The Passenger Movement Manager is an advocate for Air Canada’s customers in the decision-making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

Responsibilities:

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Control Manager (OCM) and team. 
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience. 
• Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.) 
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments. 
• Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required. 
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.).
• Complete all flight forecasting activities and ensure that are both accurate and timely. 
• Track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement. 
• Provide continuous feedback to the Manager, Passenger Movement to improve the effectiveness of the passenger movement function. 
• Accountable for initiation and oversight of the Emergency Response lock-out process. 
• Monitor valid day-of-flight opportunities, constraints, and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision-making process. 
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

Qualifications

• Post-Secondary Education in a related field an asset.
• Ability to work different shift patterns, including weekends, and holidays. 
• Minimum two years Customer Service experience preferably with an airline. 
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset. 
• Excellent verbal and written skills. 
• Fundamental understanding of Airline operations, within a network carrier an asset. 
• Sound understanding of passenger accommodation, and protection.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 7 months to less than 1 year

Location: 9266 Guelph Line, Campbellville, ON, L0P 1B0
Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work setting: Retail business

Physical Requirements:

• The candidate should be able to work under pressure, in ast-paced environment and also pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment and also in an organized way
• The candidate should be reliable and also a team player
• The candidate should have accuracy, efficient interpersonal skills and also an excellent oral communication
• The candidate should be able to supervise 1 to 2 people and also cashiers

Responsibilities:

• The candidate should be able to assign sales workers to duties, hire and train or arrange for training of staff and also supervise and co-ordinate activities of workers
• The candidate should be able to establish work schedules
• The candidate should be able to order merchandise, authorize return of merchandise, sell merchandise and also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory and also resolve problems that arise, such as customer complaints and supply shortages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Job Summary:
In this pivotal, strategically important role of a Manager Business Transformation & Change Management with the City of Toronto Policy, Planning, Finance & Administration (PPFA) Division, you will oversee the change management and business process transformation necessary for PPFA service areas, clients and other stakeholders through a combination of changes to ensure effective service delivery. 

Reporting to the Director Financial Management, you will facilitate modernization and transformation of PPFA’s business and financial processes, including the necessary changes arising from City’s financial systems transformation. Working in collaboration with corporate partners and change management leads from multiple client divisions in Infrastructure Services (IS) and Development and Growth Service (DGS) areas, you will initiate, develop and coordinate processes to gather divisional business and functional requirements, conduct and consolidate impact assessments arising from City’s transformation projects, drive consensus amongst various stakeholders for changes to business processes to align with corporate technology-updates and City’s strategic goals.

Major Responsibilities:

• Supports the development and management of cross-divisional stakeholder relationships including stakeholder engagement governance and decision framework in collaboration with the FSTP Project Management Office (PMO).
• Enables leadership alignment and facilitates a shared understanding of change management activities.
• Develops the strategy for PPFA change management in close collaboration with client divisions and corporate partners and establishes an integrated approach for change management activities.
• Provides leadership and oversight of all change, communications and training activities in PPFA service areas.
• Provides direction, guidelines, and standards for PPFA and Client Divisional Change Ambassadors (Divisional Finance Leads, Change Ambassadors, Consultants, Analysts, Experts) for execution of change management activities.
• Develops, implements and coordinates processes to gather business and functional requirements, consolidates impact assessments within PPFA service areas and client divisions and drives consensus amongst multiple stakeholders on change management activities.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Educates and provides advice on options, requirements and consequences of implementing new change initiatives.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Deputy City Manager, Council and Committees on change management, quality assurance and business transformation issues.
• Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from client divisions and other corporate partners.
• Represents Divisional interests and needs on a Corporate level and participates in IS and DGS Service areas and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

Key Qualifications:

1. Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
2. Extensive experience in planning and implementing change management for large complex system implementations, ensuring that the change is accepted by internal and external stakeholders, and all levels of the organization. Change Management includes training, communications, public engagement, marketing, business process redesign and restructuring and any other task required to ensure the change is accepted by the business and the public.
3. Considerable experience in planning and managing all aspects, change and project management, implementation, and training with commitment to customer service, performance quality and continuous improvement.
4. Considerable management experience gained through progressively responsible positions including supervision and performance development.
5. Excellent communication skills, report writing and presentation skills with the ability to interact and communicate both, in writing and verbally, with all levels of the organization and to forge solid internal and external relationships.
6. Ability to lead change, coach, train, develop and motivate teams including contracted resources and subject matter experts.
7. Knowledge of and/or formal accreditation in project management would be an asset.
8. Effective decision-making skills that promote and foster teamwork while being flexible and responsive in finding new ways to be creative in planning and acting on issues
9. Highly developed interpersonal, human relations, negotiation and conflict resolution skills.
10. Creative problem solving and analytical skills in synthesizing information and understanding impact of changes across all aspects of the Division's information technology environment.

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success. Assistant Store Managers are the leaders of tomorrow, and personal and professional development is at the core. If you are looking to further your career in Retail Management, this is the ideal role to propel you to the next rewarding opportunity.

As an Assistant Store Manager, you can expect to:

• Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
• Encourage and coach your team to create best-in-class customer experiences and meet business goals
• Receive ongoing training and development to ensure you have all the necessary skills to support the team
• Support your store operations with a creative spirit that can adapt to an ever-changing environment
• Promote Rogers & Fido brands, including Rogers Mastercard
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.

What’s in it for you:

• Competitive compensation, with a lucrative management bonus program
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Advance your career growth and development opportunities
• Overtime pay eligibility

What we’re looking for:

• You have a passion for influencing and inspiring teams
• An ability to deliver on business plans to meet regional, and store targets
• Leadership qualities which foster collaboration within the team
• A progressive thinker with a desire to think outside the box
• Ability to work a flexible schedule (ability to work 40 hours/week) 
• You are excited and inspired by technology
• You meet the minimum age of majority (varies by province)

Work Location: 900 Dufferin Street, Unit 4034 (5815), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

After you apply

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

What is the Opportunity?

As part of the Cloud & Transformation Team, your role is to support the Cloud Program in the compliance and risk management areas. You will partner and collaborate with all Cloud Stakeholders including but not limited to Cloud and business partners. You will be responsible for creating and maintaining risk dashboards, own the issue management and the KPI/KRI inventory processes for the Cloud Program. This role requires project management, building relationships, facilitation and coordination with business partners, vendors, cloud service providers, external/internal auditors and key stakeholders across the enterprise. The incumbent should have strong sense of accountability and ownership of work.

What Will You Do?

Risk Management:

• Risk management: Open, Close, extend, accept, risk assess and socialize risk findings. On-going risk tracking of Cloud items.

• Facilitating Risk meetings with public and private cloud teams. Key role in the coordination/facilitation of controls workshops with internal/external stakeholders in managing the in-scope applications.  This includes weekly/monthly onboarding meetings to discuss in/out of scope applications with internal auditors, application custodians and business owners.

• Reviewing Risk log for existing findings, review findings and follow up with approvers for acceptance. Meeting Platform leads to understand; reasons for exemption and what controls they are failing

• Review Platform Scorecards and update Archer if and when needed. Maintain Central Risk Repository for Cloud Technology. Accountability for maintaining Cloud Platform risk profile for different patterns offered in the Cloud program.

Vendor Management:

• Support your colleagues in executing and following up on third party controls required for the CSPs.

• Participate, lead discussions, negotiate Business Continuity Management, Business Impact Assessment and Exit Strategy

Audit engagements (internal/external):

• Consult in T&O compliance/audit standards for assessing impact to T&O. Stay up to date on changing regulatory standards for external reporting that impact T&O.

