The Service Centre Specialist is responsible for supporting Canadian Wealth Management (CWM) (ScotiaMcLeod, iTrade, PIC, and Trust) Advisors, Advisor teams, and clients with all service-related inquiries, Level 1 technology support and matters of policy and procedures, with a specific expertise in complex operational and regulatory practices and initiatives.

Is this role right for you? In this role you will:

The Must Haves:

• Experience working in an investment trading environment including knowledge of Wealth Applications such as Broadridge, SCORE, WealthOne, and Salesforce is an asset
• Completion of both the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) is an asset
• IIROC licensed as an Investment Representative is an asset
• Good understanding of existing client onboarding and maintenance rules, regulations, and processes
• Strong knowledge of the operational processes and systems used in support of Wealth Management business
• Bilingual (French/English) is an asset
   

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• An ability to multi-task, change priorities and work in a high-volume, fast paced environment
• Effective communication skills both written and verbal
• Strong presentation skills
• An ability to work well in a team environment

Conducts various types of audit engagements over Finance, Legal and Regulatory Compliance, People, Culture and Brand, Enterprise Risk to critically assess governance, risk management and internal control processes, ensuring the nature and extent of work is sufficient and appropriate in providing an opinion while providing clear and concise description on issues and potential issues.

This work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company.

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Provides critical input to Chief Auditor/Assistant Chief Auditor on the practical aspects of the audit and its execution.
• Provides input into Corporate Audit processes identifying opportunities to simplify.
• Executes audits in full recognition of the risks of the group that encompass the inherent risks, control risks and internal/external environment and regulatory risks. This may encompass individual audits and broader capstone audits of Enterprise level functions/processes.
• Determines impact of changing strategies, tactics, risks and initiatives on audit, advisory and investigative services.
• Identifies and evaluates the impact of new and emerging technology and technology risk on the organization’s processes and control environment.
• Utilizes data analytics to improve quality and efficiencies.
• Develops an awareness of business strategies, policies and standards providing meaningful insights based upon knowledge and research which will continue to improve the Enterprise management and control processes.
• Maintains the independence of the audit practice and its personnel.
• Develops insightful discussion points contributing to audit reports that provides fair and balanced assessment of governance, risk and control processes based on audit work performed. Deliverables must be objective, clear, concise and timely.
• Identifies control deficiencies and provides a fair and balanced assessment of their magnitude.
• Maintains working knowledge of the industry, regulatory, broad economic environment, and internal environment, as to the development of new strategies and plans, opportunities and risk, to obtain an understanding of the control environment.
• Ensures that all audit procedures executed are conducted in accordance to Corporate Audit Methodology as confirmed by it’s Quality Assurance program and/or regulatory examination results.
• Applies sound judgement in the execution of the assigned work and ensures open lines of communication.
• Plans audit engagements to identity risk and scope of the audit engagements
• Develops and maintains good working relations with key stakeholders.
• Actively monitors change management initiatives and identifies potential risks.
• Actively participates and supports Corporate Audit change initiatives.
• Maintains and enhances professional audit qualifications in line with industry standards.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 5+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Professional designations such as CPA-Audit, CIA
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

03/12/2024

Address:

100 King Street West

Audit, Risk & Compliance

The Senior Consultant, Process Transformation works across HR teams to analyze, identify, re-engineer and implement process improvements that deliver seamless employee and manager experiences across HR programs, technologies, and services. Leveraging data and insights they implement strategic changes with the goal of continuously improving HR processes, simplifying the overall HR experience and driving efficiency. They relentlessly look for opportunities to digitize and automate first, implementing opportunities to optimize current tools (e.g. Workday) to the greatest extent possible, creating capacity and enabling HR processes in a simple and intuitive way. They make recommendations and build business case materials to secure funding to drive further improvements with a focus on articulating resulting efficiency & savings.

The Senior Consultant leads the strategic design of process data and analytics solutions for both project and run-state to enable data-led decision making and robust monitoring of process health. The Senior Consultant acts as trusted expert to consult on process problems.

In partnership with key stakeholders (e.g. Centres of Expertise Domains, HR Vendors and external providers) designs, develops, tests, implements and measures various employee & manager processes. Ensures that process design reflects current business strategy and requirements and supports the desired manager & employee experience. 

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

• Collaborates in the design, implementation and ongoing tracking and measurement of key HR processes
• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues and recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders and looks for opportunities to eliminate, simplify, automate and digitize processes.
• Builds effective relationships and collaborates with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Provides input into the planning and implementation of operational programs.
• Develops and documents processes, procedures, etc. and/ or end-user materials.
• Assists with the documentation of end user materials.
• Assists with training and transition of processes and tools/templates to appropriate process owners.
• Collaborates in the design, implementation and management of core business/group processes.
• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
• Streamlines, simplifies and continuously improves existing processes.
• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
• Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
• Maintains current process documentation to ensure available for stakeholders as required.
• Supports management of processes using established methodologies and tools/system/technology.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Resolves issues regarding processes that are raised from all sources/stakeholders.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Lean / Six Sigma designation or relevant experience
• Possesses a deep understanding of and problem solving ability for issues within the business/group.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
• Knowledge of business/group processes, procedures and controls - In-depth.
• Understanding of risk, regulatory and compliance requirements - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a core colleague on the Corporate Areas HR team, provides advice and counsel to a designated business/group to execute the HR strategy and business/group strategy. Completes specific operational/strategic work to deliver business results and/or minimize risk.

