheduled system releases.
• Collaborate with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
• Execute on plans to maintain system health and security; work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
• Research Salesforce product, market, business and competitive trends to identify opportunities for product or system growth.

POSITION REQUIREMENTS:

• Bachelors of Science in Business, IT or other related field of study, or equivalent work experience
• 2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)
• 2 years of experience in a customer facing role
• 2 years of experience in working with third party vendors
• Knowledge of Experience Cloud, Marketing Cloud or other CMS and marketing automation applications is a plus
• Experience in SQL/SOQL, reporting, data analysis or business analysis is a plus

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Area of specialization: Correspondence, Reports and records, Statistics, Invoices
Computer and technology knowledge: MS Excel, MS Office, MS PowerPoint, MS Word
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment, and a repetitive taskers
• The candidates should be able to work with attention to detail

Other Requirements:

• The candidate should be client focus, organized, reliable
• The candidates should have excellent oral communication and excellent written communication

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada

• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to determine and establish office procedures and routines
• The candidates should be able to schedule and confirm appointments
• The candidates should be able to answer telephone and relay telephone calls and messages, answer electronic enquiries
• The candidates should be able to compile data, statistics and other information, order office supplies and maintain inventory
• The candidates should be able to open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• The candidates should be able to set up and maintain manual and computerized information filing systems

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence.

Major Responsibilities

• Performs varied administrative duties to support Directors and their sections within the Senior Services & Long-Term Care division.

• Exercises caution and discretion when managing confidential and sensitive information.

• Schedules meetings, organizes materials, and supports activities for the Director and other staff in the section as required.

• Prioritizes day-to-day activities and requests for meetings from various areas, including managing urgent and emerging issues.

• Screens, reviews, and prioritizes incoming phone calls, e-mail and mail, processes correspondence, and where appropriate directs to appropriate staff.

• Assists the Director to monitor and flag hot issues for standing Committees and City Council.

• Ensures that the tracking and following up of requests is maintained and deadlines are met.

• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.

• Drafts correspondence composes and types of letters and memoranda and routes or answers correspondence.

• Reviews work for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature

• Coordinates the development and preparation of summary notes and briefing materials for the Director.

• Prepares and organizes materials (including confidential and employment/labour relations matters).

• Prepares presentation material utilizing detailed layout and formatting.
• Coordinates and maintains a complex record/retrieval system. Maintains supplies and inventories.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government.
• Maintains awareness of municipal and Senior Services & Long-Term Care matters, administrative systems and procedures to provide effective administrative assistance.
• Works collaboratively with other Administrative Assistant 2s as a team and provides back-up support in each other's absence.
• Provides support in handling special projects as required.

Key Qualifications

1. Considerable experience in the performance of administrative support duties to senior management, including handling and solving large scheduling matters, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience utilizing a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook or equivalent) to prepare correspondence, and create charts related to organizing, formatting, editing, and analyzing content.
3. Experience working with and preparing, confidential materials/information for management.
4. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.
5. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
6. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with senior management staff.
8. Ability to work independently and effectively with minimal supervision, prioritizing work schedule, complete assigned duties within timelines.
9. Ability to work within an organizational culture that emphasizes continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
10. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings, as required.

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates must need 2 years to less than 3 years of experience.
Transportation/Travel Information: Willing to travel; Valid driver’s license

Physical Requirements:

• The candidate should be able to work in a fast-paced environment
• The candidate should be able to work under pressure
• The candidate should be able to do attention to detail
• The candidate should be able to handle a large workload
• The candidate should be able to work under tight deadlines

Other Requirements:

The candidate should be a team player

Responsibilities:

• • The candidate should be able to carry out administrative activities of an establishment

• The candidate should be able to do administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
• The candidate should be able to do oversee and co-ordinate office administrative procedures
• The candidate should be able to review, evaluate and implement new administrative procedures
• The candidate should be able to assemble data and prepare periodic and special reports, manuals, and correspondence

Benefits:

• The employees get to work in a well-known company
• The employees get to learn various advanced techniques
• The employees get to work in a natural environment
• The employees get financial benefits such as a competitive salary

Company Overview:

Canadalin Consulting Inc. represents more than 100 of Canadian and American academic institutions to promote their enrolment including primary, secondary, and post-secondary levels. We find the best program for each student by analyzing the needs and goals of international students. We also provide high-quality international education resources and services to excellent Chinese high school students to help them get secure places at the top universities in North America.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume) through below mentioned details.