• Manage the successful completion of SOX audit & identify & implement proceses to support reduction in time spent during an audit.

• Maintain a backlog of Questions & Answers and produce and report on insights based on the audits conducted to drive key actions to support the overall healthiness of the Cloud Risk Profile.

• Manage the remediation efforts for gaps raised by third parties and ensure that remediation is completed timely and effectively. Provide consultation services on remediation paths and accountable for closure package preparation.

Risk Transformation:

• Work with key partners in the cloud program to identify and implement ideas that will support more efficient and timely risk management practices, including transforming the issue management process.

• Create and deliver a risk training program curriculum for the Cloud Program.

Documentation

What Do You Need To Succeed?

 Must have:

• 7+ years in the IT, assurance, or financial services industry; external audit experience is a plus.

• Strong knowledge of IT risk & compliance management practices & vendor management

• Maturity level and skill/judgment to be able to deal effectively with sr. management within RBC and operational risk groups throughout the organization

• Excellent communication (verbal & written) skills, including strong appreciation of relationship management & attention to detail.

• Able to work independently and deliver on responsibilities with minimal supervision.

• Sound problem solving, analytical (including qualitative analysis), research, and quantitative skills

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Ability to facilitate between and influence key decision make

• Preferred: CISSP, CCSP / CCSK / AWS, Azure or GCP technical certifications

Nice-to-have:

• Experience in a matrix environment, such as a large Financial Institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TEHCPJ

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Impact Assessments, Cloud Computing, Compliance Risk Management, Identifying Risks, Impact Analysis, Impact Evaluation

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-16

2024-03-01

The Senior Manager – Third Party Risk Management plays a key role in assisting the overall success of Global Third-Party Risk Management (TPRM) within Scotiabank’s global enterprise. This contract position focuses on enhancing end-to-end process efficiency through continuous improvement efforts. The Senior Manager will be liable for the creation, and implementation of initiatives aimed at process optimization, gap closure, and guideline simplification. This role involves working collaboratively with stakeholders and partners across the Bank’s global footprint.

Is this role right for you? In this role you, will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Upholds strong risk management principles; ensures enhancements to processes and workflows continue to follow to risk appetite, audit expectations, and global regulatory obligations. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Anchors process optimization directions on critical thinking, ensuring improvements are confirmed with sound data and analysis.  Brings business and technical experience to drive high quality outputs for process mapping, operating procedures.

• Act as a key contributor to identify opportunities for TPRM process improvement, workflow streamlining, or remediation, and works collaboratively with partners in Control Functions, Risk Advisors, local TPRM 2nd line in countries, TPRM Operations, TPRM Governance, Contract Owners, Internal Controls, GPS, Audit and other stakeholders to create and successfully implement scalable solutions, enterprise-wide.

• Directly contributes to the development, writing, and/or validation of Operating Procedures to assist process changes.

• Acts as a subject matter expert regarding operational enhancements, process streamlining initiatives, and operating model modifications, and participates as, required, to assist Audit and regulatory reviews, system and reporting enhancements, and other requests as appropriate.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 5+ years established governance, risk management, process engineering and/or vendor management experience in Financial Services industry.

• Undergraduate degree in Business, Finance, Engineering; MBA or other Graduate Program in related discipline would be an asset.

• Experience in leading dynamic and multifaceted projects across multiple business lines.

• Excellent analytical, problem-solving, negotiation & problem resolution skills.

• Strong judicious thinking and influencing with excellent communication skills both written and oral. Significant reliance is placed on the incumbent to socialize to all stakeholders effectively and constructively. 

• The Bank’s global operations are rapidly developing with high rate of change and evolving standards and leading practices; therefore, the incumbent is required to maintain a current awareness of regulatory and best practice developments related to Third-Party Risk.

What’s in it for you?

• The opportunity to join a forward-thinking team surrounded by collaborative and innovative teammates.