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications.
• Develops solutions & makes recommendations based on an understanding of the business strategy & stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of wide range of HR topics & solutions.
• Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Builds effective relationships with internal/external stakeholders.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Provides input into the planning & implementation of programs & solutions and executes within required service level agreements and standards.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Appropriate HR designation (i.e. CHRP, ADR) preferred.
• Knowledge in HR disciplines.
• Risk mindset.
• Knowledge of systems thinking & agility.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

The Human Resources Assistant position, reporting to the VP, Global HR is responsible for assisting the Corporate HR team in all areas of Human Resources including employee relations, staffing, recruitment, training, benefits and leaves. This is an entry level HR opportunity that can lead to advancement within the organization.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

• Complete standard monthly and ad hoc HR reports.
• Assist the Recruitment team with sourcing and recruitment initiatives.
• Data entry of employee information into the HRIS and other systems.
• Prepare letters, memos and PowerPoint presentations.
• Projects assigned as needed.

Credentials

• Post-Secondary education in Business or Human Resources is required. 
• Able to demonstrate knowledge or current Employment legislation.
• Advanced skills in Word, Excel and PowerPoint.
• Previous experience with a HRIS or ATS is desired.
• Working towards a CHRP designation is an asset.

Desired Characteristics

• Able to work in a fast paced environment.
• Flexible and adaptable.
• Strong oral and written communication skills.
• Excellent problem solving and conflict resolution skills.

What Linamar Has To Offer

• Opportunities for career advancement.
• Community based outreach supporting both local and global initiatives and charities.
• Social committees and sports teams.
• Discounts for local vendors and events, including auto supplier discounts.

The Human Resources Representative Position is responsible for developing, implementing and evaluating human resources and employee relations policies, programs and procedures and advise managers on personnel matters. Primarily accountable for involvement in staffing, benefits, orientation, training, compensation and employee relations. In addition, implement measures to increase employee morale, motivation and satisfaction, while reducing turnover. This position coaches managers and employees on policies, programs and procedures and assist managers and employees with performance management process.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

· Develops and administers Human Resources objectives and programs.

· Advise managers and employees on the interpretation of personnel policies, compensation and benefit programs and employee agreements.

· Plan and administer staffing, total compensation, training and career development, employee assistance, and employment equity.

· Manage and maintain human resources information on InfoHR.

· Prepare reports and recommend procedures to reduce absenteeism and turnover and work related injuries.

· Represent organization at personnel related hearings and investigations.

· Implement succession planning initiatives consistent with future forecasted workforce needs.

· Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations.

· Manage all WSIB claims and the Early and Safe Return to Work Program.

· Manage all Benefits programs [STD, LTD, Greenshield].

· Respond to common inquiries or complaints from employees, agencies, or members of the business community.

· Present information to top management and/or public groups.

· Read application forms, resumes and cover letters from job applicants.

· Write policy papers to provide advice, guidance and recommendations on a wide variety of human resource matters.

· Prepare project costings with critical path information relating to money, people and time lines.

Credentials

· Post-Secondary education in a field related to personnel management such as business administration, industrial relations, commerce, or psychology or minimum two years related experience and/or training or equivalent combinations of education and experience

· Ability to read legislative documents relating to human rights or labour standards to comply with legal requirements.

· Ability to use computer applications such as Microsoft Word, Excel, PowerPoint and Outlook.

· Experience with human resources information systems (such as InfoHR) considered an asset.

Desired Characteristics

· Through the provision of problem solving processes, assist teams to identify issues and to clarify how they may be resolved.

· Work independently to conduct research and develop policy papers and reports as needed.

· Work in a team environment when needed.

· Continuously learn to maintain a current knowledge of policies, procedures and industry practice and to upgrade computer skills.

What Linamar Has To Offer

· Opportunities for career advancement.

· Community based outreach supporting both local and global initiatives and charities.

· Social committees and sports teams.

· Discounts for local vendors and events, including auto supplier discounts.

The Opportunity:

The Human Resources Coordinator is a key member of the HR Team at the Speedvale facility in Guelph, Ontario supporting frontline team members and upholding company policies and programs in a fast-paced manufacturing facility. Reporting to an onsite HR Manager the incumbent is responsible for establishing credibility with team members by addressing and responding to inquiries and managing employee relations.  The successful incumbent must ensure timelines are met with a high level of accuracy and efficiency.
             