By Email:
[email protected]

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Willing to become registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Fluently Bilingual in Spanish and English
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Reporting to the Director of 311 & Customer Access, the Administrative Office Coordinator is responsible for coordinating and supporting the teams delivering service to Edmontonians and Employees to ensure the effective and efficient execution of day to day activities of running the operations.

The primary responsibilities of the position include:

• Office administration and support
• Supply and inventory management and financial oversight
• Office coordination and receptions services
• General administration & internal communication 
• Special projects and process improvements

The Administrative Office Coordinator requires a high degree of professionalism, attention to detail, discretion in handling confidential information, and strong organizational and time management skills. As the sole support the individual primarily supports the leadership team however extends to all other individuals who work in the section.

As an Administrative Office Coordinator, with a focus on the City of Edmonton’s Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Provide end to end meeting support by scheduling meetings, preparing agendas, taking, transcribing, and distributing meeting minutes
• Create, process and maintain files in accordance with records management including contact lists, position management, and assets
• Ensure document management, retention, disposition and distribution adhere to all FOIP requirements and record management procedures
• Create and process purchase requisitions, reconcile and process invoices and coordinate corporate procurement card transactions, review and approvals
• Prepare vendor agreements following purchasing standards
• Support events by assisting with scheduling activities, catering, facility set up, technology, etc
• Communicate with various offices to ensure information and events are relayed between facilities
• Provide coordination and reception services for all visitors, inquiries,  facility matters and deliveries
• Coordinate and maintain office equipment, furniture, supplies, phone inventory and other work space requirements
• Coordinate and implement ergonomic assessment workspace changes, provide oversight of OH&S inspections, provide oversight of implementation of action items from OH&S inspections and implement action items from Hazard Assessments
• Coordinate and/or lead a variety of projects and initiatives within the Section
• Represent 311 & Customer Access by participating on internal committees or cross-functional teams
• Perform additional related duties as assigned

Qualifications

• Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
• A minimum of three (3) years in a large, complex organization with progressively diversified data entry experience with extensive knowledge of work processing and data entry including preparing, editing and proofreading correspondence, taking and preparing minutes and providing clerical support. As well as experience in office, coordination related to vendor and facility management
• Proficient in the use of computer programs: Internet, Word Processing (Word, Google Docs), Spreadsheets, (Google Docs), Presentations, Email (Gmail) and SAP (ECC & Ariba)
• Proficient in the use of office equipment: Computer, Voice Messaging, Photocopier, Fax Competencies
• Understand ethical behavior and business practices and ensure own behavior is consistent with company standards and align with the values of the organization
• Establish and maintain positive working relationships with others both internally and externally
• Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Determine strategies to move forward, set goals, create and implement actions plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

INTRODUCTION:

Contributes to the overall success of the ScotiaMcLeod Western Region in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary objective of the position is to support both the Regional Manager Administration and Regional Director on regional projects, initiatives, and operations.

IS THIS ROLE RIGHT FOR YOU:

In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the Regional Director and Regional Manager Administration by acting as a point of contact and subject matter expert on new initiatives:
  • Lead and support new ScotiaMcLeod initiatives and support change management processes within the region
  • Create and lead new campaigns within the region
  • Acts as point of contact for branch management teams with questions on new policies and initiatives
  • Work with head office partners on addressing questions or concerns from the field
• Support branch management teams in ensuring a high level of success is achieved through effective operations and administrative efficiencies 
• Act as a liaison between branches and head office, and support departments to ensure efficient resolution to all issues 
• Act as delegate of Regional Director on regional compliance and policy approvals
• Provide back up to support to both Regional Manager Administration as needed
• Build effective working relationships across the branch management teams and with various business line departments 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high-performance environment and contribute to an inclusive work environment. 

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• CIRO Investment Representative licensing required
• Strong relationship development skills
• Excellent written and verbal communication skills
• Skilled at both time management and multi-tasking
• Enthusiastic upbeat personality is essential
• In-depth industry knowledge 

WHAT'S IN IT FOR YOU:

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Reporting to the Supervisor, Business Planning and Financial Management, the Billings Clerk is responsible for providing a broad range of financial and clerical services for the different branch sections. The support includes Accounts receivables (creating billing advices, credit memos, updating PM orders in SAP), providing clarifications, responses to customer/vendor inquiries, running reports along with any administrative support to other sections within the Parks and Roads branch through administrative duties as required.