• The opportunity to expand your network with stakeholders, including Sr. Executives, across the Bank’s business lines, and various other areas within GRM.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.

What is the opportunity?

Working within COO Finance Data and Analytics group you will be looking at automation, data manipulations and process improvement opportunities within Finance & Controller Group. The role will involve working with business and functional partners to understand processes in order to drive improvements, automation and innovation through the use of various tools at your disposal.

What will you do?

• Leverage various data sources to produce data visualization that highlight actionable insights and informs enhanced decision making
• Interpret data using careful business-grounded logic and analytics techniques to discover insights and trends.
• Work through ad hoc requests at peak times based on monthly and quarterly reporting needs
• Identify opportunities to improve and streamline current processes
• Provide strong financial governance, including assisting with monthly reporting cycle and related account reconciliations and standards of documentation

What you need to succeed?

Must-have

• Python & Tableau Experience
• Strong Microsoft Excel quantitative, financial and analytical skills
• Good MS Office skills – Word, Outlook and PowerPoint
• Strong organizational, written and interpersonal communication skills are essential
• Ability to learn data analytics and data visualization tools
• Experience in applying Data Analytics to deliver business value
• Experience in working with analytical, visualization and data analytics capabilities
• Pays close attention to detail
• Sound business acumen
• Ability to synthesize large amounts of information to key takeaways and themes for senior management
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment
• Continuous learning mindset
   

 Nice-to-have

• Proficiency in SQL, Microsoft PowerBI and / or Alteryx
• RBC data infrastructure knowledge
• Strong presentation skills, ability to effectively convey messaging
• Prior consulting, storyboarding experience
• Business experience and a proven ability to understand key business priorities and jargon
• Experience with working in cross-functional team

Job Skills

Python (Programming Language), Tableau (Software)

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Scotiabank’s Global Technology and Enterprise Platform (GTEP), Solutions Integration & Delivery (SI&D) organization is deeply rooted and integrated into Scotiabank’s business lines. The SI&D team supports strategic and operational goals with our global CIOs and business stakeholders to deliver high quality and highly performing enterprise infrastructure services.

The role:

In this role, you will have an end-to-end accountability of all GTEP services provided to Tangerine Bank, one of Scotiabank’s premiere business lines. You will work in close collaboration with all functions such as Application Development teams, Executive Management, Compliance, Security, and other business groups.

You will provide thought leadership to a team of IT professionals as well as subject matter expertise and guide them in the direction that’s aligned to the bank’s strategic vision and objectives.

When required, there is travel within the Greater Toronto Area. You are fine with working off-hours to assist with problem resolution or ensuring the systems are operational. You can also make yourself available, 24x7, to ensure system availability for critical communication tools within Canada.

Is this role right for you?

• You are a seasoned IT professional who is passionate about driving results & accountability, while creating and maintaining strategic relationships across an organization.
• You are a forward thinker who likes to stay on top of the latest market trends and eager to communicate your vision to diverse stakeholders & champion next generation enterprise level solutions.
• You enjoy developing a great team and seeing them succeed by sharing your technical background to help others prevail in technical challenges (incident management, architecture/engineering, project delivery).
• You have a keen desire to share your vision to diverse stakeholders.
• Eagerness to learn and challenge yourself is a part of your DNA.
• You take personal pride in always maintaining a high quality of service with assigned tasks.
• You are comfortable in adapting to a changing technology landscape.

Do you have the skills that will enable you to succeed in this role?