Any MLF team member interested in being considered for this role are encouraged to apply online by April 04. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• First point of contact for all HR inquires
• Keep employee information accurate and up-to-date in SAP including job, wage, address, direct deposit, etc.
• Responsible for bi-weekly payroll and ensuring accurate coding and information in Kronos (time and attendance system) is kept up to date
• Lead the full-cycle recruitment process for all frontline team members and temporary staff, including coordination of internal job posting process in collaboration with the supervisors
• Arrange and lead all new hire orientation (including full-time and temporary staff); collect and maintain orientation training records in conjunction with FSQA and H&S
• Onboarding new hires with first-day information including shift details and locker assignment; input new hire data into SAP accurately and timely
• Manage the swipe card program for new hires, employees on leave, and terminated employees as well as visitors
• Respond to employee inquires and requests including LOAs, benefit/pension, payroll/ADP, and other HR-related policies and procedures
• Process payroll for all 3rd party contractors as required
• Tend to the main entrance by greeting visitors, sign-in procedures, and notifying the point-in-contact; sign for deliveries
• Accurately maintain paper and electronic employee files in a confidential manner
• Ensure employee communications and forms are kept updated and available to all front-line workers
• With support from the HR Manager – be involved in and support investigations relative to HR policies and procedures
• Assist with general employee requests regarding HR related policy and procedures
• Maintaining all HR Trackers including discipline, attendance, and recruitment up-to-date for consistency and appropriate record keeping
• Lead the attendance management program and providing guidance to supervisors
• Assist with HR metrics and SAP report creation
• Coordinate and assist with annual employee training
• Ad hoc reporting and other duties as assigned

What You’ll Bring:

• Post-secondary education in Human Resources an asset
• 1-2 years Human Resources related experience
• Passion for working with people and being a leader in Doing What’s Right
• Strong interpersonal, presentation and communication (oral, written, listening) skills
• Ability to multi-task and meet deadlines with a high level of accuracy and urgency
• Strong Organization & Analytical Skills
• Proficient in Microsoft office software (Word, Excel, Outlook)
• Capability to take initiative and problem solve
• Strong administrative skills with careful attention to detail

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Overview

If this sounds like you, we have an amazing opportunity for you! Extendicare is seeking a dynamic HRBP toact as the key HR contact, providing coaching and solutions to business leaders for a specific region and/or supporting departments. The successful candidate will work as part of the HR team to provide a broad spectrum of HR services to their client groups in areas such as employee relations and performance management, compensation, benefits, HR policy, and metrics/reporting. 

This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model. 

Responsibilities: 

• Support business leaders with specialized and strategic HR advice in resolving employee and labour relations matters 

• Effectively collaborate with business and Union partners to complete cross-functional tasks and resolve people matters that arise, including MOL inquiries/disputes 

•  In collaboration with HR leadership, partners with client groups to understand operational needs; obtain feedback for program design and create HR solutions appropriate to their business. 

• Take the lead on employee incident reviews and investigations with home Administrators/leaders to ensure processes are followed consistently and due diligence has been done. 

• Provide sound advice on workplace policies & procedures and share knowledge appropriately on applicable provincial legislation. 

• Facilitate the implementation, interpretation and application of Extendicare’s company policies, collective agreements, projects and programs. 

• Accountable to deliver key projects in support of the business priorities, including root cause analysis, implementation, communication and change management of deliverables. 

• Collaborate with your peers and key business stakeholders to add to the collective innovative thinking that can drive new ideas and processes. 

• Develop and deliver training on HR-related topics to management, supervisors and employees as required. 

• Evaluate needs and gaps in HR approaches and services for the business units and develop a plan to address requirements. 

• Proactively leverage & analyze key HR metrics (headcount and turnover etc), identify trends & issues and partner with the business to implement relevant solutions. 

• Maintain/enhance awareness of HR best practices and emerging issues both internally and externally to ensure our practices are relevant, market-competitive and supportive of the Extendicare Culture, Values and employment brand. 

• Work with business leaders to elevate knowledge of HR trends and leading practices and provide insights around areas of opportunity for improvement or performance. 

• Other duties as required. 

Skills and Requirements: 

• University Degree or completion of a College Diploma Program in Human Resources. CHRP designation an asset. 

• 5+ years of relevant HR/LR work experience within a Human Resources department with at least 3 years as an HR/LR generalist. 

• Experience in unionized environment considered an asset. 

• Strong leadership, interpersonal, communication and presentation skills. 

• Working knowledge of human resources policy and practice and of relevant HR and employment-related legislation in applicable jurisdictions, including laws pertaining to Employment Standards and Human Rights. 

• Thrive in fast-paced environment and driven to deliver results. 

• High energy, strong work ethic, resiliency, versatility and flexibility. 

• Demonstrated ability to interact effectively with all levels of an organization. 

• Enjoys a challenge and committed to building a high-performance organization. 

• Excellent organizational, project management and execution skills to ensure successful delivery/implementation of HR projects, policies and processes. 

• Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint and HRIS. 

What Extendicare has to offer: 

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: 

• Continuous mentorship, support for life-long learning and growth opportunities 

• Opportunities for advancement and career growth within the organization 

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. 

• Employee Family Assistance Program. 

• Robust benefits package.