With a focus on client satisfaction, you will work in an integrated business model to: 

• Work with the business area to ensure all costs are accurately identified/captured before billing advices are created
• Collaborate with the business area in case costs are missing, credit memos need to be generated etc
• Capture all the information from SAP, relevant files to update the corporate billing advice/credit memo templates
• Send billing advices/credit memos to the corporate accounts receivables team for invoices to be generated
• Submit any cheques to the corporate team that are received as payments
• Scan and track these cheques for future reference
• Run regular periodic reports in SAP to ensure that billing advices are created for all billings that show up in the system, other files etc.
• Work with the business area to ensure everyone is following the process to trigger creation of the billing advices
• Support in the accruals process
• Work collaboratively with multiple staff across the various sections within the PARS branch
• Ensure billing advices are created in a timely manner
• Collaborate with the business areas to provide timely responses to vendor/customer inquiries

Qualifications

• Grade 12 education is required
• Minimum three years of experience in billing with demonstrated ability to maintain successful working relationships with various stakeholders and accurately completing invoicing/billings
• Training in basic accounting including customer billing and cost control
• Basic knowledge of accounting principles
• Attention to detail as this work impacts our ability to send out correct invoices to vendors/customers
• Ability' to manage time effectively, manage multiple priorities and deliver under tight timelines
• Problem resolution and conflict resolution
• Excellent verbal and written communication skills
• Ability to work independently as well as part of a team with a strong work ethic
• Excellent working knowledge of computer and computer softwares like MS office, Google Suite
• Ability to make decisions in accordance with established policies and procedures
• Ability to maintain complex records and prepare reports
• Ability to deal courteously and tactfully with peers/stakeholders
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95. 

Hours of Work: 33.75 hours per week. Monday through Friday

What is the opportunity?

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency. 

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

•    Assist Officers in all administrative functions
•    Ensure all account information on internal systems is up-to-date, complete, and accurate
•    Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients
•    Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
•    Understand and follow all RBC processes and policies as required
•    Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must-have
•    Minimum of one year of experience in the financial services industry
•    Post-secondary education
•    Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment
•    Intermediate to advanced Microsoft Excel and Word skills
•    Exceptional written and verbal communication skills
•    Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner
•    Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities
•    Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others

Nice-to-have
•    CSI and/or STEP Canada estate and trust related courses
•    Successful completion of the Canadian Securities Course (CSC)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
•    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
•    Leaders who support your development through coaching and managing opportunities
•    Ability to make a difference and lasting impact
•    Work in a dynamic, collaborative, progressive, and high-performing team
•    Opportunities to do challenging work
•    Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Problem Solving, Time Management, Trust Operations Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-02-23

2024-03-07

Hours: 2pm -10pm Monday - Friday

The Administrative Coordinator supports the business by coordinating the full range of administrative processes at the terminal in order to ensure the timely and accurate delivery of freight to the end customer.   

You will be a positive representative of our organization by demonstrating professionalism, and appropriate urgency. You will work closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. 

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner. Establish and maintain files and records.  
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees; attend meetings, take notes, and follow up on decisions within area of responsibility 
• Order office supplies and maintain inventory for the terminal 
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees 
• Redirect documents intra- and inter-terminal as well as to customers as needed 
• Manifest and arrange appointments via fax, email, and telephone. Call customers regarding appointment change, status, rescheduling, and issues regarding appointment. Schedule driver appointments. Update system with appointment information.  
• Prepare manifests for trucks crossing from Canada to US border and vice versa 
• Verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete 
• Input pick up BOL’s and update POD’s. Upload and edit EDI files. Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present 
• Track and update system information on shipments for agent delivery. 
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures 
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies. 
• Reporting: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering. 
• Mentor and train office staff in procedures and in use of current software 
• Dispatch some night runs/shifts 
• Other related duties as may be required 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. 
• Communication skills - advanced 
• Computer skills – accuracy, Truck mate MS products, AS400, web based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As the Administrative Assistant role you will provide administrative support to one or more Advisors and their teams within ScotiaMcLeod. 

Is this role for you? In this role you will:
    
    • Arrange client meetings including preparing materials and scheduling
    • Respond to client inquiries & requests
    • Process client account documentation
    • Maintain client files and assist in writing letters and proposals
    • Build effective working relationship across the team and with various business contacts

Do you have the required skills to excel in this role? We'd love to work with you, if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint

What’s in it for you?

•    A rewarding career path and support towards your professional development and growth
•    In-depth training and coaching to help you succeed in the role 
•    Competitive compensation package along with flexible benefits, performance bonus, and Employee Share Ownership Plan  
•    Be a part of and contribute to a culture of inclusion, diversity, and potential
•    15 months to complete IIROC courses (CSC, CPH and IRT) if currently unlicensed.