• You can demonstrate strong communication (verbal/written/presentation) skills in English & the same in Spanish and/or French is an asset. Furthermore, you have good interpersonal skills to build relationships with internal and external business/technical partners and vendors.
• You have at least 10+ years of professional working experience in leading people within an Information Technology department or division that provides services to clients spanning multiple locations across a region and/or country and/or countries.
• You have at least 4+ years of hands-on technical working experience in the end-to-end design/planning/implementation to migrate from on-prem to Public Cloud infrastructure.
• You can demonstrate hands-on technical working experience in driving the modernization on Public Cloud (GCP and/or Azure).
• You understand & can translate/articulate strategies and roadmaps to multiple stakeholders, including C-Level business & technology executives.
• You have experience building strategic partnerships and a proven track record at driving continuous improvements to achieve business goals.
• You are analytically inclined with extensive experience leading, informing, and influencing key business decisions that are centered on strategic growth.
• You can provide communication/alerts to the business lines regarding degraded or missed service levels as a part of the problem management escalation process and pro-actively communicate any IT issues and upgrades to business lines.
• You possess superior problem solving and decision-making skills to resolve work issues while under pressure in a dynamic environment.
• You have a post-secondary education in Computer Science or Engineering or Business.

What's in it for you?

• Expect to be constantly challenged in this fast paced & dynamic environment. This will allow you to have the opportunity to be creative while gaining knowledge banking systems and operations. You will build relationships with vendors and technical leads from carriers and present valuable and long-lasting contributions to the bank.

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
• When required onsite as a part of a hybrid work model, your 2 primary locations are in Toronto (3389 Steeles Avenue East & 100 Yonge Street).

#scotiatechnology

#LI-hybrid

The Role

As a Senior Manager , you will directly support the IT Risk Governance and Controls Director, to collaboratively:

• assess, analyze, and quantify Technology risk,
• data identification, collection, and governance,
• technology risk analysis and insights development to support decision making for remediation activities,
• technology risk reporting enterprise-wide, including regulatory requirements.
• support the Second Line of Defence and Audit in their respective mandates and maintain an overall view and reporting of Internal Audit findings and corresponding remedial actions relevant to the Technology Risk Management.

In this role, you will assist the Technology Risk Directors/Officers within the Technology Risk Function globally with key risk and management indicators data and specific details supporting their roles. You will also support the IT Risk Governance and Controls Director with research and industry practices on Technology Risk Reporting and counsel and direction on strategic decisions related to enhancements, new metrics, and indicators.

Key Accountabilities: 

• Develop and maintain content for all Technology Risk Dashboards; ensure accurate and timely publication of IT Risk Dashboards. Ensure clear communication of content and all changes and their impacts to respective stakeholders.
• Produce decks and reports for Technology Risk reporting forums and IT&S Senior Management holding responsibility for accurate and data supported insights.
• Perform Risk analysis and identify correlations between Technology Risk domains and data to develop predictive meaningful insights.
• Revamp and enhance Technology Issues monitoring and reporting; develop data driven insights from identified issues. This includes Self-Identified, Internal Audit and Regulatory issues.
• Research Industry Frameworks and Practices and identify new metrics and indicators to measure and report on Technology Risk.
• Implement and communicate new/updated risk indicators, metrics, and associated thresholds.
• Maintain documentations and data governance for the entire Technology Risk reporting database.
• Collaborate and influence across the organization to help build awareness and capabilities in Technology Risk to drive forward a common enterprise-wide approach.
• Ensure implementation of a strong risk culture in partnership with various Technology Risk Officers/Advisors and Risk Owners.
• Support development of tools and technology to support the reporting of Technology risk across the Bank.

Is this role right for you?

• Candidates should have risk management and/or data management and reporting experience (governance, operations, audit, control functions, compliance, risk management) of over 10+ years.
• Candidates require strong communication and influencing capability, supported by well-developed analytical competencies. Proven expertise working with/presenting/communicating to Executive Leadership.
• Proven expertise in risk reporting, indicators development and thresholds setting.
• Good ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and highly developed negotiation and influencing skills.
• Good communication, facilitation and presentation skills for developing communication strategies for Executive approval through to implementation of strategies and programs.

#Cyberatscotia #LI-Hybrid

Job Description

• Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Client Relationship Management – Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Work Experience

• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry relevant experience is typically 8+ years. Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors